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Processing Payments Thru 1-800 Numbers...

by Steve Iser
4 replies
Hi folks,

I'm trying to plan & setup payment processing with a 1-800 number, but unsure of how most marketers are going about it.

Are most people just hiring a on-site customer support person to deal with inbound calls and processing their credit card info thru a virtual terminal in real time?

Interested to know how the process works.

Thanks,

Steve
#numbers #payments #processing
  • Profile picture of the author Louis Raven
    If you have the time, do it yourself and follow a basic script which starts with "How may I help YOU?". Let them tell you they want to buy and simply instruct them how.

    You can also use Paypals Virtual Terminal which makes taking payment over the phone a breeze.

    Under the order button have a 28 point font with your phone number stating.. "Not sure? Give us a call and let our friendly team help you with any queries you may have [phone number]"

    Hope this helps,

    Louis
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  • Profile picture of the author Melody
    It depends on the size of your business - but most companies use a call center - they are usually paid a flat monthly fee and then a per call fee as well for each sale handled. It is rarely practical to staff your own center since you would have to keep it staffed 24/7 and that is expensive.

    Until you get to that point - the call center outsourcing is the best route to take

    Melody

    Originally Posted by Steve Iser View Post

    Hi folks,

    I'm trying to plan & setup payment processing with a 1-800 number, but unsure of how most marketers are going about it.

    Are most people just hiring a on-site customer support person to deal with inbound calls and processing their credit card info thru a virtual terminal in real time?

    Interested to know how the process works.

    Thanks,

    Steve
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  • Profile picture of the author Loren Woirhaye
    Though he wrote the stuff years ago I believe Joe Sugarman
    was the first to use 800 order numbers and he has many
    valuable insights about how to use them effectively.

    The 800-number stuff is in "Marketing Secrets of A Mail Order
    Maverick".

    I haven't read his book about making info-mercials but I
    assume he covers it there as well.

    You have to really know your "metrics" to make some of this
    stuff work for you. I don't want to scare you off, just
    let you know that the numbers with stuff like this can
    make or lose you a lot of money.

    800 numbers will lift response if you are selling info-mercial
    type products. I've never used one because if a person
    can't or won't place a long-distance call they are not
    a prospect I want to speak with.

    Some older people aren't aware of how cheap long-distance
    has become so if you target that market an 800 number
    can help assuage fear.
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  • Profile picture of the author Steve Iser
    I already have a 1-800 support line for another product of mine, so I already know how the costs go.

    But I'm trying to setup a pay to process $ here. I'm not going to do it myself - I'm not on standby at a computer 24-7. :-)

    Seems to me like call center is way to go - on a pay per minute/call kind of basis. Any recommendations?
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