I paid for "one month 1-on-1 coaching" two months ago. The deal was "unlimited email support" and two to three sessions per week.
The email support was advertised that I could ask any questions, "even simple questions, such as how to create a hyperlink."
This person was successful, and has become even more successful in the last couple of months. His focus is product creation.
Prior to signing up, I asked him if I could delay the coaching "for a week or two while I prepared."
I did ask three "preliminary" questions. One reply took two or three days (and was very brief) and I didn't receive a reply to another. I wasn't worried so much that the emails were largely not answered, as I hadn't started the coaching yet, but the length of time was quite long (and the other was ignored).
To be fair, the question that was ignored didn't directly pertain to my personal coaching. It was a question about how I could train a friend in the Philippines (without specific skills) so that I could use her for outsourcing.
Well, I proceeded to drift from WSO to WSO like many newbies. To be honest, I think part of this was due to the delayed email responses. But I do take responsiblity for my own actions.
I finally landed at a different coaching program from Jason Fladlien and I felt that the coaching I had purchased originally would compliment the structure of this new course.
I emailed my (original) coach, and he rather quickly replied in an encouraging manner. I immediately sent him my first email question. It wasn't short, but not terribly long, either, and it really didn't require much of a response.
That was late last Wednesday night. Today is Monday and I still haven't received a response. I didn't wait for the answers. I proceeded with my plans, finding the answers with some effort (and slight expense).
If this was the only email I'd had troubles with, it wouldn't be a problem. But I have sent very few emails to him, and consistently receive late/no replies.
My problem is that the "unlimited email support" is basically useless, because it seems that I won't get an answer within a reasonable amount of time. Obviously, if it takes me five days to get an answer on how to create a hyperlink, I'm not going to progressing very quickly.
That's not the kind of help I need, of course, but I do have many "need it soon" problems. Yes, I can find many answers by myself with a varying amount of effort, but then again, finding out how to create a hyperlink is just about the simplest question of all.
I paid a good amount of money for this coaching, and would like to get something out of it.
How can I handle this situation?
Again, it's not my intention to place blame. If anything, the blame is at least half mine for waiting so long. I just felt that he didn't have time for me two months ago, and if that's the case, he definitely won't have time for me now after becoming even more successful.