Customers who want it all...

Frank Donovan

13 years ago

Originally Posted by Gene Pimentel

I want the BEST QUALITY!
I want the LOWEST PRICE!
I want it NOW!

Pick two.

The first two please, Gene.

Tomorrow will be fine.

Frank

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Jill Carpenter

13 years ago

If it is not now, when would now be?

Want or Need now? Those are 2 different things.

If it is just a want, I can wait.

Will take the top two.

If what I want is something I truly need now then I will go with which ever my pocket can afford at the time.

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AceOfShirts

13 years ago

It's even harder when you have a physical product you need to ship...... like shirts. This is also after numerous emails back and forth about the artwork.

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John Romaine

13 years ago

...or worse.

I WANT MY MONEY BACK!

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BIG Mike Banned 13 years ago

[DELETED]

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- bross 13 years ago
  
  I pick Quality and Now because quality almost never comes with low price..
  
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- R Hagel 13 years ago
  
  Originally Posted by BIG Mike
  
  Oh and this guy told us, "Allen Says is a personal friend of mine, I'll see you kicked out of the Warrior Forum". Name dropper...LOL.
  
  And yet here you still are. I guess your box of cigars must have reached Allen intact, eh?
  
  The sad thing is that this 1% seems to get all the press while the really good customers I know we all have never get mentioned.
  
  This is the main reason why I put my thanks on your post. Hats off to the awesome customers... they're the reason I love this business!
  
  Becky
  
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- Gene Pimentel 13 years ago
  
  Originally Posted by BIG Mike
  
  The sad thing is that this 1% seems to get all the press while the really good customers I know we all have never get mentioned.
  
  Truly is a shame the best customers rarely get the spotlight. It's so easy to complain about a bad customer and want to spread the word, but we should all strive to praise the people that make doing business worthwhile.
  
  Thanks
  
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Andy Fletcher

13 years ago

Some small percentage of customers just never get it. I used to spend hours trying to placate them and make them feel happy. Then one day I realised that's impossible. I fired the bottom 2% of my customers that were eating up most of my life and putting very little money in the system and overnight my life got a ton easier.

I also used to try to make my products work for everyone. Any time someone said, "It'd be better if it was blue" I made a blue version figuring that was good marketing. It's not. Pick a target market and do what appeals to them. If someone outside that target moans about the way you do business, not your problem.

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GoldenGlovez

13 years ago

I'll take the first two as well. Quality and price are the most important factors to me.

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R Hagel

13 years ago

Originally Posted by Gene Pimentel

Pick two.

And even that's a bit generous. Pick ONE.

Becky

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sbucciarel

Banned 13 years ago

Quality and NOW.

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SiteSmarty

13 years ago

Gene those are the perfect customers. For someone else

Some marketers marketing services have it backwards. They let the clients choose them when they should be choosing their clients.

For example: Some website designers work for the customers you describe and end up not getting paid, unlimited revisions and so on. You hear about this all the time. It's the designers fault. They chose that type of client.

I can't pick two of your choice. I can only pick one--quality. If you had a 4th choice something like "it has to be perfect", I'd pick that also.

Quality is a marketers trump card.

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Goldenboy

13 years ago

I'll take the first and the third..
I go for the best quality and I want it now!
Prices is important also but more than the price, should be the quality of the product. Since it is what customers or clients are looking for.

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funkynassau

13 years ago

I pick two and three. I had a guy just last week who ordered 6 of our kits and wanted them in two days. From mid west Ontario to Calgary! I said we use Canada Post expedited mail, probably wont make it there in 2 days. (I knew it would not get there that fast) He persisted, I said I'd look into what else the post office offers that is fast. The cost of a courier would be almost as much as what he was ordering was worth. In the end he settled for ExpressPost which was to get his order to him in three days. He wanted me to find out if the Calgary post office would deliver on a Saturday! Well, no, I dont think I'm gonna do that. He lives there, he should know if they deliver on Sat!

He was a royal pain in the butt overall, but I did my best to placate him and he could be a good repeat customer, based on what his own biz is that he wanted our product for.

Most people are reasonable, and quite happy with expedited mail, but he wanted it all yesterday.

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Gene Pimentel

13 years ago

Once in a while, all three are possible. But this summarizes the mentality of many customers - they want quality but they don't want to pay accordingly. They want speed but don't want to cover your cost in producing that speed. They want the best price but expect you to produce the quality of a product twice the price. Most situations allow for two of the choices :-)

Thanks
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swilliams09

13 years ago

Originally Posted by Gene Pimentel

Once in a while, all three are possible. But this summarizes the mentality of many customers - they want quality but they don't want to pay accordingly. They want speed but don't want to cover your cost in producing that speed. They want the best price but expect you to produce the quality of a product twice the price. Most situations allow for two of the choices :-)

This is great. I just quoted this to a client yesterday. She comes into the office and needs a commercial done by Friday, she wants it to look amazing and she only had a few bucks to spend. In the nicest way possible I told her she had already picked two of her options before she came in the door, she wants it cheap and fast, we have to cut the all of the bells and whistles at this price and turnaround time.

Good, fast, cheap. Pick 2.

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richgrad

13 years ago

1 and 2 definitely... if you can do all 3 let me know... I'll invest in your company

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Michael Mayo

13 years ago

Gene, I'll take 1 & 2.

I had one customer that purchased a WSO I was running three times over
a three month period. I happened to notice the buyers name while reviewing
sales records.

I contacted the buyer and asked him why he had purchased the product 3 times
and he told me, "Well the first two times I purchased it, I waited to long and the
download page expired. So I purchased it the third time and made sure I downloaded it."

I then explained to him that he could have contacted me and I would have reset the
download link.

His reply, "I didn't want to bother you. It was my fault not yours."
I let him keep the product and refunded all three of his purchases.

Now the guy buys every WSO I put up so at least I know before I run a WSO
I will have at least one person purchasing...lol

That customer gave me the Best customer experience I have ever had.

Just thought I would share that.

Have a Great Day!
Michael

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Gene Pimentel

13 years ago

Michael, I've had a few similar experiences. Funny how when both sides strive to be the best, it ends up being extremely beneficial to both.

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Steven Miranda

13 years ago

At least most of us don't have to deal with these type of customers face to face. I think it would be far more stressful in the 'real world' Everyone these days wants the cheapest price but still top quality. As they say..usually you get what you pay for.

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BIG Mike

Banned 13 years ago

[DELETED]

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swilliams09

13 years ago

Originally Posted by BIG Mike

During my professional career it rarely happened - occasionally we'd get a pissed off client, but we'd resolve it professionally.

When I was going to university, I owned a mobile locksmith service - encountered a lot of folks like this.

One guy called on a Friday evening, needed his car opened. I quoted the price, he agreed and I drove out and unlocked his car. Once it was opened and I was writing up the receipt he tried to dicker with me, which I wasn't going to do. Then he said he wasn't going to pay me at all...which was a stupid thing to say since I was still holding his keys.

So I tossed the keys on the seat, locked the door and closed it, and said bye. LOL...

The guy had a change of heart and I told him I wanted the money first, so he paid me. Then I turned to leave and he said, "Aren't you going to unlock my care?" I told him I already had unlocked it once. If he wanted me to unlock it a second time it would cost extra, minus the service call since I was already there

Just my opinion, but I don't think it happens nearly as much offline as it does online. With the anonymity and distances involved, it's a lot easier to be a jerk than it is face-to-faced.

Amen. I've found this to be the case when offering services online. People get very very pushy. You have to have your shield up, learn how to say no and point back to your terms and conditions.

Thanks

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Customers who want it all...

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