Customer purchases & downloads product - bank reverses paypal payment
Today I get an email from Paypal that the customer's bank reversed the payment and there's now a hold on the funds. So I go through the Paypal dispute process and there's only 3 options available.
1. I can provide proof that the item was shipped through an approved shipper to the address on the Transaction Details page.
2. I can provide proof that I refunded the payment for this transaction
3. I will accept liability for this transaction.
So I choose option 1 and another box pops up saying.
What information can you provide?
I can provide online tracking information.
I can upload or fax proof that the item was shipped.
Since this is a downloaded product, how do I provide online tracking information from an approved shipper? Do I just take screen shots of my admin area showing that the files were indeed downloaded?
Is it worth even going through all this since this transaction was reversed by the customer's bank (he obviously didn't have enough funds to cover it or the bank account was closed or something) and Paypal may deny anything I do anyway?
Would simply accepting the loss have any negative effect with me and Paypal. The amount was for $14.00.
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