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Need A Helpdesk

by Jamie Drew
7 replies
Hi Warriors!

Just need a suggestion or two from you guys.

Is there any kind of help desk site I can use rather than sending my subscribers to my own email address or the one at my site? (I'd prefer not to use the one at "info@mydomain.com")

Is there a site I can register for and use their help desk platform?

Thanks again!

Jamie
#helpdesk
  • Profile picture of the author gottahave
    Do what we did. Install a script on a site and off you go. There are several free scripts available as well as paid ones. If you have web hosting with CPanel, there are scripts in Fantastico.

    We registered a separate domain name just for our Help Desk and it works very well for us.

    Neil
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  • Profile picture of the author AffiliateCookie
    May be a bit too much work..but i'm using this:

    FaultPress | WooThemes
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    • Profile picture of the author Jamie Drew
      Originally Posted by gottahave View Post

      Do what we did. Install a script on a site and off you go. There are several free scripts available as well as paid ones. If you have web hosting with CPanel, there are scripts in Fantastico.

      We registered a separate domain name just for our Help Desk and it works very well for us.

      Neil
      Thanks Neil, I'll have a look in to that.

      Originally Posted by AffiliateCookie View Post

      May be a bit too much work..but i'm using this:

      FaultPress | WooThemes
      Hey, thank you for the suggestion Cookie. I'll check it out.
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  • Profile picture of the author Michael D Forbes
    OSTicket is one of the easier/better ones in my opinion.
    Signature

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    • Profile picture of the author j.sherwood
      We use hesk.com

      It looks like you have to pay on the site but it's actually free if you leave the "powered by hesk" link.

      Just go to the "Download" tab rather then the " Buy Now" tab.

      ....or Buy a copy as it's well priced.

      We like it over osTicket due to the knowledgebase functionality.

      -j
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  • Profile picture of the author Jeff Usher
    Hesk wins hands down for a great free solution to your problem. Been using it for years and had no problems at all. Check out my free site showing you how to install it over at: Create Your Helpdesk - Video Series ( shamless plug I know ).

    Jef
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    • Profile picture of the author BlogPiG.com
      Guess it kind of depends how much support you have to offer and what it's for. Hesk sounds like a good solution. As we make and sell software and have staff we had to go with a bigger solution - used to be Tender Support but now we use UserVoice which we find simpler, plus it let's users vote on new ideas to help guide our development plans.

      Like I say, I guess it depends on what your business is!
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