WARNING to those who use Plimus - recent Plimus experience

48 replies
I know that non-US folks are limited in their options for transaction processing, but I thought that I'd share a very recent experience with you regarding Plimus.

Not being a big WSO buyer, I did purchase one from someone to see what they were writing about.

I have a verified business Paypal account, multiple LLCs, very open identity, etc...

Plimus arbitrarily rejected MY PURCHASE, saying that I had "inconsistent contact information".

Really? Inconsistent with what? My real info that I used?

Beware merchants who use Plimus. You may be losing sales that you don't even know about because they are rejecting bonafide, valid purchases from real people with real information.
#experience #plimus #recent #warning
  • Profile picture of the author bheeelaat
    Thank You for the information! I have an account in PLimus! You save my money :-)
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  • Profile picture of the author Derek S
    Interesting. Have you made purchases through them before, and if so was it under different names/company names?

    Contact them and see whats up because they could probably use your example to improve their checkout and prevent this from happening to others.
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  • Profile picture of the author Rich Struck
    Slight overreaction to something that could probably have been fixed with an email, don't you think?

    And just so you know, ALL processors scrub. Sometimes they overdo it but it is for everyone's safety.
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    • Profile picture of the author MichaelHiles
      Originally Posted by Rich Struck View Post

      Slight overreaction to something that could probably have been fixed with an email, don't you think?

      And just so you know, ALL processors scrub. Sometimes they overdo it but it is for everyone's safety.
      The canned response to the email was "your reason your purchase was rejected was in the initial email".

      The initial reason was "inconsistent contact info".

      Anything I've ever bought through Plimus, if anything at all, would have been with the exact same contact info... at least for years.

      Besides it's not incumbent upon me to do anything. I'm the GDMFING customer.

      You don't want my business, fine. Suits me just as well. The loser in this case was a small business owner IM guy trying to make his way in the world. No skin off my behiney. I can keep my money.

      As for "all processors scrub", I have never, ever once, in the 17 years I've been buying things on the internet, been rejected as a purchaser by any transaction processing company.

      Not once. Ever.

      Protection? More like arbitrary decisionmaking of a company that cost a merchant a sale...and any future merchant who would ever offer something through Plimus that I would encounter. I will never purchase anything through their gateway service again, and I will also let people know about my experience. I hardly call my consumer opinion an "over reaction". I gave them the opportunity to rectify it, including my EIN, my LLC registration #, and all pertinent contact info.

      Naah, I call it some BS that needs called out in the marketplace. People are losing money because of their practices. It's not their place to decide what is or isn't a valid transaction on the front. They are screening out well-qualified buyers and making business decisions on behalf of their merchants. I think that more than justifies an open discussion.
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  • Profile picture of the author WD Mino
    Hilestein!

    What the heck LOL I have never used them before but knowing you I had to chuckle out loud
    I have heard some things about this company and some issues they have gone through recently perhaps this is becoming more common of an occurence than I thought.
    Had to jump in I couldn't believe that LOL
    Cya man
    -WD
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  • Profile picture of the author RevSEO
    I've had this happen a NUMBER of times with Plimus, and one of their overly zealous competitors.

    I even went to the extent of calling in, and shooting them an email and provided all of the same information you did. Unfortunately I really needed the product, otherwise I would have said screw it and moved on after the first hiccup.

    Sellers should be aware of this issue as it is far too common. For those of us that have bought a ton of stuff through Plimus through the years have probably experienced this at one time or another. They really don't make it easy to purchase stuff.
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  • Profile picture of the author MichaelHiles
    The idiots told me that I could just submit the order again, then call them to verify the order.

    I said that I wasn't interested in doing business with a company that places so much responsibility on the customer when they're the ones who are actually suspect as the transaction processor and purveyor of goods and services that may or may not meet quality and satisfaction standards in the marketplace. They've got a lot of gall to question my status as a customer. They're the ones in the position of being the suspects. I don't prove myself as a customer to you as a business. You prove yourself to me as a vendor. I'm the one with the F-ing money. I make the MF-ing rules. You want my money? Then don't be a big douchebag in the marketplace.

    Again, it makes no difference to me in the end. There's nothing sold on Plimus by any Plimus-using merchant that will make any difference to my life whether or not I buy it. It's purely an impulse spend on my part. That being said, the entire point to this topic is to warn merchants who would use their service that the company is rejecting valid purchases by a bonafide customer who provided valid data, attempted to further provide more data in a subsequent email, then was told that it was my responsibility to submit another order and place a call to them to verify who I am.

    F you. That's my verification.

    Use their service at your own peril. The rest of us will continue using real banks and credit cards.
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  • Profile picture of the author Michael Mayo
    Michael, Relax before you blow a gasket...lol
    I did a quick search and found there are About 12,100,000 results for douchebag on
    Google...lol

    Tell em to GFTSelfs.

    Thanks for the heads up,
    Have a Great Day!
    Michael
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    • Profile picture of the author MichaelHiles
      Originally Posted by Michael Mayo View Post

      Michael, Relax before you blow a gasket...lol
      I did a quick search and found there are About 12,100,000 results for douchebag on
      Google...lol

      Tell em to GFTSelfs.

      Thanks for the heads up,
      Have a Great Day!
      Michael

      I type really boisterously don't I. I'm actually sitting quietly because my wife is watching Season 4 of Ghost Whisperer on Netflix and I can't disturb her.
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      • Profile picture of the author Targeted Traffic
        Originally Posted by MichaelHiles View Post

        I type really boisterously don't I. I'm actually sitting quietly because my wife is watching Season 4 of Ghost Whisperer on Netflix and I can't disturb her.
        haha...
        anyways when you actually try in to type plimus on google, you havent finished typing yet and one of their suggested searches would be "plimus complaints"...yup seems to be there are already a number of rants and complaints about them....
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      • Profile picture of the author Troy_Phillips
        Teaching her to shoot not looking as good as it once did ???



        Originally Posted by MichaelHiles View Post

        I type really boisterously don't I. I'm actually sitting quietly because my wife is watching Season 4 of Ghost Whisperer on Netflix and I can't disturb her.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Michael Mayo View Post

      Michael, Relax before you blow a gasket...lol
      I did a quick search and found there are About 12,100,000 results for douchebag on
      Google...lol

      Tell em to GFTSelfs.

      Thanks for the heads up,
      Have a Great Day!
      Michael
      Sounds like a niche .... :p
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  • Profile picture of the author JCorp
    Yea, this happened to me a few times with Plimus, but the main problem was that I was traveling outside of the U.S., where I used to always live, but still have an address in, and they rejected my order...

    Seriously? Just because my IP is from somewhere other than where my credit card address is listed you're going to reject my order? Definitely got on my nerves, sent them an email explaining what happened, and a few hours later my order was processed.

    They definitely need to fix this and sellers WILL be losing sales because of this. Not a good thing...
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  • Profile picture of the author Rich Struck
    [DELETED]
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    • Profile picture of the author Michael Mayo
      Originally Posted by Rich Struck View Post

      When reading your replies here I can certainly understand why Plimus wouldn't want you as a customer anyway.
      Lol...Rich,
      You might want to specify to whom you're talking to?

      Just a thought,
      Have a Great Day!
      Michael
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    • Profile picture of the author kindsvater
      Originally Posted by Rich Struck View Post

      When reading your replies here I can certainly understand why Plimus wouldn't want you as a customer anyway.
      It's a different story if Plimus is improperly deciding who can be a customer of merchants using their payment processing.

      .
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  • Profile picture of the author MichaelHiles
    Originally Posted by kindsvater View Post

    It's a different story if Plimus is improperly deciding who can be a customer of merchants using their payment processing.

    .

    Bingo Brian.

    Rich Struck wants to get all personal, and that's cool. He can demonstrate his character by continuing to do just that. I don't need to make any retaliatory comment about him in response to the fact that he'd rather try to pick some petty personal fight with his childish statements (for no real reason I might add, I've certainly never done anything to him) than to really discuss the actual issue - which is the loss of revenue by merchants.

    That's the real issue at hand... the fact that Plimus is arbitrarily deciding based on some dark art rule set or model that defines who does or doesn't actually get to buy from their merchant clients? What rule set rejects a high net worth individual who has disclosed not only his personal, but business information, banking information, and multiple forms of identification.

    Nowhere is that disclosed in their front end marketing. The only thing that remotely comes close is the conversation about fraud prevention, but that's not unlike the same sorts of conversation about fraud prevention that any other merch service or bank discusses on the front end.

    This could add up to thousands of dollars in lost sales wherein a merchant is none the wiser.

    But it's more insidious than that... to drive traffic and convert COSTS THE MERCHANT MONEY. To get traffic and convert someone to a purchase decision, only to lose the deal, is a direct cost to the merchant. Period. Pure overhead cost over and above loss of opportunity.

    Prospective merchants need to know that this is happening, and if they're forced to use Plimus out of some business need (foreign domicile?) they run hardcore analytics on outbound clicks to purchase vs. completed transactions (cart abandonment).

    If the merchant knows what their cost is to drive a prospect all the way through to purchase, they can then start to understand just how much money this is costing them.

    Right now, I would venture to guess that few merchants realize this is even happening at all, and there's little to no metrics that track the actual, real losses.
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  • Profile picture of the author Steven Miranda
    Yeah... the people that run that place are laughable. They seem overly lazy and VERY slow to react in my experiences.
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  • Profile picture of the author MichaelHiles
    So if someone is buying clicks to a mini-site that has Plimus on the back end for say, .30 a click average (say Facebook).

    Now lets say their front-end product is $47 with a back end upsell into a membership site at $297 total value for year 1.

    Say there's a 1% conversion or 1 sale out of 100 targeted clicks. (really high, but just for sake of discussion)

    Then, 20% of those sales upsell into the membership program, or... 2 out of 10 purchases.

    That means on 1000 clicks, you're getting 10 front-end sales at $470 total at a raw cost of $300. But there's also the back end sales of the upsell for a total of $594.

    Add the front and back sales to get $1064.

    Back out the $300 in marketing cost for the clicks to get a nice profit of $764.

    But then let's say that Plimus rejects 1 out of those 10 sales.

    You still paid the cost per clicks to get the buyer through the gate.

    What if the rejected sale was one of the upsells?

    Now you're looking at the $300 in marketing cost, but at only $720 in total sales.

    That's $420 in gross profit.

    Marketing costs went from just under 30% to 41%.

    What happens if you lose more sales?

    You don't know these sales are being rejected either. Your credit card keeps getting dinged by Facebook all the while for every click, while your margin swirls down into the toilet.
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  • Profile picture of the author Rich Struck
    I guess you don't understand the simple point that ALL PROCESSING COMPANIES SCRUB. You could have been rejected for a typo for all you know, that is enough to kick an order back.

    Also, PLIMUS DOESN'T MAKE MONEY BY REJECTING SALES but you don't seem to get that either. It is in their best interest to process as many sales as possible.

    You've turned a molehill into a mountain. Get over yourself.
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  • Profile picture of the author Adam Roy
    Mike, by any chance did you shoot the vendor a quick email to let them know?? If it were me and this was happening to my customers, I'd appreciate it if I was made aware of it.

    Just a thought.

    Adam.
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    • Profile picture of the author MichaelHiles
      Originally Posted by Adam Roy View Post

      Mike, by any chance did you shoot the vendor a quick email to let them know?? If it were me and this was happening to my customers, I'd appreciate it if I was made aware of it.

      Just a thought.

      Adam.

      I did. We made alternate arrangements and he was EXTREMELY happy that I let him know and EXTREMELY irritated at the fact that it happened.
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  • Profile picture of the author MichaelHiles
    Originally Posted by Rich Struck View Post

    I guess you don't understand the simple point that ALL PROCESSING COMPANIES SCRUB. You could have been rejected for a typo for all you know, that is enough to kick an order back.

    Also, PLIMUS DOESN'T MAKE MONEY BY REJECTING SALES but you don't seem to get that either. It is in their best interest to process as many sales as possible.

    You've turned a molehill into a mountain. Get over yourself.


    Rich the continued derogatory personal commentary doesn't really do you any favors.

    Saying things like "get over yourself" doesn't make you one of the "cool kids" in class. It only demonstrates your interpersonal skills, or lack thereof.

    You seem to also fail to comprehend that after the initial purchase was rejected, I did engage in a direct, one-to-one dialogue with their sales staff as instructed in their rejection email.

    I provided additional contact information and identification verification, after which the purchase was finally rejected.

    It's not an issue of a mistyped character kicked out by their software algorithm, as you'd like to suppose.

    This is a case of outright human decisionmaking.

    And sure, while they make money on transactions, they can also have a flaw in their business system that kicks a higher number of transactions out across their entire system - which might be okay for them as a service provider looking at the aggregate of the metrics across all merchants, but not necessarly okay for an individual merchant (along the lines of my previous dialogue).

    Maybe in your fervor to be all personal and derogatory, you've not considered those kinds of implications. That seems to be more your motivation in this topic.

    You're certainly free to extricate yourself from this topic and find one more suited to your liking.
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  • Profile picture of the author Troy Broussard
    Unfortunately this is the risk you run doing affiliate marketing - there's no way of getting around it. You will lose some sales.

    If you think the big guys are bad, well, the independent ones are worse. We had a vendor that just "broke" the cookie logic on his sales page and then took off on vacation for 3 weeks - a one man vendor shop - and never attended to emails or his affiliates. Lost $2500 in commissions while he was "on vacation" that month.

    We've had other nightmares where a company decided to refund a big ticket item 180 days after purchase - a $1000 commish "gone".

    So the point I'm trying to make is that you will lose sales doing affiliate marketing. No matter what. You just have to accept that as part of the cost of doing business in the affiliate marketing arena.

    Clickbank has had issues with their tracking before, not to mention how they encourage people to refund and buy from themselves. Every network you can look at - they will all have some issues from time to time and you can be assured of only one thing - they'll never overpay you as an affiliate. That's the only thing you can count on.
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  • Profile picture of the author Plimus
    Hi MichaelHiles,

    Leore from Plimus here.

    Sorry to hear about your order experience. Unfortunately, fraud is an issue that is continuing to increase over the internet. For that we have our fraud management system (which has been developed over our 9 year history) to protect both sellers and consumers from fraudulent transactions.

    We are continually working to improve our fraud system and distinguish between "real fraud" and mistakes (such as typos, bogus phone numbers, etc). For this, we are implementing 41st Parameter which will benefit Plimus' customers with lower false positive rates.

    I also looked into your order and saw that you entered an incorrect phone number, which is why the order was sent to review. Although the phone number was incorrect, I raised the issue and your concerns to our Customer Support Manager, so we can work to resolve and if possible approve similar orders in a swifter manner.

    Regards,
    Leore
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    Preciouse
    Community Manager at BlueSnap (Plimus)
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    • Profile picture of the author MichaelHiles
      Originally Posted by Plimus View Post

      Hi MichaelHiles,

      Leore from Plimus here.

      Sorry to hear about your order experience. Unfortunately, fraud is an issue that is continuing to increase over the internet. For that we have our fraud management system (which has been developed over our 9 year history) to protect both sellers and consumers from fraudulent transactions.

      We are continually working to improve our fraud system and distinguish between "real fraud" and mistakes (such as typos, bogus phone numbers, etc). For this, we are implementing 41st Parameter which will benefit Plimus' customers with lower false positive rates.

      I also looked into your order and saw that you entered an incorrect phone number, which is why the order was sent to review. Although the phone number was incorrect, I raised the issue and your concerns to our Customer Support Manager, so we can work to resolve and if possible approve similar orders in a swifter manner.

      Regards,
      Leore
      A real CC processing gateway doesn't need a phone number. I know because I have multiple large merch accounts with real banks. I'm familiar with the security process for real credit card processors.

      If the security measures put into place by companies much, much larger than Plimus seems to serve them well enough (Visa, MC, Amex, Discover), then you're the ones imposing some additional standard.

      I don't provide my phone number to any merchant or merchant processor for any purchase. It gets sold to telemarketing companies, we're marketing people. Remember? We know how these things work. You don't need my phone number to process a valid transaction. Just like Microcenter doesn't need my phone number to sell me a laptop. They ask, I say no. The day Microcenter decides that they require my phone number to sell me something is the day that I leave everything at the register and walk.

      Your account kick out never stated that phone was an issue - it stated inconsistent information. To which I continue to say, inconsistent with what?

      You've set the parameters, you won't do business unless it's under the mandated circumstances that you require. But I'm also saying that you're not the one with the money - the customer is. The customer determines the parameters of what is and isn't acceptable in the market. You want more information outside of a non-standard transaction. I'm not interested in providing that information - and nothing that any merchant that uses Plimus for their transaction processing offers is important enough for me to bow to your newly imposed rules of the marketplace.

      The overt concern with fraud has pushed your company too far outside of what a segment of the market will embrace as acceptable. You're certainly entitled to your choices in how you conduct business.

      I've also made my own business choice - not to do business with any merchant provider who uses Plimus because of Plimus' policies.

      You're the ones who are suspect. I don't know Plimus. I don't know Plimus merchants. And I have the money.

      "He who has the gold makes the rules."

      Remember that adage?

      Not "He who wants the gold makes the rules."

      That's the reality of business. Anyone trying to change that rule will certainly not be treated well in an open market.

      All this being said, it would have certainly ended a lot better had your email actually clarified what your problem was instead of your nebulous "inconsistent information".

      Then when I engaged, there was also no indication of the real issue from your rep. So that made TWO rounds of engagement without any direct clarification of the specific issue, one that involves a non-standard rule from a minor player in a giant marketplace.
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    • Profile picture of the author kindsvater
      Originally Posted by Plimus View Post

      Leore from Plimus here.

      Sorry to hear about your order experience. Unfortunately, fraud is an issue that is continuing to increase over the internet. For that we have our fraud management system (which has been developed over our 9 year history) to protect both sellers and consumers from fraudulent transactions.

      We are continually working to improve our fraud system and distinguish between "real fraud" and mistakes (such as typos, bogus phone numbers, etc). For this, we are implementing 41st Parameter which will benefit Plimus' customers with lower false positive rates.

      I also looked into your order and saw that you entered an incorrect phone number, which is why the order was sent to review. Although the phone number was incorrect, I raised the issue and your concerns to our Customer Support Manager, so we can work to resolve and if possible approve similar orders in a swifter manner.

      Regards,
      Leore
      Leore, thanks for coming into the forum. I have no doubt you have a tremendous fraud issue to deal with.

      I sometimes enter a bogus phone number when ordering, such as 916-555-1212 - because I do not want to receive sales phone calls or have my number sold. (There is a reason why I'm on the FTC Do Not Call list).

      And I'm not sure a seller can / should require a buyer to have a telephone as a condition for buying a product.

      Is this a problem when using Plimus?

      .
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  • Profile picture of the author Rich Struck
    You just don't get it, do you?

    You should turn off your computer and stop embarrassing yourself.
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    • Profile picture of the author MichaelHiles
      Originally Posted by Rich Struck View Post

      You just don't get it, do you?

      You should turn off your computer and stop embarrassing yourself.
      Really Rich?

      Thanks for your advice.

      See, I can actually get large lines of merch credit with real accounts and banks, so I have something to compare it against.

      I'm not stuck with a Plimus account and a copy of Millionaire Fastlane.
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      • Profile picture of the author Rich Struck
        Originally Posted by MichaelHiles View Post

        Really Rich?

        Thanks for your advice.
        Ah dang it you chickened out and changed your post!
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        • Profile picture of the author MichaelHiles
          Originally Posted by Rich Struck View Post

          Ah dang it you chickened out and changed your post!

          The only "chicken" anything around these parts is the chicken droppings you seem to continue spewing as a personal attack on me.

          Wouldn't your time spent trolling folks on Warrior Forum be better spent working out the... {ahem} shall we say... "kinks"... in that Rich Struck masterpiece http://www.payday100.com ?? I'd say you've got a way to go if you're going to be "open on Monday" per your post of July 20.

          (see, I can play "I'm A Snarky MF-er" too. I've just been giving you ample opportunity to spout off because you had a bad day or whatever. We all can see now that it's just you being you.)
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  • Profile picture of the author MichaelHiles
    EXACTLY BRIAN!!! YOU GOT IT!

    And if that IS a requirement... an adamant necessity to complete a transaction... then why isn't that specified as the exact reason for the holdup on the transaction vs. their murky "inconsistent information"?

    And then after engagement with support personnel, then why isn't that further clarified after someone has presented the opportunity to further open dialogue vs. referring back to murky, nebulous reason email?

    It would seem to me that someone bent on CC financial fraud wouldn't be taking the time to engage in an open dialogue with a rep vs. just moving on to the next target.

    Be that as it may... let's look at a little comparison from another little player in the market... I'm sure we've all heard of Authorize.net, right?

    Advanced Fraud Detection Suite

    I happen to have multiple Authorize.net accounts.

    1) none of the fraud prevention systems require any phone number (I think they know a little bit about the topic)

    2) in the event that a transaction hits the radar of any fraud threshold, the processor doesn't make the arbitrary decision on behalf of the merchant to reject the transaction - they kick it back to the merchant to allow them to review it. The merchant makes the decision, not the processor.


    Now...

    I'm going go out on a limb and speculate that the self-appointed president of my unofficial fan club, Rich Struck, has never had a real merchant account to afford him an understanding of the difference. But that's okay Rich... I'm sure you'll spell it all out for we unschooled folks when you launch http://www.payday100.com on Monday.

    Since we both know that you're not really launching anything on Monday and spend all your time jacking around between pet cockroaches and trolling the Warrior Forum... you can read up on this particular issue in other places as well.

    Looks like Leore was busy even back in 2009 trying to defend the company for the same issues...

    http://www.cclogic.com/forum/f61/pli...1456/#post3669

    Just Google search 'plimus phone verification' to see the multitude of problems.

    http://www.google.com/#sclient=psy&h...w=1440&bih=720

    I'm hardly the first to encounter problems with them as a company. Interesting they have an online marketing manager that's paid to run around and play damage control by saying "their system is under review...." as the stock answer... like a canned email... or a chant mantra from a Payday100.com tycoon "all processors scrub... all processors scrub..."
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  • Profile picture of the author seo slayer
    I have been using Plimus for 2 months without any issue! Let's see........
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  • Profile picture of the author celente
    Plimus is just another alternative.

    We have been using them for two sites as a test, and I am from australia, doesnt seem to cause any issues.

    I know there are some in here that swear taht plimus decreases conversions, but if you have a look at what you got, and your copy, as long as you got what is in demand and people want it, you should have no trouble with plimus.

    People can blame merchants till the cow comes home but it has more to do with your copy, offer, and the niche you are involved with. :-)
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  • Profile picture of the author incognito19
    So, Michael..You seem to know a lot about mechant accounts and payment setups... What will your alternatives be in case you are currently working with Plimus or any other company that seemingly decreases your conversions? I don't have much experience in that field so any help in the right direction will be appreciated. It will be nice to have an alternative that works well internationally and has a global mentality instead of focusing only on the US markets. Thanks
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    • Profile picture of the author MichaelHiles
      Originally Posted by incognito19 View Post

      So, Michael..You seem to know a lot about mechant accounts and payment setups... What will your alternatives be in case you are currently working with Plimus or any other company that seemingly decreases your conversions? I don't have much experience in that field so any help in the right direction will be appreciated. It will be nice to have an alternative that works well internationally and has a global mentality instead of focusing only on the US markets. Thanks
      I use multiple merchant card accounts through Authorize.net gateways.
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  • Profile picture of the author Scott Ames
    So the merchant has no clue? I don't suppose they provide a list of customers that they reject do they? Probably not.

    The poor merchant has no idea how many sales he/she has lost.

    I've been rejected at various times, not Plimus, but others, because the merchant had the verification cranked up so tight you had to get everything exactly correct on the credit card. 124 Atom Street wasn't the same as 124 Atom etc.

    Most of them just use zip code and expiration date verification though. Some require the 3 digit code on the back of the card as well.
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    Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

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  • Profile picture of the author SamJoe
    Hello,

    Recently I bought e-book from vendor registered with Plimus. Today while browsing internet, I came across the book with exactly same content and pictures which you can download free!

    Anyone knows whom I should report it and is it considered a scam?
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  • I've used plimus extensively for 2 years already, and have processed mid-6-figures through them, and I all have to say is that I love them, their back-end and their flexibility.
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  • Profile picture of the author wishfulsuccess
    Originally Posted by MichaelHiles View Post

    I know that non-US folks are limited in their options for transaction processing, but I thought that I'd share a very recent experience with you regarding Plimus.

    Not being a big WSO buyer, I did purchase one from someone to see what they were writing about.

    I have a verified business Paypal account, multiple LLCs, very open identity, etc...

    Plimus arbitrarily rejected MY PURCHASE, saying that I had "inconsistent contact information".

    Really? Inconsistent with what? My real info that I used?

    Beware merchants who use Plimus. You may be losing sales that you don't even know about because they are rejecting bonafide, valid purchases from real people with real information.
    The last time I had that problem was because I used a different user information from the credit card I purchased with. It belonged to a close of kin and I borrowed it for use.

    Plimus is pretty flexible, you shouldn't discount them for their wide range of offers too. Their payment gateway seems to branch pretty wide as well.
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  • Profile picture of the author g36
    That's common problem with Plimus. I once asked them and they said it was their protection system. You know, from the people who made a purchase then ask refund later. That's why they sometimes call you to verify the order.

    And yes, you could lose sales if you were the vendor.
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    :)

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  • Profile picture of the author ghostrecon
    I use Plimus as a merchant and have experienced the same issue a couple of times. Typically, it's not a big deal as long as your customers use the same email address for both the sign up and the purchase.
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  • Profile picture of the author kckcki
    Just my 2 cents, since i was considering making use of them.

    Perhaps it would be best on the salespage for the seller to guide buyers with WARNINGS about being rejected and showing them a STEP-BY-STEP pictorial illustration of HOW to ensure they place their order successfully, filling in every field with VALID and ACCURATE details as well as making sure that phone numbers are valid, etc... because the transaction CAN be rejected. Perhaps a pre-checkout popup page or something similar to just MAKE ABSOLUTELY sure that the customer's do NOT take things for granted once they're on the checkout page. Also just telling customers outright that IF they get rejected, they should immediately shoot an email or instant message to YOU/seller to resolve the issue or any hiccups ASAP.
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    • Profile picture of the author Plimus
      Originally Posted by kckcki View Post

      Just my 2 cents, since i was considering making use of them.

      Perhaps it would be best on the salespage for the seller to guide buyers with WARNINGS about being rejected and showing them a STEP-BY-STEP pictorial illustration of HOW to ensure they place their order successfully, filling in every field with VALID and ACCURATE details as well as making sure that phone numbers are valid, etc... because the transaction CAN be rejected. Perhaps a pre-checkout popup page or something similar to just MAKE ABSOLUTELY sure that the customer's do NOT take things for granted once they're on the checkout page. Also just telling customers outright that IF they get rejected, they should immediately shoot an email or instant message to YOU/seller to resolve the issue or any hiccups ASAP.
      Hi,

      Leore from Plimus here.

      If you have a good customer base, only a small percent of orders do end up going to Manual Review (and only if they appear to be fraudulent), so you want to make sure that you find the balance between notifying your customers of our review system and deterring them from buying by placing this information on the order page.

      If you want to proceed with adding information to your order page, the Plimus pages can be completely customized, so you could add any messaging you want to your pages.

      Another item, when the customer's order goes to Manual Review they are given a link to Plimus support, so they can expedite the process. But, if you want them to contact you directly you can simply add messaging to your Last page. In Plimus you'll see there is a Thank You page and a Last page. Thank You page is the regular thank you page which all customers see after they make a purchase. The Last page if the thank you page shown when the order has gone to review.

      If you decide to sign up and use Plimus, feel free to PM me and I can provide more details.

      Regards,
      Leore
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      Preciouse
      Community Manager at BlueSnap (Plimus)
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  • Profile picture of the author RootShell-vb
    Yup, Plimus sometimes refuse transaction, and most times they forward to the client a verification call or sms which is non-friendly.
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  • Profile picture of the author Istvan Horvath
    And they (Leore) came here to post but never answer concrete questions
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  • Profile picture of the author MichaelHiles
    Leore has quite a history of posting on all kinds of forums with her damage control efforts.

    Mine is just one of a very lengthy string of similar posts in the wider internet regarding the exact issues.
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