I don't chuffin believe it...

I don't sweat small stuff, I'm just amazed at the cheek of some people, in fact if anything, it amuses me.

He'll get his refund of course, but I'm going to clean my bedrooms first.

Small and petty of me but very satisfying

Tell him you could have let him spend all of time setting things up and then shut him down .... you were actually being nice to him.

Gary

Kim ...

Unfortunately, there are a lot of people out there that do this (as we all know).

I had a similar situation with a physical product that I shipped to a customer who declared the package "not received" and the CC company did a chargeback on me ... EVEN THOUGH THE PERSON DID GET THE PRODUCT!

I was RIGHT ... the customer was WRONG ... and I refused to refund. The upshot? I ended up losing anyway (Amex sucks for merchants / chargebacks). So yep, they got the product for free.

BUT ... when I thought about the time involved in the "back and forth" with the dispute and the "negativity" of the situation ... I realized that battling this was just not the best use of my time.

My mentor Jon Mizel later advised just to give them the refund, "suck it up" and forget about that loser ... and that it's the cost of doing business dealing with folks like this.

So in this case ...

If it were me (and this is just my opinion) ... I would just issue the refund / disable the license and forget about the whole situation. Sometimes these losers escalate things to PayPal over and over ... and all that does is waste your precious time from doing the things that make you money!

Concentrate on the positive and don't let this "eat at ya"

They just want their money for nuthin and their chicks for free.

Sorry Steve. I didn't mean to come across like that. However there is a good point there somewhere (I think) which is don't lower yourself to their level no matter how tempting it may be.

Louis, Thank you, sir. Those are kind words.

I hear that a lot, but usually offline. If I had the time and inclination, I could do some damage online.

Example: If I were developing software like the stuff Kim has, I'd have more than one switch in it. For extreme idiots, I'd have something that would let me display a custom message to everyone that wasn't an admin.

"This software was ordered by Mr. Myxyzptlk, on Jan 2, 2009, and a refund was requested 7 minutes later. The refund was sent on Jan 3, at 9:32 AM.

"Draw your own conclusions."

Then a few days later, change the message to:

"Thank you for pressing the self-destruct button."

After the first one, let the visitors get into the sections and post (assuming there's a place for it), about the "problem." Lock them out at the self-destruct message. Then, after a week or so, disable the whole thing completely.

That would not be a difficult thing to add to such a script.

I'm a big fan of the "Give 'em enough rope" school of justice.


Paul