How Do I Separate Customers That Have Paid From Those That Have Not?

by Wasim
10 replies
Hi everyone hope you are all doing well. I hope I'm posting in the right place too !!!

I'm doing a step by step course in my niche and the first five video lessons are free. I'm using Aweber to send these 5 scheduled emails with links that lead to web pages with the video lessons. After the first five free lessons customers then have the option of purchasing the rest of the course. I'm not sure how to create this structure or how to do this in Aweber.

Should the payment option be on the 5th Video Lesson on the web page to let them know that they can access the rest of the course?

OR

Should they receive a 6th email telling them about the purchase? The reason why I'm asking this is because if people go ahead and purchase, then how do I know which ones have infact purchased in order for me to continue sending them the rest of the 'paid for' videos?

In other words is there a way to use Aweber to separate people that have paid for the rest of the course to remain on the subscriber list by separating them so only they receive the paid section and moving the 'non paid for' potential customers to another list so they be reminded about the rest of the course? I appreciate any help and feedback or suggestions ... cheers !!
#customers #paid #separate
  • Profile picture of the author Mark Wilson
    Set up a second list for people who pay to continue. Once they pay, add them to this list.

    In Aweber, go to My Lists > Automation and set up a new Action to move paid customers off your Free list automatically when they are added to the Paid list.

    Mark.
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    • Profile picture of the author Wasim
      Originally Posted by Mark Wilson View Post

      Set up a second list for people who pay to continue. Once they pay, add them to this list.

      In Aweber, go to My Lists > Automation and set up a new Action to move paid customers off your Free list automatically when they are added to the Paid list.

      Mark.

      Just a quick question again Mark.

      Using this method, after they pay, i'm assuming they'de be filling in another optin form after the payment? Because that would be the only way i would know isn't it? ,or is there another simpler way?
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      • Profile picture of the author John Romaine
        Originally Posted by Wasim View Post

        Just a quick question again Mark.

        Using this method, after they pay, i'm assuming they'de be filling in another optin form after the payment? Because that would be the only way i would know isn't it? ,or is there another simpler way?
        Dude, check out THIS THREAD.

        I *think* it answers the question you're asking
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        • Profile picture of the author Wasim
          Originally Posted by ramone_johnny View Post

          Dude, check out THIS THREAD.

          I *think* it answers the question you're asking
          Yep that answers the question too, this thread and the one you recommended seem the same but both have helped.

          I think it is definately a good idea to ask for their email even after they've made a purchase but I also think it is a good idea to be completely transparent and upfront about it and actually make it clear to customers that will be asked to provide their details to recieve the products/download.

          I've decided to set up a payment page that will send customers to an opt-in page after they've made the purchase. It's much more straight forward and it just seperates the ... "tyre kickers" (i might just name my list that from now on ).
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          • Profile picture of the author Wasim
            Hi, i just thought i'd just quickly pop back over to this thread and thank everyone for their help. I finally finished creating my project and also got it approved by Clickbank a few days ago. I did exactly what "ramone_johnny" said and then tested the whole process with my own email address and it all worked fine.

            I'm a bit confused about something and it only just occurred to me now.
            I may just be confusing things but any help will be appreciated.

            When an affiliate promotes my site through Clickbank, the customer gets taken to the sign up page to receive the first 5 lessons free via email. The 5th lesson then has a payment button on it. Once customer pays and fills out another optin form and confirms, they get access to the rest of the videos but still in the form of emails containing links that take them to the rest of the videos, not a download link.

            Is the affiliate id still tracked even though the customer does not go straight to the payment page?

            Because if the Clickbank hoplink takes them to the first 5 free videos that they get from my autoresponders then when they get to the payment page wouldn't the customer have skipped the affiliate hoplink that tracks the sale of the affiliate that originally promoted the site?
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  • Profile picture of the author John Romaine
    Hey Wasim,
    Good stuff dude, I like your approach.

    I always set 2 lists for the same website/product within Aweber.

    One for those who "test" it out or try it. And one for actual "customers"

    EG

    john_cust (actual buyers)
    john_test (tyre kickers)

    NOTE - Be sure to SET A RULE to move people between lists based on action taken. I believe this is under a setting somewhere within Aweber itself.

    This means that if someone on the john_test list actually buys, they are immediately removed from this list and imported over into john_cust.

    They then receive the correct email broadcasts/messages.

    Make sense?

    EDIT - Sorry, as Mark suggested above!
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  • Profile picture of the author Wasim
    Hi Mark and Ramone,

    Excellent, cheers for that. that's absolutely fantastic I really appreciate your feed back guys.

    Well i'm getting back to some more hard work.

    Thanks again !!!
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  • You certainly want to differentiate your prospects from your customers because you certainly want to apply different marketing strategies on each.
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  • Profile picture of the author Gregg
    I would put a buy button on every email, from the first freebie to the fifth freebie just in case they want to buy after seeing the first freebie (hey, you never know…. some people are impatient and want to get all the information now).

    I was going to add more here but Mark and Ramone covered what I would do. I would second that advice.
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    • Profile picture of the author Wasim
      Originally Posted by Gregg View Post

      I would put a buy button on every email, from the first freebie to the fifth freebie just in case they want to buy after seeing the first freebie (hey, you never know.... some people are impatient and want to get all the information now).

      I was going to add more here but Mark and Ramone covered what I would do. I would second that advice.
      I didn't think of doing that but I wander though if that might give a feeling of putting them under pressure to buy? I'll definately consider it though, cheers.
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