What would make you rate a Service 5-Star?

My experience as a writer might help you out a bit... I've found people are most impressed by three things:

--High quality. Speaks for itself, really... they don't want to edit your article before it's usable to them. If you can write better than them, you're automatically high quality to them.

--Fast turnaround. Think about it from a site creator's point of view... by the time they have the idea in mind of exactly what articles they want written, they're probably planning to use them sometime this week. Making them wait a week is bad service unless they have full warning before they ever order.

--Clear communication.
Being friendly, fast to respond to their inquiry and order, and giving them a date when they can expect the articles to be turned around will soothe many buyers' "jitters". Being professional doesn't necessarily mean that you have to speak very formally in emails, though... I use a lot of smilies and friendly language, because I think of myself as a partner in their success, and it shows.

I'm sure there are other factors that are important, such as trust, but I think nailing these three things can help you go a long way to being one of those 5-star people.

Edited to add: Oh yeah, and "good customer service" falls under clear communication, too. If they're not happy with your articles, offer to rewrite them free of charge. That's way above and beyond what they're expecting.

Very nice Zabrina

Well, my article quality is top notch, that's why I chose to do this rather than web design... which I would be horrible at :p

My turnaround time varies with workload obviously, but I've finished my last handful of projects within 24 hours of submission... however letting the client know the expected finish date is something I'd be happy to include actually, nice one!

I make a point of telling my clients that if there's any issue with the writing then I'll fix it straight away at no cost... which I'm more than happy to do.

I think it must just be a case of using more smiley faces!

I guess I must have just left a swear word in one of the articles somewhere

^^^Joke...^^^

Someone who lies.

If a writer Ive hired, says my articles will be ready in 2 weeks, and I get them in 1, Im happy and will most likely rate the service highly.

Dude, grab this work order document template. Im sure it might be useful for you

http://www.warriorforum.com/main-int...ack-forum.html

ramone_johnny is right here.

What you do if you want to be sneaky is this: you tell them it'll be three or four days... and then you do it in two.

Sounds like you've got the rest down pat... patience is what it may just take, then. Even if you're brilliant, it takes time for people to recognize this and start recommending you and rating you 5 stars and all that fun stuff.

someone who can think outside the conventional box. I don't like hiring a writer who just rehashes the same tips 1000 others already have. put a new spin on it, and come up with something creative.

over deliver on your promises. With writing jobs that would mean order completion times, and quality of writing.

be willing to go above and beyond what other writers will. For example, I had someone hire me to do some seo articles once, and as a total newbie I knew right off the bat her keyword list would be really difficult for her without any prior seo experience, and they weren't really well targeted for buying keywords. So, I did the articles and gave her some suggestions on how she could target better keywords that would be less competitive and more targeted to buyers. It took me all of 20 minutes of extra work, and I got a lot more in return after the fact.

I wouldn't go off the deep end with it, but a little additional support that people don't expect will take you far.

someone who actually emails you back the same day.

most these services and even some on the WF are lame.