Since May 1st, I have hired 12 people to do various tasks and jobs for me. Out of the 12 people, only ONE of them actually did their job.
Were they all from the Philipines or some other country? No. 5 of them were warriors, the rest were from sites like oDesk (which yes, does have people from the Philipines, but the people I ended up hiring were mostly from India).
I’m finding it increasingly frustrating to hire people to help me when I keep getting disappointed.
I’ve been reading a lot of articles on this topic, and have been glued to the TMN sessions focused on outsourcing. And while I have gotten a lot of great information, all the tips I’ve gotten have been mostly focused on how to find the right people and they don’t seem to offer much insight into how to ensure they do their damn job.
Now I don’t normally pay anybody in advance for anything (though admittedly one of the warriors I hired in May I paid in advance…and now we’re in the middle of a Paypal Claim because he didn’t do his job).
I absolutely HATE micro-managing people. I strongly believe in the concept of giving somebody a task and trusting them to do it. But it seems like everybody I have hired except for the 1 person that did his job were perfectly content to get hired but not get paid since they seem to just become unresponsive after they get the job.
And I didn't just hire people based on their application. I would actually exchange several messages with each of them asking them questions, and several I even talked to on the phone. All of them seemed really excited and eager and I thought they were the right people for the job I was hiring them for.
So does anybody have any tips on how to ensure people are actually doing their job?
Before you start shooting out replies, please make sure you understand my problem – I am hiring people and give them tasks. They respond back saying “I’m on it”, or “I’ll have it done in a few hours” (or very similar).
I leave them alone for a few days, and send them a message asking for an update. A lot of the times I don’t get responses, some will respond with excuses as to why they didn’t do the job, and I even had one guy tell me the other day that one of his other clients had a higher priority task that he was focused on (I fired him when I got that message).
Was the work too difficult for them?
No. 90% of the work I am outsourcing could be done by anybody. I would do it, but I don’t have the time to.
I would hire somebody locally to work out of our office, but that is way more expensive and I would rather pay on a per-project basis which you can't do if you hire somebody FT to work in your company. The staff I do have in our office do their jobs, but they aren't very efficient which is why I've been looking at outsourcing a lot of things.
Of the work I have outsourced, most of it is very simple and takes only a few hours to finish (i.e. creating content, posting it somewhere, link building, debugging PHP code, etc).
So can somebody give me some insights here? I am so flustered with this process that I’m at the point where I’m going to close my accounts at oDesk and other sites just so I don’t even try it anymore.
The ONE worker I have found that did his job right, didn’t need any hand-holding. He estimated it would take 3 hours to finish a task I gave him. He was done it in 2 and only billed me for 2 despite my offer to pay him for 3 hours. He also kept a fairly detailed timesheet for what he did. Overall, I’m extremely happy with this guy and have already sent him enough work to keep him busy for the next 3 weeks at least since he is actually reliable.
But 1 out 12 seems like a horrible rate for successful workers.
Does anybody have any tips on how to get their VA's and freelancers to actually do the damn work they were hired for? Threatening to not pay people doesn't seem to work on them.