Warning!! OUTRAGEOUS behavior by GoDaddy!!!

by Evita
107 replies
OUTRAGEOUS Behaviour By GoDaddy!!!

I purchased a domain at DP in April. The domain was successfully transferred from sellers account to my account and I purchased the privacy registration.

On Sat, 7/2/2011, 12 WEEKS since I purchased the domain I get an email from Godaddy stating they had deleted the privacy registration and the domain from my account. (No explanation, nothing.)

So, what happened was that the person I purchased this domain from had apparently not paid Godaddy the fees that were owed, or had done so with in a way that Godaddy never received the funds.

So.

After 12 weeks they just decide to SNATCH THE DOMAIN OUT OF MY ACCOUNT!!!!!!!!!!!!


HUH??????????????????

You have got to be kidding! Now they want ME to pay the fees that the previous owner did not pay!

I'm so outraged over this it isn't funny. THEY did not verify that they had collected the fees from prior owner but allow them to transfer the domain to me, and then charge ME?

I was unable to get anywhere with them. They think it is perfectly fine to just snatch the domain away from me. They think it is perfectly fine that I should pay the fees they never collected from the prior owner. And that it took them 12 weeks to figure this out, is fine as well????

This is, IMO, a very dishonest way of doing business. How can I in the future buy any domain registered with them? They can come back at any point in time and take the domain back?!!

So now, not only are they out the stupid $20, they are also out a customer. I will transfer all my domains from them, and will never ever do business with them again.

Honestly, I have not been so angry in years. It wasn't the lousy $20, it was the point that I really feel scammed by these people.


Evita
#behavior #godaddy #outrageous #warning
  • Profile picture of the author sbucciarel
    Banned
    Of all the whining I've heard about Godaddy, at least this one sounds like a legitimate complaint. Really bad business to try to collect fees from someone who does not owe them.
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    • be carefull they also like to freeze for "spamming" to your double optin list, i moved to enom . good luck
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  • Profile picture of the author Tsnyder
    Oh stop.... what's legitimate about this complaint.

    The domain transfers within the system with a couple
    mouse clicks. I doubt they monitor them in real time.

    When the system discovered that the grace period for the
    unpaid fees had expired it canceled the domain... no surprise
    there.

    The OP has a legitimate beef but it's with the person
    who sold her the domain, not with GoDaddy.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Tsnyder View Post

      Oh stop.... what's legitimate about this complaint.

      The domain transfers within the system with a couple
      mouse clicks. I doubt they monitor them in real time.

      When the system discovered that the grace period for the
      unpaid fees had expired it canceled the domain... no surprise
      there.

      The OP has a legitimate beef but it's with the person
      who sold her the domain, not with GoDaddy.
      Not really. It's not the OP's responsibility to collect Godaddy's fees. If I lost a domain in this manner, I'd pull every one of mine from the registrar.
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    • Profile picture of the author Shemp Hain
      Originally Posted by Tsnyder View Post

      Oh stop.... what's legitimate about this complaint.

      The domain transfers within the system with a couple
      mouse clicks. I doubt they monitor them in real time.

      When the system discovered that the grace period for the
      unpaid fees had expired it canceled the domain... no surprise
      there.

      The OP has a legitimate beef but it's with the person
      who sold her the domain, not with GoDaddy.
      Lol, yeah they don't have enough money to hire someone to track this type of crap. This is GoDaddy's fault period. They shouldn't let the names be transferred without receiving the money.
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      • Profile picture of the author Jill Carpenter
        Originally Posted by Shemp Hain View Post

        Lol, yeah they don't have enough money to hire someone to track this type of crap. This is GoDaddy's fault period. They shouldn't let the names be transferred without receiving the money.
        Why should they hunt down the money? They don't know what kind of arrangement the buyer and seller might have.

        For all they know, someone had a domain, someone wanted it, and the person who wanted it said to just transfer it and they'd take care of getting it up to date. They don't know what the person PAID for the domain. They just are allowing stuff to transfer in the system. It is not their requirement to babysit peoples personal business transactions.
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      • Profile picture of the author Tsnyder
        Originally Posted by Shemp Hain View Post

        Lol, yeah they don't have enough money to hire someone to track this type of crap. This is GoDaddy's fault period. They shouldn't let the names be transferred without receiving the money.
        I am constantly amazed at the number of people on a business
        forum who so frequently demonstrate so little understanding of
        business.

        The OP purchased a domain name from a third party. Unbeknownst
        to her that party owed fees of some kind to GoDaddy but failed to
        pay them. At some point GoDaddy decides to exercise their right to
        withhold services due to failure to pay.

        And... some how... this is GoDaddy's fault.

        Ridiculous.

        Tsnyder
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        • Profile picture of the author VanessaB
          Originally Posted by Tsnyder View Post

          I am constantly amazed at the number of people on a business
          forum who so frequently demonstrate so little understanding of
          business.

          The OP purchased a domain name from a third party. Unbeknownst
          to her that party owed fees of some kind to GoDaddy but failed to
          pay them. At some point GoDaddy decides to exercise their right to
          withhold services due to failure to pay.

          And... some how... this is GoDaddy's fault.

          Ridiculous.

          Tsnyder
          Don't you think GD should be aware of any debts on the domains they register, at the time of a transfer from one person to another?

          Seems to me that if they were the company it was registered with, and they were owed fees, they should have known it when they decided to transfer it to a new owner.

          -Dani
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        • Profile picture of the author davezan
          Originally Posted by Tsnyder View Post

          And... some how... this is GoDaddy's fault.
          Heh, it just feels conveniently easier to blame someone for doing what one feels
          is outrageous. Unfortunately, that's also easy to feel if one doesn't totally know,
          much more care, what went on behind the scenes, and that's inspite of trying to
          explain.

          I notice Evita hasn't been here for the past two days, so I hope she's decided to
          try working this out...unless she's since moved on.

          Originally Posted by DanielleS View Post

          Don't you think GD should be aware of any debts on the domains they register, at the time of a transfer from one person to another?

          Seems to me that if they were the company it was registered with, and they were owed fees, they should have known it when they decided to transfer it to a new owner.

          -Dani
          Indeed. They'll probably address that soon after, though it's unfortunate (sigh)
          to do so after something like this happens.
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  • Profile picture of the author lloydh
    I agree, GoDaddy should have chased the person who owed the money.

    They should not have allowed a transfer if there was money outstanding.

    Taking it back like that was not good business practise in my humble opinion.
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  • Profile picture of the author Hardy Chou
    GoDaddy was just sold for 2+ billions making Parsons a new billionaire.
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    • Profile picture of the author RevSEO
      Originally Posted by Hardy Chou View Post

      GoDaddy was just sold for 2+ billions making Parsons a new billionaire.
      A new billionaire? I'm pretty sure he was close to it prior to this sale.

      This is pretty outrageous though, unfortunately I've heard of a ton of GoDaddy horror stories. Here's another one that really makes me concerned.
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  • Profile picture of the author Dennis Gaskill
    I don't, and wouldn't, use GoDaddy, but ... didn't you check to see when the domain expired? Couldn't you have avoided this by being proactive and renewing the domain?
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  • Profile picture of the author Joseph Robinson
    Banned
    Goddaddy should have eaten the fee on this one or gone after the old domain owner. As far as the OP knew, everything had gone through just fine. She had no way of knowing the old fees weren't paid.
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    • Profile picture of the author Dennis Gaskill
      Originally Posted by Joe128139 View Post

      Goddaddy should have eaten the fee on this one or gone after the old domain owner. As far as the OP knew, everything had gone through just fine. She had no way of knowing the old fees weren't paid.
      Why not? I don't understand why she couldn't have checked what the expiration date was for the domain, and since it was due, simply renewed it. That is what we're talking about, right? The domain wasn't renewed? Or does GoDaddy charge a transfer fee and that's what wasn't paid. If that's the case, it's just one more reason not to use them.
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      • Profile picture of the author Evita
        Originally Posted by Dennis Gaskill View Post

        Why not? I don't understand why she couldn't have checked what the expiration date was for the domain, and since it was due, simply renewed it. That is what we're talking about, right? The domain wasn't renewed? Or does GoDaddy charge a transfer fee and that's what wasn't paid. If that's the case, it's just one more reason not to use them.


        No. This has nothing to do with an expired domain.


        Evita
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        • Profile picture of the author Dennis Gaskill
          Originally Posted by Evita View Post

          No. This has nothing to do with an expired domain.


          Evita
          Okay, my mistake. Sorry.
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        • Profile picture of the author dracoboar
          Originally Posted by Evita View Post

          No. This has nothing to do with an expired domain.


          Evita


          Can someone explain exactly what fees we are talking about?
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          • Profile picture of the author Evita
            Originally Posted by dracoboar View Post

            Can someone explain exactly what fees we are talking about?
            The only thing I know is that GoDaddy called them "miscellaneous" fees.

            Fees unpaid by the prior owner. Unpaid fees they discover months after they allowed that person to transfer the domain out of their account. Some accounting...

            Evita
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            • Profile picture of the author davezan
              Originally Posted by Evita View Post

              The only thing I know is that GoDaddy called them "miscellaneous" fees.

              Fees unpaid by the prior owner. Unpaid fees they discover months after they allowed that person to transfer the domain out of their account. Some accounting...

              Evita
              Evita, did Go Daddy say if the previous owner or so, by any chance, disputed any
              payment to them?
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  • Profile picture of the author Jake Gray
    Although I am quite frequently found using GoDaddy as a registrar, I truly
    have not enjoyed doing business with them like I have with other registrars.
    For the most part, they handle themselves in a decent manner, but you will
    always get a 'bad apple' on support that acts extremely rude. If this ever
    happens, they can expect to lose a few dozen domains.
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    • Profile picture of the author VegasGreg
      Originally Posted by Tsnyder View Post

      Oh stop.... what's legitimate about this complaint.

      The domain transfers within the system with a couple
      mouse clicks. I doubt they monitor them in real time.

      When the system discovered that the grace period for the
      unpaid fees had expired it canceled the domain... no surprise
      there.

      The OP has a legitimate beef but it's with the person
      who sold her the domain, not with GoDaddy.
      Yea, this is not a GoDaddy issue, it is an issue between the OP and the seller of the domain.

      Though there are some legitimate issues with Godaddy (all companies have issues of some sorts) 90%+ are actually user errors.

      I feel for you though in losing a domain name and understand your frustration and hopefully you will get it worked out.
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  • Profile picture of the author jerytohn
    Darn, I just bought a second hand car ... wonder if Toyota would be collecting the outstanding fees from me
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    • Profile picture of the author dibee
      We need a "title" that is free and clear before buying a domain name....
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      • Profile picture of the author webpageguru
        I stopped using GoDaddy some time ago and switched to our WF friends at HosttheName.com. Their customer service is INCREDIBLE and nothing is too much trouble for them. I am sure that they would not have allowed the above scenario to have occured. Although buying a domain from HosttheName is pricier than GoDaddy, the fantastic customer service and bargain basement hosting prices more than make up the difference. And no, I am not a shareholder of HosttheName!
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  • Profile picture of the author Yogini
    It sounds to me that if they accepted the transfer as well as your payment for domain privacy that they would need to honor that agreement. It should be up to them to collect the owed fees from previous owner. It was 3 months that have passed and not fair to the original poster to be penalized for their accounting error with a previous owner.

    Debbie
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  • Profile picture of the author enterpryzman
    I own many domains and have unfortunately bought about 100 that are in a godaddy account. I have heard horror stories much worse than this.

    Would have to agree with a poster above in that you are ultimately having a problem with the seller or caused by the seller.

    Send them a letter explaining the situation rather than an email and see if you can get your money back from seller. My guess is that the seller had been contacted about the fee's and neglected to pay them since he/she had been paid.

    My other guess is that if you read their terms of service, which you at some point agreed to, include their right to do exactly what they have done.

    I certainly hope this works out for you yet I doubt it will.


    Enterpryzman
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  • Profile picture of the author gforces
    What GoDaddy is going here flies in the face of common sense. The new domain owner owes them nothing. It should be obvious to them they have made a mistake. Is it worth the new owners time and effort to pursue them through legal channels to get the domain back? Probably not. Still that depends on what the domain is worth to them. Moving on is probably the smart thing to do here. Thanks to for giving us all a heads up on GoDaddy can treat it's customers.

    I stopped doing business with GoDaddy some time back as I was not happy with the way GoDaddy was handling themselves especially in the way of promoting their product. It will be interesting to see what will happen to the business now it has changed hands.
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  • Profile picture of the author Michael Mayo
    What was the Domain name?

    I find it hard to believe that GD did this to you. I'm not doubting you but I really find it
    hard to believe that it happened. The checks and balances that GD has should prevent
    such things.

    This has had to happen in the past and I'm sure they have been there and corrected
    it before now.

    If for some reason they haven't yet corrected their process then you should be
    rewarded and they should give you the domain for life minus any fees they might
    have to pay ICAN or what ever that thing is called...lol

    Hope you get it sorted. Let us know how it goes.

    Have a Great Day!
    Michael
    PS. Pay the 20 to keep the site then move all your domains.
    If it was a site you wanted then I can't see any justification in just letting it go
    like this?
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    • Profile picture of the author Jill Carpenter
      I don't think GoDaddy screwed you. I think the person who sold you the domain did by not handling fees, etc.

      And you as a buyer should learn from the situation and move on.

      Yea, this is not a GoDaddy issue, it is an issue between the OP and the seller of the domain.
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  • Profile picture of the author WebPen
    I gotta agree- sounds like the person who sold you the domain was the real scam artist, not Go Daddy

    I know a lot of people have complaints about them, but for 1.5 years GD has always treated me okay.
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  • Profile picture of the author CDarklock
    Originally Posted by Evita View Post

    On Sat, 7/2/2011, 12 WEEKS since I purchased the domain I get an email from Godaddy stating they had deleted the privacy registration and the domain from my account. (No explanation, nothing.)

    So, what happened was that the person I purchased this domain from had apparently not paid Godaddy the fees that were owed, or had done so with in a way that Godaddy never received the funds.
    Like any other asset purchase, when you bought the domain, you also bought any outstanding debts owed on it. You were responsible to pay those after the transfer, not the seller.

    The lack of contact makes my psychic powers tingle... they tell me... they tell me... that you didn't update the contact information on the domain when you received it.

    Which, incidentally, is a violation of ICANN policy and sufficient grounds to cancel the domain.
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    • Profile picture of the author VanessaB
      Originally Posted by CDarklock View Post

      Like any other asset purchase, when you bought the domain, you also bought any outstanding debts owed on it. You were responsible to pay those after the transfer, not the seller.

      The lack of contact makes my psychic powers tingle... they tell me... they tell me... that you didn't update the contact information on the domain when you received it.

      Which, incidentally, is a violation of ICANN policy and sufficient grounds to cancel the domain.
      CD... that is not accurate. You do not 'always' assume underlying debt. You only 'assume' underlying debts under certain circumstances.

      When I buy a car, a house a boat (assets)... there is a title, or a similar document. A title search will tell me if there are 'liens' against that title and if there are, I cannot be issued a 'clear title.'

      Generally, in a transfer of assets there is an 'agent' (most likely a title company) that checks the title, collects the money from the buyer, and uses it to clear any outstanding liens against the asset's 'title' and then issues any remaining proceeds to the seller.

      Certain circumstances where you would assume underlying debts would be:

      Buying a tax lien on real estate:
      In Florida (I can't speak for other states), if the owner does not pay the taxes, you can buy the 'lien' and after three years, if the owner has not repaid it, you can foreclose on the owner but you are still obligated to pay the underlying debts, (i.e, mortgage, new taxes, assessments, etc) or lose the title to the land.

      Assuming mortgages, or any payments:
      You already know there is an underlying debt, and are aware that you are assuming and must make the payments or the asset can still be repossessed, foreclosed, etc.

      These 'circumstances' include paperwork that states that the buyer is aware that they are taking responsibility for the underlying debt.

      *** But as far as this issue...

      I only have a couple of domains with GoDaddy and I don't even use them, (shame on me...)

      If it's in a TOS somewhere that a 'buyer' agrees to assume any underlying debt, then in this case the OP may be responsible for doing so... but if that is NOT in the "TERMS" then there is 'question.'

      I can't say for sure whether or not I think GoDaddy could legally do this, since domain names don't have 'titles' but if it were to be interpreted under the same laws as any other 'asset'... I would agree with the buyer that it's GD's responsibility to collect from the actual original debtor, as the buyer never consented to a contract that stated they were willing to assume that underlying debt.

      -Dani

      P.S. I want to add... that I do not know if it would have been possible for the buyer to have done the 'due diligence' of checking for outstanding debts prior to the purchase, due to the privacy clauses that would have prevented the registrar from releasing any information about the domain name to the OP before they actually owned it. Possibly an 'Authorization To Release Information" document, signed by the seller and given to them might have worked, but I don't know if a registrar would accept that as consent to give out information.
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      • Profile picture of the author CDarklock
        Originally Posted by DanielleS View Post

        CD... that is not accurate. You do not 'always' assume underlying debt. You only 'assume' underlying debts under certain circumstances.
        More accurately, under a small number of specific circumstances, there is a protocol under which I can discover those underlying debts and explicitly arrange their disposition.

        When I buy a car, a house a boat (assets)... there is a title, or a similar document. A title search will tell me if there are 'liens' against that title and if there are, I cannot be issued a 'clear title.'
        However, if the owner has physical possession of the title document, and hands it to you in exchange for a check... you get all the liens with the title and tough titty if you didn't know about them.

        That is why we do a title search in the first place.

        If you don't do one, then you may not know about those liens, but you are still liable to pay them. A title can be legally conveyed even if it is not clear, and it is the responsibility of the buyer to mitigate any risks.

        What you are describing here is not what the law requires, but what a lender requires. They want clear title, and without the assurance of a clear title they won't finance the purchase for most buyers. But you most assuredly can simply trade a check for the title, taking legal possession of the asset with all associated liens and encumbrances.

        This would, of course, be stupid. But it happens with vehicles and unimproved land all the time, because people simply aren't as careful with a four-figure purchase as they are with a six-figure purchase.
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        • Profile picture of the author VanessaB
          Originally Posted by CDarklock View Post

          More accurately, under a small number of specific circumstances, there is a protocol under which I can discover those underlying debts and explicitly arrange their disposition.



          However, if the owner has physical possession of the title document, and hands it to you in exchange for a check... you get all the liens with the title and tough titty if you didn't know about them.

          That is why we do a title search in the first place.

          If you don't do one, then you may not know about those liens, but you are still liable to pay them. A title can be legally conveyed even if it is not clear, and it is the responsibility of the buyer to mitigate any risks.

          What you are describing here is not what the law requires, but what a lender requires. They want clear title, and without the assurance of a clear title they won't finance the purchase for most buyers. But you most assuredly can simply trade a check for the title, taking legal possession of the asset with all associated liens and encumbrances.

          This would, of course, be stupid. But it happens with vehicles and unimproved land all the time, because people simply aren't as careful with a four-figure purchase as they are with a six-figure purchase.
          CD,

          If there is a lien ON the asset in question, the lien holder will have possession of the Title to it, not the seller you are dealing with.

          Clear title IS a lender requirement when using a 'loan' to secure the purchase of an asset, however it is ALSO a matter of 'RECORD' because a lien holder, holds titles, as collateral, therefore a seller will not have possession of that title, to convey to you.

          Now, I admit, I've seen a few 'uneducated' people hand over money without receiving a 'title/deed', and their 'lack of education' is responsible for that and, for not knowing to check a title for liens first, but those cases have been few and far between.

          This generally happens with the sales of assets like cars and boats, and occasionally in real estate transactions involving any type of 'owner financing,' 'wraparound mortgage' driven sales in which the 'buyer' may not be aware of things like title searches that discover liens, and the title insurance policies that cover any liens found after the transaction has occured, but again, this comes back to an 'uneducated buyer.'

          -Dani

          P.S. Generally, the sale of these types of assets are facilitated by a 3rd party, such as a title company, and THEY, not YOU, use the protocol to discover the underlying debts and explicitly arrange their disposition.The facilitator takes buyers money, pays off any liens against the asset, and gives proceeds to the seller.
          Any circumstances in which you as buyer must to title research, are much rarer than traditional ways of buying assets. i.e, getting mortgages, loans, etc.
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          • Profile picture of the author CDarklock
            Originally Posted by DanielleS View Post

            If there is a lien ON the asset in question, the lien holder will have possession of the Title to it, not the seller you are dealing with.
            I have a sheet of paper right here that is the title to a car I no longer own.

            I have possession of the title, but not ownership of the title.

            If I also had possession of the car, I could take money from someone, hand him the paper and let him drive away in the car.

            If there were a lien on the title, ownership couldn't be transferred until it was paid.

            If the buyer doesn't go check the official records, there's no way for him to know this.

            Now, me, I don't have ownership and I don't care if the next guy gets it. I got my money, screw you, this is your problem. And chances are I've sold the car because they were already threatening to come take it, anyway.

            The buyer has to pay the lien to transfer the title. There are still legal issues around the fact that I sold him something I didn't actually own, but they're a separate question.
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            • Profile picture of the author VanessaB
              Originally Posted by CDarklock View Post

              I have a sheet of paper right here that is the title to a car I no longer own.

              I have possession of the title, but not ownership of the title.

              If I also had possession of the car, I could take money from someone, hand him the paper and let him drive away in the car.

              If there were a lien on the title, ownership couldn't be transferred until it was paid.

              If the buyer doesn't go check the official records, there's no way for him to know this.

              Now, me, I don't have ownership and I don't care if the next guy gets it. I got my money, screw you, this is your problem. And chances are I've sold the car because they were already threatening to come take it, anyway.

              The buyer has to pay the lien to transfer the title. There are still legal issues around the fact that I sold him something I didn't actually own, but they're a separate question.
              CD
              If you had a lien on it, the person or entity that made you the loan would have taken the title as collateral, unless they were incredibly stupid.

              Incidentally, if they were too stupid to take the title as collateral, they were also probably too stupid to record the instrument signifying any liens on the asset. And without that 'record', they would not ever be able to 'repossess' the asset, because there is no legal, recording document stating that there ever was a lien.

              Once again, only a few uneducated people are going to hand over money, for an asset without it's title/deed, etc.

              Having a 'title' to something you simply don't own, is completely different than having a lien on an asset in which 9/10 times, the person making the lien takes the title to the asset, as collateral, and again, I repeat, unless they were incredibly stupid and in which case they would have been to stupid to record the 'lien agreement' as well.

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              • Profile picture of the author CDarklock
                Originally Posted by DanielleS View Post

                If you had a lien on it, the person or entity that made you the loan would have taken the title as collateral, unless they were incredibly stupid.
                What loan? Most liens are filed as an effort to collect a debt. If you already own the asset outright, you've still got the title - they don't come out and get it.
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                • Profile picture of the author VanessaB
                  Originally Posted by CDarklock View Post

                  What loan? Most liens are filed as an effort to collect a debt. If you already own the asset outright, you've still got the title - they don't come out and get it.
                  Most debts, are on loans, against assets. The only other ones are ones that result in 'judgments' from lawsuits. Which could theoretically allow a seller holding a title that was never 'given as collateral', to sell the item, with the title to a new buyer... and in those cases, the buyer, who didn't know to check the title before going down to the clerk an trying to register it could end up losing the asset plus any money he paid to that seller, but again... rare circumstances. Considering that the asset would have to have been owned outright by the 'seller' to have the title to begin with (before the lien was recorded).

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                  • Profile picture of the author CDarklock
                    Originally Posted by DanielleS View Post

                    and in those cases, the buyer, who didn't know to check the title before going down to the clerk an trying to register it could end up losing the asset plus any money he paid to that seller
                    Thank you.

                    /thread
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                    • Profile picture of the author VanessaB
                      Originally Posted by CDarklock View Post

                      Thank you.

                      /thread

                      CD.... that is a RARE case.

                      You would have people convinced to fear ever buying ANY asset because, you claim: they WILL assume any and all underlying debt which is simply NOT ACCURATE.

                      You stated that as an absolute, which it is NOT, is in fact actually rare, and offered absolutely nothing with regard to how to avoid it happening for those who may not have the knowledge.

                      You contributed nothing but a false absolution that invokes a fear that is not necessary because it is NOT absolute, as YOU presented it.

                      That was the reason for my responses to your post regarding that statement.

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                      • Profile picture of the author CDarklock
                        Originally Posted by DanielleS View Post

                        CD.... that is a RARE case.
                        Dani, you are missing something here.

                        Lenders do their due diligence before lending, yes. THEY will do what YOU ought to do: verify before lending the money that there is a clear title.

                        Because if they do not, any encumbrances and attachments on that title end up belonging to the buyer.

                        What you are describing is what the mortgage and real estate industries do to fix precisely the problem I described.

                        The problem would not need to be fixed unless it existed in the first place.

                        The OP did not use a lender and did not do her due diligence. So the mechanisms that lenders use to prevent this situation weren't there. And she ended up in this situation precisely because

                        THIS IS HOW IT ALWAYS WORKS.

                        And behold! The OP lost the asset and all the money she paid for it. Because no matter how common or how rare it is that you purchase an asset without a lender, when you do so, it is your job to do the due diligence - and if you don't, this is what happens.

                        Every. Single. Time.

                        I don't want people to be afraid to buy assets. I want them to be afraid to buy assets on the word of the seller without independently verifying the conditions and understanding the amount of risk they are facing.

                        Lenders won't let you do that, and there's a reason. Don't do it yourself, either.
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                        • Profile picture of the author davezan
                          Originally Posted by CDarklock View Post

                          verify before lending the money that there is a clear title.
                          Just exceptionally here, there's no granting, much more transfer, of title when
                          one registers or acquires a domain name. But definitely one ought to do their
                          due diligence if/when they can with so many scammers out there.
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                          David

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                          • Profile picture of the author VanessaB
                            Originally Posted by davezan View Post

                            Just exceptionally here, there's no granting, much more transfer, of title when
                            one registers or acquires a domain name. But definitely one ought to do their
                            due diligence if/when they can with so many scammers out there.
                            Dave,
                            I suggested earlier that perhaps a domain name registrar would accept an Authorization To Release Information document to appraise a buyer of any outstanding doubts, but I don't know if the registrar would accept that or not, and as Kay King pointed out there could be 'delays in reporting' that could still come back to bite someone in the a** later.

                            -Dani
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                            • Profile picture of the author Kay King
                              Dani -

                              I'm not sure why you've taken on this fight - but the OP posted 3 days ago and hasn't argued further. Problem could be solved for all we know. She was given the option of paying the $20 fees due. Yes, it's unfortunate it happened - but the scam was by the person who sold her the domain. Arguing the problem is pointless - you either pay the $20 and get your domain or you don't. Some problems you simply have to solve.

                              What GD did was withhold the domain until the fees are paid if she wants to have that domain.

                              You don't know if it's "absolute" or not - unless you've read all of GD's terms including the "miscellaneous fees" the OP mentioned. What GD has done is withhold the domain until that $20 due is paid. Chances are that is covered in their legal terms.

                              I would have paid the $20 immediately and then gone after the guy who sold it to me. It would be a cold day before he sold another domain.

                              kay
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                              • Profile picture of the author VanessaB
                                Kay, the 'absolute' I was referring to was CD's statement that you 'always assume underlying debt when making a purchase.'

                                I took on the 'discussion' with CD because CD has a very powerful ability to portray 'authority' which is a great thing, and because of that, someone could have taken his absolute statement as an absolute truth, when it isn't.

                                But I would have also challenged ANYONE who made that absolute statement as CD did.

                                As far as the rest of the thread, suggestions of things like due diligence, something I am used to doing in brick and mortar, haven't all necessarily translated over to the web yet, and so I gave 'thoughts' on how it might be possible to perform that due diligence, for the next person who might be thinking of buying a domain name from someone other than a registrar.

                                After all, many protections of the 'physical business' world are not available on the web yet... I thought we had these discussions for that very reason.

                                Additionally, the discussion also opened me up to your point of view on the issue with the time frames of processing information, as with banks, and caused me to think on that matter as well.

                                I realize the OP's problem has been solved, but our threads and posts REMAIN, for the benefit of others and future readers. If they didn't, we might as well just have a chat room instead of a forum.

                                And on that note, I am actually done with the discussion at this point. I may look into whether or not a registrar will accept an Authorization to Release document for that 'due diligence,' and if I do, I will report back findings, but I don't know if or when I will get around to that.

                                -Dani

                                Originally Posted by Kay King View Post

                                Dani -

                                I'm not sure why you've taken on this fight - but the OP posted 3 days ago and hasn't argued further. Problem could be solved for all we know. She was given the option of paying the $20 fees due. Yes, it's unfortunate it happened - but the scam was by the person who sold her the domain. Arguing the problem is pointless - you either pay the $20 and get your domain or you don't. Some problems you simply have to solve.

                                What GD did was withhold the domain until the fees are paid if she wants to have that domain.

                                You don't know if it's "absolute" or not - unless you've read all of GD's terms including the "miscellaneous fees" the OP mentioned. What GD has done is withhold the domain until that $20 due is paid. Chances are that is covered in their legal terms.

                                I would have paid the $20 immediately and then gone after the guy who sold it to me. It would be a cold day before he sold another domain.

                                kay
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                        • Profile picture of the author VanessaB

                          No CD, YOU are missing something here in that you said this:


                          Originally Posted by CDarklock View Post

                          Like any other asset purchase, when you bought the domain, you also bought any outstanding debts owed on it. You were responsible to pay those after the transfer, not the seller.
                          Right there, stated as an absolute, which it certainly IS NOT.

                          In fact all of your examples are exceptions to the rule that it is not.

                          In 'large' asset purchases, even absent a mortgage/loan, such as houses, cars, boats, very few people are going to be so uneducated that they will hand over cash without title and proper title search.

                          Neither in the post I quoted above, or any but the last one quoted below did you offer one bit of constructive advice on how to do due diligence, at all, because as far as your post quoted above said, "Like any other asset purchase, when you bought the domain, you also bought any outstanding debts owed on it. You were responsible to pay those after the transfer, not the seller."

                          Again, this is an absolute statement from you, but it is not accurate, as not all asset transfers require an assuming of all debt by the buyer, and that is in fact, the rarity-aka, the exception to the rule.

                          Originally Posted by CDarklock View Post

                          Dani, you are missing something here.

                          Lenders do their due diligence before lending, yes. THEY will do what YOU ought to do: verify before lending the money that there is a clear title.

                          Because if they do not, any encumbrances and attachments on that title end up belonging to the buyer.

                          What you are describing is what the mortgage and real estate industries do to fix precisely the problem I described.

                          The problem would not need to be fixed unless it existed in the first place.

                          The OP did not use a lender and did not do her due diligence. So the mechanisms that lenders use to prevent this situation weren't there. And she ended up in this situation precisely because

                          THIS IS HOW IT ALWAYS WORKS.

                          And behold! The OP lost the asset and all the money she paid for it. Because no matter how common or how rare it is that you purchase an asset without a lender, when you do so, it is your job to do the due diligence - and if you don't, this is what happens.

                          Every. Single. Time.

                          I don't want people to be afraid to buy assets. I want them to be afraid to buy assets on the word of the seller without independently verifying the conditions and understanding the amount of risk they are facing.

                          Lenders won't let you do that, and there's a reason. Don't do it yourself, either.
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                          • Profile picture of the author CDarklock
                            Originally Posted by DanielleS View Post

                            In 'large' asset purchases, even absent a mortgage/loan, such as houses, cars, boats, very few people are going to be so uneducated that they will hand over cash without title and proper title search.
                            Aaaaaaaaaaaand the reason is...

                            THE DEBTS GO WITH THE TITLE!

                            If they didn't, you wouldn't have to do that.

                            See, if the debts stayed with the seller, it wouldn't matter - the buyer would just walk away and the seller would keep the debts. So the lender wouldn't give a crap whether there were any debts, any more than they care if the seller has paid off his student loans.

                            But they jump through a bunch of hoops and make you pay fees and hire experts because the debts go with the title.

                            Again, this is an absolute statement from you, but it is not accurate
                            It is not complete, but it is accurate.

                            If Bob buys an asset from Joe, any debts Joe incurred on that asset now belong to Bob.

                            It may be true that BEFORE Bob buys an asset from Joe, he should do his due diligence and confirm that Joe doesn't owe any such debts, but that does not alter the accuracy of the original statement.

                            It may be true that AFTER Bob buys this asset from Joe, Joe has either been negligent or committed fraud and could be held criminally and civilly liable for his failure to disclose those debts to Bob, but that also does not alter the accuracy of the original statement.

                            What GoDaddy did was not outrageous. It was normal. The buyer did not properly vet the purchase, and unknowingly exposed herself to a risk which did indeed come to pass.

                            This is what we call "G&L" - gambled and lost. It is part and parcel of risk assessment. Some risks, you cannot see a cost-effective way to mitigate, so you ignore them and roll the dice. And sometimes you come up snake eyes.
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                • Profile picture of the author Kay King
                  Don't you think GD should be aware of any debts on the domains they register, at the time of a transfer from one person to another?
                  Do we know if it was a bad check or a payment that was refused days later? Or a credit card payment reversed due to fraudulent card? There are reasons GD might not have known there were funds due. Of course, they might require a waiting period on all transfers - but no one would like that.

                  If a bank mistakenly lists an extra $50 as a deposit to your account - they'll take it back as soon as they find the error...whenever they find the error. You'll be notified days later by mail.

                  It would be great if businesses were on top of every transaction and every transaction involved in that transaction - but they usually aren't.
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                  • Profile picture of the author VanessaB
                    Originally Posted by Kay King View Post

                    Do we know if it was a bad check or a payment that was refused days later? Or a credit card payment reversed due to fraudulent card? There are reasons GD might not have known there were funds due. Of course, they might require a waiting period on all transfers - but no one would like that.

                    If a bank mistakenly lists an extra $50 as a deposit to your account - they'll take it back as soon as they find the error...whenever they find the error. You'll be notified days later by mail.

                    It would be great if businesses were on top of every transaction and every transaction involved in that transaction - but they usually aren't.
                    AGREED. Absolutely agreed.

                    While no one would like the waiting period, is the price of instant gratification worth the risk of assuming underlying debt?

                    -Dani
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  • Profile picture of the author MikeTucker
    Yep, I avoid GoDaddy like the plague for other reasons, and advise people I like to do the same (although I recommend them to my competitors).

    BUT, in this case I agree that it is the OP's problem. "Let the Buyer Beware", when you purchased the domain, you purchased its debt, too.
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  • Profile picture of the author serena85
    Hmm still dont get how this problem is not GoDaddy`s..... Are you people serious?????

    If you go to the store and buy bad breed is the producer fault or the store fault??

    Think before you speak. Why does Evita has to pay for their stupidity???
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    • Profile picture of the author theimdude
      Originally Posted by serena85 View Post

      Hmm still dont get how this problem is not GoDaddy`s..... Are you people serious?????

      If you go to the store and buy bad breed is the producer fault or the store fault??

      Think before you speak. Why does Evita has to pay for their stupidity???
      Hmmm go and buy a car which is still on account with the previous owner and the bank will walk in and take it from you and will not refund you your money.

      Seems the OP got scammed by the seller and not godaddy. All these godaddy haters here. Wonder if they all going to love godaddy now that it has a new owner

      Seems to me on the internet if a company is successful a lot of people hate them.

      Standing up for godaddy here as they did nothing wrong and I have not had any problems with them. If there was a problem I phone them and they help.

      Anycase phone them as they are very helpfull and find out where you stand.
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      • Profile picture of the author VanessaB
        Originally Posted by theimdude View Post

        Hmmm go and buy a car which is still on account with the previous owner and the bank will walk in and take it from you and will not refund you your money.

        Seems the OP got scammed by the seller and not godaddy. All these godaddy haters here. Wonder if they all going to love godaddy now that it has a new owner

        Seems to me on the internet if a company is successful a lot of people hate them.

        Standing up for godaddy here as they did nothing wrong and I have not had any problems with them. If there was a problem I phone them and they help.

        Anycase phone them as they are very helpfull and find out where you stand.
        Oh Dear God.... do you not comprehend what a TITLE is? When you buy a car, in the USA.. you get a TITLE... if the owner has any lien on the property, the lien holder has the title and therefore cannot give it to you.

        If the seller says they don't have a title or they lost a title, you go to whatever agency handles 'recording' in your state, town... (where I live, it's called the Clerk of the Circuit Court) and you do a title search, will will tell you about any liens.

        -Dani
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        • Profile picture of the author theimdude
          Originally Posted by DanielleS View Post

          Oh Dear God.... do you not comprehend what a TITLE is? When you buy a car, in the USA.. you get a TITLE... if the owner has any lien on the property, the lien holder has the title and therefore cannot give it to you.

          If the seller says they don't have a title or they lost a title, you go to whatever agency handles 'recording' in your state, town... (where I live, it's called the Clerk of the Circuit Court) and you do a title search, will will tell you about any liens.

          -Dani
          As I was using a example of how my country work we don't do it the USA way. I don't live in the good ol USA.
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  • Profile picture of the author Andrea Wilson
    I have read people saying its the fault of the seller and the other one its the fault of godaddy. My personal opinion is that they should have at least explained every little details why they were asking Evita to pay for the seller of domain's unpaid fees. At least it can give justice on their act of cancelling the domain and everything.

    Andrea
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  • Profile picture of the author mmsearch
    What the ...... I can't believe people defending godaddy here- this is redonkulous
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    • Profile picture of the author gfMedia
      Originally Posted by CDarklock View Post

      Like any other asset purchase, when you bought the domain, you also bought any outstanding debts owed on it. You were responsible to pay those after the transfer, not the seller.
      Absolutely true.
      Originally Posted by CDarklock View Post

      Which, incidentally, is a violation of ICANN policy and sufficient grounds to cancel the domain.
      Again true.
      Originally Posted by mmsearch View Post

      What the ...... I can't believe people defending godaddy here- this is redonkulous
      I wouldn't defend GoCrappy in a million years they simply suck. I've posted about issues with them several times and still people think GoCrappy is ok - Nope no way!
      http://www.warriorforum.com/main-int...ml#post4063485
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  • Profile picture of the author Karthik Reddy
    When somebody transfers a domain name from their godaddy account to your godaddy account, only the ownership changes. The existing domain name expiry date is intact.
    So this is not godaddy's fault. It was the OP's negligence.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Karthik Reddy View Post

      When somebody transfers a domain name from their godaddy account to your godaddy account, only the ownership changes. The existing domain name expiry date is intact.
      So this is not godaddy's fault. It was the OP's negligence.
      Did you read the thread at all? It isn't about an expired domain. It's about Godaddy snatching the domain from someone because they didn't collect a fee that was owed by the previous owner and they want to give the bill that they didn't collect to the new owner.
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      • Profile picture of the author Karthik Reddy
        Originally Posted by sbucciarel View Post

        Did you read the thread at all? It isn't about an expired domain. It's about Godaddy snatching the domain from someone because they didn't collect a fee that was owed by the previous owner and they want to give the bill that they didn't collect to the new owner.
        I re-read the OP again. A domain was purchased at DP from a seller by the OP who got a push of the domain from the seller to her account. She purchases a privacy from godaddy for the domain. Meanwhile godaddy is not paid for the actual domain renewal either by the previous onwer or the present owner. I am pretty sure the OP should have received emails from godaddy telling her that the domain was expiring. If this didn't happen, yes, godaddy is to blame.
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        • Profile picture of the author sbucciarel
          Banned
          Originally Posted by Karthik Reddy View Post

          I re-read the OP again. A domain was purchased at DP from a seller by the OP who got a push of the domain from the seller to her account. She purchases a privacy from godaddy for the domain. Meanwhile godaddy is not paid for the actual domain renewal either by the previous onwer or the present owner. I am pretty sure the OP should have received emails from godaddy telling her that the domain was expiring. If this didn't happen, yes, godaddy is to blame.
          Read post #13

          Originally Posted by Evita View Post

          No. This has nothing to do with an expired domain.


          Evita

          Nothing to do with an expired domain.
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          • Profile picture of the author Karthik Reddy
            Originally Posted by sbucciarel View Post

            Nothing to do with an expired domain.
            sorry my bad!
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          • Profile picture of the author supersonic
            Originally Posted by sbucciarel View Post

            Read post #13
            LOL! These 3 words made me laugh for atleast 5 mins.
            This was a very good way to make other person understand that he is not reading the whole story but is keeping himself sticking to his own opinion.

            "Read post #13" nothing else... haha!
            You've a good sense of humor (IMO )
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            • Profile picture of the author Karthik Reddy
              Originally Posted by supersonic View Post

              LOL! These 3 words made me laugh for atleast 5 mins.
              This was a very good way to make other person understand that he is not reading the whole story but is keeping himself sticking to his own opinion.

              "Read post #13" nothing else... haha!
              You've a good sense of humor (IMO )
              Atleast I provided my "opinion" in this thread, what did you do in here?
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  • Profile picture of the author goodmast3r
    I just lost my domain. It was transfered to another account/ email which I don't know who. Luckily it was not an important domain. So I just leave it. Not worth my time chasing it. Not sure what happen. Someone broke my account or system error. I did change my password after the event
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  • Profile picture of the author Greg guitar
    It is kind of stunning that they would just take it away without warning-especially since they took her money for the private reg without mentioning the overdue fees.

    It's even more astounding that some Warriors seem predisposed to take the side of a giant corporation against an individual even in cases where the corporation obviously (assuming the op's account is accurate), behaved in such an egregious manner.

    I for one, do not want to do business with a company that takes my money, and then without warning, takes back the thing that I paid for. Imagine if you had put 3 months of hard work into developing a great site on the domain-this kind of behavior could potentially cost you five figures in lost revenue, not to mention a lot of angry customers, if you were hosting for example, a membership site on it, and all of a sudden, every member that tried to log in is going to find that the site no longer exists.

    To those who say it's on the op for not doing her due diligence, can you please tell us what one is supposed to do, aside from making sure the domain is not expired, and is registered to the seller?

    To my knowledge, there is no way for you to go into the account of another person to check on what they might owe, without them giving you their username and password. If fees other than registration are truly the obligation of the op to pay, why was she allowed to pay for privacy, without any mention of said fees-did they not imply that there were no snags when they accepted her money? And should they not have at least refunded her?

    Aside from the legal questions of rights and responsibilities, if a big registrar like Godaddy is going to make it our job to research the history of the former owners' account, and take away our domains if we fail to discover and pay any fees owed by the seller, they run a big risk of driving away business.

    I don't know about everyone else, but when I buy a domain, I want it to be quick and easy. I don't call being forced to research the history of the account the domain used to be registered to, quick and easy. There are no equivalent of real estate title companies that I know of, for domains. Making it into a real estate type transaction is going to kill just about every deal. In fact, after hearing this tale, I am going to be very leery about buying a domain that is currently registered with Godaddy.

    Due diligence, in this case, should be something you can conduct in a minute or less, by checking two items: is the domain registered to the person selling it, and is the registration current. If they want to attach any other fees owed by the seller, then they should make it automatic that when you check their site to see if the registration is current, they also alert you to any debts they consider to be transferred to you, along with the domain registration.
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    • Profile picture of the author Black Hat Cat
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      Originally Posted by Greg guitar View Post

      It's even more astounding that some Warriors seem predisposed to take the side of a giant corporation against an individual even in cases where the corporation obviously (assuming the op's account is accurate), behaved in such an egregious manner.
      Yes yes....we must side against the evil, giant corporation because....well, because they are big.....and they have a lot of money, so they obviously are in the wrong. You know, because they are a giant corporation. And giant corporations are bad. Really bad. Really really bad. Never mind the fact that it was an non-corporation individual who screwed her by selling the domain without disclosing to her that fees were due, which is most likely why they sold the domain to begin with. No no...corporation....evil.....bad. Must blame corporation.

      Pffft.
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      • Profile picture of the author Laurie Rogers
        Meh and you wonder why I don't like them ... SHADY!

        I do find it humorous that every time someone has problem with them, someone comes in and says, "I have a hard time believing that!" .. they DO have a habit of pulling shady crap.

        To the OP, go through their TOS and see if there's anything in there about assuming the previous owners debt.

        And sorry you SHOULD get warning and certainly it shouldn't take 90 days for them to figure out there's debt owing on the account. Big whoop they're a "big corporation", they're big, therefore they should have the staff on hand to know there's money owing on the account.
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        • Profile picture of the author davezan
          Alright, it's time for me to give a detailed reply as well. While some of you can
          find some of my comments here maybe silly, my intent is to help understand
          certain things.

          First, every domain registrar is billed by an authoritative Registry (a higher power
          in a manner of speaking) for every registration, renewal and transfer of a domain
          name they accept within their system. That's been going on since day one.

          Assuming Go Daddy really wasn't able to get any payment owed for the domain
          name the OP bought from that DigitalPoint/DP user, they actually lost money
          on that. When you lose money providing a service like this, you'll maybe want
          to cut off that loss. (except if you perhaps choose to eat it...)

          As to how something as absurd as Go Daddy not finding out sooner that they
          still have money due them for that domain name, well...I've seen similar kinds
          of stuff like that occur with some other companies in other fields. Someone I
          know told me his email provider actually didn't bill him for a few months, yet
          was still able to use their services until it was finally discovered and later paid.

          That's not an excuse, of course. I'm just saying that stuff happens.

          Now, some folks discussed things like property, assets, titles and the like. As a
          few already said, read your registrar's contract.

          In virtually every one of them, you're going to find all of them say that you do
          not really own the domain name, be given title or property rights, etc. While I
          have seen some decisions saying a domain name is property for this or that or
          so or such, none declared they're property for any situation whatsoever.

          I hate to say this, but you'll also find all of them state something like they can
          take the domain name from you for whatever reason. You just won't find them
          doing that without an arguably valid reason and risk their reputation over it,
          though Go Daddy's isn't exactly and necessarily stellar either.

          Also assuming the OP's account is right that Go Daddy didn't seemingly try to
          resolve it with her before taking the name outright, I also find that deplorable.
          In my ex-registrar life, we've had very few (and unfortunate) cases of taking
          back a customer's domain name inspite of sincere efforts at trying to resolve
          them.

          One scenario would be something like this:

          1. A registers and pays for said domain name with registrar.

          2. A eventually sells said domain name to B. B pays A in full, and the domain is
          transferred to B.

          3. A actually disputes the payment with the registrar...and succeeds. Absurd
          also, I know, but...again...I've seen that happen.

          4. So registrar takes the domain name from B, and A runs off with B's money.

          5. Registrar finds they're owed money for the name, and eventually takes that
          back from B inspite of trying to work things out.

          I give that scenario because I'm suspecting that's what happened to Evita. I
          also saw some DP users complain about that happening to them, or something
          like the domain name turned out to have been stolen and sold to them.

          Sadly, this is a no-win situation. Someone had to make a choice, and someone
          is obviously not going to be happy.

          The least Go Daddy could do is refund Evita's money for the privacy service. I
          honestly doubt they'll do more after that, but...one can hope.

          If anything, it might've helped if the domain owner's background was checked.
          Sometimes it's easier said than done, though.

          Finally, this actually can happen with any registrar you deal with. You just do
          not hear about this often, much more reported.

          Be vigilant, everybody. If it's any consolation, you're not alone.
          Signature

          David

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      • Profile picture of the author Greg guitar
        Originally Posted by Black Hat Cat View Post

        Yes yes....we must side against the evil, giant corporation because....well, because they are big.....and they have a lot of money, so they obviously are in the wrong. You know, because they are a giant corporation. And giant corporations are bad. Really bad. Really really bad. Never mind the fact that it was an non-corporation individual who screwed her by selling the domain without disclosing to her that fees were due, which is most likely why they sold the domain to begin with. No no...corporation....evil.....bad. Must blame corporation.

        Pffft.

        You're grossly twisting my words-which I clearly qualified. I am talking about THIS CASE, as I made clear, and also qualified by saying "if the op's account is accurate". I never said they are bad because they are big.

        I defend who I think is in the right; in this case it is obviously the op; again assuming her account is accurate. I was predisposed to like Godaddy, because I've had good experiences with their customer service.

        It happens that sometimes corporations run roughshod over individuals, and usually the one with more money and power prevails. That is why I consider it weird that some individuals always can be counted on to jump to the defense of the corporation, no matter what mental gymnastics are required to do so.

        The seller may have done wrong, or not; how do you even know the charges are valid? We only have Godaddy's word (again, assuming an accurate account by the op), on it, which I guess you are predisposed to assume is golden.

        As it happens, I spoke to someone at Godaddy who told me the only charges that would cause them to take the domain, would be renewal, so either the op's account is wrong, or Godaddy screwed her in violation of their own policy (if the representative has it right-he went and read a document to get the answer; came back and said there are no fees that would ever interfere with your domain, other than registration).
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  • Profile picture of the author Targeted Traffic
    Yep...this doesn't look like professionalism for me...too bad for a big corporation like them...
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  • Profile picture of the author Sardent
    So...when buying real estate, do liens go with the former owner or the property?
    Signature
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  • Profile picture of the author TheJord
    In the US and Canada, liens stick with the property, and unless you ask, you won't be told that a lien exists. Sounds like a grim example of web real estate being the same way.

    The seller screwed you, and GoDaddy decided to screw you a little bit extra.
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  • Profile picture of the author Joshua Rigley
    Banned
    I've never used GoDaddy. I hate their user interface. I've always used NameCheap.com. Cheaper than GoDaddy (free WHOIS protection), and I've never had any problems with them so far.
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    • Profile picture of the author sandrax
      Originally Posted by Joshua Rigley View Post

      I've never used GoDaddy. I hate their user interface. I've always used NameCheap.com. Cheaper than GoDaddy (free WHOIS protection), and I've never had any problems with them so far.
      Ditto hee, there user interface is so slow and unorganized. I do have pretty much all my domains with them though, I guess I'm getting used to it.

      I had to pay for a private registration once, they automatically billed me but I no longer wanted it, I emailed them and they refunded it to me. I thought that was nice of them.

      I believe if it's within a few days of registration of a domain or renewal of a domain of private registration you can ask for a refund if you no longer wanted and they will grant it to you.
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      • Profile picture of the author Jill Carpenter
        Originally Posted by serena85 View Post

        Hmm still dont get how this problem is not GoDaddy`s..... Are you people serious?????

        If you go to the store and buy bad breed is the producer fault or the store fault??

        Think before you speak. Why does Evita has to pay for their stupidity???
        Well, actually - the breeder is at fault. The store is the middle man.

        If I buy lets say a blender or something from Walmart. So the Blender is actually a different brand (not the walmart brand) that can be bought in many stores. I just happened to get it at Walmart as they had the cheapest price.

        So, I have an issue and the blender explodes on me while making a Pina Colada. Is Walmart to blame? Hell no. They were the middle man. I need to go to the source. Although - as a good middle man Walmart will take the blender back and go deal with the original maker - but they don't have to do this. The original blender gave some customer service number and an address to contact if there were issues with their product.

        Go Daddy is just a middle man. You had something transferred through them, but the person who sold you the original product should have made sure it was in good working order and you should have gotten some verification that everything was up to date and legal.

        So, this is not GD fault IMO.

        Originally Posted by Go Daddy View Post

        Evita,

        We apologize that the service you have received has not met your expectations. We would love to get more details about your experience if possible and research this incident further. Can you please private message us the details? Please include the domain and any other relevant info you have, such as an incident ID. Kind Regard Colby Go Daddy Social Media Team
        That is really nice, and I hope she looks into it. I've seen you post a couple of times but this is a big forum so not sure how we verify your identity.

        Anyway, welcome to the forum and if you are a rep - keep up the good work! I've never had issues with you guys and recommend you without hesitation.
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    • Profile picture of the author want2knowhow
      Originally Posted by Joshua Rigley View Post

      I've never used GoDaddy. I hate their user interface. I've always used NameCheap.com. Cheaper than GoDaddy (free WHOIS protection), and I've never had any problems with them so far.
      Hmm..me thinks I'm switching! Thanks to the OP and this info.
      Signature

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  • Profile picture of the author celente
    I had 37 domains and websites and membership sites hosted on GoDaddy!

    thank the good lord I moved away from them years ago. They started their shinnanigans in 2008 I reckon..or when the stockmarket started crashing...who knows if that was a coincidence.???

    But I refuse to use them any more. Just saying!
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    • Profile picture of the author VanessaB
      Originally Posted by Sardent View Post

      So...when buying real estate, do liens go with the former owner or the property?
      Originally Posted by TheJord View Post

      In the US and Canada, liens stick with the property, and unless you ask, you won't be told that a lien exists. Sounds like a grim example of web real estate being the same way.

      The seller screwed you, and GoDaddy decided to screw you a little bit extra.


      No, in the US, they do NOT automatically stick with the property.
      In the U.S., unless the contract specifically states that the buyer is assuming any liens and or underlying debts, a title agency or attorney, depending on the laws of the state, takes the money from the buyer, pays off all liens, and gives the seller the remainder of the proceeds, and they buyer a clear title.

      -Dani
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  • Profile picture of the author christopher jon


    Don't worry GoDaddy, I just dropped half a grand into your wallet today.
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    • Profile picture of the author Nadim Hussain
      I can see why GD might think they have the right to cancel the OP's domain but surely somebody dealing with the case should have been able to see the benefit of taking a $20 hit to keep a paying customer happy...???

      It really amazes me when I see this short-term thinking in business.

      FWIW I've been using namecheap since the start of 2011 and have always been happy with their service and would definitely recommend to other warriors.
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      • Profile picture of the author Laurie Rogers
        Originally Posted by NadimH View Post

        I can see why GD might think they have the right to cancel the OP's domain but surely somebody dealing with the case should have been able to see the benefit of taking a $20 hit to keep a paying customer happy...???

        It really amazes me when I see this short-term thinking in business.

        FWIW I've been using namecheap since the start of 2011 and have always been happy with their service and would definitely recommend to other warriors.

        This is true and I'm not certain if she's a first time customer, but I will usually say something to that extent, if I am indeed a first time customer. ie: "hey you know I'm a first time customer and sorry but your poor handling of my situation will cause me NOT to do business with you anymore."

        That usually serves companies with a bit of a "wake up call", unless the person handling it is a total jerk off. And godaddy also has a habit of kissing butt and offering deals when they lose customers (I know because they're still sending me emails asking me why I left and offering me deals if I come back) ... I would indeed phone again and ask to speak to a supervisor or someone to that extent.

        I'll stick to namecheap as well, so far so good with their service and have yet to even talk to their customer service about any of my domains.
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      • Profile picture of the author davezan
        Originally Posted by NadimH View Post

        I can see why GD might think they have the right to cancel the OP's domain but surely somebody dealing with the case should have been able to see the benefit of taking a $20 hit to keep a paying customer happy...???

        It really amazes me when I see this short-term thinking in business.
        One dilemma there is you also potentially invite other folks to be...shall we say...
        similarly demanding or even more, to the point of also raising expectations to the
        unrealistic. While I agree it can be beneficial taking a short-term loss to possibly
        ...possibly...having a long-term gain, at what point does one make that choice?
        Signature

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  • Profile picture of the author ZaneZenMaster
    Hmm... I've constant heard complaints about godaddy, even though I've been with them for quite a while without much problem.
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    • Two VERY important tips for dealing with registrars (the voice of over 15 years experience speaking)

      1. NEVER host your website at the same company that your domain is registered at.

      2. When you buy a domain from somebody ALWAYS transfer to a different registrar than the one that the seller had it on.
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  • Profile picture of the author dagaul101
    That's shocking that Godaddy would do this, they normally have a stellar reputation, you could always chase the buyer to find out exactly what happened
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  • Profile picture of the author Peter Gehr
    I'm sure it's infuriating to be faced with having to pay the fee for some other customer's bungle, but I have a feeling that you may have been speaking to the wrong person, or perhaps if you've used inflammatory and emotional responses to this debacle, then the simple solution may have been clouded by the communication "steam."

    If you count to 10, and try approaching them with a full explain without any fire or fury, it may work to your advantage.

    Perhaps you've tried this, but if not, give it a try as there must be a resolution that will result in your favor.

    I've used GoDaddy before, and although they are not always my 1st choice, I've never had any issues.

    Good luck with your diplomacy as I'm sure this can be resolved using the right "keywords" in your presentation and explanation.
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  • Profile picture of the author Teravel
    I think the best course of action would be to CALL GODADDY AND ASK WHY THIS HAPPENED. They can explain what is going on, and the best course of action to take to resolve the issue.

    IF the OP has explained the situation correctly, GoDaddy should have taken the "Transfer Fees" from the Seller before transfering the domain to a new owner.

    IF this entire event happened because of something not explained in the OP, then they will explain that to you when you call.

    The point is, you need to stop crying to all the people here that can't help you in any way. You need to contact GODADDY and talk with them about the situation, because they are the ones on the other side of your arguement. They have the answers you are looking for, so just ask...
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    • Profile picture of the author VanessaB
      Originally Posted by Teravel View Post

      I think the best course of action would be to CALL GODADDY AND ASK WHY THIS HAPPENED. They can explain what is going on, and the best course of action to take to resolve the issue.

      IF the OP has explained the situation correctly, GoDaddy should have taken the "Transfer Fees" from the Seller before transfering the domain to a new owner.

      IF this entire event happened because of something not explained in the OP, then they will explain that to you when you call.

      The point is, you need to stop crying to all the people here that can't help you in any way. You need to contact GODADDY and talk with them about the situation, because they are the ones on the other side of your arguement. They have the answers you are looking for, so just ask...
      That was completely uncalled for. The OP has already spoken to GoDaddy and the results were not satisfactory. This was a very good place for the OP to post about their experience, as WF is full of Internet Marketers, and the large percentage of us have domains, have bought domains and may very well have had our experiences, and hopefully resolutions that we could share.

      -Dani
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    • Profile picture of the author Laurie Rogers
      Clearly you didn't actually read the whole thread or you'd know the OP already did that. And I will agree with Dani, your comments are completely uncalled for. So what if the OP is ranting about their shady service? This is a marketing forum, we're here to not only learn and help others learn how to market and make money online, we're also here to give advice with situations that may arise within our business dealings.

      Maybe you can quit crying about the OP's supposed "crying."

      Originally Posted by Teravel View Post

      I think the best course of action would be to CALL GODADDY AND ASK WHY THIS HAPPENED. They can explain what is going on, and the best course of action to take to resolve the issue.

      IF the OP has explained the situation correctly, GoDaddy should have taken the "Transfer Fees" from the Seller before transfering the domain to a new owner.

      IF this entire event happened because of something not explained in the OP, then they will explain that to you when you call.

      The point is, you need to stop crying to all the people here that can't help you in any way. You need to contact GODADDY and talk with them about the situation, because they are the ones on the other side of your arguement. They have the answers you are looking for, so just ask...
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  • Profile picture of the author deepali goyal
    oh its really bad. But you have to collect the information from godaddy about fees before transfer the domain.
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  • Profile picture of the author joefalk
    Someone have something other than GoDaddy to recommend when registering domains?
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  • Profile picture of the author anthony2
    I've heard alot of the horrer stories when dealing with Godaddy.

    I've never had a major problem with them but i still use a company

    called NameCheap to buy most of my domain names.
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  • Profile picture of the author Go Daddy
    Evita,

    We apologize that the service you have received has not met your expectations. We would love to get more details about your experience if possible and research this incident further. Can you please private message us the details? Please include the domain and any other relevant info you have, such as an incident ID. Kind Regard Colby Go Daddy Social Media Team
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  • Profile picture of the author azmanar
    Hi,

    Its good to monitor business trends but it's bad to follow the trends.

    I'd be wary with all the hypes about G, FB and now GD.
    Many got burnt in the rush.

    More often than not, popular services with millions of clients,
    would have problems servicing their smaller clients.

    Read reviews about the heavily promoted providers.
    At the same time, prepare alternatives.
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    === >>> Tomorrow Should Be Better Than Today

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  • Profile picture of the author Vici
    The best part about your situation is that there always more options. They are not the only game in town in terms of website hosting.
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  • Profile picture of the author 1babywarrior
    why defend godaddy even a lil bit. why give them more money anyway. why support bob's animal poaching hobby. seriously all this fuss over a company that is notorious for over advertising to clients, has extremely crummy hosting, stupid high prices for simple services, puts a ton of ads in checkout forms, ads inside of ads with ads in those ads, and has even been caught on tape supporting poaching. some of you warriors need to chill and stop being so grumpy all the time, just cause gd may not have screwed you yet, doesn't mean they won't. best wishes to Evita, cheers.
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    • Profile picture of the author Tsnyder
      Originally Posted by 1babywarrior View Post

      why defend godaddy even a lil bit. why give them more money anyway. why support bob's animal poaching hobby. seriously all this fuss over a company that is notorious for over advertising to clients, has extremely crummy hosting, stupid high prices for simple services, puts a ton of ads in checkout forms, ads inside of ads with ads in those ads, and has even been caught on tape supporting poaching. some of you warriors need to chill and stop being so grumpy all the time, just cause gd may not have screwed you yet, doesn't mean they won't. best wishes to Evita, cheers.
      Better question... why, oh why did I waste my time reading
      your silly post? I think I just killed 17 brain cells... lol
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      If you knew what I know you'd be doing what I do...
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  • Profile picture of the author powerfulprince
    Wow! that was mess up of goDaddy.com. That was terribly a move from godaddy. i'm disappointed. I'm sorry to hear that. I heard hostgator was not that bad.
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  • Profile picture of the author cs.marketer
    I've had problems with GoDaddy in the past, but nothing as serious as this
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  • Profile picture of the author NoBSGuy
    I`d hold off the 20 bucks till this misunderstanding between godaddy and the previous owner is solved. After all it sounds like an illegitimate claim that godaddy is putting on your shoulder. No no Godaddy..
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  • Profile picture of the author TheKeys
    Wow, that's insane. I've never heard of godaddy doing something like that - very bizarre .
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  • Profile picture of the author Mr Money Maker
    I'd think it would be much easier, to start your own domain, why not be creative and get a little inventive.
    At least that's my thought, then you could forget other peoples headaches they can cause when you pay for somthig they owned...personally the guy who sold you the domain, should pay...not you.
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    • Profile picture of the author VanessaB
      Originally Posted by Mr Money Maker View Post

      I'd think it would be much easier, to start your own domain, why not be creative and get a little inventive.
      At least that's my thought, then you could forget other peoples headaches they can cause when you pay for somthig they owned...personally the guy who sold you the domain, should pay...not you.
      This is purely speculation, but I think the OP may have been advised somewhere to go and buy domain names with PR for SEO purposes, and DP was probably suggested as a place to do that inexpensively.

      -Dani
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