Pay Pal refund for membership site.

26 replies
What are my chances of getting a refund for a purchase to a membership site via Pay Pal?
I contacted the vendor for a refund, their reply, NO REFUND's. (Highly unethical in this day and age!) I know about PayPal's policy on digital product refunds, not a good chance there of.
Would a membership site be considered as a Digital product?
#membership #pal #pay #refund #site
  • Profile picture of the author allenjohn
    In my experience, PayPal always sides with the person making the complaint. I'd give it a go... regards Allen
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    • Profile picture of the author Glenno70
      Originally Posted by allenjohn View Post

      In my experience, PayPal always sides with the person making the complaint. I'd give it a go... regards Allen
      Thanks Allen, after reading PP's policy's I feel that they would side with the vendor. Will give it a try, anyway.
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  • Profile picture of the author MikeHumphreys
    Originally Posted by Glenno70 View Post

    What are my chances of getting a refund for a purchase to a membership site via Pay Pal?
    I contacted the vendor for a refund, their reply, NO REFUND's. (Highly unethical in this day and age!) I know about PayPal's policy on digital product refunds, not a good chance there of.
    Would a membership site be considered as a Digital product?
    Unless they are shipping you delivering a physical product, it's digital content.

    It's the sellers right to decide what their refund policy is for all customers of that site.
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  • Profile picture of the author Glenno70
    Ps. I paid $1000 for this membership, which does not stand up to its claims. Yea, I got suckered!! $1000 would go a long way, supporting WSO's which would be my preferred advancement towards making an income online. Wish I had found out about WF sooner!
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  • Profile picture of the author sbucciarel
    Banned
    Give it a shot. What do you have to lose?

    But if you've already downloaded a buttload of membership materials, you should probably just cancel the subscription in Paypal and be done with it.
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    • Profile picture of the author Glenno70
      No downloads, it's using the membership to build blog's.
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      • Profile picture of the author MikeHumphreys
        Originally Posted by Glenno70 View Post

        No downloads, it's using the membership to build blog's.
        Then you actually paid $1K for lifetime use of their web-based tool/service.

        You can try filing a PayPal dispute but I don't like your chances of winning it. PayPal almost always sides with the merchant on services rendered disputes (provided the service was rendered).

        Best of luck,

        Mike
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        • Profile picture of the author Glenno70
          Originally Posted by MikeHumphreys View Post

          Then you actually paid $1K for lifetime use of their web-based tool/service.

          You can try filing a PayPal dispute but I don't like your chances of winning it. PayPal almost always sides with the merchant on services rendered disputes (provided the service was rendered).

          Best of luck,

          Mike
          Yea, that's if they are around for a lifetime! There limitations of usage, and then, another 1K!
          Maybe I should go the charge back route, with my credit provider. Would I have a better chance?
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        • Profile picture of the author Brad Pollina
          Sorry to hear that. Did they offer a pay as you go membership or was the $1K the only choice? Was it lifetime? I would definitely try with paypal, but don't think you would get very far, unfortunately, with your credit card company since their only recourse would be if paypal never received the funds. Good luck and let us know how it goes!
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  • Profile picture of the author Marketing Merit
    About 4 or 5 years ago, I joined a dropshipping membership site (based in the UK) which also failed to deliver on it's promises. The owner refused a refund so I launched a PayPal dispute. This was declined and the dispute closed, on the basis that "membership" was not considered tangible goods.

    However, the owner did eventually refund my money after I threatened Trading Standards and provided evidence of how the site didn't deliver on it's sales promises.

    So, unless things have changed in the interim, no, I do not believe that you will automatically get a refund from PayPal.

    I would first compile evidence on how and why the membership does not deliver and, in particular, any misleading statements in the sales copy.

    Contact the Vendor with this evidence and inform him that you are prepared to lodge a PP dispute as, even you are unsuccessful, it will still register as a blackmark against his account and product.

    Another thing to consider is whether or not PayPal used your credit card to fund the purchase or if the money came from your PP balance. If it was via credit card then you can also contact these to lodge a claim.

    Also, I would investigate any distance trading consumer laws which may apply in your/sellers jurisdiction. NO REFUNDS does not seem acceptable in this day and age.
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    • Profile picture of the author Glenno70
      Originally Posted by Marketing Merit View Post

      About 4 or 5 years ago, I joined a dropshipping membership site (based in the UK) which also failed to deliver on it's promises. The owner refused a refund so I launched a PayPal dispute. This was declined and the dispute closed, on the basis that "membership" was not considered tangible goods.

      However, the owner did eventually refund my money after I threatened Trading Standards and provided evidence of how the site didn't deliver on it's sales promises.

      So, unless things have changed in the interim, no, I do not believe that you will automatically get a refund from PayPal.

      I would first compile evidence on how and why the membership does not deliver and, in particular, any misleading statements in the sales copy.

      Contact the Vendor with this evidence and inform him that you are prepared to lodge a PP dispute as, even you are unsuccessful, it will still register as a blackmark against his account and product.

      Another thing to consider is whether or not PayPal used your credit card to fund the purchase or if the money came from your PP balance. If it was via credit card then you can also contact these to lodge a claim.

      Also, I would investigate any distance trading consumer laws which may apply in your/sellers jurisdiction. NO REFUNDS does not seem acceptable in this day and age.
      Thanks Cheryll, I cant PM yet, new here! I would like to chat to you though, can you send your email add.
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  • Profile picture of the author PPC-Coach
    Paypal does normally side with the vendor. I can tell you that from experience. But if the site said no refunds and now you want one, then it's a sticky situation. You can file a dispute, but it's hit or miss.

    The best thing to do is politely ask for a refund due to circumstances beyond your control. Don't attack the site owner, don't be rude to them, don't threaten them, be nice and ask nicely. Don't tell them their product sucks and so do they, that will get you no where fast. With these situations, how you ask is probably more important then the reason why.

    Now after you get the refund, you can explain to the site owner what your issues were and explain that you're telling them so they can improve things.

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    • Profile picture of the author Glenno70
      Originally Posted by PPC-Coach View Post

      Paypal does normally side with the vendor. I can tell you that from experience. But if the site said no refunds and now you want one, then it's a sticky situation. You can file a dispute, but it's hit or miss.

      The best thing to do is politely ask for a refund due to circumstances beyond your control. Don't attack the site owner, don't be rude to them, don't threaten them, be nice and ask nicely. Don't tell them their product sucks and so do they, that will get you no where fast. With these situations, how you ask is probably more important then the reason why.

      Now after you get the refund, you can explain to the site owner what your issues were and explain that you're telling them so they can improve things.

      Thanks, there was no refund policy on the site, I did think, Strange! So I paid via PP, thinking I had some protection. Obviously not! Having since read the policy's. I did ask politely, for a refund, their answer, NO!
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      • Profile picture of the author Kay King
        i just dumped membership site becoz they pull money automaticly...
        That's how most membership sites work - why should that be a problem if you signed up? They usually tell you this is a recurring charge...though it may be in fine print for some of them.

        there was no refund policy on the site
        I guess I'm the contrarian here - that is NOT strange for a membership site. This sounds like it was an "access membership" while others are monthly pay as you go. Memberships seldom offer more than 30 day refund.

        What you don't say is when you made the purchase, whether the product works as described, and how much you used your membership. If you are talking about a few weeks, that's one thing. If months, quite another.

        You can try a chargeback - but it isn't guaranteed as the vendor can contest it. That's a point seldom mentioned about chargebacks.

        kay
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        • Profile picture of the author Glenno70
          Originally Posted by Kay King View Post

          That's how most membership sites work - why should that be a problem if you signed up? They usually tell you this is a recurring charge...though it may be in fine print for some of them.



          I guess I'm the contrarian here - that is NOT strange for a membership site. This sounds like it was an "access membership" while others are monthly pay as you go. Memberships seldom offer more than 30 day refund.

          What you don't say is when you made the purchase, whether the product works as described, and how much you used your membership. If you are talking about a few weeks, that's one thing. If months, quite another.

          You can try a chargeback - but it isn't guaranteed as the vendor can contest it. That's a point seldom mentioned about chargebacks.

          kay
          Thanks, no fine print and no refund policy. I tried the "access membership" for 30 days, and requested a refund on the 30th day and got the No Refund reply. Yes, part's of the program do work, and I have used about 100 research credits of the 600, although I havent launched any campaigns thereby not used any of their hosting, but the link building is auto blog commenting spam! which I dont agree with and I dont think Google does, either. Further more, identical program's have since surfaced starting off from $37.( ok, maybe they dont have all the credit's loaded, so you have to purchase them)
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          • Profile picture of the author ajwilliams
            Ok, it looks like you have gotten some pretty good answers and none seem to be viable except the chargeback route. I would suggest that you contact a lawyer and ask for a FREE consultation to determine what he might think you possibilities are.

            Be sure to take all the pertinent infomation and even copies of their stated policy which as you stated would not have a stated refund policy. This could make a difference. In any event, you are talking 30 minutes of your time with legal councel to possibly find a way to recover your money less your expense if you do hire someone. Better some than none.

            And BTW, I am not a lawyer, I have had both good and bad experiences with lawyers, but sometimes it pays to try it.

            Good luck!!!

            A J
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            • Profile picture of the author JD Jens
              I don't get any digital product without a money back guarantee only because there's so much junk out there.

              But if the site renders a service for me I accept that there will usually not be a guarantee because they actually performed work on my behalf.
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        • Profile picture of the author KenFighter
          Originally Posted by Kay King View Post

          That's how most membership sites work - why should that be a problem if you signed up? They usually tell you this is a recurring charge...though it may be in fine print for some of them.
          kay
          MOst of them tell u its a recurring charge.. Some of them just wanna pull ur money without telling it first... Its happen when im just start to know what membership site was..
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  • Profile picture of the author Kim Standerline
    I think he's got a very good chance of getting a refund, (and I talk from experience as both a vendor and buyer).

    If you used your cc then threaten to do a charge back, be warned though PP hate charge backs and they may retaliate by flagging your account.

    Kim
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  • Profile picture of the author KenFighter
    i just dumped membership site becoz they pull money automaticly... But i have request refund on vendor.. Im glad they did..

    In this case if vendor doesnt give any news you can open dispute in paypal... They will work from ur side to ask for refund
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  • Profile picture of the author ganesh
    1000$ product and no refund policy. This is unbelievable. These days even $1 products have a refund guarantee. Paypal may or may not back the seller but you just go ahead and try. To let go $1000 is a big no-no. Do you know anybody else who has the same problem? It will be better if you can get more buyers to back you.
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    • Profile picture of the author Glenno70
      Originally Posted by ganesh View Post

      1000$ product and no refund policy. This is unbelievable. These days even $1 products have a refund guarantee. Paypal may or may not back the seller but you just go ahead and try. To let go $1000 is a big no-no. Do you know anybody else who has the same problem? It will be better if you can get more buyers to back you.
      Hi, Tell me about it, $1k in my currency$$$!!
      Found a bunch of people in the same predicament, same software, some here on WF Product reviews and some on Black Hat World forum. I cant reply to those here, as I dont have 20 posts yet. The worst is, the same software, different brands, are now popping up from between $37 and $147 AWM, XPR mine is CS.(dont think I can list actual names)
      How could it help if we all got together, and do what?
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  • Profile picture of the author fullmatrix
    I'm sorry to hear this, I had similar situation twice and paypal was on the vendor's site. Vendor only have to say that it's a digital product and paypal would be on their side most of the time.

    Did you buy with your paypal balance or credit card? If you used your card balance then you have good chance, just call your card provider and ask for a charge back. If you use pp balance, then it will be hit and miss.

    I learned it in a hard way, so now I have my rules to buy digital product. First rule is never trust money back guarantee no matter how sweet they say it, because once your money in vendor's hand, you will be on their mercy. Except when you buy through clickbank, I never ask refund from my purchase through CB but I heard it's easier.

    So if you have doubts, wanting to try the product, going to test the water, not sure 100% about your purchase.. then don't buy and move on! Unless you want to risk your money.

    1k is a large amount of money, I hope you can get it back. Good luck!
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    • Profile picture of the author Glenno70
      Yea, learning the lessons, the hard way! As a newby to Im, that's pretty much the way, as in life:-) Purchased with CC. Think I will have to go the charge back route. Hopefully it's successful, think it can take some time, though.
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  • Profile picture of the author iuditg
    Did that membership mentioned anything about 100% Guarantee or do they have a refund policy ? If they didn't mention about that anywhere, I would say go for a chargeback, if they are not responding.
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  • Profile picture of the author GMD
    Banned
    If you're the buyer, and you used a credit card to fund your membership, you have an excellent chance with PayPal to get your money back if you file a dispute. Why? Let's forget the merits for a second. If you threaten a chargeback PayPal will almost automatically grant you the decision. If you look at PayPal's SEC submissions, you'll see the following quote: "excessive chargebacks could result in a termination of our ability to accept credit cards...".

    That's why PayPal is so Hell-bent on keeping their chargeback rate below a certain percent. And that's why a lot of PayPal's decisions in the dispute process sometimes make zero sense based on the facts.

    If you want your money back, file a dispute, threaten a chargeback and you're in the clean. Keep in mind as well, that you can go over PayPal's head and contact your credit card issuer and get the chargeback that way. But keep in mind: doing so violates PayPal's Terms of Service Agreement and you could find yourself with a limited access account.
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