The Good Feeling of Catching an 'Instant Refunder' Before They Download :)

38 replies
It was just lucky that I caught this guy as I just logged into my account and noticed a couple of sales. When I clicked on one of them I saw that he had requested and received a refund for the items (I think 2co must automatically refund if requested).

So I went into my DLGuard dashboard and put a ban on the email address of this customer. I assumed he had probably already downloaded the items but I put a ban on him anyway.

This morning I checked my emails and I have an email from the customer saying that he purchased my products but can't download them because it says his download is blocked

That is a nice feeling to know that I did the ban before he got around to downloading the product he bought and instantly refunded!

#catching #download #feeling #good #instant #refunder
  • Profile picture of the author Tina Golden
    Ha, ha! Good on you, Sheryl. I can't believe someone would have the nerve to even ask after refunding but they do all kinds of stupid things. Some people's kids, right?
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  • Profile picture of the author Headfirst
    If I bought a product and couldn't download it I would ask for a refund too.
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    • Profile picture of the author JR Consulting
      Originally Posted by Headfirst View Post

      If I bought a product and couldn't download it I would ask for a refund too.
      She blocked him from downloading it AFTER he got the refund.
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    • Profile picture of the author Sheryl Polomka
      Originally Posted by Headfirst View Post

      If I bought a product and couldn't download it I would ask for a refund too.
      He refunded as soon as he bought it - that is why I blocked his download, because he had already refunded.
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      • Profile picture of the author mikereisinger
        Good for you. Email him back and explain how there are no free lunches on your site.

        Nothing to stop him from using another email and trying that again though :confused:
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        • Profile picture of the author David Hooper
          Originally Posted by mikereisinger View Post

          Good for you. Email him back and explain how there are no free lunches on your site.
          Waste of time. Instead, focus on finding customers who will pay you.
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          • Profile picture of the author Mark-Dickenson
            The thing is, the Joke is on the serial refunders

            They are basically telling themselves that they can't afford x amt of dollars(usually $7-$17) with WSO's...and there is no way they are going to become wealthy with that mindset of lack

            I had a guy who wanted 2 of my products for $9...and he pm'd me 6 times during my launch...then I finally told him no

            Then he tried contacting people in my threads wanting my product for free

            THEN, he somehow got a link to my cross sell, purchased it for $7...then had the nerve to turn around and ask for a refund!

            I basically told him to scram

            Like I said, joke is on them

            People like this don't make it in IM

            -Mark
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    • Profile picture of the author Peter Clark
      Originally Posted by Headfirst View Post

      If I bought a product and couldn't download it I would ask for a refund too.
      :rolleyes:

      Re-read the original post. Apparently the timeline of events eludes you.
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  • I have a list of communists who want everything for free then I just ban then and they never get anything. The sad thing is the list grows faster every year.
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    soon people... Relax...
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  • Profile picture of the author Kecia
    Nice catch. It's sad that people do that without even taking a look at the product and deciding if it actually warrants a refund. Did you respond to his email?
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    • Profile picture of the author Sheryl Polomka
      Originally Posted by Kecia08 View Post

      Nice catch. It's sad that people do that without even taking a look at the product and deciding if it actually warrants a refund. Did you respond to his email?
      Yes I just responded with:

      This is because you requested and received a refund for this item.

      haven't heard anything back from him as yet
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      • Profile picture of the author CDarklock
        Originally Posted by Sheryl Polomka View Post

        Yes I just responded with:

        This is because you requested and received a refund for this item.
        I recently heard this story:

        Customer buys, then refunds, then tries to download but can't - thanks to savvy PayPal IPN handling.

        Customer buys again, downloads, then refunds again.

        Vendor sends documentation of events to PayPal and has both refunds reversed within 24 hours, thus getting paid twice for the product.

        I have no idea whether this story is true, and the lack of names makes it suspect. But wouldn't it be awesome if it was?
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        "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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        • Profile picture of the author KenJ
          Originally Posted by CDarklock View Post

          I recently heard this story:

          Customer buys, then refunds, then tries to download but can't - thanks to savvy PayPal IPN handling.

          Customer buys again, downloads, then refunds again.

          Vendor sends documentation of events to PayPal and has both refunds reversed within 24 hours, thus getting paid twice for the product.

          I have no idea whether this story is true, and the lack of names makes it suspect. But wouldn't it be awesome if it was?
          I really hope this is a true story. It has a wonderful sense of justice overcoming injustice.

          I'm going to tell the story anyhow - terrific

          Kenj
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      • Profile picture of the author Meharis
        Originally Posted by Sheryl Polomka View Post

        Yes I just responded with:

        This is because you requested and received a refund for this item.

        haven't heard anything back from him as yet
        "This is because you requested and received a refund for this item".

        I've to admit if was me, my answer would have been:
        My brain is faster than yours; sorry.
        Meharis
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  • Profile picture of the author E. Brian Rose
    Darn it, I'll just have to find another way to steal your product!
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    Founder of JVZoo. All around good guy :)

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  • Profile picture of the author Scott Skinner
    Once again, DLGUARD Rocks! I luv it when the good guys-gals win! Rock On Sheryl!
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  • Profile picture of the author ankur sharma
    ha ha this is going to be nice feeling
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  • Profile picture of the author seasoned
    Originally Posted by Sheryl Polomka View Post

    It was just lucky that I caught this guy as I just logged into my account and noticed a couple of sales. When I clicked on one of them I saw that he had requested and received a refund for the items (I think 2co must automatically refund if requested).

    So I went into my DLGuard dashboard and put a ban on the email address of this customer. I assumed he had probably already downloaded the items but I put a ban on him anyway.
    ONE of them? What about the OTHER? You know, not ALL refunders are THEIVES!

    HECK, I went into a restaurant, and mentioned to a coworker that my desert was not as nice as it usually is. He made a fuss about the product I ate, and I paid for. The server told the manager, and he INSISTED that the price be taken off the bill. What could I do?

    Well, later, I failed to complete a meal because of the actions of this guy. It is just how I am. That guy, the one that caused me to go hungry, made a stink. I INSISTED on paying. I wanted to get out of there. Want to hear the ultimate of ironies? That jerk got a free piece of pie, and we sat there while he ate it. All COURTESEY of the management. I am STILL wondering how a piece of pie for HIM should make ME feel better!

    I guess I would get blamed for that! I was not even the one that complained. In both cases, I wanted to pay.

    Anyway, maybe the guy slipped up, and refunded, and maybe even the OTHER order was paid for. Did you ever check?

    Steve
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    • Profile picture of the author CDarklock
      Originally Posted by seasoned View Post

      ONE of them? What about the OTHER? You know, not ALL refunders are THEIVES!
      Nobody said that, Steve. Just that this one was. You can tell, because he got his money back before downloading, then complained when he couldn't download.

      And the other one was just a sale, not a refund, so it has nothing to do with the story and isn't even remotely of interest in this thread.
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      "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author Sheryl Polomka
      Originally Posted by seasoned View Post

      ONE of them? What about the OTHER? You know, not ALL refunders are THEIVES!

      HECK, I went into a restaurant, and mentioned to a coworker that my desert was not as nice as it usually is. He made a fuss about the product I ate, and I paid for. The server told the manager, and he INSISTED that the price be taken off the bill. What could I do?

      Well, later, I failed to complete a meal because of the actions of this guy. It is just how I am. That guy, the one that caused me to go hungry, made a stink. I INSISTED on paying. I wanted to get out of there. Want to hear the ultimate of ironies? That jerk got a free piece of pie, and we sat there while he ate it. All COURTESEY of the management. I am STILL wondering how a piece of pie for HIM should make ME feel better!

      I guess I would get blamed for that! I was not even the one that complained. In both cases, I wanted to pay.

      Anyway, maybe the guy slipped up, and refunded, and maybe even the OTHER order was paid for. Did you ever check?

      Steve
      Yes I clicked on the other order that had just come in and it was from a different customer, for a different product and it wasn't refunded.

      The fact that this guy got a refund and THEN tried to download the product allows me to think that he IS dishonest. Surely you wouldn't pay, ask for a refund, and then download the product. I wouldn't have a problem if he had downloaded the product and decided it wasn't good enough and asked for a refund, but to request a refund before even downloading it and then trying to download it - that's just dishonest - that is a THIEF!
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    • Profile picture of the author Scott Skinner
      Steve,

      Valid point. Legitimate refund requests should be honored and all reputable business people will certainly honor them.

      However, anyone familiar with DL Guard and the PayPal refund process knows that the refund request does not come immediately after purchase and before the purchaser has even had the chance to download the product,

      AFTER ..... having gone thru the PayPal purchasing process. Not to mention the purchaser has not responded.

      Based on the info provided.... Busted!
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    • Profile picture of the author Snow_Predator
      Originally Posted by seasoned View Post

      You know, not ALL refunders are THEIVES!
      You're right. They're all terrorists.
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  • Profile picture of the author Lea Karana
    Originally Posted by Sheryl Polomka View Post

    It was just lucky that I caught this guy as I just logged into my account and noticed a couple of sales. When I clicked on one of them I saw that he had requested and received a refund for the items (I think 2co must automatically refund if requested).

    So I went into my DLGuard dashboard and put a ban on the email address of this customer. I assumed he had probably already downloaded the items but I put a ban on him anyway.

    This morning I checked my emails and I have an email from the customer saying that he purchased my products but can't download them because it says his download is blocked

    That is a nice feeling to know that I did the ban before he got around to downloading the product he bought and instantly refunded!


    THATS GREAT!!
    Give them what they deserve!


    Lea
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  • Profile picture of the author kimberly Aita
    I hate asking for refunds but I will and I do if I really feel the product isn't working out for me. More often than not, it just sits on my hard drive taking up space collecting mold.

    What really surprises me though is how stupid is someone who "may" be a serial refunder that doesn't at least download first and then ask for the refund. Talk about stupid!!

    I am not saying it's right but really the guy must be an idiot and I am really happy for you that you caught it first. It's bs if someone pays and never even looks before refunding.
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    • Profile picture of the author Black Hat Cat
      Banned
      Originally Posted by kimberly Aita View Post


      What really surprises me though is how stupid is someone who "may" be a serial refunder that doesn't at least download first and then ask for the refund. Talk about stupid!!
      Helps explain why some people just can't make any of these products work for them though.....they're just too freakin' stupid, which I suspect is the case at least half the time. Heck, the OP posted the issue clearly, yet there was still someone in this thread who got it completely bass ackwards.
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  • Profile picture of the author mikemcmillan
    Ooooh, the ultimate case of...

    Gotcha!!!

    Nicely done!
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  • Profile picture of the author celente
    Sheryl,

    I dont think it was a coincidence it was karma give you the upper hand. GO KARMA!

    I have come to accept the fact taht no matter who your are, or what you sell, there are always goin to be these idiots. Infact I think there are 2% of them on my list, that is what drives me crazy.
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    • Profile picture of the author Scott Ames
      Great catch!

      There is a mini industry with the Fiverr type sites now. Some claim to get any WSO for $5.00.. I counted three of those today. I wouldn't doubt that some of them buy then refund to fill their orders.

      As with all problems if it gets large enough a solution (weapon) will appear. They they will figure out a way around that and around we go again.
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  • Profile picture of the author HeySal
    LOL Sheryl - best story I've heard in days. Sometimes things just go so right.
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    Sal
    When the Roads and Paths end, learn to guide yourself through the wilderness
    Beyond the Path

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  • Profile picture of the author Sheryl Polomka
    Yes it was certainly a nice feeling to have something go so right it's not that often you get to catch them like that
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  • Profile picture of the author anthony2
    Originally Posted by Sheryl Polomka View Post

    It was just lucky that I caught this guy as I just logged into my account and noticed a couple of sales. When I clicked on one of them I saw that he had requested and received a refund for the items (I think 2co must automatically refund if requested).

    So I went into my DLGuard dashboard and put a ban on the email address of this customer. I assumed he had probably already downloaded the items but I put a ban on him anyway.

    This morning I checked my emails and I have an email from the customer saying that he purchased my products but can't download them because it says his download is blocked

    That is a nice feeling to know that I did the ban before he got around to downloading the product he bought and instantly refunded!


    great job..

    if i get a serial refunder which i haven't.
    i'm using 1 shopping cart which blocks that
    person from buying your products again.

    1shoppingcart blocks ip addresses, emails
    credit card numbers also.

    but anyway great job and i will have to take
    alook at the DL Guard
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  • Profile picture of the author Leslie B
    Originally Posted by Sheryl Polomka View Post

    That is a nice feeling to know that I did the ban before he got around to downloading the product he bought and instantly refunded!

    Happened to me too, once. At least they got what they paid for: nothing

    Leslie
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    Taking it one day at a time!
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    • Profile picture of the author Sandor Verebi
      Hi Sheryl,

      It's an aptly chosen solution you made.

      That guy was totally dishonest and deserved your move. I know, to catsh this kind of 'customers' is a continuos assignment for us. The problem, is that this cannot be filtered out in advance.

      The opportunity exists that he will go back to you with another data and IP. So you need to be in readyness. I wish I am wrong.

      Take care,

      Sandor
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  • Profile picture of the author mycheapssl
    Banned
    [DELETED]
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    • Profile picture of the author Richard Van
      Sheryl,

      Please tell me you took the ultimate pleasure of sending the offending imbecile am email back explaining exactly why he can't have his download and why people like that are no better than what my dogs do when they go for a walk.

      Originally Posted by mycheapssl View Post

      Because not every time you will be watching this kind of scam all day and night. It's better to have it automated, so you can take a sleep with peace of mind. what do you say?
      To be frank I'd still be able to sleep anyway, you won't stop every scammer.
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  • Profile picture of the author volit
    This is the way consumers work now. I sold some stuff on eBay. They got the product and then asked for a refund through paypal. Of course they approved it. So I got negative feedback plus a refund and the customer got to keep a perfectly brand new functioning product. The average consumer is fine but there are bad apples now adays getting free product.
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  • Profile picture of the author Justin Newcastle
    Great Story Sheryl
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