Anyone still having trouble with ClickBank?

42 replies
I received an email from a member of my list thanking me for the product recommendation. It was a direct link to the sales page in an email and I didn't receive any credit for the sale.

I went back and tested the link to make sure it wasn't an error on my part, but it works fine and my affiliate id showed up on the bottom of the payment page.

She's forwarding her receipt to me, so maybe I can get my commission - but more importantly it makes me wonder how many other sales didn't get credited to me.

I saw some improvement on my sales over the past couple weeks so figured it was all straightened out, but now I wonder...

Anyone else still having trouble?
#clickbank #trouble
  • Profile picture of the author Melkor
    If your list member is using Firefox 3, you're screwed - Firefox now blocks affiliate cookies from clickbank.net by default and your commissions won't be tracked unless they've gone into cookie management and explicitly allowed clickbank.

    I don't know how one would approach the Mozilla foundation about getting clickbank removed from the autoblock list but since they're now blocking cookies from most affiliate networks - CJ included - chances are there's nothing we can do.
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  • Profile picture of the author samstephens
    Clickbank don't use 3rd party cookies, so they shouldn't be blocked by Firefox.

    Ryan, as well as asking Clickbank about this, it'd also be worth contacting the vendor and ask them who got the commission for the sale.

    I think as more and more people start to think that "personal discounts" are okay when buying Clickbank products, affiliates will feel the pinch as they lose commissions to the actual buyer.

    cheers
    Sam
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  • Profile picture of the author Melkor
    Firefox defines clickbank cookies as third-party. If you've got it on your computer, open your "options" menu, click on the "privacy" tab, and check which sites are listed in the "exceptions" menu.

    Cookies from these domains are prohibited by default. Both clickbank.net - where your hoplink goes through and where your visitor is supposed to get an affiliate cookie from you - and cj.com among others are blocked by default in Firefox 3.

    (What's even worse is spybot Search&Destroy's "immunize" feature which blocks both clickbank and CJ in your hosts file, so it's not even possible to click through a CJ or clickbank.net link to get to the merchant.)
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    • Profile picture of the author SirHandsome
      Originally Posted by Melkor View Post

      Firefox defines clickbank cookies as third-party. If you've got it on your computer, open your "options" menu, click on the "privacy" tab, and check which sites are listed in the "exceptions" menu.

      Cookies from these domains are prohibited by default. Both clickbank.net - where your hoplink goes through and where your visitor is supposed to get an affiliate cookie from you - and cj.com among others are blocked by default in Firefox 3.

      (What's even worse is spybot Search&Destroy's "immunize" feature which blocks both clickbank and CJ in your hosts file, so it's not even possible to click through a CJ or clickbank.net link to get to the merchant.)
      I'm not sure about this. I have FireFox 3+, and i never changed any settings. Looks like I accept cookies and 3rd party cookies by default.

      Also, I know for a fact that someone was just credited for a commission from me because I bought through their link for an incentive they were offering.

      I'd like to hear more input about it though
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  • Profile picture of the author Melkor
    Very odd, because on my default installation if you go Options->Privacy->cookies->exeptions and look at the list of sites that are blocked from setting cookies by default you'll find Clickbank.net in there, among a whole bunch of more threathening scumware, parasite infectionware and other computer nasties.

    Now, Clickbank also uses IP tracking so if you bought straight away when you click through the link IP tracking might catch you and credit your transaction correctly even if the cookie tracking failed. but it's dreadfully unreliable compared to cookie tracking - when it works..
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    • Profile picture of the author terryd
      Originally Posted by Melkor View Post

      Very odd, because on my default installation if you go Options->Privacy->cookies->exeptions and look at the list of sites that are blocked from setting cookies by default you'll find Clickbank.net in there, among a whole bunch of more threathening scumware, parasite infectionware and other computer nasties.

      Now, Clickbank also uses IP tracking so if you bought straight away when you click through the link IP tracking might catch you and credit your transaction correctly even if the cookie tracking failed. but it's dreadfully unreliable compared to cookie tracking - when it works..
      My default installation has no sites under exceptions so I don't think thats the case at all
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      • Profile picture of the author Centimetro
        Originally Posted by terryd View Post

        My default installation has no sites under exceptions so I don't think thats the case at all
        yeah, my default is blank with no sites listed under exceptions, and with all cookies enabled. Strange.
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  • Profile picture of the author Melkor
    Something's odd then, because I learned of it from Dave's computer tips : Dave's Computer Tips - Cookies, are they helpful or harmful - checked it according to his instructions, and yep, sure enough, there it was in the list of blocked sites.
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  • Profile picture of the author Melkor
    There's something quirky going on at any rate - I mean, there's two of us in this thread who had a populated block list in FF3, and two who didn't. So it's not necessarily the case that all FF3 users have populated block lists by default, even if Dave says they do. And the IP tracking still works I presume, so if your prospects click through and buy straight away you'll probably still get credit.

    It's just another possible leak that isn't due to anything Clickbank is or isn't doing in their system and that they probably can't do anything about unless they've got some way of convincing the Open source crowd that clickbank tracking isn't evil in the lop.com or Gator/Claria way.
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  • Profile picture of the author SuzanneH
    Put me in the group that uses Firefox3, without any changes, and my aff. id shows up just fine... edited to add: And there's nothing in my exceptions...

    Suzanne
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    • Profile picture of the author ExRat
      Hi,

      Two PCs both running firefox 3.0.4 - nothing in exceptions.

      What exact version of firefox are you guys running that has clickbank listed?

      Also, are you sure about spybot? That problem reared it's head about 18 months ago, and after pressure, they removed clickbank and CJ from it. Are they back in it?
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  • Profile picture of the author Fabian Tan
    I'm running version 3.0.5, with Zone Alarm and Avast running on the side.

    Fabian
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  • Profile picture of the author Nicolaas Theron
    Just for the record, I've been using FF3 since it was made available and there's nothing in my cookie exception list either.
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    • Profile picture of the author ExRat
      Hi Fabian,
      I'm running version 3.0.5, with Zone Alarm and Avast running on the side.
      Freebie seeker like me then, huh? I've got the same, except my firefox isn't 3.0.5. Must be the time difference

      Did you get an update to Avast yesterday that then announced that you had a virus?

      I had it happen on both machines as soon as it updated - both identifying the same file as the culprit. I think it was getting a little carried away...
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      • Profile picture of the author Fabian Tan
        Originally Posted by ExRat View Post

        Hi Fabian,


        Freebie seeker like me then, huh? I've got the same, except my firefox isn't 3.0.5. Must be the time difference

        Did you get an update to Avast yesterday that then announced that you had a virus?

        I had it happen on both machines as soon as it updated - both identifying the same file as the culprit. I think it was getting a little carried away...
        Yeah I got it too...it was a dll file which it recommended me to ignore at first, but I ended up deleting it

        Fabian
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        • Profile picture of the author ExRat
          Hi Fabian,

          LOL. Same here. We're living the same life in parallel universes...only our version of firefox is slightly different...spooky
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  • Profile picture of the author Melkor
    I've got Firefox 3.0.4 too - I'm going to go dig around in my system and see if any of the addons I've installed are responsible rather than the default install.

    I clicked "immunize" in spybot S&D back in august, couldn't access anything, and found CJ in my hosts file. It's possible that I've got an old block list installed by mistake or it's some other program that also messes with my host file rather than Spybot what did it - Javacools' spywareblaster comes to mind since I've used that in the past. Neither are installed on this computer though so they're not responsible for the block list I'm seeing.

    Given that you're not seeing the behaviour Dave clued me into, the only extension I can think of that would be a likely culprit would be NoScript. either that, or it's AVG antivirus being funny with their "antispyware" module.
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  • Profile picture of the author samstephens
    My exceptions list is empty too, and the default in my FF3 is to allow 1st party AND 3rd party cookies.

    Melkor, did you install FF3 from scratch? Or was yours an update from v2?

    I wonder if that's the difference?


    Or you may be on to something with Spybot S&D - that's the software that blocks pretty much everything.

    It probably added all the site blocks to Firefox for you.


    For the others that have CLickbank in the exceptions list, do you also run (or have you run at some point) Spybot S&D?

    cheers
    Sam
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  • Profile picture of the author rejoov
    Originally Posted by Ryan_Taylor View Post

    I received an email from a member of my list thanking me for the product recommendation. It was a direct link to the sales page in an email and I didn't receive any credit for the sale.
    Did you use a redirect to send to the sales page? If you had your hop in the email that's probably why you didn't get credit. You have to send to an actual webpage or use a redirect. If you link straight from an email to a sales page you won't get the referral.

    Clickbank stopped allowing direct linking through email a while back.
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    • Profile picture of the author Ryan_Taylor
      Originally Posted by rejoov View Post

      Did you use a redirect to send to the sales page? If you had your hop in the email that's probably why you didn't get credit. You have to send to an actual webpage or use a redirect. If you link straight from an email to a sales page you won't get the referral.

      Clickbank stopped allowing direct linking through email a while back.
      Hey Rejoov - actually it was a php redirect from my domain. I should have mentioned that.
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  • Profile picture of the author Ryan_Taylor
    That's scary about FF 3, but in my case the customer told me she read my email, clicked the link that went to the sales page, and purchased. I know cookie tracking isn't perfect, but a direct buy??

    Anyway, she sent me the receipt. I'll contact the publisher and CB and see what happens. Like I said though, I'm not really concerned about getting paid for this one sale - I'm more concerned about how many other sales I potentially lost.

    Maybe there's an explanation though. I'll post back when I get a response.
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  • Profile picture of the author allbusiness888
    If you masked your clickbank affiliate code - it should work.
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    • Profile picture of the author Andy Hart
      I have the latest version of firefox and I have a huge list of exceptions including Clickbank and CJ.com.

      This is not good news for affiliates

      thanks
      andy

      **EDIT** wow this topic is all over the net!! apparently the list of exceptions is being populated by virus programs and not the browsers, more in particular "spybot s+d" which is what I have installed, so that answers why some have a list and others dont, still hugely worrying
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  • Profile picture of the author samstephens
    Spybot S&D have always had a tonne of problems like this.

    I'd recommend uninstalling it, and simply use something like Lavasoft's Adaware.

    It's free, and it doesn't block legitimate sites, and doesn't try and take over your browser.

    I've seen a lot of reports of Spybot S&D coming up with false positives.

    cheers
    Sam
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  • Profile picture of the author Melkor
    Hmm, I built a new computer in October, had a fresh install of Firefox, and haven't installed spybot or Javacool on this new one - I used foxmarks to transfer my bookmarks over as well. I did install AVG antivirus though - which comes with a built-in spyware blocker and it keeps flagging Clickbank and CJ cookies as spyware.

    I spent a few hours on the Mozilla.org site yesterday and couldn't find anything about any default cookie blocking there. So the conclusion is that Dave's wrong and it isn't a Firefox default behaviour?
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  • Profile picture of the author Vijay M
    Hmmm...

    Last weekend, I had 740 hops and not 1 sale to the top converting forex product. I was using php redirect.

    If 30% of the clicks had the cookie blocked, of the reamining 500 hops, a lowly 0.20% conversion would mean atleast 1 sale. :-(
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    • Profile picture of the author Kay King
      I've had 3 of 4 sales recently that I knew were purchases through my affiliate link - and that I was not credited for. Testing it, I clicked on my hoplink 5 times (refreshing in between) - and only three of those clicks took me to my affiliate id. These were direct links - yet I had similar results with redirects.

      We've seen posts about this now for almost two months and they seem to end with some saying there is no CB problem. The problem may not affect everyone - but there does seem to be something not working correctly.

      We've heard that Spybot blocks CB, that IE7 blocks CB, and now that Firefox3 may block CB. All - or some of that - may be true. Bottom line is
      CB should be upgrading to a tracking method that works reliably...just as other affiliate sales sites do.

      kay
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  • Profile picture of the author Wayne
    It is Spybot that is adding these sites to your blocked sites. When you use their immunize feature, this adds the sites to your blocked sites. It is NOT Firefox that is adding these by default. Spybot has been doing this for a long time.
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  • Profile picture of the author imaddict
    I am writing a little script to address this issue over the next 2 weeks. There's only one problem, the merchant needs to add code to their page. If anyone wants a copy when it's ready send me a PM and I'll send you a copy (for free).
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    • Profile picture of the author Frank Bruno
      I have the Answer to this problem of not getting ripped off!

      Develop your own products! lol

      Frank Bruno
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      • Profile picture of the author Alibubble
        Originally Posted by Frank Bruno View Post

        I have the Answer to this problem of not getting ripped off!

        Develop your own products! lol

        Frank Bruno
        Or use PLR as a starting point!

        I guess I am going to have to do this now, because I cannot trust CB to make sure I get my commission. I know it really isn't their fault, but that doesn't make the problem any better.

        Good thing I just bought PLR rights to an ebook in my niche...
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  • Profile picture of the author essmeier
    "Spybot S&D have always had a tonne of problems like this.

    I'd recommend uninstalling it, and simply use something like Lavasoft's Adaware"

    The problem with that is that Spybot and Adaware don't entirely overlap. A lot of people use them in tandem because each program finds problems the other one doesn't.

    I'm using Spybot and I've got CJ and CB in my exceptions list for FF 3.0.5.

    Charlie
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  • Profile picture of the author Mark Brian
    I think it's really Spybot. I'm on FF 2 and I have clicked that "immunize" button from Spybot sometime ago, now CB is in my exception list. I think we should send a group letter to Spybot to stop this in their next software/definitions update. It's not like we're scamming people by putting CB cookies in their computers.
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  • Profile picture of the author samstephens
    The problem with that is that Spybot and Adaware don't entirely overlap. A lot of people use them in tandem because each program finds problems the other one doesn't.
    I agree, but sometimes finding more "problems" is NOT a good thing.

    The thing I like about Adaware is that it doesn't come up with false positives.

    Spybot labels Clickbank links as problems, when they're not. It makes you wonder what else they're blocking?

    Just my personal opinion, of course

    cheers
    Sam
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  • Profile picture of the author Harold Hsu
    I don't know if this is an issue, but my sales over the weekend have dropped significantly (to unusually low levels).

    I thought it was just a freak occurrence, until a subscriber wrote in to tell me that he tried to make a purchase but got an "unable to process at this time" error.

    Could this be what's happening instead?
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    • Profile picture of the author ripsnorta2
      Originally Posted by Harold Hsu View Post

      I don't know if this is an issue, but my sales over the weekend have dropped significantly (to unusually low levels).

      I thought it was just a freak occurrence, until a subscriber wrote in to tell me that he tried to make a purchase but got an "unable to process at this time" error.

      Could this be what's happening instead?
      Ask your subscriber if he has changed any CC details, or has been issued a replacement card.

      I received that error when I tried to use the CVV number on my reissued credit card. When I used the old CVV number, the sale went through.

      This doesn't seem to be restricted to Clickbank. I've been using the old CVV on all my recent purchases and it still works. I'm not sure if this should be the case. I thought the banks disabled the old numbers when a new card was issued.
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  • Profile picture of the author marlondirk
    thanks for this info!
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