14 {{ upvoteCount | shortNum }}
14 {{ upvoteCount | shortNum }}

Membership Owners!...Are you doing this just to Piss the Rest of Us off?

by debra
12 replies
Here's the real life senerio:

I have just a few membership sites that I joined.

Normaly when you buy into a monthly membership you get a thank you confirmation letter and after confirmation, you get another thank you letter that usually includes your user name and sometimes your password.

Right?

Two out of the three final thank you letters that included my user name and password Neglected to:

1. Provide a link back to the membership site
2. Give at least a hint as to which membership site it was
3. Proudly provided me with your name but no other connection as to where you belong
4. Used one of those noreply throw away emails that not only bounces but still gave no hint as to which membership site you belong to.

BUT-

You gracefully reminded me as to when to expect another charge on my card for services rendered.

Thank you so much!

So...

I gratefully enjoyed your superb sales letter and the lesson I should have learned from it but, I regrettably have to decline your generosity and cancel the order because....I don't know where you belong!

Rant Over...

just please...if you fall into this category...Please give a link (even a hint) in your emails as to which membership site you belong
#membership #ownersare #piss #rest
  • Profile picture of the author Steve Mount
    What do you mean? You joined a membership site, and then got a thank you letter, but in that 30 second period, you forgot which site you joined? I'm not following...
    Signature
    FREE AFFILIATE MARKETING TRAINING Reveals How To Earn $3880/month With Affiliate Commissions.. 100% Free!
    {{ DiscussionBoard.errors[340814].message }}
    • Profile picture of the author debra
      Originally Posted by Steve Mount View Post

      What do you mean? You joined a membership site, and then got a thank you letter, but in that 30 second period, you forgot which site you joined? I'm not following...
      Well...some of them arrive for one or the other reasons well beyond the 30 second period.

      What I probably did wrong (still no excuse for webmasters running membership sites) was to take advantage of a couple offers and a product. Over a two hour period these confirms come in as expected and this is what I get:

      ********
      Dear debra,

      Thank you for buying our product.

      Your downloads are waiting for you in your members area.

      Your Details,

      Email : xxx@xxxxx.com

      Username : xxxxxx
      Password : xxxxxxx
      First Name: xxxxxx
      Last Name: xxxxxx

      Thank you.

      Admin
      **********

      That's it! I hold three of these in my email...looking alike. So which one belongs to the membership sites and which one is the product?

      btw- just so that you know...this one doesn't actually belong to the product I purchased. It belonged to one of the membership sites.

      In any case...it is an organizational nightmare for me. There is nothing here to fail back on in case of hard drive failure or anything else.
      {{ DiscussionBoard.errors[340930].message }}
      • Profile picture of the author Johnny Slater
        That looks like a default thank you email from a site running Simple Member Pro. Did you check the subject line of the email? Sites running SMP should have the site name in the subject line unless the admin edited it out.

        Btw... yes it is a common problem that too many people don't properly set up their welcome emails. I'll admit, I created SMP and it was a year after it started selling that I realized that I never set up my own emails.



        Originally Posted by debra View Post


        ********
        Dear debra,

        Thank you for buying our product.

        Your downloads are waiting for you in your members area.

        Your Details,

        Email : xxx@xxxxx.com

        Username : xxxxxx
        Password : xxxxxxx
        First Name: xxxxxx
        Last Name: xxxxxx

        Thank you.

        Admin
        **********
        Signature

        {{ DiscussionBoard.errors[341356].message }}
    • Profile picture of the author Ben_Curtis
      Originally Posted by Steve Mount View Post

      What do you mean? You joined a membership site, and then got a thank you letter, but in that 30 second period, you forgot which site you joined?.

      Steve,
      SO funny! But really, you can, when you are doing more than one thing at a time. I usually bookmark a page so I can return to it for messed download or whatever.
      Regards~
      {{ DiscussionBoard.errors[341004].message }}
    • Profile picture of the author Scott Carpenter
      Originally Posted by Steve Mount View Post

      What do you mean? You joined a membership site, and then got a thank you letter, but in that 30 second period, you forgot which site you joined? I'm not following...
      Also, if you were to go back to that email a few days/weeks/months from now, you'd have a hard time figuring out where it came from. It would essentially be useless.
      {{ DiscussionBoard.errors[341331].message }}
    • Profile picture of the author mmurtha
      Originally Posted by Steve Mount View Post

      What do you mean? You joined a membership site, and then got a thank you letter, but in that 30 second period, you forgot which site you joined? I'm not following...
      Hey Steve,

      No, I don't think that's the point Debra was making in her post. And lol wipe that grin off your face in that photo of yours.


      Hey Debra,

      I love that subject line- straight to the point wasn't it?

      Seriously though, I don't like that kind of stuff either. It shows me the person(s) running the membership are lazy, and are only looking out for #1. This also tells me they do not want to deal with customers.

      It's a real business for crying out loud. Why would they think they can get away without customer service is beyond my comprehension.

      Hope you went directly over to your PayPal account (or other processor) and asked for a refund or made a charge back.

      The way I see it is that people will learn one of these days - Unfortunately, in most cases it's after they run out of customers.


      Mary
      {{ DiscussionBoard.errors[342368].message }}
  • Profile picture of the author Kelly Verge
    I also appreciate having login information in an email with a link back to the site.

    I flag all of my receipts in gmail, and it makes it very easy if I ever need to find the information.
    Signature
    {{ DiscussionBoard.errors[340837].message }}
  • Profile picture of the author Anthony Smith
    Yeah Debra, i can see how that is an annoyance. Thank god I didn't forget that in my own thank you emails.
    Signature

    Need help finding affiliates?
    Need a joint venture broker?
    www.jv-brokers.com

    {{ DiscussionBoard.errors[341344].message }}
    • Profile picture of the author sylviad
      What's just as bad is receiving "confirm your subscription" emails from people who use the templates as is that the auto responder service provides... instead of bothering to take advantage of the paragraph where you're allowed to add your own comment. That's where you can plug in something like... the name of your product/service/newsletter whatever.

      Without that comment, the email gives absolutely no indication of what you signed up for.

      These days spammers are using such emails to get you to sign up for things you never requested. When a real request comes in it's not easy to figure out which ones are the junk and which ones are real.

      And despite what Steve... says, It's easy to lose track of your sign-ups, especially if you shut down for a few days or don't get the confirmation immediately.

      But you know what is funny... getting an email with your username stating that your password is not included for security reasons, and then along comes a second email right after containing user and password. :confused:

      Sylvia
      Signature
      :: Got a dog? Visit my blog. Dog Talk Weekly
      :: Writing, Audio Transcription Services? - Award-winning Journalist is taking new projects. Warrior Discounts!
      {{ DiscussionBoard.errors[341403].message }}
  • Profile picture of the author Greg124
    I agree Debra,

    Emails of this type should contain full info so that the person who has joined a site can check to see which site they joined.
    One may join several sites in a narrow time frame, especially if there is a 'special' such as the 30 days of Christmas, in which one may make a lot of sign ups quickly, and where membership sites may be free for a while, then with payment later. Other reasons are that one may want to check back to the orginal email some time later if password or other details have been lost.

    To my way of thinking it just seems good house keeping & business practice on part of who ever is running the site. After all, who wants to annoy customers unnecessary. Annoyed customers may well resign!
    Also of course providing a link to the site is important. The customer should record the link, but may not do so, so why make life difficult for you money paying customer.

    Greg.
    {{ DiscussionBoard.errors[341414].message }}
  • Profile picture of the author TheRichJerksNet
    Debra,
    Well mine uses my real email address that I can be contacted at that uses my real name.. I send 1 welcome email with your information and it does include a link to login..

    The ones you have dealt with probably use a pre-setup script and they do not bother customizing anything or do not have the ability to do so..

    James
    {{ DiscussionBoard.errors[341434].message }}
    • Profile picture of the author GeorgettaSterling
      I totally see where Debra is coming from.

      Last year I signed up for a membership site (for $$). The welcome email (which did contain the username and password) neglected to tell me the membership site URL. I poked around the original sales page site and found nothing. I did a site: search on the original sales page site - nothing. I couldn't reply to the email I got - bounced.

      I found a generic contact addy on the original sales page site, and it took 3 days for the reply (amazing that I got a reply at all...). The reply:
      "we sent you a separate email with the URL for the membership site when you signed up." And they STILL didn't tell me the URL.

      Obviously I didn't get that, or I wouldn't be emailing.

      Just how dumb can some marketers really be?

      I ended up googling for about half an hour, and DID find the membership site (it was on its own URL, but had enough text in the sign-in page to allow me to find it, perhaps on page 20 of the SERPS or something).

      Do I really have to go through that much effort to get a product I purchased? I cancelled my membership after 1 month just out of principle.

      So...for those with membership sites:

      1. use an email "from" addy that tells me who the heck is sending it (like SuperMembershipSite or whatever)
      2. give me the URL!
      3. give me the username and password, unless you let me set both myself (and even then...)
      4. have a contact address that actually works
      5. send the welcome more than once
      6. make it easy on your customer!!!

      Best Regards, Georgetta
      {{ DiscussionBoard.errors[342258].message }}

Trending Topics