It seems like anymore it's generally just people that DON'T care answering phones and doing customer service only to collect a paycheck. When I worked in a call center I was definitely guilty of that too. However, does anyone else feel like America is going down the ****ter? No one really stands behind anything these days. It's all just about volume instead of quality products and customer relations.
That of course had me thinking about IM and how many people I've come across here who just don't give a ****. They don't care about the quality of their products/services...it's just how much money they can get. They just throw some cheap p.o.s. together and start trying to sell it. Some even sell it well. I know there are plenty of posts here in the WF about this, but man it still doesn't seem to be catching on.
The better your product/service, the more money you will ultimately make. Over deliver and blow your customers minds with awesomeicity (That's a good word huh? ) and see how things will change. It's a mindset, and a good one to have.
Thanks for reading my rant today. Best of luck in your IM attempts to anyone who reads this!