10 {{ upvoteCount | shortNum }}
10 {{ upvoteCount | shortNum }}

What Percentage Of Your Customers Need A Download Link Sent Manually?

by Mike Williams
8 replies
Is this whole auto-pilot income thing a bunch of hype? For years I thought it was just the nature of the business, but now I'm starting to think it's me.

I'd say that in at least 30% of cases I (or my assistant) needs to send a DL link manually because people can't figure it out. I think this number is WAY too high.

The download link on my RAP script expires after a certain amount of time which compounds the problem (if anyone has a fix for that let me know).

Most of the time it's simple Paypal redirect where they need to just hit the yellow button.

Are you guys wasting this much time sending out links?
What fixes have you come across?

Much appreciated in advance.
#customers #download #link #manually #percentage
  • Profile picture of the author FrankRumbauskas
    Originally Posted by Mike Williams View Post

    Are you guys wasting this much time sending out links?
    No - outsource! Someone else does it for me.

    What fixes have you come across?
    Pay someone overseas $2/hour to do that crap.
    Signature

    New York Times Best-Selling Author
    Certified Google Partner Company
    Fast Company's Top 30 Most Influential People Online

    {{ DiscussionBoard.errors[335459].message }}
  • Profile picture of the author dhudiburg
    Mike,

    You can change the expiration time in your RAP admin panel. I think the default is 48 hours or something, but I've had some products that I've set to two weeks.

    Just log in to RAP admin, select your product, then edit your product settings.

    That might help a bit.

    I'd say my manual DL links are closer to 10%, though it's still the most common support request.
    {{ DiscussionBoard.errors[335498].message }}
    • Profile picture of the author FrankRumbauskas
      Have you thought about using 1shoppingcart? Their digital download feature works well and very very few people actually write in looking for the link.
      Signature

      New York Times Best-Selling Author
      Certified Google Partner Company
      Fast Company's Top 30 Most Influential People Online

      {{ DiscussionBoard.errors[335585].message }}
  • Profile picture of the author imaddict
    Can't think of much that you can do with PayPal but just last week I put together a bit of PHP that Emails the files to the user. This has decreased support requests a TON. The other thing I'm going to implement is a timed recovery system whereby they can enter name, email address, and order ID and retrieve their download for up to 30 days.

    That should eliminate up to 99% of requests. You will still get the occasional buyer who Emails you after months with a 'my computer crashed and I lost everything' story.

    EDIT....

    Now that I'm thinking about it... doesn't PayPal send an IPN as soon as the transaction goes through (and regardless of whether or not they hit the download page)? If so, you could pass this to a script and have it Email the files.
    Signature
    It's about time someone stepped up to the plate to tell it LIKE IT IS: MUST READ for ALL IMers
    {{ DiscussionBoard.errors[335605].message }}
  • Profile picture of the author Chris Lockwood
    Wow, 30%? That's pretty high. When I use normal PayPal buttons or Clickbank, it's maybe 5-10%.

    With DLGuard, it's a lot lower, since the script emails the link even if they don't press all the buttons (as long as they pay). It should be zero, but some people... can't press the buttons as instructed or check their email for the link. Funny thing is that every time I have the script send the link again, they always seem to get it.

    This is not something I would outsource- it's only a few minutes a week if that, plus I'd have to train someone, give them access to things I'd rather not, and be concerned about what they were doing. Maybe if I had hundreds of these a day I'd change my mind on that.
    Signature
    Comprehensive membership site training
    My other blog
    {{ DiscussionBoard.errors[335617].message }}
  • Profile picture of the author samstephens
    With DLGuard, it's a lot lower, since the script emails the link even if they don't press all the buttons (as long as they pay).
    Another thing to note, DLGuard's download links won't timeout (like it sounds RAP's do) before the customer reaches the download page.

    DLGuard's download counter doesn't start until the customer first sees the download page, so no problems with expiring download links!

    cheers
    Sam
    Signature
    DLGuard v5 - The Warrior Edition
    Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

    www.dlguard.com
    Serving the Warrior Forum since 2004
    {{ DiscussionBoard.errors[335726].message }}

Trending Topics