A customer purchased 3 products of mine within the same day (a product, an upsell that is only available on the download page of said product as well as a third product that is mentioned in the welcome email to the customer).
Then, they filed a chargeback for all sales.
In my paypal account, I see these options:
How would you like to resolve this chargeback?
- I can provide proof that the item was shipped through an approved shipper to the address on the Transaction Details page.
- I can provide evidence other than proof of shipment.
- I can provide proof that I refunded the payment for this transaction.
- I will accept liability for this transaction.
This is a digital item and I can't even refund the person (as the money is held by Paypal).
What does "I will accept liability for this transaction" mean?
And what will happen if I don't do anything?
Thanks is advance.