Serial refunder ALERT... Do I refund him or don't I?

by 109 replies
129
I recently read a thread by Steve Wagenheim which showed his annoyance at those who buy your report and then request a refund within MINUTES.

Now I couldn't relate to him... till now.

I have just launched a new WSO and everyone BUT this one guy (less than 50 posts on here) is happy with the report.

He purchased it and then within 2 minutes, has PMed me requesting a refund. Without saying why or anything! Just "refund".

What would you do?

Bite the bullet and refund him?
PM him back and ask why (and how) it's taken him 2 minutes to read and take in 17 pages of information?
Other?

It's no harm to me - it's merely $7 bucks.. but I can't stand the thought of members going around this forum and getting information for free. Information that has taken us marketers months putting together?

Do we name and shame?

?!

#main internet marketing discussion forum #alert #refund #refunder #serial
  • You offered a refund you have to honor the refund. It's just business. As long as he doesn't take that report and start selling it as his own or sending it out to a bunch of people for free you haven't lost anything.

    These people never amount to anything, so it's not like he's going to take your information and launch a competing business.
  • Yes, I have had quite a few of these in the past - however you would LOVE to say "NO!" just view it as it was not a real sale anyway.

    Just refund and be rest assured that the chance of them succeeding with an online business is slim!

    Chris
  • I will refund him. I just wanted to vent my anger.

    Having said that, I clearly write in my guarantee:

    "As always - your purchase is 100% secure with my
    60 Day Money Back Guarantee. Just apply the
    methods shown and show me your results or lack
    thereof, and you'll receive an immediate refund    .
    All you have to do is shoot me an email. "

    I am waiting on a PM back, as I am sure if he is legitimate, then he can provide a reason why it wasn't for him.

    I think we should have some sort of system on here where we can name and shame (or even block) refunders if they cannot provide a valid reason why they request a refund.
    • [1] reply

    • Hello D & Fellow Warriors.

      As much as I understand the frustration of this type of situation & issue I would personally just give a refund without hesitation and here is why.

      Our products are not for everyone.

      Walmart became the super giant that it is because if you didn't like something you purchased for any reason you could get a refund. It's a numbers game.
      We give them a good sales page and testimonials and finish with our money back guarantee to persuade them to give it a try. We make it sound great and they want one. They buy and quickly see this is not what they had perceived and a ton of other reasons.

      Some buy many different products because they don't want to miss the next great thing that could change their life and they run their funds low doing it. They buy so many products they often times don't use any of them. So some like that do a quick scan of what they purchased to see if it was worth (to them) the last few dollars they had.

      Of course their are always the unethical ones who keep the product and ask for a refund. It just comes with business, because if you didn't offer an easy refund policy your sales would be less and you wouldn't make as much money. So all in all it is well worth a few people who might not even give it a look or worse stole the product through an unethical refund. You still make mores sales than you would have if you don't offer an easy refund policy.
      • [1] reply
  • If you have a refund policy you have to keep your promise. I don't like refunders either but it's just part of the business, if you suspect he is a serial refunder remove him from your list and move on.

    Just because someone asks a refund doesn't make them a bad customer, the product might not be right for them or they have buyers remorse. Some of my customers who asked for a refund on their first purchase went on to become fairly loyal customers. Sometimes you get a lot more by giving a little, and sometimes they really are just out to steal from you.

    Add him to your blacklist and move on.
  • Yep, just as you're doing, refund him. Don't give him a second thought. It will just waste unneeded time and brain cells. Instead, focus on your REAL customers.

    Becky

    p.s. No naming and shaming, especially on this forum (as it goes against the forum rules).

    p.p.s. Even though it's likely that the person could be a serial refunder, you don't know for sure. There are other explanations for what happened. Don't take it personal -- just move on.
    • [ 1 ] Thanks
    • [1] reply

    • Now that's SUPERB advice from Becky!

      These issues are just part of doing business. The less energy spent worrying about someone who buys and then refunds, the more time you'll have for positive and productive thinking.

      Don't let it get you down one bit. That way you WIN every time.

      Robert
  • The less time you spend on situations like this , the better for your bottom line.

    Just accept that there are people who will purchase and request a refund right away.

    Just refund and don't think about it again, still early in the day, plenty of time to forget it. Good Luck!
  • Thanks for the input friends... It's good to know that these punks are in the minority on this forum.

    There's a reason why serial refunders never seem to be successful.

    Unfortunately I have not received a PM back. Funny how he's super super quick at requesting a refund, but when asked why.. he goes quiet.

    Sure he may have a very legitimate reason, but until I hear it, I have blacklisted him so I don't have to risk helping him for free again.

    I have refunded the buyer. But I won't be dealing with him again.
  • It's unfortunate when things like this happen, but... They will happen. It's best to just refund the payment, and move on. Do not let it take a toll on you personally or even begin to change your mood. These people who do this won't have any true success anyways, so you can have the last laugh. I know a lot of gigs on Fiverr offer any WSO for $5, and it's horrible, because those are the exact people we are referencing here.
  • Banned
    At the end of the day, you are probably going to have to give the refund. First though, shoot that PM asking why and if there is anyting you can do to help them out. I wouldn't expect an answer. After that, you are unfortunately obligated to give them the refund. Preserve your reputation rather than telling this punk whats what.

    It would be great if people like this could be put on some kind of list though, that way they can be identified, denied improper refunds, and eventually banned.
  • I have refunded the buyer - and have sent him a PM asking what his reasons were (wouldn't normally do this, but felt obliged to ask since he is the ONLY refund request I have received and it came 2 minutes after the Payment notification). I have blacklisted him and blocked any further sales to/from him until I hear his response.

    That is the fairest way I can do things.
    • [2] replies
    • This is what you should do each and every time. For people that buy your product and demand a refund merely minutes afterwards, respect their request and give them the money back but ban their email address/I.P from being able to purchase your goods in the future.

      I hear DL Guard is a great thing to have.


      I was reading your WSO thread only last night. I've no idea why you don't report the posts from people asking for refunds after 5, 6, 7 months of backlinks were built for them. Or people who leave negative reviews when they haven't even purchased the service being offered.
      • [ 1 ] Thanks
    • Refunds are unfortunately just part of doing business, even if you don't have a refund policy it's good to do a refund any way then if there isn't a valid reason then add them to a blacklist.

      Valid reasons generally don't include ..

      I bought this 3 months ago but haven't had time to look at it yet...

      Great product ... but I am going on vacation so don't have time to implement it.

      (i"ve had both)

      A general Comment about refunds and the refund culture some people seem to have...

      Buyers really need to start to take some responsibility for their actions , if you read a sales letter and the product delivers on what it promises then think twice about asking for a refund just because you decide to do something else or decide it's too much work.

      if you are not sure if a product is for you then ask, Thats why many of us pay for help desks. We would rather steer a potential away from a product thats not a good fit than have an unhappy customer.


      IM is a two way street , most product creators really try to deliver value and good content. Why then treat them the same as scammers who you should legitimately ask for a refund ?

      Would you walk into a restaurant eat all your meal then refuse to pay even if the meal was perfect just because you decided that you should have had fish rather than beef?

      In my experience there are actually very few people here that ask for refunds, even so I am sure the pope would however have a 1% - 2% refund rate if he wrote a prayer book and sold it as a WSO.

      It's interesting if you go into WSO Pro and look at the refund rates for wso's that sold over 100 copies, a lot of them, probably the majority, have a refund rate of under 2%. That tells you a lot about the quality you get here.

      While you are in there look at the ones that have high refund rates and then look at the sales pages... Most of the time the sales pages are full of hype that the product can't deliver on. (lesson there for product creators!)

      If you buy a product thats obviously not what the sales letter promises then ask for a refund.

      It's the product is crap then ask for a refund.

      If the product delivers but you decide it's not for you...then think twice about asking for a refund Take responsibility for your choices.

      I bought a WSO a few weeks ago and i suspected as i was buying it I knew what it was about.. I was right I'd been using the method for 3 years.. Did i ask for a refund? Of course not. It was my decision to spend $7 on something I suspected I knew.


      Oh and while I am at it... the worst thing than asking for a refund with no genuine reason.. is doing a paypal dispute without even trying to contact the vendor.... and worse than that is reversing the payment 2 minutes after you get the product.

      Hope i haven't upset anyone with this post...
      • [ 4 ] Thanks
  • Same exact thing happened to me about a week back. And, it wasn't just a refund, but a chargeback within minutes of the purchase as well. To top it all off, it was for $5.

    There is some good feedback in this thread regarding what to do as well.

    Refunders don't irk me when they at least tried to put the product to use. It's the one's who pull the chargeback stuff when they know they can just hit you up and ask for a refund. Much, much easier and less hassle for everyone involved.
    • [1] reply

    • And I assume like me, you're charged a fee for each chargeback or no? The fee to me is 35.00 - so yah, over 5 bucks, that would really piss me off. You should put something on your site holding those types of people liable for the fee if they don't initiate any contact with you first to resolve any issue they have.
  • Just refund, blacklist and move on. Nothing more you can do, this is just the way it goes selling digital products.

    I hope everyone blacklist these guys, and I have HIGH HOPES that WSO Pro creates a universal Blacklist for everyone to use before selling a WSO - now that can be a serious kick in the ass to refunders.

    Anyone with me to push Mike to adopt this with WSO Pro?
    • [ 5 ] Thanks
  • Banned
    Read Rule #1 of the forum. You're not allowed to name and shame. Just give him his $7 and forget about it. Life's too short.
  • Sometimes if you refuse the refund they come on to your thread and flame you as a means of leveraging their refund.

    It disgusts me to think folks can get away with ripping off vendors.

    In the US only 50% of our citizens pay taxes. Guess which group serial refunders are in.
    • [2] replies
    • That's the thing... they can pretty much "bend you over a barrel" if they so desire - no seller wants bad feedback on their threads - even if they are by those who take advantage of generous guarantees. So you end up refunding them and that's the end of it.

      I guess it comes down to simply refunding and moving on...

      I guess I can smile at the fact that in 14 days this person will not receive a free bonus from me (something all my customers will get) and I don't have to deal with this person again.
      • [2] replies

    • Are the other 50% children ;-)

      Or ones getting handouts?

      In the UK it feels like only 7 or 8 people pay taxes and one of them is me :-(

      Ah well...onwards and upwards...
      • [1] reply
  • If you offered the refund you have to refund it as much as it sucks.
  • I'd say it again: WSO Pro has a vast community of supporters in here. Why not create something like a major BLACKLIST with all the 3 x refunders or 5 x refunders?

    If everyone is blacklisting folks left and right WHY NOT join them all in 1 list?
    • [2] replies

    • I actually submitted Mike Lantz a help desk question about this, i asked if we could have a master blacklist to apply for people who do multiple refund requests..

      Didn't see any reply
      • [ 1 ] Thanks
    • That would violate most vendors privacy policies for starters. But I get what you're saying. If you write a bad check to someone here in the States you get put into a database that is checked by almost every vendor who accepts checks through Check Systems.

      Or if your bank account is shut down with a negative balance most other banks will not take you on.

      So how are serial refunders different from scammers who pass bad checks? So good point to make for sure Fernando.
      • [ 1 ] Thanks
  • Banned
    If you use DLGuard for payment and delivery it's very simple to prevent anyone from becoming a serial refunder. DLGuard has a ban list. Someone refunds once, put them in the ban list and they can never purchase another product from you again.

    I do that and never have a serial refunder, and quite a few of the jerks have attempted to buy more of my websites and were prevented from doing so.
    • [ 2 ] Thanks
    • [2] replies
    • I'm wondering if I can use DLGuard to sell a service? Off to check. Thanks for the headsup!
      • [2] replies
    • Ahh thanks Suzanne! Just what I needed since I too use DLG. Without going into detail I suspect they were a price bump refunder or worse. I banned their email and IP address!


      wiscrown
      • [ 1 ] Thanks
  • Refund and move on. He could file a complaint with paypal and you don't want that to happen.
    Thanks,
    Jim
    • [1] reply
    • Yes, you do ....BUT....that's the small print that is BELOW the large print that says

      You can't have it both ways. If your refund policy is front and center as an incentive to buy - you will have people who abuse it. You refund and let it go.

      kay
  • Well, speak of the devil. Just had someone pull this on me right now. I think some of it has to be premeditated to a certain extent, almost as if they go into planning on buying and immediately file the request. Nonetheless, they have been blacklisted from the future and will get their refund.

    The truth is these are the same folks who cry wolf, always complaining about never being able to make a dime online. Those people are in for a reality check when they learn this is a BUSINESS and that at some point, you will have to make an investment somewhere.
  • Your refund policy clearly states that they have to try to put it to work and you will refund if they can't. Or something along those lines. This person obviously didn't qualify for the refund as there was no way to work in in two minutes. You shouldn't have to refund him until he provides the information on why he couldn't make it work.

    You are not going to win this, so it is better to just refund and move on. But I understand why you come here and vent. It just goes with the territory.
    • [ 2 ] Thanks
  • Yes, it's the cost of doing business. I would say to flip it and recognize all the people who ask for a refund. Those are the people who bought your report with good intentions.
  • Just refund him, he's not worth the headache. If you're using WSO Pro, blacklist him.

    Name and shame...no. Keep your cool and remain "classy." It would be cool if someone requested a refund...on their own, by filing a claim or something and the computer would automatically deny it if done within 5 minutes of purchase.

    What do you think...good idea??
  • I'd just refund him. I've seen people go bonkers over a few bucks and troll others all over the internet.

    Not worth the aggravation.

  • I just wanted to point out you cannot "name and shame" people in this forum because it's against the rules.

    Secondly, I would just give the person the refund. No sense in going through chargebacks or a Paypal dispute if they paid via PayPal.

    The person probably downloaded it so they could upload it to one of the many hundreds of torrent or WSO product download sites that are out there.

    RoD
    • [1] reply
    • I have purchased a lot of WSO's and generally do not refund at all, even if it is very poor quality or information that is generally known.

      I have refunded for these reasons:

      1. I already bought it. (I know, you should be so lucky)
      2. I take a quick look and it doesn't come anywhere near what I was looking for guidance on. Even then, I usually keep it unless it is over $17.00 or I find one that hopefully gives me what I need.

      I would hate to get blacklisted for asking for a refund when it is clearly stated in your salesletter that you offer a money-back guarantee. Do you or don't you? Face it, the guarantee on a sales letter gives you a lot more sales than not having one.

      If you don't want to offer a guarantee, say so, but be prepared to sacrifice sales. It seems to me that you are better off giving the refund and moving on.

      I get requests for refunds all the time. When I owned an offline company I got requests for refunds all the time. (For a LOT more $$$ than a typical WSO).

      It is just business.

      For some of you that provided services as part of the WSO and then had to give a refund I have no answer.

      DTaylor
  • Refund. It isn't worth a "didn't give me my refund" post on the thread
  • I am a customer, and i perhaps will shed some light into why people refund.

    I am a customer for a few WSO in warrior forum. Most of the product are great here. I am no product creater, i just buy and used whatever I think will help me grow in my IM business.

    So far, in Warriour Forum, i have not put in any request for refund yet because they do deliver on their promise and customer support are great by the way.

    But for clickbank, hmmmm sad to say, i have refund more than i like.

    I just had to shed a light a consumer point of view as of this point, as to why people refund.

    Ppl refund base on 3 reason *in my own opinion* :

    - No customer support. My expectationg is 2-4 working days for a response. Even you cant solve it, just say that your working on it and assure me that you are on it, and i am cool with that.

    - Does not meet expectation, meaning maybe i read your sales letter wrongly, i thought it going to be this process, but it turns out it a totally different thing, so i refund because that not what i wanted. Maybe the person who refund in 2 min sees that this is not what he wanted to learn. so that why he refund

    - The product totally sucks big time, or lack in quality. This is subjective, so depends on the user.

    Another reason : Could be the guy is a serial refunder. That happens in every industry cept maybe the funeral industry.

    I come from a weak currency againts us dollars, so every dollar i spend is very precious. what cost you guys $17 is equal to $50 in my currency. It no biggie for you, but for some of us, it a big deal. That $50 can feed me a whole week man.

    So do not judge hardly for people who request to have a refund, plus as i see it, it part of the IM business. You cannot stop it, so flow with it. You still make a profit and make your other customers happy. Focus on them instead of this 1 dude.

    As I see it, why are you angry? The stat works great in your favour, only 1 refund? You should be thankful and not everyone refund
  • Am I the only one who can glance at most reports and know within "two minutes" if it will be worth my time?

    Take the OP... in two minutes I could EASILY discover if I was confortable with his no cost bump report or if I knew it already or if its like the free google ads crap.

    Besides, vents should be blog posts.

    Garrie
    • [1] reply
    • Yeah! Some even get PAID by our government every year -- thousands of dollars! Their rebates and refunds end up being more than what they owe in taxes. Gets my blood boiling...

      Backlisting the buyer prevents them from buying for you, via WarriorPlus, in the future. Blocking access prevents them from accessing the download for that product
      • [ 1 ] Thanks
      • [1] reply
  • Don't sell a bad product, and you won't get those that want refunds...

    • [2] replies
    • You can create a great product and still have people ask for refunds.
      All the elite internet marketers on the planet get refunders.
      • [ 1 ] Thanks
    • Most information products have a refund rate of around 6% - regardless of the quality - or the seller.
      • [ 1 ] Thanks
  • I hate when this happens. I absolutely hate it. Especially when it is a great prod and people have reviewed it as an excellent prod. The sad truth of the matter is they will never succeed with anything. They will probably never go further than buying products and getting refunds.

    Seems to me that is their goal. Buy then refund => buy then refund => buy then refund. Kinda pointless. If you cannot respect another person then why waste their time.

    Good luck Dan!
    • [ 1 ] Thanks
  • I agree, just refund him/her then move on.
    Don't waste your time or focus on it.

    Also you can checkout tool called Ebook Guard.
    It will protect your products from thieves.

    ebooks guard,protect ebooks,save ebook (not an aff link)
  • Refund the guy. This is a reputation thing - don't mess yours up over $7. Never withhold a refund from someone. In the end you're making more money than you're losing, it's just part of business.

    Also, what's probably going to happen if the guy's really persistent is you're going to get a dispute on your Paypal, or he'll just charge back on his card. Those are the worst - people who don't even ask for a refund but just file a dispute with paypal for unauthorized purchase or who just charge back without communicating. This guy's actually at least being honest about being a cheapskate. :|
  • LAUGH OUT LOUD!

    I received 2nd refund request. This time from a man in the UAE and his email went like this:

    "Hey Daniel!

    I am not satisfied with this purchase, to my WSO's than you are explaining in your report, Anyway! I need my refund.

    Hare is my purchase details."

    This buyer actually purchased from me twice before and got refunds both times. Again, I have refunded him - but have NOW added him to my blacklist.

    I just actually LOL because his reason was that he "knew better ways"... that he was "not going to show [me] or anyone else!"

    Some people! grr
    • [1] reply
    • It's crazy you say this, because I had the exact same problem yesterday.

      A guy who bought one of my WSO's refunded within minutes - he said that he already knew everything on the topic of my product. Fair enough. I went ahead and refunded him and blacklisted him on WSOPro (just for the sake that this was within MINUTES of his purchase).

      Well, guess what happens? He buys one of my other WSO's. Within a few hours, I get a similar e-mail saying that he already had a similar guide and knew everything, demanding a refund. He got through the blacklist filter on WSOPro with no issues somehow, so I question the strength of that feature and can't really rely on that to prevent these issues.

      So, I refunded the guy and made sure to tell him to refrain from buying any of my future products. I also asked him why he bought my product if he already knew everything about it? Trust me - if he "knew everything", the details of my inital WSO post would've told him flat-out that it wasn't for him. It's clear the guy just wanted to get yet another product for free. Of course, I received zero response.

      Again, refunds are refunds, but people like this are an absolute waste of time. If I happen to see the guy buy anything in the future, I'll immediately refund and disable his access, hopefully preventing him from getting the product before I shut him down. That's really the only way to combat this (unless I use something like DLGuard, which I'm strongly considering once I get more products developed and build my lists to help justify the cost).

      Regardless, being a product creator still outweighs the negative things, such as dealing with people like this. It just blows my mind with how many people get away with this stuff over and over.
      • [1] reply
  • It's a sensitive issue, but I suppose at the end of the day, Warriors could private message each other potential serial refunders
  • Maybe he is a report collector. And offer the report as a bonus in his product or affiliate campaign. Just don't give him a refund. The opinion of person like that won't influene our product sales.

    In my opinion, we must be honest with ourselves. As a buyer, please give a good rate to a product which proper to get it. As a seller, we responsbility to our quality of products. Please don't sell product whish has poor quality.

    Thanks,
    Mauris
  • Ya I think that time is over now refund is hardly an option
  • I dont ask for refunds AT all once i have bought it, however before buying i look for reviews from other warriors and once satisfied go ahead and buy it. I am here to learn and reach my goal of $10k/month.

    i dont want to waste my time fighting over $10, $20 and look at the larger picture, "MY GOAL"
  • That sucks there is always one, just refund ignore the one negative buyer and think of the many happy customers who will take your good info and benefit from it
  • Hey man, I've had this happen to me with wso's where people would refund before they even got the dag gum download!

    It' annoying but what I've seen is that it actually saves you a lot of headache to go into this with the mindset that "there will be a % of people who do this" what you could do is refund them and ask them to give you a review of your product as a thank you for being able to get it for free.

    But what I've also done when I just don't want the stress of the serial refunders, just on you sales letter put "NO REFUNDS" and that way you don't have to deal with it, however, you will dramatically reduce sales this way, so in the end analysis, test both ways and see which one makes you more money.

    Also remember that how to make money with wso's isn't to keep "bumping" them, but rather to spend much more time getting affiliates to promote them for a cut. 100% commission is a pretty sweet incentive but even 50% isn't too shabby either and if you've got the goods, then your affiliates will do the work for you.

    However, you'll need to encourage your affiliates because only a small fraction of them will actively promote your product. lol rant over...
  • Ive had my fair share of refunders...

    http://www.warriorforum.com/main-int...onth-sick.html

    Hence why Im now developing physical info-products (Binders + CD's)

    Whilst it wont completely eliminate the problem, it should certainly slow it down considerably.
    • [1] reply
    • If as some state... Serial refunders have no intention of actually paying without refunding, will it make any difference going to the actual trouble of doing this? If those creeps won't actually purchase anyway? Also I'm assuming you send both an instant digital version then send out afterwards? As I would imagine many would want instant access.
      • [1] reply
  • I say just electrocute them and cause them a slow and painful deeeeeath... But hey, that's just my opinion. I think serial refunders are extremely annoying but it really is better to let the anger go. The only person it'll effect is yourself.

    Clickbank.. Paypal.. WF etc should have something in place to detect serial refunders. As product creators... There's only so much BS we can take.

    Of course though, in some cases the refunds are legitimate.

    Andy
  • Banned
    I agree. As long as the person being robbed/taken advantage of is making good money, it's not a big deal. They can afford it.

    Pffft.

    • [ 2 ] Thanks
  • I completely disagree with the assertion that anyone who asks for a refund should just be given one without question.

    It is this common approach that actually creates serial refunders.

    It has become known far and wide that WSO sellers and other digital vendors have this approach, and so as a result people have come to the conclusion that it is completely okay to request refunds without good reason.

    But it's completely not okay.

    Could you imagine a department store where people walked through the checkout, turned on the spot and then demanded a refund and kept the product?

    A seller must stick to their refund policy, so if you had said refunds were available without explanation you would certainly have to honor that.

    But you stated that your policy was that a refund would be possible if the person applied the techniques in your report and then could show you that they were ineffective for them.

    I.e. demonstrate that the product delivered was not as described.

    If the person had applied your techniques and emailed you a couple of days after purchase to say they got no results, then of course you would have to refund them - that would be only fair and reasonable.

    But clearly within 2 minutes this is not possible. Within that time they could not possibly establish that your product was not as described.

    So the reality is they are at best treating your refund policy as a product "trial", which I assume is something you don't offer.

    At worst they are treating it as a way to steal from you, which is not something you should allow.

    By granting refunds automatically you encourage serial refunders, and you let it be known that you are open to being stolen from.

    If your refund policy is made clear before purchase, you have nothing to fear from sticking to it and rightfully should.

    Please don't encourage serial refunders any more than they already have been.
  • Asked refund in two minutes Man I'm sure your stuff will be floating in BH forums...
  • Guys.. this thread is from July of last year.

    I dont think he needs advice on this anymore
    • [1] reply
    • He might not need advice anymore but others will read this thread and the info could help them.

      After all a lot of us just found this thread today, so more will see it tomorrow and so on.

      Just sayin....
  • [DELETED]
  • Refund, block him from downloading, remove him from your list and move on is the best way to deal with serial refunders... Clickbank wont allow serial refunders to buy any of their products within 60 days...
  • Well I never use to ask for a refund EVER... But now I do on occasion.

    No it's not me who asked for this refund.

    I can tell in just a few minutes myself if the product is good or not...

    If your product is just theory about you can make 10,000 to 15,000 in a month if you do this then you better tell me in the sales page it is just my theory I have not made this much money if you lie I will refund.

    If you have a no question asked refund then refund if you make a no refund or you need to tell me why then make it clear. WSO is way out of hand with crap, Sorry but true.

    I have yet to have anyone stand behind their WSO.

    NOTE:
    I challenge anyone with a WSO... I will donate all money made in your name and match it with my own money (so you get the tax write off) for anyone that can prove any WSO.

    if your refund is 100% then refund it and move on.

    Richard
  • As for the name and shame........

    This is an extremely bad idea.

    We don't know what this person's reasons are and maybe they are ashamed to say....we don't know. It doesn't necessarily mean that they kept our product. We simply don't know.

    Of course it doesn't feel good and can even hit the pride button for someone to say ...."Hey I didn't like your product and I want my money back"....but it comes with the turf.

    Put the shoe on the other foot. Would you want that (name & shame ) person out there on the forum bad mouthing you and your product which could effectively cost you many sales??

    It's a two way street and the best thing you can do from a business perspective is just be kind to that person and try to keep them as a potential customer for a future product. If they do it to you again then it might be worth taking another look at how to handle them.
  • Do you have a refund policy, if so then follow it. Doesn't matter by now he has uploaded it to dozen file sharing sites and made a squeeze page of it.

    I have a website where it is common for people to get refunds. I know when they are coming because usually a buyer and seller sign up at the same time. The seller starts posting ads and I know within a day or two the buyer will buy, then they will contact paypal for a chargeback. Ticks me off to no avail, but they win everytime, about the only thing I can do is email them and tell them I know what is going on, It will usually stop it but then I may offend someone if I'm wrong.
  • This may be hard to hear but don't take it personal.
    This is just an expense of doing business. If you offer a refund policy you will have refunds...you will also have more sales as well so just focus on your valued customers.

    Give the guy his refund, wish him all the best because he will need it as people who buy and refund immediately obviously have a serious problem and will probably never make it online.

    Publicly shaming him also is a waste of your time and will make you look unprofessional. Just get back to what's important...your paying customers.

    Especially since this is your only refund
  • The problem I see from instant refund requests is that these are the people most likely to violate copyright and either sell or share the product with no right to do so. While you need to honor refunds if your page says you will - you also need to do a few searches now and again if you are getting instant refunders to make sure the person hasn't got your product up for grabs elsewhere. If they do and they have registered a chargeback, they can suddenly find they have serious problems of their own. They can have some problems even just getting caught sharing or selling your material. Most servers frown on that one.
  • Those people do likely NOT ONLY ask for a refund, they are also the ones which will spread your work on warez forums.

    Just saying.
  • the serial refunders with that kind of character will not go far in IM and wiyld probably end up as a consistent serial refunder..getting info for free and moving on to see who they can rob next..and running away with the loot. so if it were me, I'd just send the $7 refund and forget the whole thing. for every serial refunder there are hundreds and hopefully thoudands more honest buyers so it all a part of the game.

    I hope you will get thru the initial anger and focus on what's more important.
  • It's not worth the headache. Ask him why then give him his refund. People like that don't appreciate much
  • Walmart makes a zillion dollars a day.

    Why in the world do they have those stupid cameras and security teams in their store? Whats the big deal if somebody wants the five finger discount, or maybe wants to game their return policies?

    Greedy *******s!
    • [1] reply
    • Angry much? :rolleyes:

      He was joking. And he was relevant.
      • [1] reply
  • This thread was clearly about someone who purchased something with the intent to refund immediately - last time I checked, that would be classified as theft or 'gaming the refund policy'.

    Is it OK if you purchase a huge TV from Walmart to watch the Super Bowl, knowing your intent is to just return it after the game?

    That analogy is 100% relevant to the subject at hand, at EXACTLY what happened in this case.

    One of the reasons thing happens so often is because so many people here have the attitude of "oh well, thats just business, let it go".

    No, its not business. Its theft. Pretty simple.
  • It seems really unfair that a serial refunder should get away with it. I think it's a crime especially if that individual is a frequent offender.

    A friend of mine on here sold an WSO a year ago and has recently received a request for a refund....that just sucks!
  • Just refund. Even if your policy states that they have to try using your stuff first its simly not worth wasting your time and energy on. Don't get angry - just get successful, thats the best revenge over the idiots. (and when you do business its impossible not to encounter idiots from time to time)

    keep smiling and kicking ass - Pat
  • Man, I think every Internet Marketer hates and dreads these people.

    The most damage comes not from returning themoney, but sending up flares on Paypal if you get too many serial refunders and your refund rate goes above 2% and Paypal wants to know why...

    In my experience, it's best to refund them before they file a dispute or escalate it to a claim if you refuse. It's better to be done with them, and try to blacklist them if your shopping cart or checkout software has that ability.

    I know it stinks, but the person who said these people don't amount to anything was dead on, so don't even stress this.
  • I just had one of these attempts, he said he "liked the product but wanted to buy something else." He also accidentely emailed us asking for a refund from another company. If you block their access, does it block access to your thread as well?
  • OK I know you where mad at the time and things come out the wrong way, so I'll assume you meant you don't like people getting paid products for free when you wrote...

    ...But I just couldn't help but smile when I read the above, here on this forum that is just overflowing with free information.
  • As long as you never offered any refund on your WSO, you can stand your ground and fight over it. The person could however submit a dispute with Paypal which is against WSO rules but seen it happen a number of times. If you want to go through the whole process of fighting the person and a possible dispute on your Paypal, you can most likely win but if it's just a cheap product it's not worth it.

    If it's a more expensive product, I just send them an email about refunds for digital products are not possible. But if they demand to have their money back then I send them a refund form to fill out that also promises they will never buy from my WSO's again. You can get some of them to back down but if they insist, I give them the refund and then ban them in the WSO system.
  • This is a very old thread 6 months old !!
  • Ok, In the Business you will always find people who are Gonna try and take the easy way out!!
    Just move on. Usually people who are new and dont have money do this kinda thing.
    But what they miss out on is the future upsells and other good offers.

    And the fact is, one way of earning money may not be good for some one else..
    You will always find leechers and everyday there are so many books released which are not upto the expectations.
    If you are looking for long term relations and a great im future, you should look forward to building a nice list and great quality products!!
  • Banned
    [DELETED]
  • I always give an immediate refund and also send a message thanking them for trying my product. And then I immediately delete the email with response and never think of it again.
    Just put out good vibes and you can't go wrong.
  • The most logical thing to do would be to refund the individual my friend. You have to understand, not everyone is willing to either read or operate a purchased product of any kind. You have to take into account that not everyone is ready to handle an online business. Especially if the information is quality and detailed. Don't take the desired refund to heart.... it happens.
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