Name me one company (just one!) that you have spent tens of thousands of dollars with over the course of many years where, despite all your efforts, they would not reply to you. - It is sickening!
Add to this some of the irresponsible things their doing with search recently that are costing some companies dearly (and I'm talking about the innocent ones).
Add to this the lack of disclosure regarding Adwords that people have been complaining about for years... (insert several other issues here) and you've got a company that is moving in a negative direction, not a positive one. They are out of touch and nobody trusts them anymore.
I encourage others to speak out and tell their stories. I'm not talking about those in here that have tried to cheat Google every which way until they get caught. I'm talking about the legitimate entrepreneurs in here that have had serious issues with Google whether it be IM related or other.
It is my opinion that they will fail if they continue down this path. What do you think? Can Google fail or have they simply gotten too big to control?
PS. If I suddenly disappear, I guess you'll know why.