Does anyone care about their own products?

11 replies
On a recent hellacious phone call with comcast about my extremely expensive cable/internet/phone bill it came to my attention that I got excited and felt so grateful when someone stepped up to the plate and actually did their job and took care of one of their customers. Who would have thought it's such a rarity for someone to care enough to actually do that.

It seems like anymore it's generally just people that DON'T care answering phones and doing customer service only to collect a paycheck. When I worked in a call center I was definitely guilty of that too. However, does anyone else feel like America is going down the ****ter? No one really stands behind anything these days. It's all just about volume instead of quality products and customer relations.

That of course had me thinking about IM and how many people I've come across here who just don't give a ****. They don't care about the quality of their products/services...it's just how much money they can get. They just throw some cheap p.o.s. together and start trying to sell it. Some even sell it well. I know there are plenty of posts here in the WF about this, but man it still doesn't seem to be catching on.

The better your product/service, the more money you will ultimately make. Over deliver and blow your customers minds with awesomeicity (That's a good word huh? ) and see how things will change. It's a mindset, and a good one to have.

Thanks for reading my rant today. Best of luck in your IM attempts to anyone who reads this!
#care #products
  • Profile picture of the author David McKee
    Excellent points sir! I feel the same way, I absolutely hate being on the phone with customer "service". However, I am also guilty of being a pain-in-the-ass irate customer, and as my wife reminds me, "a kind word turns away wrath".

    But you are right, so much of what we can buy today is absolute crap. What so many in IM do not realize is that it makes it easy to shine with a truly great product.

    Thanks for the reminder!
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    • Profile picture of the author jwenberg
      David, thanks. It seems like unless you get irate with these call centers they won't listen and or do anything to help you. However realizing this person doesn't give a crap and it's not their fault helps. haha.

      That was my feeling...it makes it WAY EASY to stand out! thanks for commenting.

      Originally Posted by David McKee View Post

      Excellent points sir! I feel the same way, I absolutely hate being on the phone with customer "service". However, I am also guilty of being a pain-in-the-ass irate customer, and as my wife reminds me, "a kind word turns away wrath".

      But you are right, so much of what we can buy today is absolute crap. What so many in IM do not realize is that it makes it easy to shine with a truly great product.

      Thanks for the reminder!
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  • Profile picture of the author Istvan Horvath
    Recently I've posted about a friend of mine standing behind his product...
    http://www.warriorforum.com/main-int...oduct-die.html
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  • Profile picture of the author ZachWaldman
    What drives me nuts is when the customer service person answers the phone and I say, "Hi, this is Zach Waldman, how are you today?"

    I always figure they're going to be thrilled to talk to somebody polite.

    Instead, I almost always get dead silence. It's as if they so rarely hear, "How are you," that they don't know what to do.

    So, I go on, assuming they'll start to loosen up. Instead, you get a crap attitude and often times the person speaks like he has marbles in his mouth.

    Personality goes a long way when doing customer service.
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    • Profile picture of the author David McKee
      What gets me is that the customer service person, weather it be a cashier in a grocery store or the person on the phone, presents the FACE of the company. The impression you get from the customer service person is the impression you will have the entire company regardless of how the other people in the company actually are.

      Earl Nightingale always said, "If you want to increase your income, first increase your service".

      It just means more opportunity for those who recognize this truth.

      -DTM
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  • Profile picture of the author Christian Little
    A lot of people are only in this business to make a quick buck, so they really don't care about the quality of what they are selling. It's the same thing with getting cheap brand-name knockoffs from China - the quality of the product completely sucks and they don't give a damn.

    Personally, I do care about our products and we take great care of our customers to make sure they are happy with what they get.

    But I would guess that probably 99% of the people out there selling things don't give a crap.
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  • Profile picture of the author FanFollow
    I agree. However, customer service doesn't really give a **** because what do they care if they loose a customer. Corporations need to start firing the bad and hiring more good.
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    • Profile picture of the author Paul Myers
      Lovely rant. Typical generalization.

      "Somebody sucks, so everybody sucks."
      "Me too!"
      "I hate that!"
      "Grrr..."

      /thread.
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      Stop by Paul's Pub - my little hangout on Facebook.

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