Monitoring your employees

29 replies
Hey warriors,

Is there any script or software to monitor what your outsourced employees do through the day? Odesk take a screenshot of their screen every few minutes so you can verify that they're not butting around on forums while billing you.

Is there any stand alone software like this?

TIA!
#employees #monitoring
  • Profile picture of the author Joewriter
    Originally Posted by Anonymous Affiliate View Post

    Hey warriors,

    Is there any script or software to monitor what your outsourced employees do through the day? Odesk take a screenshot of their screen every few minutes so you can verify that they're not butting around on forums while billing you.

    Is there any stand alone software like this?

    TIA!
    I have such a software that we developed with a friend and we are selling it please get in touch with me please. through my email afriqnet on gmail or PM me
    Joe Writer
    {{ DiscussionBoard.errors[3758787].message }}
  • Profile picture of the author Chloe Clado
    Just something to think about...

    There's a fine line between independent contractors and employees in the eyes of the US Federal Government. Multiple factors determine whether you're officially using contract labor or if you have actual employees and your obligations are different for each group.

    One factor that plays a key role in the determination is the level of direct supervision and control exercised over those doing the work. If you push that too hard, you might find yourself with employees--and most IMers would prefer to be dealing with independent contractors when April rolls around.

    I have no idea how those distinctions play out when you're dealing with people located overseas and I don't want to pretend to be a wise tax attorney. However, it may be something many IMers may want to consider.
    {{ DiscussionBoard.errors[3758826].message }}
  • Profile picture of the author armadillo
    Speaking on the basis of 30 years dealing with clueless management....micromanaging your employees is 100% nonproductive and a sure way to an ulcer. If you are talking about outsourcing, those people are subcontractors, not employees, and are not subject to your "guidance." Once you hire someone to mow your lawn, trust in the fact that he can gas up the mower and bag up the clippings without your help. He really doesn't need you to hold his hand, so go do something productive with your time..
    {{ DiscussionBoard.errors[3758884].message }}
  • Profile picture of the author premiumplr
    I understand the concern about billable hours but that level of micromanaging may waste more time than it saves. You can always ask for an update every (enter comfortable number here) hours billed.
    {{ DiscussionBoard.errors[3759126].message }}
    • Profile picture of the author SuResearcher
      To add to what Chloe said, many states also have rules about how some one is classified as an employee. If I remember correctly, in CA if you have a "work for hire" agreement with a CA resident, that makes them your employee and you are liable for some CA insurance.
      {{ DiscussionBoard.errors[3759153].message }}
  • Profile picture of the author happyches
    Originally Posted by Anonymous Affiliate View Post

    Hey warriors,

    Is there any script or software to monitor what your outsourced employees do through the day? Odesk take a screenshot of their screen every few minutes so you can verify that they're not butting around on forums while billing you.

    Is there any stand alone software like this?

    TIA!
    I used a trial of software that did this, only used it on myself but it was pretty cool Not sure that I'd ever use it on other people though, but I got it from here: Office Productivity &amp Attendance Software, Remote Employee Management

    * Logs employee time attendance automatically
    * Detects breaks and idle time automatically
    * Alternatively enter hours manually through a web form
    * Private mode available to employees for extra privacy on breaks or when completing personal tasks
    * Takes and archives screenshots on five minute intervals
    * Link hours and attendance information to payroll software
    * Shows the online status of all team members
    * Real time screen monitoring available for Quality Assurance
    * Email monitoring can store all emails sent by employees
    * Generate reports on employee application and document usage
    * No extra hardware or dedicated server is required, FlexiServer can run on an HR or manager's computer
    * Works behind fire walls and routers
    * Can be used over the internet or a local network

    They have the free trial, and their prices start at approx $80 for up to 10 staff.

    But I don't know if it allows you to do your outsourcers, I'm wondering if it just lets you monitor staff in your own organization/building, but it might be worth shooting them an email to confirm or using the trial to see.
    I no longer have it so I can't open it to see.
    Signature
    Journey to a Better Life ☀ Steps Towards Optimal Living
    ✔ Natural Health
    ✔ Mindset Reprogramming & Conscious Living
    ✔ Online Biz / Passion Sharing / Marketing / Freedom
    ► Live Happy, Healthy & Abundant ◄
    {{ DiscussionBoard.errors[3790989].message }}
    • Profile picture of the author Anelly
      Take a look at this online demo of an employee monitoring software to see if it's what you need.
      {{ DiscussionBoard.errors[3858389].message }}
    • Profile picture of the author Christine2011
      Originally Posted by happyches View Post

      I used a trial of software that did this, only used it on myself but it was pretty cool Not sure that I'd ever use it on other people though, but I got it from here: Office Productivity &amp Attendance Software, Remote Employee Management

      * Logs employee time attendance automatically
      * Detects breaks and idle time automatically
      * Alternatively enter hours manually through a web form
      * Private mode available to employees for extra privacy on breaks or when completing personal tasks
      * Takes and archives screenshots on five minute intervals
      * Link hours and attendance information to payroll software
      * Shows the online status of all team members
      * Real time screen monitoring available for Quality Assurance
      * Email monitoring can store all emails sent by employees
      * Generate reports on employee application and document usage
      * No extra hardware or dedicated server is required, FlexiServer can run on an HR or manager's computer
      * Works behind fire walls and routers
      * Can be used over the internet or a local network

      They have the free trial, and their prices start at approx $80 for up to 10 staff.

      But I don't know if it allows you to do your outsourcers, I'm wondering if it just lets you monitor staff in your own organization/building, but it might be worth shooting them an email to confirm or using the trial to see.
      I no longer have it so I can't open it to see.
      Sounds interesting! May I look on this as well...
      {{ DiscussionBoard.errors[4824921].message }}
  • Profile picture of the author verdaga
    Originally Posted by Anonymous Affiliate View Post

    Hey warriors,

    Is there any script or software to monitor what your outsourced employees do through the day? Odesk take a screenshot of their screen every few minutes so you can verify that they're not butting around on forums while billing you.

    Is there any stand alone software like this?

    TIA!
    I've tried this employee monitoring software on our company called TimeDoctor and yeah it acts just like oDesk. It takes a screenshot to their screen every few minutes and it also sends the websites they've been visiting. You could try it for free because it's still on BETA. I think this is what you need
    {{ DiscussionBoard.errors[3904063].message }}
    • Profile picture of the author Anjine
      Originally Posted by verdaga View Post

      I've tried this software on our company called TimeDoctor and yeah it acts just like oDesk. It takes a screenshot to their screen every few minutes and it also sends the websites they've been visiting. You could try it for free because it's still on BETA. I think this is what you need
      Wow! This was a great find! Thanks so much!
      {{ DiscussionBoard.errors[4913279].message }}
  • Profile picture of the author richrajeevkistoo
    micromanaging can be unrewarding - i am for timesheets and bonus for productivity rather than playing spy - you cannot force anyone to do anything great, if you don't trust your employee, just find someone else....
    {{ DiscussionBoard.errors[3957432].message }}
  • Profile picture of the author awesummer
    I've used odesk for a while, it was good. But right now, I'm using time doctor. Personally, I think it is much better.
    {{ DiscussionBoard.errors[4824509].message }}
  • Hi Anonymous Affiliate,

    Simple Answer = Daily Quotaaily Wages Ratio

    Do the tasks you need in 10 hours, with a 2-hour break. Take note of your output quality, volume and completion speed. If you don't have substantial expertise in areas required for completing a task included in your set of tasks:

    Cut down the time and speed it took you to complete the task by 30% or so, and increase output volume by 15% or so, since I'm sure you'll be taking in independent subcontractors with expertise in relevant subject areas needed to complete the tasks you need done...

    Tell them your shift schedule preferences and their daily quotas...
    Tell them to send daily notification emails at the start of each work day. This will inform you that they're starting to do their daily tasks...

    Tell them to send an update email in the middle of their shift. This will inform you about the progress of their daily work...
    Tell them to send their completed tasks and the filled out daily spreadsheet report template via email at the end of their shift. You should supply the daily spreadsheet report template...

    Tell them to send absence notifications via email, IM and/or SMS in case they run into emergencies or problems, 2 to 4 hours before the start of their shift for the day. Of course, ask them to include the valid reasons for their absences in these absence notifications...
    Tell them to send daily submission deadline extension requests via email, IM and/or SMS, along with their valid reasons for those extension requests, 2 to 4 hours before the end of their shift...

    Tell them to send a collated weekly spreadsheet report at the end of each 5-work day week. Also ask them to include their concerns and suggestions/recommendations to improve their output quality and increase their output volume and completion speed...

    Tell them that additional approved output volume is equivalent to additional payment. Also let them know that excellent overall monthly performance will merit salary increases, cash incentives and promotions, i.e. From content writer to content editor with small daily writing tasks...

    That's just about it. Hope this helps...
    Signature
    • Deep Learning & Machine Vision Engineer: ARIA Research (Sydney, AU)
    • Founder: Grayscale (Manila, PH) & SEO Campaign Manager: Kiteworks, Inc. (SF, US)
    {{ DiscussionBoard.errors[4825132].message }}
  • Profile picture of the author JeanneLynn
    Why waste time watching an employee? Isn't outsourcing supposed to save you time? If the employee isn't getting the work done, you should just fire him.
    {{ DiscussionBoard.errors[4825731].message }}
    • Profile picture of the author TheEye
      If you don't trust your worker, they will not trust you in return.

      You will lose your good workers and the rest will do the bare minimum to get by.

      Management is about managing ie getting results. This means letting them know what results you require and removing any impediments to them doing their job.

      If you want them to be more productive, ask them what you need to do to make their job easier.

      If you have somebody that wouldn't work in an iron lung, stop employing them. Find somebody that wants to work.
      {{ DiscussionBoard.errors[4827012].message }}
  • Profile picture of the author awesummer
    Employee Monitoring Software is not that bad, really. You just have to discuss it with your staff before using it, make sure they're aware that they're being track or you might get in trouble. It's a way of making sure your staff would stay away from distractions. I've tried using odesk's time tracking tool and it was good. But personally, I like TimeDoctor better.
    One advice though, you should be very careful on deciding what software to use, make sure it'll track time accurately.
    {{ DiscussionBoard.errors[4895759].message }}
  • Profile picture of the author Sheila Dunfrey
    Employee monitoring isn't bad. But don't you think it only implies that you do not trust your employee? If you don't trust your employee, better don't hire somebody. I have mine but i didn't used any software to monitor her work. My VA works 6 hours a day and i just asked her to make a daily report with the time she spent at work for the day. Just as simple as that.
    {{ DiscussionBoard.errors[4896010].message }}
  • Profile picture of the author connorology
    We have to admit that when your working on the computer, there are lots of distractions.. Sometimes, you might not even realize you've been on facebook for 2 hours or so.. Employee monitoring is just a way of making the staff focus on what's got to be done.. Anyway, on some tools, like time doctor, you could always click break and check you social media accounts whenever you want to..
    {{ DiscussionBoard.errors[4903316].message }}
  • Profile picture of the author Mizzy Princess
    I used Time Doctor too. This is a good software in monitoring your employees work.
    Signature
    Know more about paper crafts and be amazed!
    {{ DiscussionBoard.errors[4904437].message }}
  • Profile picture of the author Dresden14
    i need something like this too. Ive been sneaky and use keyloggers which report to an email, but id like to randomly pop in and view the screen in real time - or possibly get shots like on odesk. If you find something, let me know.. ....................Im also looking to block ALL websites except maybe a few. Either of those two would be nice.
    Signature
    {{ DiscussionBoard.errors[4909393].message }}
    • Profile picture of the author Jnelson
      I think clear communication and trust is vital in any relationship. Many VAs would not prefer continuous monitoring ,besides you can check their efficiency by the quality of work .You should be open to the fact that there will be lesser control over the outsourced tasks .
      {{ DiscussionBoard.errors[4909706].message }}
      • Profile picture of the author Kay King
        The micro managing attitudes of some in this thread makes me wonder why they don't just open an office and have desks where they can watch workers. I question what level of outsourcer you could hire under this type of arrangement.

        The advice above to determine a daily quota that is reasonable and reward those who produce more is the way to go. It's an incentive model that works. The advice about work regulations is valuable in the US and other countries may have similar laws that define employee (benefits, taxes, etc) from independent contractor status.

        I'm sure there is work where you need to do some monitoring - but it's easy to go too far.

        If you are watching your workers every hour - you are wasting time and you are not building a good working relationship. It clearly states "I don't trust you" and the workers will find ways to cheat you because you become "the boss" instead of the the client/customer.

        kay
        Signature
        Saving one dog will not change the world - but the world changes forever for that one dog
        {{ DiscussionBoard.errors[4911682].message }}
        • Profile picture of the author JCorp
          Originally Posted by Kay King View Post

          The micro managing attitudes of some in this thread makes me wonder why they don't just open an office and have desks where they can watch workers.
          kay
          Because it's cheaper, and sometimes money management has a priority over stress management (for some). By the way to the anon affiliate...if you're outsourcing to Asia it maybe a good idea to install this software because from what I know, they're avid Facebookers
          {{ DiscussionBoard.errors[4912391].message }}
        • Hi Kay,

          Originally Posted by Kay King View Post

          The micro managing attitudes of some in this thread makes me wonder why they don't just open an office and have desks where they can watch workers. I question what level of outsourcer you could hire under this type of arrangement.
          I believe this is because they might not have clear ideas about the type, quality and volume of work they should get for the time their employees spend completing tasks they assign. In this situation, managing employees becomes problematic, inhouse or offshore/outsourced, for the employer and the employee...

          Originally Posted by Kay King View Post

          I'm sure there is work where you need to do some monitoring - but it's easy to go too far.
          Yes, and I recommend requiring offshore/outsourced employees to notify offshore/outsourced project managers that they're checking in for the day, at the start of their shifts, via email/SMS/phone call, sending in their mid-day status update via email/SMS/phone call, sending their completed work and daily spreadsheet report on or before the end of their shifts, sending absence or emergency notifications via email/SMS/phone call two to four hours before the start of their shifts and sending daily submission deadline extension requests via email/SMS/phone call two to four hours before the end of their shifts...

          Originally Posted by Kay King View Post

          If you are watching your workers every hour - you are wasting time and you are not building a good working relationship. It clearly states "I don't trust you" and the workers will find ways to cheat you because you become "the boss" instead of the client/customer.
          Precisely. If you treat someone you hired in a way that communicates your distrust in them for no apparent reason, and the person turns out to be someone with excellent professionalism, work ethics and expertise in the specialized areas your business operates in, then you'll just lose someone who could've provided your business with the best value for your time and resources...

          If you encounter more employees with poor professionalism, work ethics and specialized expertise than those with excellent professionalism, work ethics and expertise, then this may just mean your employee hiring, training and management processes are flawed to a point that you only:

          •interest people who can't produce your expected work output;
          •end up screening the wrong people;
          •implement systems that don't motivate and inspire them enough to have some sort of commitment and satisfaction in the work they're doing for your business; and
          •integrate an unbalanced challange:reward ratio that gives you high attrition and burnout rates...

          Remember: The biggest corporations invest in people first, then processes, and technology next = PPT, but they don't start without a process map for screening, hiring and managing the people they'll invest in...

          It's also effective to have a common company:employee goal/objective in place. For our company, it's providing gainful business and beneficial employment opportunities to people with disabilities in our country. We provide free annual training seminars and workshops to people with disabilities here, and we work closely with local non-stock, non-profit, non-government organizations and government offices to achieve our annual objectives of producing at least 40% measurable positive results from our annual initiatives...

          Think about it. I'm totally blind. We work with people with disabilities. We aim to provide people with disabilities with gainful business and beneficial employment opportunities. We work closely with non-stock, non-profit, non-government organizations and government offices to produce at least 40% measurable positive results from our initiatives. What do these give our business as beneficial consequential returns?

          1. Local and international print, radio and TV news exposure...
          2. Contextually relevant feature materials with backlinks on local and international media, non-government and government websites...
          3. Feature content and backlink magnetism from members of these non-stock, non-profit non-government organizations, government offices and supporters of our objectives, who mostly have their own blogs, sites, social networks and print circulation channels...
          4. A "good" CSR (Corporate social Responsibility) program...
          5. A motivating and inspiring common company: employee goal/objective system...
          6. An objective that changes the mindset of people in and out of our company...

          Think about it. You hire a person with a disability, of course based on your existing qualifications, and you in turn just hired someone who will motivate and inspire your other employees, aside from yourself, obviously. You hire more qualified people with disabilities in your country, and you get the beneficial consequential returns listed above, plus:

          You do your own bit in effectively changing the mindset of people in and out of your company, all while efficiently running, growing and expanding your business. Not bad, yeah? Oh wait, there's more:

          Most of your clients and customers turn into supporters of your company's objective, and they in turn implement viral marketing for your business. Plus:

          In Japan and Thailand, your business overheads and profits become totally tax free if 60% of your manpower resources consist of employees with disabilities...
          In the US, you get business overhead and profit tax cut offs if at least 5% of your manpower resources consist of people with disabilities...
          In the EU, I believe it's even better tax cut offs and incentives from the government. And:

          You sleep at night knowing you have something to look forward to the following day, not just your family and loved ones, but a goal that can change the lives of many people around the world soon...
          Signature
          • Deep Learning & Machine Vision Engineer: ARIA Research (Sydney, AU)
          • Founder: Grayscale (Manila, PH) & SEO Campaign Manager: Kiteworks, Inc. (SF, US)
          {{ DiscussionBoard.errors[4915996].message }}
  • Profile picture of the author magiclouie
    If I may put my 2 cents in?

    I think, it's about trust. Without it, you can't do business together.

    Personally, I am not comfortable to be monitored every now and then, or even sending emails many times just to inform my boss that I am working, unless it's really that necessary.

    Chatting in skype would be fine with me.

    The best thing you can do is to treat them well and keep in mind that you get what you pay for.
    {{ DiscussionBoard.errors[4912093].message }}
  • Profile picture of the author xlvba
    I have found most do as little as possible, but that is just me. The can sure promise. However, when it comes time to deliver are full of excuses.
    {{ DiscussionBoard.errors[4912106].message }}
  • Profile picture of the author Jon Patrick
    The positive aspects of trusting your workers notwithstanding, I think that in situations where you're paying an hourly wage, you have a right to confirm that those hours are spent working. I personally don't see a problem with using tools that allow you to check in on people during the time you are paying them for.
    {{ DiscussionBoard.errors[4912291].message }}
  • Profile picture of the author Hubstaff
    Hi. I'm Charlie with Hubstaff. You can try Hubstaff. It has time-tracking with screenshots, can be integrated with projects, and it also has a payment system.
    {{ DiscussionBoard.errors[8582396].message }}
  • Profile picture of the author Krix
    If you can get them to use DeskTime, that's the way to go.
    Check it out it is pretty neat.

    just realized guy bumped this 2 year old thread, to advertise his site...
    {{ DiscussionBoard.errors[8582403].message }}

Trending Topics