How Far Should I Go With This?
This is why I don't do web programming and design work anymore.
Here's the situation.
Customer hired me to do two simple coding changes for two of his pages.
1. Put a PayPal donation button on one page.
2. Put Adsense code on another.
Right...real simple? Should take 5 minutes?
Well, here's the problem.
He has the WORST hosting and publishing solution on the planet.
Essentially, it's a publisher that gives him a choice of themes and then
allows him to enter simple text and links into them.
NO scripts allowed
NO forms allowed
NOTHING.
So what I had to do was download the pages and manually insert the code
that the publisher wouldn't allow.
But...when you go to republish the site, what the publisher does is it takes
the theme, looks at the fields that you're allowed to type text and links
into and IGNORES EVERYTHING ELSE.
WTF?
So in order to keep the site the way it's supposed to be, you need to stop
using the publisher and use ftp, which thank God this hosting provider allows.
Problem is, the customer, even after including instructions on how to ftp
the files, which I sent to him, can't do this properly. After uploading, the
site was all messed up and I had to re-upload the files myself.
I have essentially told him to find another hosting solution as I did the job
I was asked to do.
How far do I go with this?
Do I keep doing his uploading for him each time he needs a change?
Do I somehow put together a fool proof document or even video to show
him how to upload files?
If I charged him my regular hourly fee for all the work I've done already,
he would have paid 6 times what he's paid me for this job.
So how far do I go with this? Where's the limit?
Oh, and in case you're wondering...NEVER go with Verizon as a hosting
solution.
NEVER!
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