A quick question about domains/hosting

13 years ago

they dont charge you by the month, they charge you by the year.. and if any of your domains with 1and1 are still in their first year, you still have to pay the 2nd year cos its the contract you agreed to, min two year contract.

get on the phone with one and one, they're real nice... explain your situation and they will take care of it there and then

I've been with 1and1.com for YEARS and never ever had a problem with them.

Thanks
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HealingThatFeeling 13 years ago

No this is the 3rd or maybe even the 4th year I've been with them. So I'll give them a call tomorrow to get to the bottom of it.

Thank you.
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Always-A-Warrior

13 years ago

In all my years of buying domain names I find 1and1 is thee worst DN registry out there still today. How they got the DN registry license is beyond me.

I wish you all the luck with 1and1.

Thanks
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askloz

13 years ago

are you kidding me? my DNS gets sorted out in less than 1 hour...

Originally Posted by Always-A-Warrior

In all my years of buying domain names I find 1and1 is thee worst DN registry out there still today. How they got the DN registry license is beyond me.

I wish you all the luck with 1and1.

Thanks
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Always-A-Warrior 13 years ago

Originally Posted by askloz

are you kidding me? my DNS gets sorted out in less than 1 hour...

Here's some opinions - http://www.warriorforum.com/main-int...nks-1and1.html
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- saji80 13 years ago
  
  I have had similar experience with 1 & 1 as well. Better to avoid them in future.
  
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DireStraits

13 years ago

Well, as an ex-web-host myself, 1&1's shenanigans come as no surprise to me. I've experienced all kinds of ludicrosities with them - some of which, admittedly, were stipulated in their terms of service (and thus somewhat expected, if you'd taken the time to read and understand them); other stuff was outright deceptive, unacceptable crap they pulled with no justification whatsoever. :rolleyes:

I would say "just don't pay the bill" ... but 1&1, in my experience, can be a relentless company. And due to their sheer size and the formality of their conduct, they're capable of delivering a lot of worry at best and a sheer nightmarish experience at worst.

So unless you're prepared to receive constant reminders of outstanding payments and threats of further action, I'd honestly suggest that you stick with this until you've got everything cancelled and you're fully satisfied of that having been done.

(And once you've done that, keep for a while copies of all correspondence from them, just in case).

Sounds like a lot of hassle for a mere domain-name and web-hosting account, doesn't it? I'd agree.

One tip, while I'm here: you might want to reconsider having both your domain-name and web-hosting at the same company. Although in many cases no trouble will arise from doing so, if an issue did sprout up, an arrangement like this can turn into another major headache. Easy fix, though - just transfer your domain out to another registrar (preferably not GoDaddy - another devious company with a questionable ethos) and remember to keep domains and hosting separate in the future.

I wish you better luck with your new host, anyway.

Thanks

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DireStraits

13 years ago

Originally Posted by HealingThatFeeling

If I tell them to 'cancel the contract' this will not affect the transferred domain will it? Now that the domain DNS is pointed to my new host (justhost) 1&1 have got nothing to do with it have they? Am I right in thinking that justhost.co.uk will charge me for the domain renewal when it expires or will it still be 1&1?

Ooops. Apologies - forgot to touch on this point in my last message! :p

If you've actually transferred the domain out so that justhost is now listed as the Registrar when you perform a domain whois lookup, then 1&1 have nothing to do with the domain anymore, and no control over it.

If, when you say "transferred", you're only referring to having updated the domain's DNS, but haven't "physically" transferred the domain away from 1&1 and to a new registrar, then in all likelihood your domain is still with 1&1. In which case they will continue to attempt to bill you for renewal ... and they'll retain control over the domain, too.

If you're not sure what the situation is, perform a whois lookup on your domain at the relevant site (domaintools.com works for most domains) and see who is listed as the registrar.

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whaldorf

13 years ago

Now that the domain DNS is pointed to my new host (justhost) 1&1 have got nothing to do with it have they?

Just to clarify -

Domain: this is just the name that points to your hosted files.

Hosting: this is where the files that make up your website are located.

If your domain is no longer managed through 1&1's interface I would say you're free and clear.

Thanks
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HealingThatFeeling

13 years ago

Right ok, I've called them today. I just managed to get hold of them before 5pm as I only got in from work at 4.30pm, I then spent about 20 minutes holding on the line while he tried to figure out how to cancel my hosting package.

Bottom line is I CAN'T DO IT!!! Can you believe this. They now want me to reduce my e-shop package to a minimum hosting £2.99 a month package for 30 days and then reduce it to a domain only package (which would be free as I've already paid for the domain). I was absolutely gobsmacked :confused: But the best of it is, I'm now going to be charged for a 'one-off fee' of £9.99 as well as probably 6 months hosting. So even next month this isn't going to be sorted.

I now cannot ring them back as it's gone 5pm and I go away at 7am on Tuesday morning, so this is now going to go on for another 2 weeks. I'm absolutely fuming.

How do I cancel my contract with them for the domain and still keep my domain name? I need to know how you transfer a domain that is registered from one company to another.

Thanks
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seasoned

13 years ago

Originally Posted by HealingThatFeeling

Right ok, I've called them today. I just managed to get hold of them before 5pm as I only got in from work at 4.30pm, I then spent about 20 minutes holding on the line while he tried to figure out how to cancel my hosting package.

Bottom line is I CAN'T DO IT!!! Can you believe this. They now want me to reduce my e-shop package to a minimum hosting £2.99 a month package for 30 days and then reduce it to a domain only package (which would be free as I've already paid for the domain). I was absolutely gobsmacked :confused: But the best of it is, I'm now going to be charged for a 'one-off fee' of £9.99 as well as probably 6 months hosting. So even next month this isn't going to be sorted.

I have *******NEVER******* heard of a domain registrar tying a name to a service, and it would probably be ILLEGAL, UNLESS they gave you an absurdly low price, or free, and mentioned it in the contract. THAT I HAVE seen! It is actually not unusual!

How do I cancel my contract with them for the domain and still keep my domain name? I need to know how you transfer a domain that is registered from one company to another.

If I understand you right, you CAN'T! You can ask them to transfer, or ask another to transfer, and it has to be approved through them. Doing it any other way would be dumb, as then I could take microsoft's domain if I wanted. Microsoft could sue, but would it REALLY be worth anything if it could quickly be taken?

You bought the 1&1 Home package, didn't you? It comes WITH the domain! To put it in simpler terms, the domain comes with IT! You didn't REALLY think they were giving out free domains, and domain names, RIGHT? The idea is that you pay the 4.99 pounds for 6 months!

As part of the deal, they give you a domain. Last I knew, a .com domain COST 3.61pounds. With fees, etc... It could be like 4 pounds. And they probably pay more, so figure maybe 4.5 pounds. So basically, they are giving you hosting for 25.4 pounds, or $42.27/year, $3.52/month! That sounds fair. SURE you are paying a lot if you only accept the name, but you DID sign up for it.

askloz,

It's a special! 6 months free, and then you pay the next 6 months. So technically it IS a year, but you pay for 6 months.

Steve

Thanks
1 reply

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HealingThatFeeling

13 years ago

:confused:

Originally Posted by seasoned

I have *******NEVER******* heard of a domain registrar tying a name to a service, and it would probably be ILLEGAL, UNLESS they gave you an absurdly low price, or free, and mentioned it in the contract. THAT I HAVE seen! It is actually not unusual!

If I understand you right, you CAN'T! You can ask them to transfer, or ask another to transfer, and it has to be approved through them. Doing it any other way would be dumb, as then I could take microsoft's domain if I wanted. Microsoft could sue, but would it REALLY be worth anything if it could quickly be taken?

You bought the 1&1 Home package, didn't you? It comes WITH the domain! To put it in simpler terms, the domain comes with IT! You didn't REALLY think they were giving out free domains, and domain names, RIGHT? The idea is that you pay the 4.99 pounds for 6 months!

As part of the deal, they give you a domain. Last I knew, a .com domain COST 3.61pounds. With fees, etc... It could be like 4 pounds. And they probably pay more, so figure maybe 4.5 pounds. So basically, they are giving you hosting for 25.4 pounds, or $42.27/year, $3.52/month! That sounds fair. SURE you are paying a lot if you only accept the name, but you DID sign up for it.

askloz,

It's a special! 6 months free, and then you pay the next 6 months. So technically it IS a year, but you pay for 6 months.

Steve

Firstly I bought the domain name through them about 3 years ago. I bought it seperately to the hosting. I've only had this particularly hosting package for about 18 months or maybe we're coming up to 2 years now. The point is not that I cannot cancel my hosting package because I'm in a contract with them, I cannot cancel it because their stupid system does not allow you to reduce an e-shop package to a domain only package!! They can only let me reduce it to their minimum hosting, then in 30 days I would have to reduce it again to a domain only. It will cost me an additional £9.99 one off fee to do this plus I guess another 6 months hosting will be debiting from my account. They've already deducted 6 months hosting for the e-shop that I am no longer using.

I can keep the domain only with them and host elsewhere, they're not saying I have a contract and can't cancel it (I'm outside of the contract period so I don't 'owe' them anything).

But their system is not technically able to reduce my package.

It's bonkers.

After the stupid emails and phone calls I've had with them over the past week, especially today, I don't want to even keep my domain with them.

I'm not sure what you think is 'fair' about a system that keeps you in a package that isn't relevant and that you don't need anymore. :confused:

Thanks

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seasoned

13 years ago

Originally Posted by HealingThatFeeling

I used to have a website & domain with 1&1.co.uk but just I've transferred the domain and the hosting over to justhost.co.uk

However, 1&1 are still trying to charge me for 6 months in advance for hosting and my domain! Am I going mad or is this wrong? When I question them about the bill they keeping pointing me in the direction of 'changing my package' but I DON'T WANT A PACKAGE WITH THEM :rolleyes: Their cheapest package still involves hosting and they're not hosting anything for me anymore so why should I pay. grrrr

If I tell them to 'cancel the contract' this will not affect the transferred domain will it? Now that the domain DNS is pointed to my new host (justhost) 1&1 have got nothing to do with it have they? Am I right in thinking that justhost.co.uk will charge me for the domain renewal when it expires or will it still be 1&1?

I'm totally confused by them and I'm sure that they're doing it on purpose to get more money out of me

Thank you.

To the best of my knowledge, if YOU are listed as the owner, and can log on as such, ***YOU*** have control. TWO things though!

1: Are THEY the registrar you go to to change things? If yes, they MIGHT have control.
2. Are you merely the TECH contact? If so, you have NO real control. You can change the IPs, name servers, and maybe some contact details, but that is IT, you don't OWN it.

Ownership is based on WHO it was registered THROUGH, it was ENOM, or GODADDY, or tucows, etc..., and who it is registered TO as owner!(hopefully YOU)

BTW if you weer obligated to pay for a longer term, you SHOULD.

Steve

Thanks
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HealingThatFeeling 13 years ago

Originally Posted by seasoned

BTW if you weer obligated to pay for a longer term, you SHOULD.

Steve

Just to clarify, I'm not obligated to pay them anything, it's on an automatic renewal and I'm well out of the original contract period.

The problems have arisen because it's so difficult to stop the e-shop hosting package and reduce it to a domain only. Or cancel it altogether, which would probably mean that I lose my domain name.

They have been perfectly polite, but totally frustrating and inadequate in their knowledge about their own system/rules! It's taken me over a week to find out what they have been telling me to do isn't actually possible. :p
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HealingThatFeeling

13 years ago

I am the registrant but it does say this on the Whois data; status: CLIENT-TRANSFER-PROHIBITED

It says that they are the Tech-C and the Bill-C

I've no idea what this means but I'm so frustrated right now I could scream.

Thanks
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seasoned

13 years ago

Originally Posted by HealingThatFeeling

I am the registrant but it does say this on the Whois data; status: CLIENT-TRANSFER-PROHIBITED

It says that they are the Tech-C and the Bill-C

I've no idea what this means but I'm so frustrated right now I could scream.

OK, I guess you changed the domain name server pointers on THEIR system, right?

Yeah, this is the problem with getting a domain name with a website through the host. ALWAYS READ THE TERMS! And if it seems too good to be true, it probably is.

Steve

Thanks

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Kwin

13 years ago

This is why you should always keep your hosting and domains at different places.

Like, Namecheap for domains and Hosting at Liquid webs or Host gator or etc...

Sorry to hear your having these issues...

Thanks

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EconomicalDomains

13 years ago

I have heard a lot of bad things about 1&1 and would go with a different domain registrar and hosting provider if I were you.

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RentItNow

13 years ago

Healing, 'just' had this same experience with Justhost. I didn't want their hosting package anymore but my most valuable domain was registered with the account and about to expire. After 7 days and about 20 emails and countless calls with Justhost, the domain expired. In the meantime I tried to move the domain to namecheap and Justhost blocked the transfer twice until I paid for another year of BAD service at justhost. I tried to go to a month plan and they wanted me to pay them almost the same yearly fee for fees like setup and domain costs which I already paid for before. Also in the meantime, I opened a hosting account with hostgator for 1 cent and $9/mn after the first month (no more yearly billing BS). Justhost has a fantastic tech support staff but the billing dept and business side of things is a joke. They denied my google adwords coupon for $75 because I live in Canada, even though clearly on their site, the canadian flag is shown and under their package, it is listed for $75.

I guess this is a typical problem with hosting companies. The lesson I came out of with it is to register domains with a third party like namecheap and point them to a separate hosting company. And NEVER getting into the yearly payment thing.

What is even more ironic about it is, i put a lot of clients with justhost and each of them has encountered one problem or another that has made them change as well. Guess you have to watch out who u recommend!

Thanks

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I have no agenda but to help those in the same situation. This I feel will pay the bills.

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kennygoodman

13 years ago

Pick up the phone and give them a call - sometimes the only way to solve situations
Kenny

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stepiw

13 years ago

Transfer your domains to a different company. Once it's done, you just can cancel your 1and1 and they can't do anything about it. Your domains will be out of their reach too.

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A quick question about domains/hosting

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