Double Opt-In vs. Single Opt-In - Which Are You Using In Your List Building?

47 replies
Hello Warriors,

If you are actively building a list(s), are you using single opt-in or double opt-in? What are your reasons for doing so, and what have been your results? Any additional information you wish to offer relevant to the topic is welcome.
#building #double #list #optin #single
  • Single optin.

    Almost no way to jusitfy not using it.

    For the single click of a button in your campaign settings, you'll get more subscribers, and more money.

    You can't argue it, but watch people below me try to.

    My favorite is: "If people are too lazy to confirm to the list, there is no way they'll have the motivation to buy something".

    BULLS***.

    It means YOU aren't good enough to convince them to buy something.

    If you want more money, subscribers, choose single opt in.

    If you want a smaller list, less money, choose double opt in.

    That's really the way to look at it.
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    • Profile picture of the author kettlewell
      Originally Posted by Christopher R Everson View Post

      You can't argue it, but watch people below me try to.

      My favorite is: "If people are too lazy to confirm to the list, there is no way they'll have the motivation to buy something".
      You caught me

      I go double opt-in almost all the time. I have around a 95% confirm rate, so I'm willing to let the other 5% go as truly not interested and would ignore my email in the future anyhow and likely report me as SPAM if I'd only single opted in.
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  • Profile picture of the author radhika
    Clients are added to list automatically. So single opt-in. But every email goes with unsubscribe link. This list receives product upgrades, discount offers, announcements.

    Other list of mine is double opt-in. Every email goes with unsubscribe link. Right now I am not actually sending any promotional emails to this list. So not much to tell you about the results.

    .
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  • Profile picture of the author Eric Stanley
    Double optin -- all lists.
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  • Profile picture of the author freudianslip27
    I personally use single optin. It is more risky with spam complaints, but I haven't gotten burned yet.

    I was surprised how many people weren't confirming with the double-optin. I guess I hated losing them.

    Matt
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    • Profile picture of the author Eric Stanley
      Originally Posted by freudianslip27 View Post

      ...but I haven't gotten burned yet.
      Tread lightly. It happens to the best of them mate!
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  • Profile picture of the author trafficwave
    TrafficWave.net made the move to double opt-in years ago and we've never looked back.

    My confirmation rate is well over 97%. The folks that don't confirm are typically the result of someone else entering their email without permission or them entering their email address incorrectly.

    The end result, for me, is that I have built up several lists of targeted proactive subscribers.
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  • Profile picture of the author Kimberly Clay
    Thanks everyone for your comments. This is very interesting for me. I really thought that most most people these days were using double opt-in.

    Just to give you a little background, in case you haven't seen my other thread, I have a new list that I'm building, however I've encountered a problem I've never had before.

    I use AWeber, and so am required to have double opt-in. However, with this new list, I've got plenty of people who are signing up, but about 95% are NOT confirming, and so I can't email them. I've never had this problem before, and it's quite frustrating.

    I tweaked my process some in hopes of enticing them to complete the confirmation step, but it doesn't seem to have helped. They're willing to initially provide their information, but are not following through to confirm their opt-in.

    Any others with comments and related experience, I'd love for you to share.

    Thanks.
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    Kimberly

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    • Profile picture of the author Lance K
      Originally Posted by Kimberly Clay View Post

      I've got plenty of people who are signing up, but about 95% are NOT confirming, and so I can't email them. I've never had this problem before, and it's quite frustrating.

      I tweaked my process some in hopes of enticing them to complete the confirmation step, but it doesn't seem to have helped. They're willing to initially provide their information, but are not following through to confirm their opt-in.
      As mentioned earlier, this could be a problem of people entering either a bogus email or someone else's email. Try putting a little "Attention" blurb on the thank you page that exlains that you'll be emailing them the information they've requested. Then put a link back to the opt-in page and tell them that if they didn't use their primary email address to please go back and do so now.
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      • Profile picture of the author myob
        Kimberly,

        A confirmation rate of as low as 2% should be acceptable in a non-targeted promotion. You will make more money with less agony by having them double-optin. Try some PPC or ezine advertising targeted in your niche. The conversions will shoot up dramatically. I am very comfortable with a confirmation rate of 11% - 14% with many sources of relatively cheap untargeted advertising.
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  • Profile picture of the author trafficwave
    Without knowing what you are offering and how, it's going to be a guessing game.

    A 95% failure rate definitely means something is BAD wrong.

    Are you willing/able to provide the URL you are using to make your offer and some background on how you are getting visitors to the page?

    Also ... a copy of your confirmation message might be helpful in diagnosing the issue for you.
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  • Profile picture of the author Kimberly Clay
    Hi Brian,

    Another Warrior PMed me, looked over my info and gave me some advice which I thought made sense. I don't want to seem cryptic, but I'm not willing to reveal the information here, as the site is in one of my marketing niches. However, I will say that I added an image of the free report being offered on the sign-up page, so people would have an idea of what they are getting. Also, at the advice of the Warrior critiquing my info, I completely changed the "thank you" page message. Stay tuned. We'll see what happens.

    By the way, this is PPC traffic. Very tightly targeted for my site.
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    Kimberly

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    • Profile picture of the author trafficwave
      Originally Posted by Kimberly Clay View Post

      Hi Brian,

      Another Warrior PMed me, looked over my info and gave me some advice which I thought made sense. I don't want to seem cryptic, but I'm not willing to reveal the information here, as the site is in one of my marketing niches. However, I will say that I added an image of the free report being offered on the sign-up page, so people would have an idea of what they are getting. Also, at the advice of the Warrior critiquing my info, I completely changed the "thank you" page message. Stay tuned. We'll see what happens.

      By the way, this is PPC traffic. Very tightly targeted for my site.
      Hi, Kimberly.

      Glad you got some help. If you find the need for more input, feel free to PM me. I should have been more clear in my earlier reply that PM would work.
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  • Profile picture of the author Shaun OReilly
    I use verfied opt-in to ensure that the person who receives
    my e-mail is the person who requested it.

    I think it's also pragmatic to build a verfied opt-in list because
    in time - it may be a requirement.

    AWeber and many other autoresponder service providers
    recommend the use of verified opt-in.

    In my AWeber account I can use single opt-in but use it
    very, very rarely.

    I choose to build verified opt-in lists that will last for the
    long term.

    Dedicated to your success,

    Shaun

    P.S. There's nothing to stop you doing both.

    Builid a single opt-in list and then encourage them to
    sign-up for your verified opt-in list.
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    .

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  • Profile picture of the author TimRobinson
    I use double Opt In

    Just after entering there information I have a page that says:

    =====================

    STOP (big bold red headline)

    You are just one step away from receiving x.

    Go your Inbox right away and look for the message with the subject "<subject line here>" and click the confirm link to receive your information.

    =================

    Try something along those lines, it works really well

    My opt in rate is about 95% on most of my lists.
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  • Profile picture of the author ForumJoiner
    I always use double opt-in. Firstly, I want to be sure that I have the user's consent. I received eMails from some lists that I'm not subscribed to and it was very annoying. Anyone can enter someone else's address, but only the real owner of the address can confirm it.

    Also, I filter the bad eMail addresses. Most of them are like: www.john@yahoo.com or john@www.yahoo.com, instead of john@yahoo.com .If that person doesn't confirm, maybe (s)he doesn't receive the first mail, so mailing to him is useless, in my opinion.

    Sergiu FUNIERU
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  • Profile picture of the author WinsonYeung
    Double opt in is better, it's better to have a targeted list compare to a non targeted list
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    • Profile picture of the author Adrian Jock
      Originally Posted by WinsonYeung View Post

      Double opt in is better, it's better to have a targeted list compare to a non targeted list
      You're confusing the meaning of the term "targeted". There is no connection between the way of opting in (double or single opt in) and the response whether the list is targeted or not (on "something").

      If I publish a newsletter on a certain topic, single opt in, and I don't offer any incentive to the potential subscribers, there are people who still subscribe and that list and its subscribers are targeted on that topic.

      If I publish a newsletter on another topic, double opt in, and I offer as incentive an ebook on a completely different topic than the newsletter's topic, then the list becomes untargeted, despite the double opt in procedure. There will always be subscribers who will not be interested to read the newsletter (that is on ANOTHER topic than the topic they were interested when subscribed to get that ebook).
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  • Profile picture of the author thomasukm
    Double opt-in for the moment.

    But have not been able to achieve confirmation rate like 95% or so, have been getting somewhere near 70%..
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  • Profile picture of the author Adam Carn
    Single opt-in would save a lot of headache but I use Getresponse and it doesn't allow single opt-in. But then again with single opt-in people would more likely use fake email addresses.

    Adam
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  • Profile picture of the author Loren Woirhaye
    Go into "manage campaign" for each one, then the
    "subscribers" tab, then uncheck

    Set Confirmed Opt-in For:
    this one -> Email subscriptions
    and this one -> Web subscriptions
    But you can't change this one -> Import subscriptions

    Then save.
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    • Profile picture of the author lianwei
      I used to do double but switch to single recently and results almost doubled. Why? because people like simplicity. If its going to get too complicated.. Most people will just get turned away.
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      • Profile picture of the author Neil Morgan
        With this issue there are several separate questions that are often addressed with one answer.

        For example, if I was running an autoresponder service with tens of thousands of users, I would probably insist on double opt-in or recommend it as the "best" way. After all, single opt-in across a big user base could give me a big headache to deal with.

        But that's not the same as saying it's the best way to build a profitable list.

        Maybe it is the best way. Maybe it isn't, but that's a separate question the answer to which should not be swayed in the best interest of the service provider.

        See what I mean?

        I use single opt-in.

        Cheers,

        Neil
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    • Profile picture of the author Adam Carn
      Originally Posted by Loren Woirhaye View Post

      Go into "manage campaign" for each one, then the
      "subscribers" tab, then uncheck

      Set Confirmed Opt-in For:
      this one -> Email subscriptions
      and this one -> Web subscriptions
      But you can't change this one -> Import subscriptions

      Then save.
      It worked thanks, when you first save it comes up with a warning, then you need to save it again. I guess it's the warning I didn't quite understand first.

      Thanks again,
      Adam
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  • Profile picture of the author Loren Woirhaye
    If you want only motivated subscribers double-opt is probably
    a good idea. Often though I offer no free software or other
    high-perceived value goodies with an opt-in - I just provide
    more information and follow-up about the value of the products
    I wish to sell. The prospect says "I want to learn more" and
    opts-in. I have no wish to make it any harder for him to
    get my marketing stuff.

    I subscribe, for example, to several copywriting newsletters.
    Does double-opt make sense there? I think it does. After
    all you want only capable writers reading this stuff. Most
    copywriting lists are intended for reading by very serious
    people so building a list of people who won't double-opt or
    maybe even don't know English is not productive.
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  • Profile picture of the author Neil Morgan
    If you want only motivated subscribers double-opt is probably
    a good idea.
    I'm sure there are many people who can't be bothered to load up their web based email account again just to confirm an email. Web-based email is so cumbersome - who can blame them?

    But they could easily be persuaded to buy if you're offering something they want. After all, they did request information about it.

    In other words, excluding them from your list because of non-confirmation certainly doesn't mean that they can't or won't become valuable customers.

    And that's if they even understand what confirmation is all about.

    My wife, for example, happily enters her name and email address on sites to get information sent to her. She couldn't explain why she should have to confirm that subscription action if her life depended on it.

    Cheers,

    Neil
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    • Profile picture of the author SeanIM
      The only reason to double-opt is if you're having a really bad
      time delivering into yahoo's inbox and need to fill out one of their
      long forms for whitelisting...they like to hear/see double-opt
      to white list your ip/domain....other than that single opt-in is best
      in most cases as long as you're not running into delivery issues
      and needing to 'officially' get whitelisted on various ISP feedback loops.

      that's my 2c
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  • Profile picture of the author Louis Raven
    Man I hate these threads lol. Both have there own benefits. for example:

    confirmed has Less spam complaints and is more responsive.

    Single for some niches they won't understand how or why the need to confirm resulting in single being the better option.

    After 2 years I'm using double opt-in but have not yet decided on the best approach.

    Louis
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    • Profile picture of the author myob
      Double optin. I don't want to waste my time on people who are not serious. If they want my offer, they will have to work a little to get it.
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  • Profile picture of the author Ngmedia805
    Banned
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    • Profile picture of the author Neil Morgan
      If they want my offer, they will have to work a little to get it.
      That's an interesting approach. Does it increase your sales when compared to not making them work a little to get it?

      Cheers,

      Neil
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      • Profile picture of the author keyaziz
        I use double.

        But I do know that I have signed up for things and couldnt be bothered to do the confirmation - mainly though because I use a personal yahoo account and for some reason anything going there takes ages.

        The thing is though..if I can't be bothered to opt-in by confirming through email, then it usually means I am not THAT interested in it in the first place. I have no problem opting in if its information I really want to know then and there.

        I would prefer to have a double optin if I was the subscriber. I use double optin for that reason and I just want to make sure the person opting in really wants to subscribe.
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      • Profile picture of the author myob
        Originally Posted by Neil Morgan View Post

        That's an interesting approach. Does it increase your sales when compared to not making them work a little to get it?

        Cheers,

        Neil
        The concept behind using double optin is if they can't even take the trouble to confirm their request, they are not likely to pay attention to anything else. My conversion rate averages about 11% - 14% confirmation, but with over 600,000 active and responsive subscribers now, I have no use for the other 6 million or so who would have only wasted my time and bandwidth.
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    • Profile picture of the author Anthony Smith
      single opt-in. bigger list = bigger money.
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  • That's the most ignorant statement I've ever heard Myob.

    You have no use for 6,000,000 subscribers?

    You don't think that maybe even 10% of them would have been buyers?

    Because in almost every niche and offer I've ever worked with, I can tell you more than 70% are buyers.

    All I read in your post was "I don't like free money".

    This thread is exercise in ignorance and lost profits. I'm almost embarrassed for some of you.
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    • Profile picture of the author trafficwave
      Originally Posted by Christopher R Everson View Post

      That's the most ignorant statement I've ever heard Myob.

      You have no use for 6,000,000 subscribers?

      You don't think that maybe even 10% of them would have been buyers?

      Because in almost every niche and offer I've ever worked with, I can tell you more than 70% are buyers.

      All I read in your post was "I don't like free money".

      This thread is exercise in ignorance and lost profits. I'm almost embarrassed for some of you.
      Dang!

      Feel better now?
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    • Profile picture of the author myob
      Originally Posted by Christopher R Everson View Post

      That's the most ignorant statement I've ever heard Myob.

      You have no use for 6,000,000 subscribers?

      You don't think that maybe even 10% of them would have been buyers?

      Because in almost every niche and offer I've ever worked with, I can tell you more than 70% are buyers.

      All I read in your post was "I don't like free money".

      This thread is exercise in ignorance and lost profits. I'm almost embarrassed for some of you.
      LOL! 10% of 6,000,000 subscribers is 600,000 - that is what I have now. Why should I email 6,000,000 every week to just get 600,000 actives when the same result is obtained by using double optin to begin with and a 11% - 14% confirmation rate? I have tested this for several years. The tire-kickers, free loaders and fake emails are eliminated right off the top.

      When you start earning more than $10,000 - $12,000 monthly, and double that in backend sales using your marketing model, I might be more inclined to pay attention to lost profits and my own ignorance. Sorry to hear you are so embarrassed, but it happens to work extremely well for me. Maybe I'm just too lazy.
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  • Profile picture of the author Jack Duncan
    Can I throw a monkey wrench in?

    Why can't you just go single opt-in from your provider but double opt-in from your company.

    Why one or the other.

    Here's a personal story...

    I had a large list with Company A. I moved over to Company B. If I want to prove to Company B that I indeed have a double-opt in list...what can I do? (If you think just telling them that...think again.)

    BUT...

    What if I setup my list as single opt-in from email sender's end...but make my first message of the autoresponder my "confirm your subscription" email...

    Here's what happens now...

    I now have a record (of my own) that on this day, at this time, from this IP, customer X confirmed their subscription to my list.

    I can print it and prove to any company in the future that my leads are double-opt in.

    AND...this is the biggie...

    IF the customer doesn't confirm that first message...I can simply have them segmented into a new autoresponder list that will send out a new confirmation message in a few days...with an unsubscribe link if they so choose to opt out.

    It's the best of both worlds.

    The protection of the double opt-in without the issues of the provider supplied confirmation message.

    simple...and it works!

    Cheers,
    Jack

    P.S. Did I mention that you can make a confirmation email that doesn't sound like it came from a stupid machine...and offer them something of value for opting in.

    Ever thought about the let down that a "auto-bot sent confirmation message" has on your long term relationship with the customer?

    Why not have your very first message start off on a very personal note!
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    • Profile picture of the author Jack Duncan
      Oh...one more thing.

      I see of lot of "non-double opt in lists are full of tire kicker" arguments...

      Hmm...that's puzzling because NO company today can get 100% email deliverability. (And most of the 99.9% claim is bogus too...)

      Which applies to the confirmation message as well...

      Which means that a certain % (5%+ ?) won't ever get their confirmation email in the first place...so they will never have a chance to "not be a tire kicker"...

      Then, you also have to consider what happens when the confirmation email does arrive...but the server of the email provider is down...so the link can't be used to confirm the double-opt in.

      This happened to me about three weeks ago.

      I subscribed to a list and received the confirmation email from Aweber.

      I clicked on the confirmation link two different times...but unfortunately Aweber was down for awhile and the "Server Cannot Be Found" message popped up.

      I was patient and waited until the next day to try again.

      Not sure if other customers would have done the same?

      Just a thought.

      - Jack
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    • Profile picture of the author Lance K
      That's a great idea, Jack.

      Also, that really opens up the possibilities for your thank you page after they opt in.
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  • Profile picture of the author Jack Duncan
    Oh...and one more reason why this works.

    You can actually track your open to confirm ratio.

    Since you can track it, you can improve it.

    Once you have it tested, their is no reason why you cannot come up with a subject, body, link, etc... that will result in the highest % of opt-ins.

    Again...stay in control. This is YOUR business.
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    • Profile picture of the author Paul Myers
      Christopher,
      You can't argue it, but watch people below me try to.
      Pish tosh.

      It depends on all sorts of things. The biggest is the presence of some motivation for people to put in fake email addresses, like a free download for signing up. If they see that, a large percentage (varying with the market) will put in bogus addresses in the belief that the download link will be on the follow-up page.

      Along with that is the fact that anywhere from 5-15% of the addresses that are entered into a web form are wrong. Typos, deliberately bad emails, forgeries, etc. Some of those will be deliverable, which means you're spamming people.

      Get enough complaints to be listed somewhere, and having a 100% confirmed opt-in process makes it MUCH easier to get the listing removed. Having a single opt-in process makes it very, very difficult.

      On the flip side. there are markets and set-ups for which single opt-in is just fine. It all comes down to whether your system generates complaints or not.

      As far as the idea that people who don't confirm are somehow less likely to buy... You're right there. That's a myth.


      Paul
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    • Profile picture of the author myob
      Originally Posted by Jack Duncan View Post

      Oh...and one more reason why this works.

      You can actually track your open to confirm ratio.

      Since you can track it, you can improve it.

      Once you have it tested, their is no reason why you cannot come up with a subject, body, link, etc... that will result in the highest % of opt-ins.

      Again...stay in control. This is YOUR business.
      That IS an excellent idea, Jack. But I think this thread is more directed towards first time subscribers to a list. I have my own autoresponder software, so I can choose single or double optin. I choose double optin for lots of very good reasons other than reducing invalid emails, tirekickers, and free loaders. This also protects you from any spam complaints. In my experience, the chance of someone missing their confirmation email is insignificant compared to the much greater advantage of a confirmed subscriber.

      The advantage of a single optin feature is quite apparent when moving an existing list to another provider as you mentioned. In my opinion, however, a first time subscriber should always be double optin. One exception might be for offline lead generation (which I do extensively as well) and just add the email as a single optin after verbal permission.
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  • I have a list of 2,000 single optin subscribers earning me upwards of $8,000 monthly with poor effort.

    I have another list of roughly 44,000 in the IM niche that is earning me about $40,000 monthly with just affiliate promotions. Simple, affiliate promotions.

    For you to tell me that you have 600,000 subscribers and are making 12,000 ish monthly on the front end alone, tells me that you are either 1) Lying, or 2) have an odd market, either an odd product, or maybe thats just your net profit after marketing expenses. I don't know.

    But for you to tell me, that with the click of ONE FREAKIN BUTTON, and 5,400,000 EXTRA "FREE" opt-ins, you couldn't make enough profit to deal with the "bandwidth and time" issues?

    Please.

    Even with an extreme, personalized rig, it takes no real bandwidth and almost no damn time to send to more.

    Sounds like you either need to get an employee, or a new setup.

    There is something I don't understand here.
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    Money isn't real, George. It doesn't matter. It only seems like it does.

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