Paypal stories making me anxious

51 replies
I have read a lot of threads about Paypal closing accounts without notice. This is scary. I had a dead paypal account with no transaction but recently I have started providing services and get paid by paypal. I don't want to lose my income due to paypal. What should I do?
#anxious #making #paypal #stories
  • Profile picture of the author Agz21
    I just had a similar thread before you...and the answer I got was to have alternate payment processors and switching between them
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    • Profile picture of the author sidcandid
      But as a service provider most people who give me jobs want to pay only through paypal.
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      • Profile picture of the author Rob Howard
        Originally Posted by sidcandid View Post

        But as a service provider most people who give me jobs want to pay only through paypal.
        Then you need to expand your audience base.

        Some of the biggest, highest paying business people are willing and able to pay via check or cc.

        They may have the ability to pay via paypal, but if they want your service, they won't fuss about how they get you your money.

        This is a hard lesson I've learned - you may lose 30% of those customers, but sometimes that is actually for the best.

        Rob
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      • Profile picture of the author ladywriter
        Originally Posted by sidcandid View Post

        But as a service provider most people who give me jobs want to pay only through paypal.

        Just curious, how do you know this? Have you asked them?

        The way I look at it is this: If they were gonna buy a pair of jeans online, they're going to pull out their credit card. Why is paying for articles different?

        But if you're convinced that they like Paypal, which may be so, you can offer them 2CheckOut (or Plimus too? Don't know about them).

        Now--if you are talking about content mills who only pay via Paypal, they only pay through Paypal. Nothing to be done there.
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      • Profile picture of the author Ben Gordon
        Originally Posted by sidcandid View Post

        But as a service provider most people who give me jobs want to pay only through paypal.
        Use Plimus or 2Checkout, they both have PayPal as one of their payment options , including credit cards too.
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  • Profile picture of the author ladywriter
    Have your clients pay by another payment processor. I'm in love with Amazon payments, there's also Google Checkout....

    But if you want to give your clients the option of paying you with Paypal use 2CheckOut, I believe they charge you a one time fee of 50 bucks.
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  • Profile picture of the author onegoodman
    I am also terrified that something goes down with paypal. I do have other option of payment but most of my buyers are into paypal too
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  • Profile picture of the author gittar1122
    Try some other payment processor like plimus, 2checkout etc. which can process paypal payments as well. They will not create problems like paypal doing every second week.

    Thanks
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  • Profile picture of the author Joseph Robinson
    Banned
    Thus far I have found all of these "Paypal Horror Stories" to be largely (before someone b****es, notice I didn't say completely) baseless. Usually an account is frozen/locked because of a violation of the TOS (such as doing business on a personal account), or because of erratic activity (going from zero earnings to large amounts of money per day).

    As long as you read the entire TOS, follow the rules, and inform Paypal when you expect a sudden surge in sales, than everything should be ok.
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    • Profile picture of the author J Bold
      Originally Posted by Joe128139 View Post

      Thus far I have found all of these "Paypal Horror Stories" to be largely (before someone b****es, notice I didn't say completely) baseless. Usually an account is frozen/locked because of a violation of the TOS (such as doing business on a personal account), or because of erratic activity (going from zero earnings to large amounts of money per day).

      As long as you read the entire TOS, follow the rules, and inform Paypal when you expect a sudden surge in sales, than everything should be ok.
      Sorry, man, but I'd rather listen to the people who make $600 in a day rather than $600 in a month on this one.

      You don't know how it works until you've actually made a ton of money fast due to a legit product launch and got shut down. It's been documented many times that paypal has software that limits accounts if you make a bunch of money fast, even it's completely legit.

      So, no, even informing them of it will not ensure that "everything should be ok." Even if you do, I've heard many who still got the limit. They only thing I've heard is someone asking a rep to send them to someone higher up in the risk department, and then having that person note their expectance of a surge in sales and maybe, maybe that can make sure it doesn't get limited.

      But those warriors who have had their accounts limited are probably be going to disagreeing with you on this one. I haven't had it limited, by the way, but I'm not about to pass judgement on those who have had their account limited, due to some notions I may have about the situation.
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    • Profile picture of the author rts2271
      Originally Posted by Joe128139 View Post

      Thus far I have found all of these "Paypal Horror Stories" to be largely (before someone b****es, notice I didn't say completely) baseless. Usually an account is frozen/locked because of a violation of the TOS (such as doing business on a personal account), or because of erratic activity (going from zero earnings to large amounts of money per day).

      As long as you read the entire TOS, follow the rules, and inform Paypal when you expect a sudden surge in sales, than everything should be ok.


      If you do any significant amount of transactions you are in a fantasy land buddy. Keep whistling that tune and I will see you here in 12 months butthurt and bruised crying about your locked paypal account. I will remind you of this then, just like everyone else who has carried there water and come back crying. Your n00b tears all taste the same.
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    • Profile picture of the author Rob Howard
      Originally Posted by Joe128139 View Post

      Thus far I have found all of these "Paypal Horror Stories" to be largely (before someone b****es, notice I didn't say completely) baseless. Usually an account is frozen/locked because of a violation of the TOS (such as doing business on a personal account), or because of erratic activity (going from zero earnings to large amounts of money per day).

      As long as you read the entire TOS, follow the rules, and inform Paypal when you expect a sudden surge in sales, than everything should be ok.
      I've been doing 5 figures a month with paypal for a long time.

      I just got booted out of paypal. Money I paid vendors was reversed. 150 rebilled clients, canceled. I've been full time online for 4 years.

      I have an EIN.

      I'm registered with local, state and federal government.

      I have 4 american employees.

      I pay payroll taxes.

      I have more paperwork than I care to deal with.

      I always refund customers that ask.

      I always answer and take care of disputes.

      I've only ever had 2 chargebacks, ever.

      Anytime paypal has asked for info, I've supplied it. After my first boughts of "mistakes" with paypal, I always contacted them before I moved large volume.

      And yet I got kicked out, limited for 180 days, with no rhyme or reason to it.

      So, tell me again, Mr. I've Earned 600 so far online, based on your experiences (since you've moved large volumes)...and since you are the expert on paypal, what did I do wrong?

      Rob
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      • Profile picture of the author DogScout
        Originally Posted by ccmusicman View Post

        I've been doing 5 figures a month with paypal for a long time.

        I just got booted out of paypal. Money I paid vendors was reversed. 150 rebilled clients, canceled. I've been full time online for 4 years.

        I have an EIN.

        I'm registered with local, state and federal government.

        I have 4 american employees.

        I pay payroll taxes.

        I have more paperwork than I care to deal with.

        I always refund customers that ask.

        I always answer and take care of disputes.

        I've only ever had 2 chargebacks, ever.

        Anytime paypal has asked for info, I've supplied it. After my first boughts of "mistakes" with paypal, I always contacted them before I moved large volume.

        And yet I got kicked out, limited for 180 days, with no rhyme or reason to it.

        So, tell me again, Mr. I've Earned 600 so far online, based on your experiences (since you've moved large volumes)...and since you are the expert on paypal, what did I do wrong?

        Rob

        If you are an affiliate, sell MMAH or **** Berries, dating, MLM,... or a few other things? Just like Google, some companies have niches they do not like. IF you are in one of those niches, best not to use them to begin with.
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      • Profile picture of the author Rich Struck
        Originally Posted by ccmusicman View Post

        I've been doing 5 figures a month with paypal for a long time.

        I just got booted out of paypal. Money I paid vendors was reversed. 150 rebilled clients, canceled. I've been full time online for 4 years.

        I have an EIN.

        I'm registered with local, state and federal government.

        I have 4 american employees.

        I pay payroll taxes.

        I have more paperwork than I care to deal with.

        I always refund customers that ask.

        I always answer and take care of disputes.

        I've only ever had 2 chargebacks, ever.

        Anytime paypal has asked for info, I've supplied it. After my first boughts of "mistakes" with paypal, I always contacted them before I moved large volume.

        And yet I got kicked out, limited for 180 days, with no rhyme or reason to it.

        So, tell me again, Mr. I've Earned 600 so far online, based on your experiences (since you've moved large volumes)...and since you are the expert on paypal, what did I do wrong?

        Rob
        They must have given you some kind of reason, what did they say? Have you contacted them?
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    • Profile picture of the author kindsvater
      Originally Posted by Joe128139 View Post

      As long as you read the entire TOS, follow the rules, and inform Paypal when you expect a sudden surge in sales, than everything should be ok.
      Joe, respectfully, you have no idea what has been going on with PayPal. As you say - "should" is the operative word - which you're only speculating about.

      .
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      • Profile picture of the author Kay King
        Brian - What IS going on with Paypal? They seem to be changing their business model substantially (link below) and I'm wondering if digital transactions will be a thing of the past before long.

        EBay's PayPal going offline, targets big retailers | Reuters
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  • Profile picture of the author StevenTan
    Paypal is easy to deal with, after all, they got your money. So I think you just need to call them, and problem solved.
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  • Profile picture of the author Rich Struck
    I tried calling PayPal to let them know of an impending influx of cash but when I talked to the guy, he was like, "So what?" I told him that I had heard that letting them know about this sort of thing was a good idea and he had no clue what I was talking about. So did I get a new guy or ????
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  • Profile picture of the author Benjamin Ehinger
    Let me clear this up really quick for everybody. STOP BELIEVING EVERYTHING YOU READ!!!!! The majority of the accounts that paypal closes are either inactive for a very long time or the owner of the account does something they should not do. As long as you keep your account in good standings and you are using why in the world would Paypal close you down? They only make money when you get paid, so this is something they should want right?

    Common sense will set you free and when you stop believing every word that is written by one person or a few people you will be better off.

    Benjamin Ehinger
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    • Profile picture of the author Ettienne
      Originally Posted by Benjamin Ehinger View Post

      Let me clear this up really quick for everybody. STOP BELIEVING EVERYTHING YOU READ!!!!! The majority of the accounts that paypal closes are either inactive for a very long time or the owner of the account does something they should not do. As long as you keep your account in good standings and you are using why in the world would Paypal close you down? They only make money when you get paid, so this is something they should want right?

      Common sense will set you free and when you stop believing every word that is written by one person or a few people you will be better off.

      Benjamin Ehinger
      EXACTLY! Thousands of marketers use paypal every day, I'm talking about the big names here. Do you honestly believe they'd use it if paypal was so terrible? I've never had any paypal issues in my past 3-4 years with them. They even sent me a warning about 2 years back regarding a policy violation, not once, but twice since i didnt see the 1st one.

      I fixed whatever issue there was and had no problems since. I've had $0.00 coming in for a week, then one $16 day and the day thereafter a $2307 day, so it's really also not a matter of a "sudden spike" that causes the frozen account. As long as you comply to the TOS, you're good, well I am thus far.

      Check your sources and do your research before giving paypal a bad name like in this post. They are one of the best payment processors for a very good reason, this is not because they are "dodgy".
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by Ettienne View Post

        As long as you comply to the TOS, you're good
        It's astonishing that some people's perceptions are SO limited to their own experience, that even when people like Rob have PayPal problems like this, even when practising lawyers with experience of PayPal litigation are posting in the thread, people will still post nonsense like "as long as you comply to the TOS, you're good".

        What would have to happen to people here, and what comments would lawyers have to be making, for you NOT to think that "as long as you comply to the TS, you're good"?! :confused:

        If I owned the forum, I'd delete nonsense like this, I really would. But I don't get to make up the rules.

        The "principle" is the same as with the people who, during a discussion of whether or not it's safe or wise to use a Blogger blog as a money-site, will pop up and say "I've had a site there for 5 years and been perfectly ok. As long as you keep to the terms of service you're good".

        Except that what we're talking about with all the recent PayPal threads is a whole lot more serious.

        But the way that people try to extrapolate from their own extremely limited personal experience and use it as a basis for giving others advice really sometimes leaves a bad taste in my mouth.

        Can these people honestly be so gullible as to imagine that what they're saying is actually sensible?!
        It's just breathtaking.
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        • Profile picture of the author azmanar
          Originally Posted by Alexa Smith View Post

          It's just astonishing that some people's perceptions are SO limited to their own experience, that even when people like Rob have PayPal problems like this, even when practising lawyers with experience of PayPal litigation are posting in the thread, people will still post crap like "as long as you comply to the TOS, you're good".
          Hi Alexa,

          I had the same feeling.

          They simply ignored the credibility of the person posting and trash it. As though this is just another forum with no community spirit.

          We're looking for solutions and help for the ever increasing number of incidents with PayPal. It is a major risk to be considered in doing Online business.
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    • Profile picture of the author SpinnerHawk
      Originally Posted by Benjamin Ehinger View Post

      Let me clear this up really quick for everybody. STOP BELIEVING EVERYTHING YOU READ!!!!! The majority of the accounts that paypal closes are either inactive for a very long time or the owner of the account does something they should not do. As long as you keep your account in good standings and you are using why in the world would Paypal close you down? They only make money when you get paid, so this is something they should want right?

      Common sense will set you free and when you stop believing every word that is written by one person or a few people you will be better off.

      Benjamin Ehinger
      Because they have their own policy and they can close accounts to cover themselves no matter how well you keep your account in good standings. They will close your account even if you only got a pixel of potential harm towards their business, and you don't have any chance to defend yourself.

      Check this out:
      WARNING: Your PayPal Account is at Risk! | DerrickVanDyke.com

      I got my business screwed too by paypal, hundreds of dollars goes bye bye. I'm not suggesting that you should avoid them completely but you better not trust them entirely either, before it's too late.
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    • Profile picture of the author NicSennen
      Originally Posted by Benjamin Ehinger View Post

      Let me clear this up really quick for everybody. STOP BELIEVING EVERYTHING YOU READ!!!!! The majority of the accounts that paypal closes are either inactive for a very long time or the owner of the account does something they should not do. As long as you keep your account in good standings and you are using why in the world would Paypal close you down? They only make money when you get paid, so this is something they should want right?

      Common sense will set you free and when you stop believing every word that is written by one person or a few people you will be better off.

      Benjamin Ehinger
      Well I recently had my account shut down after using it for nearly 10 years with quite large sums passing through because I disputed a chargeback from a credit card for websites I sold nearly a year ago! Now the guy has his money, and the websites and I don't even have my paypal account any more. How does that fit in with your theory?

      Thankfully most of the money I get now is paid direct into my bank or by check - but beware anyone who sells services because if anyone uses their credit card via paypal to pay you they can claim their money back any time within a year and paypal will not fight your corner even if you can prove that you provided everything that was paid for.
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  • Profile picture of the author sidcandid
    I just wanted to know if your paypal account is closed down do you also lose all the money you had there? If yes how can yo recover it.
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  • Profile picture of the author davcon
    There are all sorts of horror stories from legit business people doing no wrong getting shut down by paypal. It seems if you have any type of "make money on the internet" type of business you are in trouble with pp.
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  • Honestly, some of you people have *absolutely no idea* what you are nattering on about.

    PayPal can and does take drastic action with little to no warning. And you don't have to be in a dodgy niche to have that happen.

    A friend of mine does big business selling gently used genuine designer bags. PayPal slapped her with a three month rolling reserve. What this means (in her case) is that PayPal always has $30,000 of her money held in reserve at any one time.

    They don't shut her down, they just cripple her cash flow. Because they can.

    fLufF
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  • Profile picture of the author WebsiteDeck
    As with what many of said - I'm going to argue the same point in the same fashion.

    Have you people ever thought of the success stories with PayPal? NO! Because no one bothers to write them, people only whine when something wrong happens.

    Secondly, I know plenty of people who do illegitimate transactions through PayPal and then complain if PayPal shuts down their accounts. All the hassle aside, they do this to protect YOUR MONEY and if by any chance you lose it - people will still complaint.

    So I recon its a pretty hard job staying in the balance of things. I'm not saying PayPal is right but at the same time I still think we should all stop believing the stupid stories.
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  • Profile picture of the author premiumplr
    Paypal is like driving - everything is great unless you hit a tree.
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  • Profile picture of the author getting itdone
    10 thumbs down paypal
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  • Profile picture of the author Nathy Curiel
    I work with paypal for 5 years now and nver had any problems ..
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  • Profile picture of the author bobbobson
    I get the impression that Paypal probably spends a lot of money and man-hours cleaning up after the 'less credible' people in this industry. It sucks for the rest of us, and I'm not justifying the quite aggressive stance they seem to be taking at the moment, but you can see why they're starting to distance themselves from the industry.
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  • Profile picture of the author mahesh2k
    If you're from india then just use paypal for receiving money. Indian govt. controlled paypal's money laundering schemes in that country. So now every paypal activity is monitored via SWIFT/RBI Banks. Get bank account with AXIS or ICICI bank and then open fixed deposit. You can ask for credit card on limits of your fixed deposit. I know this will not replace paypal but you should consider it for your offshore payments. You can also sign up for payoneer and accept payment through them.
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  • Profile picture of the author SpinnerHawk
    Yep you should be anxious, better now than too late like me :p

    If you want to accept paypal you can use 2checkout or plimus.
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  • Profile picture of the author Ettienne
    Remember Paypal makes money from YOU, hell, they even score some advertising on your site for what its worth. They wouldn't just shut you down unless there's some risk for them.

    Sure, people make mistakes, and since Paypal is not run by a robot I'm sure there's a 1 in a million chance that they'll freeze your account without good reason.

    Also think about this, remember the story about how Facebook paid top guys to slander Google? It's business unfortunately. These are very likely affiliates of paypal competitors posting these stories, maybe not all, but at least 80% of them.

    It's like starting a programming company and trying to take on Bill Gates, what are your chances to beat him if there are no bad reviews flying around? Okay bad example...

    Fact is, if you honestly believe that you're doing nothing wrong to violate policies you've got nothing to worry about, plus, Paypal DOES send you warnings if something is fishy, I've seen them personally (read my reply above) so don't worry about getting shut down without warning
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    • Profile picture of the author ladywriter
      Originally Posted by Ettienne View Post

      These are very likely affiliates of paypal competitors posting these stories, maybe not all, but at least 80% of them.
      How do we know you don't work for Paypal, for that matter? Just....sigh.


      Fact is, if you honestly believe that you're doing nothing wrong to violate policies you've got nothing to worry about
      That is actually not a fact, and that is the problem people are having. It really doesn't matter *what* you believe about what you're doing, if Paypal finds you in violation for whatever reason, they can do whatever they like.
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  • Profile picture of the author QuelThalas
    my paypal is dead accoount to bro.and how I can fix it up?any one know?
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  • Profile picture of the author DarrinH
    I was concerned about Paypal because they used to be like Facebook - with no proper customer service interface. (That was about 6-7 years ago when I dealt with them before). Now I have had a number of good responses from their sales and service guys and even have a direct e-mail address for a contact there.

    Over here in the UK Paypal seems to be the only option for making mass international payments when paying out to other affiliates.

    Is there another option for paying out to a large number of people across the world?

    I use a different money processor to receive payments but trasfer the funds to paypal to then disperse.
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  • Profile picture of the author Margo Tuul
    You can avoid everything. Even when you have big product launch. Just ring PayPal and explain that you will have a lot of sales coming in. Ask them to leave a note next to your account. If they see that "oh...this account is getting a lot of money...let's see what's going on". And if they see that PayPal support was talking with him/her and they know what's going on...nothing happens.

    I did that with my own product launch. I rang Paypal, explained everything. I even said how much is coming in "per sale" and i was safe. Nothing happend. They said thanks for telling us.
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  • Profile picture of the author azmanar
    Hi Sid,

    I'm definitely not going to use PayPal for my IM biz. People that I KNOW, not BS, have got their accounts frozen or closed. They have good track records yet the reasons given by PayPal were absurd.

    Let me try clarify certain things here.

    In selling products ( digital or not ), you need to decide how you're going to sell your products :
    A) ON A SELF-HOSTED SOLUTION or
    B) ON A 3rd PARTY HOSTED SOLUTION

    I'm only giving the main differences between them relevant to the OP's topic.

    A) Self-Hosted Solution

    -> all sales applications are on your own server
    -> you decide the sort of shopping cart you want to use
    -> you decide the payment processor/gateway you want to use :
    ====> PayPal, MoneyBookers, AlertPay, 2CO, WorldPay, Authorize.net, BeanStream

    In the self-hosted solution, you need to integrate the Payment Processor to your shopping cart or as simple as having a buy now button with the necessary tags in it. You can even have their Payment Interface hosted on your sites, without redirecting the buyer to the Payment Processor's page. They call this the PRO version.

    B) 3rd PARTY HOSTED SOLUTION

    -> all sales applications are on their server
    -> they have built-in shopping carts you need to use
    -> they have built-in payment system you must to use
    ====> Nanacast, Digiresults, Plimus, ClickBank, FastSpring, PayDotCom, RAPbank, E-Junkie, DigitalRiver SWREG. Many accept PayPal in their payment option.

    So, if you don't want the trouble of setting-up your own solutions on your own server AND DON'T WANT THE TROUBLE OF GETTING FROZEN OR CLOSED, go for 3rd PARTY HOSTED SOLUTION. As long as you follow the TOS, you should be fine.

    But .... for whichever you chose, you ought to consider another very important matter =>> How are you going to get payment transferred to you after the sales.

    The points you need to consider are:
    --> The amount charged when transferring the money to you
    --> The instrument used to transfer the money : wire, direct deposit, cheque, CC or Debit Card.

    Other important considerations are :
    -> How are you going to handle REFUNDS based on their TOS and implications of it
    -> How do they handle CHARGEBACKS, the amount penalized and implications
    -> Do they accept recurring payments
    -> Do they charge monthly for their solutions
    -> How much they charge you per sale

    It is your choice.
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  • Profile picture of the author DeborahDera
    People who have good experiences don't tend to share those experiences nearly as often as those who have had bad experiences. I believe this theory applies to the online world as well - and to people and the way they talk about PayPal.

    PayPal is just one payment processor and some people have had problems with it. I am not sure that any of the other payment processors are without fault. If you aren't sure, do some research but make sure you weigh the pros and cons of each one.

    Originally Posted by sidcandid View Post

    I have read a lot of threads about Paypal closing accounts without notice. This is scary. I had a dead paypal account with no transaction but recently I have started providing services and get paid by paypal. I don't want to lose my income due to paypal. What should I do?
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  • Profile picture of the author aduttonater
    I've never heard of them closing an account. If they are, then I better transfer my funds quick.
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  • Profile picture of the author Rob Howard
    Originally Posted by warriorwealth View Post

    I would not worry about it. I think that you should just keep your account updated with paypal...everything else should take care of itself!!!
    What the hell is up with these people with under 100 posts making blanket B.S. statements about paypal?
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by aduttonater View Post

    I've never heard of them closing an account.
    Then have a look around: it only happens all the time. :rolleyes:

    Originally Posted by warriorwealth View Post

    I would not worry about it.
    What is the matter with these people?!
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  • Profile picture of the author GarrieWilson
    Sure we see it a lot. We are on a forum that people sell MMO products and hype the crap out of them.

    Take Derrick, since he chimed in... His sales letter HEADING sales says,

    "... Make An Easy $100 A Day on Facebook"

    That more than likely falls under get rich quick.

    As far as what PayPal says on the phone, they guess. They arent in the AUP department. The AUP department doesn't even take calls.

    With that said...

    I'm not going to say they aren't cracking down. They are. Guidelines keep getting stricter too.

    If you are playing close to the line... you will have problems.
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