Stunned: Dropped By PowerPay

by Harlan
10 replies
It all started when one of our clients called to tell us his credit card was declined. He knew all the information was correct and had used it with us many times.

We called Authorize.net and they told us, it was a PowerPay issue.

We were on hold for over 2 hours at PowerPay.

Here's the deal.

PowerPay is apparently over extended in the Internet Marketing niche.

Their underwriting bank said, "Close accounts".

They did.

It has nothing to do with chargebacks. We have less than an eighth of a percent chargebacks. Heck, any department store has more.

It's just they had to shed some accounts.

It's possible your account has been closed and you know nothing about it.

No mail.

No email.

No phone call.

No common sense.

This wasn't because of anything we did or did not do.

There was no funny stuff. No forced continuity. No fine print.

Not even a kiss goodbye.

Thanks for being our client but we're outta here.

Think before you sign up with Powerpay.

We are moving accounts today while Powerpay figures out which end is up.

Peace,

Harlan
#dropped #powerpay #stunned
  • Profile picture of the author Rob Howard
    I wonder if their underwriting is getting scared of all the FTC crackdown stuff.

    That sucks. And how are you supposed to find out if you are dropped? Call, get put on hold for 2 hours and then hear your account is closed?

    Rob
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  • Profile picture of the author Sparklesperson
    Always, always, always have a backup solution...
    Signature

    Happy Trails!
    Patricia Reszetylo
    http://FreeHorseGifts.com

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    • Profile picture of the author PPIM
      Hi Harlan,

      Due to the fact that we are a financial services company, we are not able to discuss specific circumstances regarding your account in a public forum, but we would be happy to discuss the matter of your account with you directly; as we have already done and will continue to do.

      What we can say is that your post is inaccurate on a few points, including:

      1. Your opinion that we are over extended in the Internet Marketing niche is not true. We continue to operate in the IM space with no change to our abilities in that arena, and will continue to do so now and in the future. As you know an individual account status (good or otherwise) doesn't reflect on an entire industry or niche (nor should it).

      2. We were not told to "shed" accounts.

      3. We have communicated with you consistently throughout our relationship to date...this last week has been no exception.

      4. We checked our phone records and the longest hold time on record company-wide last week was just over 5 minutes.

      We sincerely apologize if you feel the communication over the closing of your account was not acceptable.

      As we have done for the last 7 years, we continue to service online businesses and internet marketers with the most reliable, surprise free merchant services in the industry.

      Again, we would be happy to discuss at your convenience your account and any possible solutions.

      Please feel free to call me and my team of relationship managers at 888.639.9670.
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  • Profile picture of the author Rob Howard
    Interesting...
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    • Profile picture of the author Kevin AKA Hubcap
      Ya know Harlan hardly ever gives the whole story
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  • Profile picture of the author Mike Hill
    Oopps... One good thing is I don't have to worry about PowerPay
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  • Profile picture of the author John Trader
    That really sucks, Harlan. Thanks for the heads-up not to go with PowerPay.
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    • Profile picture of the author Mike Hill
      Originally Posted by John Trader View Post

      That really sucks, Harlan. Thanks for the heads-up not to go with PowerPay.
      I guess you missed this post then:

      Hi Harlan,

      Due to the fact that we are a financial services company, we are not able to discuss specific circumstances regarding your account in a public forum, but we would be happy to discuss the matter of your account with you directly; as we have already done and will continue to do.

      What we can say is that your post is inaccurate on a few points, including:

      1. Your opinion that we are over extended in the Internet Marketing niche is not true. We continue to operate in the IM space with no change to our abilities in that arena, and will continue to do so now and in the future. As you know an individual account status (good or otherwise) doesn't reflect on an entire industry or niche (nor should it).

      2. We were not told to "shed" accounts.

      3. We have communicated with you consistently throughout our relationship to date...this last week has been no exception.

      4. We checked our phone records and the longest hold time on record company-wide last week was just over 5 minutes.

      We sincerely apologize if you feel the communication over the closing of your account was not acceptable.

      As we have done for the last 7 years, we continue to service online businesses and internet marketers with the most reliable, surprise free merchant services in the industry.

      Again, we would be happy to discuss at your convenience your account and any possible solutions.

      Please feel free to call me and my team of relationship managers at 888.639.9670.
      {{ DiscussionBoard.errors[3773136].message }}

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