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New issue with PayPal?

by Peggy Baron
51 replies
I noticed starting yesterday that I'm no longer getting PayPal email notification when I've made a sale. I asked another marketer to check and they found the same thing.

Is anyone else suddenly having this issue?

They are still sending me email notifications of ongoing subscription payments.

Peggy
#issue #paypal #paypal email
  • Profile picture of the author HigherPrThanGod
    I just got one overnight. But you probably got a lot of us to just check our PayPal balance. So the answer for me is - no, I'm fine. Thus far.
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  • Profile picture of the author sytico
    For some reason I just do not like paypal at all. To me it only works for people in the US yet I come across people from the US who have had a lot of problems with them.
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    • Profile picture of the author OutOfThisWord
      Yes, noticed today when a client sent me money directly, did not get the usual 'you got money' email.
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  • Profile picture of the author tecHead
    I'm sure its nothing to become alarmed about. More than likely them just either doing some testing or updating that may have affected those emails. Or they just turned them off so not to cause a bigger problem than might have been by leaving them on.

    Things will be back to normal, shortly.

    IF they DO change something that alters the flow of what has been in place for so long... rest assured they'd provide adequate notice; just like they always do.

    PLP
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  • Profile picture of the author Tom Lazenby
    Yep, same thing for me! I woke up and thought I had no sales, then checked my RAP account and felt relieved :-)
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  • Profile picture of the author tpw
    Mine stopped too, but sales did not stop, and I wasn't limited.
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  • Profile picture of the author Peggy Baron
    Aha, Alan just pointed me to their forum. Here's what they said:

    "Jun-30-2011 03:31 PM

    Hi everyone,

    I apologize for inconvenience you're experiencing. There is a known issue with notification emails. Our engineers have been researching it and working on a resolution. There is no current ETA, but it is a high priority issue.

    Thank you for your patience."

    Now I feel a little better. As long as sales don't stop, right?
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    • Profile picture of the author Alan Petersen
      Originally Posted by Peggy Baron View Post

      Aha, Alan just pointed me to their forum. Here's what they said:

      "Jun-30-2011 03:31 PM

      Hi everyone,

      I apologize for inconvenience you're experiencing. There is a known issue with notification emails. Our engineers have been researching it and working on a resolution. There is no current ETA, but it is a high priority issue.

      Thank you for your patience."

      Now I feel a little better. As long as sales don't stop, right?
      Darn tooting right. I filter those emails into a folder so I hadn't noticed until you mentioned it. Glad they're working on it though. It's nice for support issues and such as well.
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    • Profile picture of the author Sandor Verebi
      Originally Posted by Peggy Baron View Post

      Aha, Alan just pointed me to their forum. Here's what they said:

      "Jun-30-2011 03:31 PM

      Hi everyone,

      I apologize for inconvenience you're experiencing. There is a known issue with notification emails. Our engineers have been researching it and working on a resolution. There is no current ETA, but it is a high priority issue.

      Thank you for your patience."

      Now I feel a little better. As long as sales don't stop, right?
      Hi Peggy,

      Good thing was that you looked after that issue. We can rest ourselves, they know their stuff, and correcting the error. (Of course, not always easy to be patient)

      And the bottom line is that sales are ongoing, as others also say. So we can concentrate our energy on our work.

      Cheers,

      Sandor
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  • Profile picture of the author Claire Sharp
    I hate paypal but because i have no choice i have to open an account for my payments. I used to pay my VA through paypal and i know paypal always charged me for sending money to my VA. But what i hate is.... paypal also charged the recipient. I don't think this is fair!
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    • Profile picture of the author rts2271
      I checked my paypal email and sure enough mine stopped Monday
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      Mercenary development and deployment.

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    • Profile picture of the author Vanessa Reece
      I thought it was just me. Thanks for posting Peggy. Mine are coming through slowly but surely now - so hopefully it's on its way to being fixed.

      As long as the money is able to get into the account and out, I'm good.

      V
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      • Profile picture of the author rts2271
        ya my transactions and numbers are fine. Just no emails for me as of yet
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        Ralph Smith
        Mercenary development and deployment.

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        • Profile picture of the author Candela
          Originally Posted by rts2271 View Post

          ya my transactions and numbers are fine. Just no emails for me as of yet
          Same issue here,they are usually pretty good about notifying me when payments come in.
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    • Profile picture of the author Peggy Baron
      Originally Posted by Claire Sharp View Post

      I hate paypal but because i have no choice i have to open an account for my payments. I used to pay my VA through paypal and i know paypal always charged me for sending money to my VA. But what i hate is.... paypal also charged the recipient. I don't think this is fair!
      When you're paying your VA, do you check the box for "goods" or "services"? I use "services" and they don't charge the recipient. At least that works for me.

      Peggy
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  • Profile picture of the author Steven Miranda
    Yeah, I noticed over the last few days payment notifications have been rather delayed but they come through eventually just really late. That must mean so many people are buying things Paypal servers can't keep up with the queue!
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    • Profile picture of the author HigherPrThanGod
      Originally Posted by Steven Miranda View Post

      Yeah, I noticed over the last few days payment notifications have been rather delayed but they come through eventually just really late. That must mean so many people are buying things Paypal servers can't keep up with the queue!
      What economic crisis!? lol
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      • Profile picture of the author GarryO
        Yes, it seems that there is some issue with Paypal as it's taking some time for payment clearance as well. However, notifications are received after some time.
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  • Profile picture of the author travlinguy
    Glad I ran into this thread. I just checked and found sales. Always nice but no email notifications today. Just thought it was a dry day. Thanks for the heads up.
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  • Profile picture of the author Matthew Shane Roe
    Mine stopped as well

    In addition to that, I also stopped receiving my text messages when I type "bal" into my phone and send to paypal to get my balance for my debit card.

    Coincidence?
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  • Profile picture of the author Kecia
    I have noticed that some of the last few I have received have come hours after making the sale. I have always received an email from e-junkie the moment a PLR product sells, but I may not get the PayPal notification until 2-3 hours later.
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    • Profile picture of the author greenowl123
      I thought I was having a slow day !

      Thanks for mentioning this, I checked my account and noticed I have 7 sales, when I thought I had none...

      whew !

      I am sure they will get it fixed soon.
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    • Profile picture of the author ashbeats
      Originally Posted by Kecia View Post

      I have noticed that some of the last few I have received have come hours after making the sale. I have always received an email from e-junkie the moment a PLR product sells, but I may not get the PayPal notification until 2-3 hours later.
      Same here. I'm getting the e-junkie notices immediately, but the PayPal emails are taking at least a few hours to arrive. But it not much of a worry at the moment, as the IPNs seem to be processed properly. Just a delay with the emails.
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    • Profile picture of the author Hamida Harland
      Originally Posted by Kecia View Post

      I have noticed that some of the last few I have received have come hours after making the sale. I have always received an email from e-junkie the moment a PLR product sells, but I may not get the PayPal notification until 2-3 hours later.
      That's what's happening here too. I do get the notification, but quite a while after the sale is made.
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      • Profile picture of the author RichWill
        I have not stopped receiving notifications from Pay Pal. However, I have the PayPal app on my I phone and I receive the number of transactions on the app display as it posts.

        I smile every time I look at my phone and see 1,2,3,20, etc.

        SO, if the email is a concern, get a smart phone and add the app.

        Sincerely,
        Rich Wilens
        MrProSe
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  • Profile picture of the author Cam Connor
    Originally Posted by Peggy Baron View Post

    I noticed starting yesterday that I'm no longer getting PayPal email notification when I've made a sale. I asked another marketer to check and they found the same thing.

    Is anyone else suddenly having this issue?

    They are still sending me email notifications of ongoing subscription payments.

    Peggy
    Haven't had this problem, but my PayPal debit card got declined on a measily $2.20 purchase today... not sure what's up, I definitely have just a tiny bit more than that in my account. lol
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    • Profile picture of the author wordwizard
      Ah, so that's what's going on. I just got an email about a payment that actually arrived half a day ago. I guess it's a software glitch as Alan and Peggy said above.

      A more annoying problem is that they changed the notifications when I send invoices, and my clients don't recognize and/or can't find the invoices! Yikes!

      Has anyone had trouble with that (or should I start a new thread about that issue - or maybe there already is a thread?)

      Elisabeth
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      • Profile picture of the author Peggy Baron
        Originally Posted by wordwizard View Post

        A more annoying problem is that they changed the notifications when I send invoices, and my clients don't recognize and/or can't find the invoices! Yikes!

        Has anyone had trouble with that (or should I start a new thread about that issue - or maybe there already is a thread?)

        Elisabeth
        Hi Elisabeth,

        I haven't heard of that before. Maybe you should start a new thread so more people will see it?

        Peggy
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  • Profile picture of the author AmandaT
    Well that makes sense... all my clients have mentioned sending payment for work and I haven't been getting any emails. I was just working on their orders assuming something came up and they would send payment later but I just checked and it is all there! Makes me feel a lot better.
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  • Profile picture of the author WillR
    Yes, I thought I was going a little mad because I was getting the WSO Pro emails but not the Paypal emails that usually follow it. They have been coming through at random times if at all. Nice to know it is an official problem.
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  • Profile picture of the author Diane S
    I am so glad I found this thread! Because of lack of paypal notification, I did not know I have a new subscriber. Running off to send an apology email to the new customer now. Hope I can keep them...
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  • Profile picture of the author JackDawson
    Same here paypal is taking time to clear payments
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    • Profile picture of the author clothbottom1
      PayPal is getting worse day by day.. I've enough balance in PayPal but I can not buy service and good I need to link my credit card to it which I didn't have.. Please help
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  • Profile picture of the author Steve Jackson
    I personally think pay pals support leaves a bit to be desired, for one I can’t believe they don’t do support via email , I have read they rather you call them to resolve problems via there auto responder which didn’t give me any other option, which I thought was a bit crazy, one of the biggest ecommerce companies in the world won’t communicate with you via email, what is this bizarro world?
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  • Profile picture of the author ekfaysal
    I got my payments a bit late now. Seems they have some problems right now. hopefully they ll fix it soon
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  • Profile picture of the author Andreas Quintana
    Yea, the same happened to me yesterday :-( Bought something from the Classifieds section here and paypal didn't send me a notification. But the transaction was still completed ^^
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  • Profile picture of the author Sumit
    Yeah this happening for few days with me as well... when my clients send me payments paypal take ages to send notifications
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    • Profile picture of the author juliettelixora
      I get paypal delay payments and I am a bit concern of the issues since I am very much worried about it. I am trying to explain to the people that I am paying and some of them also understand my reasons especially to those who also uses paypal like me.
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  • Profile picture of the author 2011profit
    I also have problems with paypal and it seems that I'm not alone. There is something wrong with their system.
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  • Profile picture of the author RichWill
    Funny that you mention this but I was emailed that received two payments this morning and they haven't posted yet in my account. Go figure....lol
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  • Profile picture of the author Clyde Dennis
    I noticed this as well yesterday. I'm getting the notification but it's seriously about 8 to 10 hours delayed.
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    • Profile picture of the author Peggy Baron
      Originally Posted by Clyde Dennis View Post

      I noticed this as well yesterday. I'm getting the notification but it's seriously about 8 to 10 hours delayed.
      Yes, I finally got notification emails from sales yesterday.

      Otherwise, it's extremely annoying to have to keep logging into PayPal to see how my WSO is going or my JV's launch is going. I can't imagine how people who rely on those emails in order to ship physical product are handling it. Especially if they didn't know there was even a problem. It makes them look like they have poor customer service!

      Peggy
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  • Profile picture of the author Bruce NewMedia
    Same here, got lots of WsoPro notices but only a few Paypal notices....I always expect glitches, and goof-ups with every service.....and I am not disappointed.
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  • Profile picture of the author apoorv.parijat
    Yup, it did happen to me but I received all the notifications about 24 hours later. IPN wasn't sending the details, either.
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  • Profile picture of the author Jack Duncan
    "Jun-30-2011 03:31 PM

    Hi everyone,

    I apologize for inconvenience you're experiencing. There is a known issue with notification emails. Our engineers have been researching it and working on a resolution. There is no current ETA, but it is a high priority issue.

    Thank you for your patience."
    Thanks for posting this info.

    I starting wondering what was going on yesterday morning, after not getting the normal notices.

    When I logged into RAP though, I could see the sales.

    Same with the other analytics tracking.

    Glad to see I wasn't loosing it.

    Oddly enough, the notices seem to be piling up and then they are delivered all at once...which can be a rush. Until you realize they are two days old.

    Hope those PayPal engineers can get this sorted out before the holiday weekend.

    As someone mentioned earlier, I am not having any trouble getting debit withdrawal notices or payment sent notices....just incoming sales notices.
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  • Profile picture of the author notrichyet
    I've noticed a 24 hour delay, but not a lack of notification. Perhaps they are experiencing system difficulties at the moment.....
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  • Profile picture of the author pyrotechno
    Thanks for posting about this.... this explains why I didn't get two "you've got money" notifications today despite seeing the amounts in my account... at first i thought it went to spam folder or something
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  • Profile picture of the author Big Al
    Phew... thanks for saying.

    I gotta couple of products where I don't build a list and like to send a manual email with a download link in afterwards.

    Good kick up the ass to whack them clickbank or somewhere and let them deal with the service side.

    Thanks again!
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  • Profile picture of the author ramchat
    I think the problem is solved, they have sent me 2 emails today for yesterday's payments.
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