Now I couldn't relate to him... till now.
I have just launched a new WSO and everyone BUT this one guy (less than 50 posts on here) is happy with the report.
He purchased it and then within 2 minutes, has PMed me requesting a refund. Without saying why or anything! Just "refund".
What would you do?
Bite the bullet and refund him?
PM him back and ask why (and how) it's taken him 2 minutes to read and take in 17 pages of information?
It's no harm to me - it's merely $7 bucks.. but I can't stand the thought of members going around this forum and getting information for free. Information that has taken us marketers months putting together?
Do we name and shame?