Spoon feed them and it's still isn't enough!!!

by David_Thompson 24 replies
Hey Guys,

every had a customer where you would bend over backwards
to help them and it seems like they want you to do all the work
for them....

I've had this customer that I went beyond the call of duty to help but
I was left with the feeling they wanted me to do all the work and they
could just reap the benefits of my labour and the worst part is i gave
them consulting for free after paying for a $9.97 product.

And with all of that they turn around and bitch about everything and
moan about guru this and the other, but I'm no guru and not looking for
that status but it felt that these people don#t want to put in the time
and just cloug your helpdesk to get attention.

Every had anyone like guys...

When is it good to say i don#t want you as a customer?

--David
#main internet marketing discussion forum #feed #spoon
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  • Profile picture of the author Richelo Killian
    Refund and move on. The customer is NOT always right.

    Only you can determine when enough is enough.

    ALWAYS be polite and professional though! When you refund, just appologize for the product not meeting their needs.

    Setup a pay per ticket support system for some or all products services.
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    Richelo Killian
    Imnica Mail - Email Marketing Service - Tired of being ripped off by your AutoResponder?

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    • Profile picture of the author Kevin Riley
      David

      I had one recently that I could see heading this way. Didn't even read the directions, just started e-mailing me about 10 minutes after receiving the product. After 3 e-mails I simply refunded and sent a polite note that IMO the product was not suitable for him.
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      Kevin Riley, Kevin Riley Publishing, Osaka, Japan


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      • Profile picture of the author thegamecat
        Same deal with me, cut lose and move on.
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        Flying

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        • Profile picture of the author David_Thompson
          BIGMIKE, Kevin, guys thanks man...

          The thing is you try to help everyone you know what
          I mean because you want them to experience the same
          sort of success you , me and others have while working online...

          So you try and bend over backwards for them but I have notice
          you can't do that for everyone it will just clough your head and
          support system...

          --David
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    • Profile picture of the author BIG Mike
      Banned
      [DELETED]
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      • Profile picture of the author Kevin Riley
        Originally Posted by BIG Mike View Post

        I'm not going to be married to this guy for life (that's a Greek expression by the way).
        Yeah, we know. This from the guy who shows interest in my brother-in-law :-D
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        Kevin Riley, Kevin Riley Publishing, Osaka, Japan


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        • Profile picture of the author David_Thompson
          BigMike you crack me up with your greek expressions man....LOL

          I'm not going to be married to this guy for life (that's a Greek expression by the way).

          My greek buddy over here in Stockholm is the same man
          make me laugh till I cry...LOL

          --David
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        • Profile picture of the author BIG Mike
          Banned
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  • Profile picture of the author Chipt
    Originally Posted by David_Thompson View Post

    Hey Guys,

    every had a customer where you would bend over backwards
    to help them and it seems like they want you to do all the work
    for them....

    I've had this customer that I went beyond the call of duty to help but
    I was left with the feeling they wanted me to do all the work and they
    could just reap the benefits of my labour and the worst part is i gave
    them consulting for free after paying for a $9.97 product.

    And with all of that they turn around and bitch about everything and
    moan about guru this and the other, but I'm no guru and not looking for
    that status but it felt that these people don#t want to put in the time
    and just cloug your helpdesk to get attention.

    Every had anyone like guys...

    When is it good to say i don#t want you as a customer?

    --David


    The "Push-a-button-and-watch-money-float-in-magically-while-laying-around-in-your-underwear-adding-nothing-at-all-of-any-effort-or-consequence" model still exists...

    ... And so do the loser time vampires who steal your products and after sucking every drop of blood and time out of you that you'll permit them to have... then they refund.

    The core issue IMO is that their 'entitlement mentality' and complete lack of the critical ingredient "Want To" has doomed them to the dungeons of despair and the negative side of life because it is always someone else's fault.

    GOSH that was a mouthful but I think I got it all in...

    Chip Tarver
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    • Profile picture of the author David_Thompson
      Chip your the man that was awesome bro...lol

      So true man it was a mouthful...lol

      --David
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      • Profile picture of the author Chipt
        Originally Posted by David_Thompson View Post

        Chip your the man that was awesome bro...lol

        So true man it was a mouthful...lol

        --David


        Thanks, David -

        I almost hyperventilated trying to say all that so succinctly...



        Chip
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        Improve your online success permanently right now. Joint Venture Masters tell you the real insider info. Save $450 right now by checking out my *limited time* FCS WSO and change your JV success in a radical way permanently at http://www.warriorforum.com/forum/to...OPIC_ID=264511... and for less than $20 you can really save up to half your gasoline costs at www.CutYourGasCostsNow.com.

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  • Profile picture of the author braver55b
    Considering the followup service you offered to this guy, it probably cost you far more than $9.97 of your time, Refund and move on so you can get to the business of generating more sales :-)
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    • Profile picture of the author David_Thompson
      braver, I do understand what you mean and it isn't
      about the money but it's that feeling of you know it
      works and if the person just apply a little effort it
      will work for them too and I hate people that just
      chuck the towel in with out trying...

      That piss me off to no end man..

      So you try and help but I do see what you are saying...

      --David
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      • Profile picture of the author Collette
        Originally Posted by David_Thompson View Post

        ...but it's that feeling of you know it
        works and if the person just apply a little effort it
        will work for them too and I hate people that just
        chuck the towel in with out trying...

        That piss me off to no end man..

        --David
        You can lead a horse to water, but you can't make him drink. Success is not for everyone. Some people won't take it at any price. Not even $9.97.

        You can't change someone who doesn't want to be changed. And SAYING you want your life to be different, and actually DOING something to MAKE it different, are two entirely different things. As you've discovered.

        Just think of how profitably you could have used all the energy you've been wasting on this guy...

        Refund. Get rid of him. Move on.
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        • Profile picture of the author David_Thompson
          Hey guys,

          thanks for the great feedback
          it seems like the best option is
          to fire these customers early
          otherwise it can turn into a
          major business nightmare.

          --David
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          • Profile picture of the author Roy Carter
            David - They are not all locked up!

            Every one of us will have experienced the sort of person who will email you 5 minutes after getting the product and then ask a ton of questions where the answers are ALL in the product if they'd just read it!

            It can be very frustrating because you really want to help these guys but you soon realise that there are people who would really just like to have you do the work for them, create the income and go to the bank for them to pay in the checks on their behalf.
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            • Profile picture of the author Colin Evans
              And just how to do plan on showing that customer how your product works when they think the CD tray on their computer is a cup holder?
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              Sig not working today - too hung over...

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              • Profile picture of the author Chipt
                Originally Posted by Colin Evans View Post

                And just how to do plan on showing that customer how your product works when they think the CD tray on their computer is a cup holder?


                Hey, Colin -

                Yes, I've heard of the CD coffee cup holder group, too... and isn't this the very same group whose girlfriends keep repeatedly telling them the start button is NOT located on their computer screen?



                Chip Tarver
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                Improve your online success permanently right now. Joint Venture Masters tell you the real insider info. Save $450 right now by checking out my *limited time* FCS WSO and change your JV success in a radical way permanently at http://www.warriorforum.com/forum/to...OPIC_ID=264511... and for less than $20 you can really save up to half your gasoline costs at www.CutYourGasCostsNow.com.

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  • Profile picture of the author ukonline
    "When is it good to say i don't want you as a customer?"

    When you realise they show at least some of the
    signs of being a sociopath.

    Profile of the Sociopath

    Brian.
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    • Profile picture of the author seasoned
      Frankly, if I had my life to live over again, here is what *I* would do:

      1. If the questions are overly stupid, and they have no potential to help me, REFUND ASAP!
      2. If the questions are moderately stupid, and they have no potential to help me, provide up to 1 hour, or half the value of the product, whichever is more, and THEN REFUND.
      3. If the questions show a problem with the product, provide perhaps 10 times the potential worth of the product of consulting, and refine it, before insisting on a refund. If they last long enough, maybe give them a gift, in addition to an updated version of the product.
      4. Of course, if they can help me, then the time should be greater.

      Of course, if they ask for a refund, just give it.

      Too many times, I get caught up in trivialities, etc... I once made a domain interface. It DID need work, but a customer asked for WAY too much. I switched to another, and it worked ok, until the provider created problems, and I abandoned it. I eventually changed to another interface that is certainly not the best, and cut prices to the bone. The customer STILL complained. The interface? GO DADDY!

      There is really no way you can satisfy everyone.

      Steve
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  • Profile picture of the author valerieSONORA
    Originally Posted by David_Thompson View Post

    Hey Guys,

    every had a customer where you would bend over backwards
    to help them and it seems like they want you to do all the work
    for them....

    I've had this customer that I went beyond the call of duty to help but
    I was left with the feeling they wanted me to do all the work and they
    could just reap the benefits of my labour and the worst part is i gave
    them consulting for free after paying for a $9.97 product.

    And with all of that they turn around and bitch about everything and
    moan about guru this and the other, but I'm no guru and not looking for
    that status but it felt that these people don#t want to put in the time
    and just cloug your helpdesk to get attention.

    Every had anyone like guys...

    When is it good to say i don#t want you as a customer?

    --David
    Some customers you gotta fire right away.
    Once you see how much of a pain they are, send them on their merry way. Just tell them, I can't help you.
    See the thread "you can't make everyone happy"
    I learned from experience there was one guy who I bent over backwards for and went through all kinds of trouble for him I normally wouldn't go through just as a courtesy and instead of a thank you, he kept bouncing back with more whining and obsessive badgering.
    I realized how much time I wasted on him and he was actually losing me money and time cause I was spending all kinds of time on him for nothing.
    I've learned the warning signs of "customers" not to deal with and if anyone shows those signs, I wouldn't come near them with a pole. They are nothing but trouble.
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