Outsourcing to the Philippines

80 replies
Hello Warriors,

I am about to finish my free ebook regarding why the Philippines is a great place to hire a virtual assistant.

However, I would really like to hear first some inputs from the warrior community. What do you think are the reasons based on your experiences?

Please share some of your thoughts about this.

If you beg to differ, then your ideas and experiences are truly welcome. I am aware that there are Internet Marketers who didn’t have the luck in hiring virtual assistants from the Philippines.

What are the problems that you have encountered then? Feel free to state them.

I am doing this because I want to help you guys in my own little ways and at the same time I want to help my fellow Filipinos and my country as a whole.

I look forward to hearing from you Warriors.

Thanks,
Louie
#agree #disagree #outsourcing #philippines
  • Profile picture of the author Eduard Ruppel
    Outsourcing to the Philippines. Absolutely YES YES.

    My VA is from Philippines and he is doing a really great Job!!!!

    Philippines are honest people, and really great to work with them.
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    • Profile picture of the author RevSEO
      Absolutely! I love working with my team in the Philippines. They do thorough work and are honest and hard working people. As long as you cover everything in detail and set out expectations from the start they'll be amazing

      Keep in mind that of course this can differ greatly from person to person but as long as you interview properly you shouldn't have any problems at all.
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    • Profile picture of the author x3xsolxdierx3x
      Originally Posted by Eduard Ruppel View Post

      Outsourcing to the Philippines. Absolutely YES YES.

      My VA is from Philippines and he is doing a really great Job!!!!

      Philippines are honest people, and really great to work with them.
      I don't mean to offend anyone....but, when making business decisions, I'd highly encourage people to research thoroughly. Just to say that ALL those from the Philippines are always honest, isn't entirely accurate....just like saying that ALL Americans/Canadians/etc are ALL honest isn't accurate. I know I'm knit-picking here, but, I do know some who have had great difficulty with outsourcing to the Philippines. It CAN be a great and very worthwhile decision, however, it would be very unwise for one to just assume that everyone they work with will always be honest.
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      • Profile picture of the author ZilvinasJuraska
        Originally Posted by x3xsolxdierx3x View Post

        I don't mean to offend anyone....but, when making business decisions, I'd highly encourage people to research thoroughly. Just to say that ALL those from the Philippines are always honest, isn't entirely accurate....just like saying that ALL Americans/Canadians/etc are ALL honest isn't accurate. I know I'm knit-picking here, but, I do know some who have had great difficulty with outsourcing to the Philippines. It CAN be a great and very worthwhile decision, however, it would be very unwise for one to just assume that everyone they work with will always be honest.
        Yeah, that's totally true.

        I had some trouble while outsourcing but overall - this is much better than hiring somebody offline and paying 10 times more for the same job
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        • Profile picture of the author mhaicenabre
          I'm a Filipino contractor/provider and all my clients are 100% satisfied!
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  • Profile picture of the author mrdanilodiaz
    I'm from Philippines too.
    This is a great way to learn what they think about us.
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    • Profile picture of the author Gaz Cooper
      Only had good experiences and have nothing but positive to add to the conversation. Just be careful and test them out first.

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  • Profile picture of the author renukoot
    I too consent with YES with Philippines.

    Hard working, Honest to work with. I had worked with 3 of them & I rate them +9
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  • Profile picture of the author Clyde
    Ph, yes. India, not so much. There are good workers from india but you'll have to sift thru a few bad ones first.
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    • Profile picture of the author Deepikarajpal
      Originally Posted by uniches View Post

      Ph, yes. India, not so much. There are good workers from india but you'll have to sift thru a few bad ones first.

      this is not true as india is country where you find best talent of world also they are hardworking. i know there are some exception to this but maximum are good you only need to have ability to choose right one for your job.remaining india is no1 throughout world for outsourcing work
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  • Profile picture of the author anthony2
    Originally Posted by magiclouie View Post

    Hello Warriors,

    I am about to finish my free ebook regarding why the Philippines is a great place to hire a virtual assistant.

    However, I would really like to hear first some inputs from the warrior community. What do you think are the reasons based on your experiences?

    Please share some of your thoughts about this.

    If you beg to differ, then your ideas and experiences are truly welcome. I am aware that there are Internet Marketers who didn't have the luck in hiring virtual assistants from the Philippines.

    What are the problems that you have encountered then? Feel free to state them.

    I am doing this because I want to help you guys in my own little ways and at the same time I am helping my fellow Filipinos and my country as a whole.

    I look forward to hearing from you Warriors.

    Thanks,
    Louie
    Outsourcing to the phillppines is great.

    Its way better than outsourcing your work to India.
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    • Profile picture of the author vvsingh
      Originally Posted by anthony2 View Post

      Outsourcing to the phillppines is great.

      Its way better than outsourcing your work to India.
      Can you please back your statements with some facts? India is world's most preferred destination for outsourcing due to its large talent pool that is why all major MNCs outsource their work to India.
      By the way, outsourcing to Phillipines or any other country solely depends on the firm or person to which you are outsourcing. A single comment about the whole nation is not justified.
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      • Profile picture of the author Not New
        Originally Posted by vvsingh View Post

        Can you please back your statements with some facts? India is world's most preferred destination for outsourcing due to its large talent pool that is why all major MNCs outsource their work to India.
        By the way, outsourcing to Phillipines or any other country solely depends on the firm or person to which you are outsourcing. A single comment about the whole nation is not justified.
        India indeed is MNC delight however when it comes to I Marketers and small business it is far from satisfactory. The English language skills in mid to lower level are terrible. Honesty & loyalty is another issue. I had established a full fledge office in India employing 15 with a local Indian partner. Besides facing daily headaches of internet connectivity and power the output and quality was below par and after a year closed the operations. Contrary to my experience, one of my client started a development unit in India of about 75 software professionals. They are very happy and because of India center they have done very well in their business space.

        Most I Marketers have had good experience with Filipino workers, unfortunately, I haven’t been able to find success so far. I have interviewed around 50 prospects and tried 4, but did not find them worthwhile. I have posted ads on Craigslist & also tried ODesk without much success. I would appreciate if anyone can help me in finding couple of Filipino VAs or point a resource.
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  • Profile picture of the author magiclouie
    Thanks for your inputs Warriors. I just love how clearly you stated everything.

    You may rate as well our English skills, internet connection and computers, work ethics and among others.

    Again, I welcome negative comments.
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  • Profile picture of the author chewmike
    I totally agree that one should outsource to the Philippines. They have a good command of English and they are honest and trustworthy.
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    • Profile picture of the author Josh Walker
      my personal VA is from the Philippines... he loves his job, and he does an awesome job too!
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  • Profile picture of the author Deekodesk
    I never hired anyone from Philippines yet but have read some good reviews about them so, i think its not gonna be a bad decision to hire someone from Philippines. secondly, i would prefer hiring someone from India, Pakistan or Bangladesh
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  • Profile picture of the author bogdan247
    I work a lot through oDesk, and many contractors there are from the Philippines. I think that there are plenty of good Filipino workers, but one problem I see is the high proportion of low level workers - data entry clerks make for about half of all contractors from the Philippines. On the other side, only 8% of the contractors from the Philippines are developers, as opposed to Russia for example, where the percentage of programmers is close to 70%
    You will find a deeper statistic at superscriptor.com/resources/state-of-the-writing-%E2%80%93-odesk-april-2011/
    Therefore, it would be great if Filipinos would aim higher with their work and get better paid jobs - programmers, copywriters, etc.
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    • Profile picture of the author magiclouie
      Originally Posted by bogdan247 View Post

      I work a lot through oDesk, and many contractors there are from the Philippines. I think that there are plenty of good Filipino workers, but one problem I see is the high proportion of low level workers - data entry clerks make for about half of all contractors from the Philippines. On the other side, only 8% of the contractors from the Philippines are developers, as opposed to Russia for example, where the percentage of programmers is close to 70%
      You will find a deeper statistic at superscriptor.com/resources/state-of-the-writing-%E2%80%93-odesk-april-2011/
      Therefore, it would be great if Filipinos would aim higher with their work and get better paid jobs - programmers, copywriters, etc.
      This is very interesting bogdan247 and worth noting it down.

      Actually, Filipino web developers and programmers don't prefer Odesk for they dislike that monitoring tool that will capture their screen every few minutes.

      Hence, only few web developers and programmers are on Odesk.

      I just tried Odesk once and I am not really comfortable to be monitored every now and then.

      For me, trust is vital and without it, we can't do business together. .., just my 2 cents!
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  • Profile picture of the author KennethYu
    I have great experience with outsourcing to the Philippines... However, to optimize the experience one must:

    1) Have proper hiring criteria - like having own laptops, etc.
    2) Have systems and processes for them to follow
    3) Be prepared to sift through a ton of them to get the few gems. Pareto principle applies here.

    Overall, some of them are really brilliant. But its a constant sifting to find the awesome ones.
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    • Profile picture of the author magiclouie
      Originally Posted by KennethYu View Post

      I have great experience with outsourcing to the Philippines... However, to optimize the experience one must:

      1) Have proper hiring criteria - like having own laptops, etc.
      2) Have systems and processes for them to follow
      3) Be prepared to sift through a ton of them to get the few gems. Pareto principle applies here.

      Overall, some of them are really brilliant. But its a constant sifting to find the awesome ones.
      Thanks for the points that you have emphasized there Kenneth.

      I am going to include them.
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    • Profile picture of the author tonyalves
      Originally Posted by KennethYu View Post

      I have great experience with outsourcing to the Philippines... However, to optimize the experience one must:

      1) Have proper hiring criteria - like having own laptops, etc.
      2) Have systems and processes for them to follow
      3) Be prepared to sift through a ton of them to get the few gems. Pareto principle applies here.

      Overall, some of them are really brilliant. But its a constant sifting to find the awesome ones.
      Thank you for the hiring points. I have been tinkering with the idea of hiring a VA for a while now, but keep putting it off due to the fear of ending up hiring the wrong person.

      Your advice will help if I decide to go ahead.
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  • Profile picture of the author AmandaT
    I have two VAs. One is from the Philippines and the other is from Africa. They are both great but I did notice that when looking over applications, almost 80% of applicants from the Philippines spoke great English. From India only around 20% met my expectations for English ability.

    My experience with people I have hired from the Philippines has been great, but like anywhere, interview and test until you find the best person! If I had focused on VAs from the Philippines I never would have found my VA from Africa who is amazing!
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  • Profile picture of the author ghddanmakbiz
    My VA is from Philippines and he is doing a really great Job!!!!

    Philippines are honest people, and really great to work with them.
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  • Profile picture of the author webapex
    The replaceMyself guy talked about the cultural difference between Phillipines and another popular outsource country, he found Filipinos more dedicated to doing a good job and less in it for themselves, he also mentioned that the absense of crdit cards or a strong entraprenual spirit makes it less likely that your VA would consider stealing your business.
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  • Profile picture of the author myseoclub
    all my outsource staff minus my article writers are from the Philippines and i tell you they are amazing.

    I have had no problems at all with them, they treat you with great respect and they do a great job.

    I wrote an ebook about it about a year ago and since then a lot more people use these great workers.
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  • Profile picture of the author magiclouie
    Again, a million thanks to all of the Warriors who have shared their thoughts about my thread.

    I am noting them down.
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    • Profile picture of the author magiclouie
      Originally Posted by schwarzes View Post

      Just wondering...Philippines is a man ?
      Oh I am so sorry. Anyway, Philippines is a country and its people are called Filipinos.

      I hope I have made myself very clear.

      Hey, I noticed that you are from Asia too, Thailand to be exact so I find your question very strange.
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      • Profile picture of the author Patrick
        Originally Posted by magiclouie View Post

        Oh I am so sorry. Anyway, Philippines is a country and its people are called Filipinos.

        I hope I have made myself very clear.

        Hey, I noticed that you are from Asia too, Thailand to be exact so I find your question very strange.
        I know Philippines is a country but just wanted to ask coz the post topic itself is little confusing to me.

        I dont understand why you are judging the talent of an individual by the country in which he stays. There are talented people all around the world. You just need to find the right one !
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        • Profile picture of the author hardraysnight
          Originally Posted by schwarzes View Post

          I know Philippines is a country but just wanted to ask coz the post topic itself is little confusing to me.

          I dont understand why you are judging the talent of an individual by the country in which he stays. There are talented people all around the world. You just need to find the right one !
          And your location is Thailand? Am I missing something
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          • Profile picture of the author Patrick
            Originally Posted by oncewerewarriors View Post

            And your location is Thailand? Am I missing something
            I am an Indian staying in Thailand.

            A diamond is everywhere, you just need to find it
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            • Profile picture of the author magiclouie
              Originally Posted by schwarzes View Post

              Are you a filipino ? If yes, conversation ends here unless you type something sensible :d
              I am so sorry mate that I have confused you.

              But hey, please review my thread.

              You will notice that I used the adjective "great", not the "greatest."

              I just actually need the opinions, thoughts, and ideas of our fellow warriors, and hey thanks for your inputs.

              It's not really my intention to compare India from Philippines because I know Indians are very good programmers.

              Again, like I said on my original post, this is for my free ebook that I am working on.

              More power to you mate!
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        • Profile picture of the author magiclouie
          Originally Posted by schwarzes View Post

          I know Philippines is a country but just wanted to ask coz the post topic itself is little confusing to me.

          I dont understand why you are judging the talent of an individual by the country in which he stays.
          Hi again schwarzes, I really don't think I am judging the talent of an individual by the country in which he resides. If so, please specify which line...,

          There are talented people all around the world. You just need to find the right one !
          I am with you with what you have said.
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          • Profile picture of the author Patrick
            Originally Posted by magiclouie View Post

            Hi again schwarzes, I really don't think I am judging the talent of an individual by the country in which he resides. If so, please specify which line...,
            I misread your intentions mate. No hard feelings. Thats why I asked before, is Philippines a human ?

            There is a lot of good talent in Philippines. Hard work and honesty wins always.
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            • Profile picture of the author magiclouie
              Originally Posted by schwarzes View Post

              I misread your intentions mate. No hard feelings. Thats why I asked before, is Philippines a human ?

              There is a lot of good talent in Philippines. Hard work and honesty wins always.
              I couldn't agree more...
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        • Profile picture of the author Targeted Traffic
          Originally Posted by schwarzes View Post

          I know Philippines is a country but just wanted to ask coz the post topic itself is little confusing to me.

          I dont understand why you are judging the talent of an individual by the country in which he stays. There are talented people all around the world. You just need to find the right one !
          Yes you are quite right...but I guess one big advantage here is that the people in this certain country is quite more adept in the English language...and as some warriors have mentioned...you just have to do thorough interview...communication in this aspect makes it easier for the employer to gauge skills and other factors

          oh and definitely YES
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  • Profile picture of the author im1217
    I'd like a reliable VA. Any suggestions of people that you use? PM me.
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  • Profile picture of the author myeanne
    Philippines is one of the world's most popular outsourcing destinations with some distinct advantages over countries like India and China
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  • Profile picture of the author hardraysnight
    I will be hiring face-to-face in Manila in a couple of weeks. I advertised locally and have received more than 140 responses for 5 spots.

    I asked for a 2 page resume. the record was 14 pages from one just out of university and no relevant work experience. A couple gave me the 2 page resume, but also attached their full CV. I was disappointed with the level of English and considered many of the photos, unsuitable in a business context.

    Looks like I will interview 20 -30, although there may be dropouts, when job descriptions are forwarded, as one condition is no cell phones during working hours. It will be continuous rotating shift work and I am offering a higher than normal salary, after a trial period.

    Your note about not liking observation was interesting as I require every keystroke recorded and video and sound recording of all operations.

    For me to grow, I need 24/7 internet computer coverage, so advertised for computer operators.

    It will be interesting to see how it goes.
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    • Profile picture of the author magiclouie
      Originally Posted by oncewerewarriors View Post

      I will be hiring face-to-face in Manila in a couple of weeks. I advertised locally and have received more than 140 responses for 5 spots.

      I asked for a 2 page resume. the record was 14 pages from one just out of university and no relevant work experience. A couple gave me the 2 page resume, but also attached their full CV. I was disappointed with the level of English and considered many of the photos, unsuitable in a business context.

      Looks like I will interview 20 -30, although there may be dropouts, when job descriptions are forwarded, as one condition is no cell phones during working hours. It will be continuous rotating shift work and I am offering a higher than normal salary, after a trial period.

      Your note about not liking observation was interesting as I require every keystroke recorded and video and sound recording of all operations.

      For me to grow, I need 24/7 internet computer coverage, so advertised for computer operators.

      It will be interesting to see how it goes.
      I hear you oncewerewarriors!

      Just out of curiosity, are you planning to have an office here in the Philippines?

      I would surely love to hear some updates about it.

      Anyway, I really wish you good luck on that endeavor of yours.
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      • Profile picture of the author hardraysnight
        Originally Posted by magiclouie View Post

        I hear you oncewerewarriors!

        Just out of curiosity, are you planning to have an office here in the Philippines?

        I would surely love to hear some updates about it.

        Anyway, I really wish you good luck on that endeavor of yours.
        I fear your interpretation of office may well differ from mine.

        Mine is a netbook, a connection and a portable hard drive for backup.

        I have the space, computers, hardware and programmes, in Makati, so, all going well will be looking at a long term venture in Philippines.

        All i need are the right bums on seats.
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        • Profile picture of the author magiclouie
          Originally Posted by oncewerewarriors View Post

          I fear your interpretation of office may well differ from mine.

          Mine is a netbook, a connection and a portable hard drive for backup.

          I have the space, computers, hardware and programmes, in Makati, so, all going well will be looking at a long term venture in Philippines.

          All i need are the right bums on seats.
          That makes a lot of sense to me now, mate!
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  • Profile picture of the author Bubbz
    I'd definitely say yes with hiring in the Philippines. I've had a much better experience outsourcing there rather than India.
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  • Profile picture of the author ktmakwana
    I have been using VAs from Philippines since July 2010 and have had no problems.

    Both having been reliable, fluent in writing English, good work rate therefore really pleased to have found them. Very hard working and honest too.

    In my opinion, any task that you can outsource thus enabling you to focus on your business is the best way to leverage other peoples time and skills.
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  • Profile picture of the author Michael Johnson
    That would be a BIG yes.....outsourcing to the Philippines is great
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  • Profile picture of the author apoorv.parijat
    Absolutely! I've like 10 writers full-time in Philippines and they are as good as you get. Their English and communication skills are very good. The thing I like most about them is their honesty; something you'll rarely find these days.

    Of course, I've had my own ups and downs with hiring in the Philippines. I've had to go through 40-50 people to find these 10 and I've made mistakes hiring people who did not show up on the day of appointment, etc. Overall, though, the experience has been pretty nice.

    That said, I do employ my SEO, Business Development and other teams solely from India and they are good, too. For writing, Filipinos are simply better value for your money (on the whole, there are good writers in India and bad ones in Phil as well).
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  • Profile picture of the author harrymcclaire
    but now a days its not the best idea.
    its good but not the best anymore.

    they know that they are in demand so more and more are coming into this industry and when this happens u attract those non serious spoilers in the market.

    and generally they jack up the prices and rates, spoiling market for everyone.

    so its not that cheap anymore, i would say india is the next country to look at or saudi arabia. every used both services before from those 2 countries and they are much cheaper and also quality.

    [ not to mention when i outsourced one of my landing page, this guy from philipines say he is a fresh grad and ask for a chance, i gave him the project with my upfront as a kind gesture and he left, till this day i cannot find him. ]

    so to me.. NO.
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  • Profile picture of the author asimbawany
    every place has its goods and bads...
    India may be great for software but its not the best place for internet marketers to outsource their work...
    I just started outsourcing to PH a couple of months ago..
    I hire 2 people, fired one because he did not work at all and pretended to work 12 hours a day while on the other hand Im very happy with my writer.
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    • Profile picture of the author Patrick
      Originally Posted by asimbawany View Post

      every place has its goods and bads...
      India may be great for software but its not the best place for internet marketers to outsource their work...
      I just started outsourcing to PH a couple of months ago..
      I hire 2 people, fired one because he did not work at all and pretended to work 12 hours a day while on the other hand Im very happy with my writer.
      India is a country with 1 billion people, just because you didnt like a few of them with whom you tried to work with, doesnt mean the whole country bad.
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  • Profile picture of the author Yogini
    I have a few workers from the Philippines and I find it helps to give good instructions and examples. I have had a few people who I had to let go due to a series of work excuses. I think they took on too many people at once. I have 3 workers now that are very good with backlinking tasks. Certain article writing topics work well, but others are difficult due to the cultural differences.

    Debbie
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  • Profile picture of the author MikeE516
    Not to get you down or anything but I do not outsource anything to the Phillipenes anymore after being scammed and let down by so many providers on Elance in the past.

    I only outsource writing to people in the US and Canada. My graphics goes to one person in India.

    Other services might be ok for oursourcing but I normally just Fiverr the gigs now from a few reliable people there.

    Mike
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    • Profile picture of the author magiclouie
      Originally Posted by MikeE516 View Post

      Not to get you down or anything but I do not outsource anything to the Phillipenes anymore after being scammed and let down by so many providers on Elance in the past.

      I only outsource writing to people in the US and Canada. My graphics goes to one person in India.

      Other services might be ok for oursourcing but I normally just Fiverr the gigs now from a few reliable people there.

      Mike
      No worries Mike, I have been hearing same stories from other folks out there.

      Thanks for sharing this...
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  • Profile picture of the author Claire Sharp
    I certainly agree! Outsourcing from Philippines is the best. You can hire honest and hardworking people. Very dependable and friendly.
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    • Profile picture of the author magiclouie
      Originally Posted by Claire Sharp View Post

      I certainly agree! Outsourcing from Philippines is the best. You can hire honest and hardworking people. Very dependable and friendly.

      Thanks Claire, that encourages us to do our best more.
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  • Profile picture of the author dagaul101
    I think the South East is a fantastic area to outsource, the work quality is always excellent
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    • Hi. I've been running an ICT (Information & Communications Technology) outsourcing company here in Manila since September 2006. Well, we started about five to ten months earlier than September 2006, though we officially started registered business operations that month. Here has been my experience for the past five years of running my company:

      1. 60% of interested applicants can provide excellent English content research and writing services for onsite content, digital info products and offsite marketing materials. Half of them need around one to two months of extensive, hands on training and guidance. The other half only requires around one to two weeks of hands on training and guidance, especially with the right written training materials. Videos aren't quite the way to go in terms of training writers, obviously since English content writers should be able to quickly and easily comprehend written English training materials...

      2. Only 20% of interested applicants can provide excellent Web development and graphics design services at reasonable monthly wages. There's this common misconception among Web developers and graphics designers here in the Philippines. Most of them believe they're Web developers, when in fact they're only skilled and have experience in graphics design. Web developers believe they're software programmers, when in fact they don't know anything about PHP, AJAX, Java, JavaScript, .NET, MYSQL and PHPMyAdmin, since they only have skills and experience in HTML, CSS, Wordpress, Joomla and Flash...

      3. Only 5% of all interested applicants can provide excellent software programming services. Most software programmers here probably left to work in other countries for higher wages, as soon as they complete relevant university studies. This is why we have three independent subcontractor software programmer associates in India and five associates in New Zealand...

      4. Most Filipinos trust companies registered in the country. This includes Filipinos interested in work at home independent subcontractor posts. Have seen a lot of people outside the country report their bad experience with directly hiring Filipino applicants from various local job websites. Most of them doubt the honesty of employers outside the country, because they trust companies with official local presence. This trust goes well with your plans of working with them long term, instead of hiring and training new applicants again and again and again...

      5. Lower attrition rates and burnouts can be achieved by giving homebased English content writers the creative freedom to work in a 24-hour work day clock, while giving lower daily quotas to inhouse English content writers. I mean they'll obviously be disinterested in working with a company that assigns the same set of topics, after several weeks of writing about the same things over and over again. Back when I used to work at an outsourcing company in Ortigas: I wrote about poker, blackjack and roulette in four months, FOUR freakin' months!

      6. Set reasonable daily quotas. How? Do the set of tasks you need outsourced on your own. Time yourself. Factor in the number of years of your expertise in doing each set of tasks. Do you have more than ten years of experience in writing English content for websites and online marketing campaigns? Divide the output you can do on a daily 8-hour basis by four or even six, to account for slower ISP Internet speed and computer hardware, especially with homebased independent subcontractors...

      Do you have five++ years of experience in onsite and offsite SEO, backlink building and using SEO/SEM software? Do you have five++ years of experience in developing Wordpress websites using PHP, HTML, CSS, MYSQL and PHPMyAdmin? Do you have five++ years of experience in digital graphics design and digital video development using photo and video editing software? Do you have five++ years of experience in developing desktop and Web-based PHP, Java, AJAX, JavaScript and .NET software? Divide your daily 8-hour output by three. Set this as the daily quota, and offer higher wages for more daily work output. Do this with your English content writers as well. Why? Any professional worth your time and resources should:

      •Initially use up a month tops to complete his or her daily tasks in DECENT to GOOD QUALITY...
      •Another two weeks tops to QUICKLY complete more tasks in the same DECENT to GOOD quality per day...
      •Another week tops to provide EFFECTIVE daily output...
      •Another week tops to provide EXCELLENT daily output...

      This shows four stages of professional growth and personal development:

      Stage One: Decent to good quality. Decent to good quality work...
      Stage Two: Decent to good quality and speed. Decent to good quality work with higher daily output volume and faster completion speed...
      Stage Three: Effectiveness. Effective quality work with higher daily output volume and faster completion speed...
      Stage Four: Excellence. Excellent quality work with higher daily output volume and faster completion speed...

      Professionals in stage four know their services are worth more than others in the initial three stages. Stage three professionals also know their services are worth more than those in the first two stages. Stage two professionals are the "jewels in the rough" since they don't exactly know what their services are worth, and just choose to provide more output in good to decent quality to earn more income. Stage one professionals are the most difficult to deal with, because they believe their services are worth more than industry standard monthly wages...
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      • Profile picture of the author magiclouie
        Originally Posted by Marx Vergel Melencio View Post

        Hi. I've been running an ICT (Information & Communications Technology) outsourcing company here in Manila since September 2006. Well, we started about five to ten months earlier than September 2006, though we officially started registered business operations that month. Here has been my experience for the past five years of running my company:

        1. 60% of interested applicants can provide excellent English content research and writing services for onsite content, digital info products and offsite marketing materials. Half of them need around one to two months of extensive, hands on training and guidance. The other half only requires around one to two weeks of hands on training and guidance, especially with the right written training materials. Videos aren't quite the way to go in terms of training writers, obviously since English content writers should be able to quickly and easily comprehend written English training materials...

        2. Only 20% of interested applicants can provide excellent Web development and graphics design services at reasonable monthly wages. There's this common misconception among Web developers and graphics designers here in the Philippines. Most of them believe they're Web developers, when in fact they're only skilled and have experience in graphics design. Web developers believe they're software programmers, when in fact they don't know anything about PHP, AJAX, Java, JavaScript, .NET, MYSQL and PHPMyAdmin, since they only have skills and experience in HTML, CSS, Wordpress, Joomla and Flash...

        3. Only 5% of all interested applicants can provide excellent software programming services. Most software programmers here probably left to work in other countries for higher wages, as soon as they complete relevant university studies. This is why we have three independent subcontractor software programmer associates in India and five associates in New Zealand...

        4. Most Filipinos trust companies registered in the country. This includes Filipinos interested in work at home independent subcontractor posts. Have seen a lot of people outside the country report their bad experience with directly hiring Filipino applicants from various local job websites. Most of them doubt the honesty of employers outside the country, because they trust companies with official local presence. This trust goes well with your plans of working with them long term, instead of hiring and training new applicants again and again and again...

        5. Lower attrition rates and burnouts can be achieved by giving homebased English content writers the creative freedom to work in a 24-hour work day clock, while giving lower daily quotas to inhouse English content writers. I mean they'll obviously be disinterested in working with a company that assigns the same set of topics, after several weeks of writing about the same things over and over again. Back when I used to work at an outsourcing company in Ortigas: I wrote about poker, blackjack and roulette in four months, FOUR freakin' months!

        6. Set reasonable daily quotas. How? Do the set of tasks you need outsourced on your own. Time yourself. Factor in the number of years of your expertise in doing each set of tasks. Do you have more than ten years of experience in writing English content for websites and online marketing campaigns? Divide the output you can do on a daily 8-hour basis by four or even six, to account for slower ISP Internet speed and computer hardware, especially with homebased independent subcontractors...

        Do you have five++ years of experience in onsite and offsite SEO, backlink building and using SEO/SEM software? Do you have five++ years of experience in developing Wordpress websites using PHP, HTML, CSS, MYSQL and PHPMyAdmin? Do you have five++ years of experience in digital graphics design and digital video development using photo and video editing software? Do you have five++ years of experience in developing desktop and Web-based PHP, Java, AJAX, JavaScript and .NET software? Divide your daily 8-hour output by three. Set this as the daily quota, and offer higher wages for more daily work output. Do this with your English content writers as well. Why? Any professional worth your time and resources should:

        •Initially use up a month tops to complete his or her daily tasks in DECENT to GOOD QUALITY...
        •Another two weeks tops to QUICKLY complete more tasks in the same DECENT to GOOD quality per day...
        •Another week tops to provide EFFECTIVE daily output...
        •Another week tops to provide EXCELLENT daily output...

        This shows four stages of professional growth and personal development:

        Stage One: Decent to good quality. Decent to good quality work...
        Stage Two: Decent to good quality and speed. Decent to good quality work with higher daily output volume and faster completion speed...
        Stage Three: Effectiveness. Effective quality work with higher daily output volume and faster completion speed...
        Stage Four: Excellence. Excellent quality work with higher daily output volume and faster completion speed...

        Professionals in stage four know their services are worth more than others in the initial three stages. Stage three professionals also know their services are worth more than those in the first two stages. Stage two professionals are the "jewels in the rough" since they don't exactly know what their services are worth, and just choose to provide more output in good to decent quality to earn more income. Stage one professionals are the most difficult to deal with, because they believe their services are worth more than industry standard monthly wages...
        Thanks for putting this together Marx.

        I just love how clearly you stated everything.

        More power to your company.
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        • Profile picture of the author bassmasterfred
          I agree it's a fantastic place to outsource. I've worked with several VA in Philippines and have had nothing but great results, great honest people. Some more skilled than others, but all hard working and honest
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        • Profile picture of the author Marci Ann Aurila
          I agree completely. Philippinos have an amazing grasp of the English language. In my opinion many tend to underrate their English ability. For logging hours, and making sure all work is done and to invite people to work on projects, I love FreshBooks. Neat timer allows you to start and stop hte timer to show your work. Tons of other features....and it does not cost anything (best part)

          Just thought I would throw that out there if you haven't heard of it
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          • Profile picture of the author FredJones
            I can speak with my experience. Note, I am an Indian working out of India, and I have both my products and services line of work.

            In my products line of work, in which I sell products, I outsource my work. Where? Shall answer that soon.

            In my services line of work, in which I sell services, I act as the service providing vendor (in which, others outsource their work to me). This is an easy and obvious statement - probably without much to explain.

            So where do I outsource my products work, and especially my SEO work?

            I use and have used people both from India and Philippines (including my own service line, naturally, because I believe in my services strongly). And there have been other countries including the USA too.

            I am not entering the other countries for the purpose of this discussion. But what has been my experience with India and Philippines outsourcings?

            With The Philippines, it has been gold (and remember, I am from India and in India). My top 3 outsourcing vendors are from The Philippines. I don't have a shade of doubt where to rank whom. There are 2 guys from The Philippines that I keep referring all the time, and 1 of them (a very popular Warrior) gets references from me right from my own client base often enough, because I am very confident about the quality of work. And yes, I refer without affiliate links despite affiliate programs existing. So that's leaving money on the table in a way, out of sheer respect.

            With India, it has been a hit-and-miss case. I have encountered at least 3-4 providers who have provided me a good to excellent/outstanding set of services, at par with The Philippines providers. And then I have encountered at least 3 times more in which people have been horrible, including being what I believe to be scammed once by a Warrior from India. So yes diamonds to exist in India but you have to look hard, even if you are from India. At least, that's my experience.

            Now nobody is questioning the intelligence of the Indians, and that's what the MNCs are also after, in particular the creative/innovative ones. What's missing, however, is the apolitical, straight and honest attitude in most of the places. And that includes the MNCs. By the way, I still do a day job (not because IM does not earn me enough - it does - but I for a change work at an MNC's scientific research division in India writing research papers and inventing technology patents - so I still see the MNCs every week, 5 days a week). So I know exactly what quality of people these MNCs comprise of. The work culture inside many of these MNCs in India stink (some are great too). I see petty politics all the time everywhere, and more often than not it tends to cross what I take to be the boundaries of morality (and you are welcome to have your definition of morality).

            If you want me to cite examples, I can, without even touching upon my full-time employer.

            Back to the point, if an outsourcer is from the Philippines, I would work with him/her purely based upon the skills, and the chances are high that the skills will be good and employable often enough. But if an outsourcer is from India, I would double-check that the claimed skills are really in place, and chances are high that there will be a good number of misses before the hit (but there is a high chance to get a high quality hit).

            Originally Posted by vvsingh View Post

            Can you please back your statements with some facts? India is world's most preferred destination for outsourcing due to its large talent pool that is why all major MNCs outsource their work to India.
            By the way, outsourcing to Phillipines or any other country solely depends on the firm or person to which you are outsourcing. A single comment about the whole nation is not justified.
            Originally Posted by Not New View Post

            India indeed is MNC delight however when it comes to I Marketers and small business it is far from satisfactory. The English language skills in mid to lower level are terrible. Honesty & loyalty is another issue. I had established a full fledge office in India employing 15 with a local Indian partner. Besides facing daily headaches of internet connectivity and power the output and quality was below par and after a year closed the operations. Contrary to my experience, one of my client started a development unit in India of about 75 software professionals. They are very happy and because of India center they have done very well in their business space.

            Most I Marketers have had good experience with Filipino workers, unfortunately, I haven't been able to find success so far. I have interviewed around 50 prospects and tried 4, but did not find them worthwhile. I have posted ads on Craigslist & also tried ODesk without much success. I would appreciate if anyone can help me in finding couple of Filipino VAs or point a resource.
            Originally Posted by schwarzes View Post

            India is a country with 1 billion people, just because you didnt like a few of them with whom you tried to work with, doesnt mean the whole country bad.
            Originally Posted by schwarzes View Post

            I am an Indian staying in Thailand.

            A diamond is everywhere, you just need to find it
            Originally Posted by Deepikarajpal View Post

            this is not true as india is country where you find best talent of world also they are hardworking. i know there are some exception to this but maximum are good you only need to have ability to choose right one for your job.remaining india is no1 throughout world for outsourcing work
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      • Profile picture of the author janzco
        I believe Filipino’s might not be the pioneers in Outsourcing and are still learning to get high paying jobs. But we Filipinos are fast learners and the most remarkable attitude that we have towards work is we work with honesty and integrity. The qualities of employees the employers are looking for.
        Since we started this Outsourcing business we have been receiving good feed backs from our clients. Apart from our goal in this company to ensure Client Satisfaction by working with quantity along with quality. Being all full blooded Filipinos it is like innate on us to be hardworking where in we are putting all our hearts and souls on our jobs. Also, the fact that since pre-shcool we are being taught thoroughly in speaking and writing the English language proficiently that we already considered as our second language. Which is our edge that we are able to communicate very well to our clients internationally. Indeed, we are taking all the credits because we know in our hearts that we work with honesty, enthusiasm and integrity.
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  • Profile picture of the author chensmith62
    Phillipines is good place to outsource your work but not better than india. you can get much educated english speaking indians on very low price.
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  • Profile picture of the author harrymcclaire
    yes i would say its not fair to judge a country base on an individual BUT on my earlier post my reason i gave is that their prices are increasing.

    THus its not my ideal country of outsourcing anything anymore.

    because they know that they are in demand. alot of online business like all of you will want to outsource to phil as u can see from the response here, just in the thread, in this forum.

    THus they take advantage of increasing their rates.

    that is why i said india is a more ideal place for me to outsource as i have outsourced to more than 50 india freelancer, and their quality is just as good. with lower rates.
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  • Profile picture of the author Andrew S
    I hire extensively off odesk, current have a staff of 16 all from philippines and couldnt be happier. But you really have to interview and hire right.

    Also, great post Marx.
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  • Profile picture of the author Patrick
    Good luck for your ebook !

    I have a few programmer friends from Philippines too and a few others who I know personally, and they are equally good and hard working as anyone else.
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  • Profile picture of the author fahadabrarkhan
    I have no idea why you will hire Filipinos when you have millions of people right here in the United States who are willing to even work for at least five dollars an hour.

    I am even willing to article articles for $5 an hour or do virtual assistant tasks.

    Yes I am based in USA. So why don't you hire local people, before going to Filipinos.

    Just curious.
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    • Profile picture of the author magiclouie
      Originally Posted by fahadabrarkhan View Post

      I have no idea why you will hire Filipinos when you have millions of people right here in the United States who are willing to even work for at least five dollars an hour.

      I am even willing to article articles for $5 an hour or do virtual assistant tasks.

      Yes I am based in USA. So why don't you hire local people, before going to Filipinos.

      Just curious.
      If I may put my 2 cents in, I think some Internet Marketers do hire Filipinos as their Virtual Assistants especially when they are planning to have a long term job relationship.

      Having a rate of 5 USD per hour here in the Philippines is not a joke. That is already a huge amount of money.

      In that case, for 8 hours of work that individual will be paid 40 USD a day, and that is around 1,720 in Philippine money. You will surely expect a Filipino superstar for that.

      I am not a superstar, lol, however if someone will offer me with that kind of rate, then I am willing to work more than 8 hours, or even more than 10 hours. NO KIDDING!
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    • Hi Fahadabrarkhan,

      Originally Posted by fahadabrarkhan View Post

      I have no idea why you will hire Filipinos when you have millions of people right here in the United States who are willing to even work for at least five dollars an hour.
      This is my opinion, based on what you said, how you said it and possible implications I assume after reading what you mentioned. There isn't a conscious effort in business and in outsourcing to take away jobs from others who need them, in my opinion. It's just the free market economy working the way it should: A free market economy...

      I am totally blind. My company provides free training seminars and workshops to people with disabilities here in our country, all nationalities and races included, though they need to be here. These seminars and workshops intend to improve their chances of getting gainful jobs and building profitable businesses. If we move on to provide these free seminars and workshops to other people with disabilities in other countries: Would this be a discriminatory move on our part against people here in the Philippines?

      We have associates with disabilities in our pool of employees and independent subcontractors. There is nothing discriminatory about us giving jobs to people outside the country each time we do this. We hire them if they best suit our independent subcontractor vacancies and if they're contented with the monthly wages we offer. That's why I mentioned in my previous post that we have software programmer associates in India and New Zealand...

      Originally Posted by fahadabrarkhan View Post

      I am even willing to article articles for $5 an hour or do virtual assistant tasks.
      Is that a new SEO technique of some sort: To "article articles for $5 an hour"? Seriously though: I'm more than willing to acquire your services, especially if you can write English content in the quality and volume we require per hour...

      Originally Posted by fahadabrarkhan View Post

      Yes I am based in USA. So why don't you hire local people, before going to Filipinos. Just curious.
      I don't care where people we hire as our independent subcontractors are from, most of the time, nor where they grew up, where they went to school, their religious beliefs, their political ideologies and so on, as long as these things don't affect our business objectives and social responsibility concerns, and as long as they qualify as our independent subcontractors. Location becomes irrelevant when we're hiring independent subcontractors, once these conditions are satisfied:

      •The location has quick and reliable Internet connectivity...
      •The location can access online payment options which provide our accounting department with the best convenience when sending due funds and wages...
      •The country doesn't usually have power blackouts, power cut offs and natural calamities in a frequency that will just waste our time and resources...

      In my opinion: Being patriotic to the extent of what you're possibly implying in your post is more like being a patriotic extremist, or a fascist...

      In business, I always choose to be a free market economy fundamentalist...
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  • Profile picture of the author nthmarketing
    Definitely agree...

    I have 4 full time that I love dearly. However, it did take me a few tries to find them. One of the things that you need to do is give them a clear list of tasks and you both will be much happier. If you can find one that will be pro-active and do things without having to be told they are worth their weight in gold.

    When dealing with any outsourcing using a detailed PM for you to create task lists and milestones is a must. Email gets a bit clumsy when trying to multi-task. Pay them on time and surprise them with a bonus every once in a while and they will bend over backwards for you.

    Aloha,
    Fred
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  • Profile picture of the author TryBPO
    From running an outsourcing company based in Davao City, Philippines for a few years and living here myself, as an American I can tell you that Marx Vergel Melencio is pretty spot-on with his write-up and experiences...very similar to ours and I found myself nodding my head several times.

    It seems quite a few people have given great reasons for hiring a Filipino to do outsourcing/VA work, but let me play Devil's Advocate and give you a few reasons it might not be such a great option. (Note: I'm obviously an advocate, employ quite a few Filipinos, have customers with our agents, employed, etc...just trying to give a different perspective. I also know I'm using an extremely broad brush, here...it's hard to categorize an entire nation this way, but again...just perspective.)

    1. Trouble saying no - Many American employers appreciate it when an employee can say no, can say something doesn't seem right, etc. You might find that your team of Filipino VA will continue to go along with something that's completely screwed up, because you didn't tell them to stop doing it when X is found or has happened. You might ask them to do something and they'll say they can do it and have NO IDEA about what it is that you want done.

    2. Faking experience - Fairly easy to weed out, but you'll received many puffed-up resumes or situations where people claim to have skills they simply don't have. Makes the hiring process a bit more challenging.

    3. Crab mentality - Similar to crabs clawing those trying to climb out of the pot back down, there's a cultural issues where some will tear down those that are succeeding as being too successful and can make them feel terrible for it in the process. You can end up with nobody wanting to take charge or take responsibility.

    4. Moonlighting - You have to discuss this with your VA beforehand. Make sure that if you expect your VA to be working only for you that they agree to it. Most will work very hard to take care of their families (and extended families) and might take on 2-3 full-time jobs to make more money while they can. Discuss this with them beforehand, for sure. If you're not keeping them busy on your projects, you might be paying them to work on someone else's!

    Hope that helps!
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  • Profile picture of the author TryBPO
    @fahadabrarkhan - The level of commitment you'll get from a Filipino for $5/hour is, generally speaking, WAY more than you'll get from an American working at the same rate. Also, $5/hour is WELL below the federal minimum wage in the US and is outrageously high in the Philippines. That being said, we do have contract US writers that work for our Filipino Content Managers and it works pretty well! :-)

    @Marx - Again...spot-on. We don't particularly care where you from, what your religion or preferences are, etc. One of our best/hardest team members is a young bayot...affectionately called "the princess" in the office, heh. We DO have a preference for local, as there are advantages to being here in Davao with us...but gladly look outside if we need something specific and are having trouble finding local talent or if that remote person is significantly better than what we've been able to find here.
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    • Profile picture of the author fahadabrarkhan
      I agree that we should think globally when hiring employees.

      Thanks for enlightening me.

      I do agree that $5 is a lot of money for Filipinos.

      And you can get a lot out of $5 Filipino than you can get out of someone based on US based

      So don't you thinking Internet marketing is basically an outsourced business.

      Just like software is outsourced to India

      And hardware development outsourced to China

      I do think Virtual assistants will be outsourced to Philippines
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      • Profile picture of the author magiclouie
        Originally Posted by fahadabrarkhan View Post

        I agree that we should think globally when hiring employees.

        Thanks for enlightening me.

        I do agree that $5 is a lot of money for Filipinos.

        And you can get a lot out of $5 Filipino than you can get out of someone based on US based

        So don't you thinking Internet marketing is basically an outsourced business.

        Just like software is outsourced to India

        And hardware development outsourced to China

        I do think Virtual assistants will be outsourced to Philippines
        I hear you fahadabrarkhan! I am glad that you have fully understood the main points of the previous posters.
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  • Profile picture of the author John Racine
    I am definitely a fan of the Philippines for outsourcing, it just takes some training and patience to get them up to speed, but are terrific and loyal once they do.
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  • Profile picture of the author Patrick
    Is it a thread to promote Philippines ? :d every 10 days this thread bumps up out of nowhere :d
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  • Profile picture of the author Cam Connor
    It doesn't really matter what country you use, it's just about who speaks the best English, has the best rate, and is the most qualified for what you're doing. Philippines tends to be a great place since labor is cheap, and English is great, though this could change at any time, as other developing countries improve their English, and become more developed, as well as technologically savvy.

    I've personally outsourced various minor tasks to the Phillies b4 and had no issues, generally worked out great, depending on what you use a VA for. Some things you can't Outsource, (Copy for example), and other things you can (general customer support, lead generation, etc.)

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  • Profile picture of the author celente
    I have had horrible experiences hiring from there, but it doesnt mean is is bad.

    My friend went over for a month and got a team of 13 people together, but he had to train them all for a month. It took time and money to do that, but he is doing about 20k a month with their help. lol. so I guess good things come to those that wait and can get the job done. But it takes massive action. And I see that only about 1% of people do that!
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  • Profile picture of the author mj2059
    I have had very good experiences in outsourcing work to the Philippines.
    Very easy to find motivated well educated people, with very good english skills.
    Many are leaving some big call center and now making a good wage where their work is appreciated.
    Does not hurt that I lived there for several years some time ago either, and have worked for many years with people from there in the call center industry.

    OTOH - hiring is hiring - you still have to evaluate skills and personality and hire the right people whether local to you or on the other side of the world.
    Training takes time, local or remote, but pays off in work done right.
    I also outsource work locally, but cannot pay legally someone here $5/hour.

    Other than VA's, I find article writers, graphics work, and researchers are very easy to find there. Deeper technical skills are more rare, but that is true anywhere.

    There are even cheaper places to outsource to - as little as $1 per hour for decent tech skills, but all lack the complete package of language skills, education, work ethic and loyalty that you find in the Philippines.
    You can get that whole team of 13 people, train them and get things working much easier there than many other places. If you can successfully outsource to the Philippines, you can use the same skills to hire elsewhere, but in $1/hour countries you will get a team of 13 with only one or two english speakers who have to translate or just manage the team for you. Often more work for you.

    For Americans (and other "western" nations like GB and even more AU) the culture difference is also much less than many other places.

    Yes this does sound like an ad promoting the Philippines...

    Again - the skill of hiring good workers applies the same anywhere. The Philippines currently has a combination of factors that makes it easier for english speaking "westerners" to outsource to.

    If "you" want to outsource, and have connections or language skills that give you an advantage somewhere else, do it there! And any remote outsourcing is harder than hiring someone local to you.
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  • Profile picture of the author mark healy
    thanks for your post was very valuable now i can outsource with ease
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