Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!
* UPDATE * I now have the money from the returned product. Details below
Recap: Here's What Happened
1. Customer buys my clickbank product
2. ClickBank security department 'disapproves' of the transaction by my customer, and WITH NO NOTICE TO ME refunds the customer's money.
3. I check ClickBank report and note a refund that should not have been there AS THERE WAS NO EMAIL FROM CLICKBANK TELLING ME ABOUT THE REFUND as there has always been
4. I note my spreadsheet that product was refunded to that customer and forget all about it
5. A week later customer asks me to provide, gratis, a list of items related to the product.
6. I check my spreadsheet, note the product was refunded, get upset, calm down, send one line response - "You can get those items by following the instructions of page xx of the manual you returned."
7. Start this thread
8. Customer replies it wasn't him, it was ClickBank who did the refund.
9. Start support ticket with ClickBank and result is they decided purchase was fraudulent and did a refund - end of story as far as they are concerned.
10. I forward ClickBank decision email to customer with a request for the money.
11. Customer pays within hours and then sends email asking for the list of info AGAIN!
12. I remain calm, send the list. :rolleyes:
What should have happened, IMHO
1. Customer buys product.
2. ClickBank flags purchase as fraudulent, issues refund to customer and notifies me by email.
3. Customer notices refund, realizes I am being denied payment for a digital product he now owns, and contacts me for details on how to directly send me payment for my digital product.
4. Customer turns to page xx of manual and generates his own list of items related to the product.
Thanks for listening. I have learned a lot through this situation. I learned I don't want to continue to do business with ClickBank. I learned to track refund notifications, check against reports, and when things don't match up, contact the customer to see what's up. If flagging for fraudulent sales happens again, I will not hesitate to just immediately ask the customer for the payment directly.
May this never happen to you... and as soon as the bogus CDR is met, I am "SO OUTTA THERE!"