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ARG! Constant Contact says my client's list is "Up for Review". Has this happened to you??

by MilesT
5 replies
I have a client who logged into their Constant contact account and was greeted with this message:

Due to recent activity, your account has been scheduled for review. We conduct account reviews to address list import, content or reader feedback issues by ensuring your familiarity with the terms of service on your account. This helps us to ensure optimal delivery rates for all of our customers by maintaining our strong anti-spam policy. During the account review we will work together to better understand these issues and identify solutions to resolve them. You can reach an account review specialist directly by calling (866) 433-8499 or (339) 222-5900, 7 a.m. - 11 p.m. Eastern Time, Mo-Th and 7 a.m. - 9 p.m. Eastern Time, Fr.

Sooo, what does actually mean? Anyone ever face this before?? I know there are like a billion variations on what this could mean but I'm looking for likely scenarios, and what, if any, penalty could be waiting

Worst case scenario would be either a ban or a temp suspension (if they even do that) because this is a busy list!

Your insight is appreciated!

Miles
#arg #client #constant #contact #happened #list #up for review
  • Profile picture of the author Rich Struck
    It might be nothing but if possible I would export the lists in question, just in case.
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  • Profile picture of the author MilesT
    Yep, did that right off. Don't want to get locked out completely.
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  • Profile picture of the author KirkMcD
    It happened to us. They were getting too many bounced messages.
    We sent a test message using another account to get who was bouncing and then we deleted them from our list. I don't know why they just couldn't do it, but alas.
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    • Profile picture of the author GetemGotem
      Hey man,
      The company I work for has recently been having some problems with CC, wondering if you could help me sort them out.
      Our account was flagged for review for having "bad emails" on list.
      Originally they said we just had to send an opt in message to sort it out...however, now they told me that 11000 contacts are in "do not mail" list and have not been asked to opt back in. This is like 1/3 of our database and is hugely problematic. The only remedy they suggested was using another mailing service to send these contacts an opt in back to Constant contact (which is perverse).
      What do you recommend? Do you know of any comparable services? Do you know of any email filtration services?
      Thanks so much!
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  • Profile picture of the author WholesalerJoe
    Could be a slew of reasons. How often are you mailing? I have been in several tassles with CC and aweber to only leave both and found a home with MyNewsletterbuilder Good People and reliable service so far!
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