I lost $32,189!!! -always micro manage your team overseas

not being greedy will always keep a good employee around

I bet you could start them at $32,000 a year and not even feel the impact...

In the Philippines where I live/work, they are a co-signer of the International Copyright Treaties and as such, work-for-hire agreements, non-disclosures and even non-competes are subject to International Copyright Law.

Well, congratulations and I hope you keep that outlook!

You hit the nail there with a valid point. training is important on top of knowing if the staff can take on bigger tasks when sales pick up is another key point to remember.
I'm already on the drawing board mapping out my next few months plan.

Hey jiantastic,

I can really feel your pain because a counter productive work force can really kill your business. There is a great debate going on about outsourcing and it really sucks for many people but works really great for others who know how to do it right.

Some of the factors that may come into play when you have a big IM launch

1. When you outsource, be very sure that people you are hiring have a very good sense of Ineternet Marketing business model. Many of these people may be good workers but they may never have exposure to IM company and thus they may screwup at one thing or other. To wait for them to learn as they work at your expense is not a good idea

2. Hire people who have exposure and stamina to handle big time product launches. As you and I know this is a different ball game all together, but they may not know it. They need to be aware that orders are going to come very fast, servers are going to be over loaded, helpdesks are going to be bombarded with issues, queries, and some time refund requests. They need to be mentally and physically prepared for this. They need to understand they will have to work over time and some times be up whole night (dont mind to pay them extra for this, add bonuses and other attractions to motivate them). tell them they have to say bye to family and other things going on in their business for atleast the time till things get under control and stable

3. Always create training videos, that is the BEST way to not only train the people you hire, BUT also if they leave you or you fire them, they can be a good resource for new comers to catch up fast. You dont have to go through same training cycle again and again with a new hire. So do spend some time making videos about each function in your company as this will save you a LOT of time in future because you do it once and it is there for ever.

4. Use a shared collaborative tool. Frankly, Free google Docs work really well for me. I have a spreadsheet on google for every client we offer outsourcing services to and I share those docs with my team. We both can access it from any where and I can see with a birds view whats going on, where we are having performance issues and I can take quick action to resolve this quickly.

I run an outsourcing company in Pakistan and all the above points have been essence of my 7 years of experience in managing big time IM launches. I once worked with Shawn Casey and his company on a big launch that pulled 1 million dollars in 1 week and every thing went smooth, just 3 refund requests. That is why I can understand how critically important it is to not screwup on big time launches.

Do let me know if I or my team can be of any help to you. I do have an account at Odesk but I drive majority of my business through Elance. PM me if you would like to interview me

Best regards,
Bobby

I'm not sure about the paperwork and such, but I've read a ton of reviews about accounts getting suspended. A really good repository of such occurances is: PayPal Alternative - Pay Pal Lawsuits, PayPal Complaints & Fraud

How do you get an account manager? I have a Business Account but have never been informed of an account manager being assigned to us.

Sorry if this is derailing your thread slightly, but our paypal account is generating a somewhat substantial monthly cash flow right now (at our current rate, we'll probably be seeing $25k in per month by the end of the year) and I'm always on the lookout for people who've gotten to this level and not had their account suspended lol

Ahh maybe that's why.

My account would originally just generate a spike in cash flow, like $2000 - $10,000 over a month, then it would almost become inactive for like 5-6 months.

But when I started my hosting company we converted the account to be exclusive for it and upgraded it to Business status. I guess we'll just wait and see if they call us sometime lol

If you get an answer out of your account manager about how they determine if you need one, could you PM me and let me know what he/she says? Thanks

Hi,

I wondered if you could use a main manager from a company like 123employee as there staff are recruited and work within an office. They are also trained so could run with the basics and train them to do more if they dont know how to do what you require.

I have a great employee but would would get my next employee from 123 as i was lucky to find someone who was trained but its not always the case. If you hre from odesk or the others, by definition, they are freelancers wh may have mre than one project where as 123 get good students and train them

Cx

It really looks like you have a great business going so I'd do everything I could to protect it.

I don't want to sound negative because I know there are some great people overseas but for every one decent person it seems like I've found three not so great folks. (when it comes to jobs that require critical thinking)

I think you'd be better off hiring someone locally to you and having them sign a non-compete. It might cost you a little more but I think you'd be happier with the results.

Either way, you obviously know your stuff so don't let this one goof derail you!

Cheers,

James

The only person responsible for this is you.

You cannot blame your staff and micro management is
not the answer.

If you want people to be untrustworthy - dont trust them.

Increase your business skills so that you can manage
the capacity that you are generating.

Build your team around values, train them, support them
give them the resources they need to complete the jobs.

When you load them up you are placing pressure on them.
Make sure they are equipped to handle this.

Have a system to manage the flow. Have KPI's (key performance
indicators) in place to know what your business is doing.

YOu need a business dashboard to know what capacity you
have and what you can produce.

Get the right people in the business have them doing the right things
right (Verne Harnish).

Tell your people WHY they are doing things and the the RESULT
you want. Set clear expectations and be there to lead them until
they are confident to do the work themselves.

It is EASY to sell stuff. Fulfillment is the catch!

I run remote teams, we generate 7 figures PROFIT and I do not
micro manage. It is not how you get the best from people. Do you
like being micro managed?

It up to YOU to do this. Nobody else. Be a leader and skill yourself.