One for UK warriors: Who is your Internet service provider?

21 replies
Hey Warriors,

Hope you can help me out, my internet is currently provided by virgin and this weekend my internet cut out and left me stranded for a few days. Thankfully the local internet cafe saved me as I was able to halt a few paid campaigns running at a loss, but it did bring to my attention once more how fragile an online business can be.

I know there are dedicated servers and hosts who will are available 24/7 should anything go wrong but I'm not aware that we have a dedicated net provider in the uk. I'm willing to spend more on my net services to ensure that hiccups like this don't happen and if they do then they can resolve the problem the very same day.

Any warriors know of any providers that can offer a more exclusive and protected interet service?

Thanks.
#internet #provider #service #warriors
  • Profile picture of the author John Taylor
    If you are working fulltime online I'd suggest you
    choose one ISP for your business and a second
    for personal use. Then you'll have back up.

    I use BT Broadband with a Sky account as back
    up. For travelling/mobile I use G3.

    John
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    • Profile picture of the author Dan Thompson
      IDNet for me, not the cheapest out there but it's a very reliable service.
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  • Profile picture of the author Michael Meaney
    I'm using Sky at the moment.. very fast, never down. Moved from ADSL24, which used to be awesome but something changed.

    If you want a bulletproof connection, Zen is pretty hard to beat.. pricey though. I use them for hosting and gotta say their customer support is top notch, if I wasn't so against keeping all my eggs in one basket, I'd be using their broadband too.
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  • Profile picture of the author Richard Tunnah
    Jason,
    You can get a leased line adsl. This is a direct line from the internet provider and usually your own server. A lot of big companies use this solution. However when I enquired about the cost of leasing a line I think about 5 years ago the cheapest provider was £3k a month with a £5k set-up fee! Minimum contract was 1 year. It's not protected though but usually includes a guarantee of minimum downtime in terms of hours.

    Rich
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    • Profile picture of the author Luke Graham
      Originally Posted by Richard Tunnah View Post

      Jason,
      You can get a leased line adsl. This is a direct line from the internet provider and usually your own server.
      Just to clear this up, a leased line and ADSL are completely different technologies. In fact, the terminating equipment isnt a phone socket, its a dedicated port depending on what leased line you are paying for.

      A lot of big companies use this solution. However when I enquired about the cost of leasing a line I think about 5 years ago the cheapest provider was £3k a month with a £5k set-up fee! Minimum contract was 1 year.
      The costs depend on location; london is of course the most expensive but ultimately it depends on the distance from an exchange and where it terminates on the site/premises. Unlike DSL, where typically the further from the exchange you are, you get worse speeds a leased line will be guaranteed.

      It's not protected though but usually includes a guarantee of minimum downtime in terms of hours.
      Not strictly true; a leased line is usually, at the very least, protected over the SDH network (after the exchange) and in many cases you can get protected circuits that provide a line from 2 different exchanges to the premises. (but the cost goes up of course)
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  • Profile picture of the author kez1000
    Virgin cutting out is a one off you should just stay with them because they off the fastest BB service 50Meg...
    My sky BB cut out and so I changed to Talk Talk I used a 3 Dongle pay as you go in between the change..
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  • Profile picture of the author Chri5123
    Originally Posted by JasonWestwick View Post

    Hey Warriors,

    Hope you can help me out, my internet is currently provided by virgin and this weekend my internet cut out and left me stranded for a few days. Thankfully the local internet cafe saved me as I was able to halt a few paid campaigns running at a loss, but it did bring to my attention once more how fragile an online business can be.

    I know there are dedicated servers and hosts who will are available 24/7 should anything go wrong but I'm not aware that we have a dedicated net provider in the uk. I'm willing to spend more on my net services to ensure that hiccups like this don't happen and if they do then they can resolve the problem the very same day.

    Any warriors know of any providers that can offer a more exclusive and protected interet service?

    Thanks.
    Good post!

    I have had the same problems in the past and it is more than a little bit frustrating!

    I have a BT Business account for my broadband and I recommend doing this if you are running a business.

    The ratio is a lot lower so you get a faster connection more of the time.

    + you are meant to get 24 hour support but have to admit the support is average.

    Well worth looking into business broadband accounts if you rely on your connection for work.

    Chris
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  • Profile picture of the author phil.wheatley
    I use Sky, I did have a few problems with it about a year ago, but since then (touch wood), they have been fine, and their support isn't too bad. You're probably just as well to stick with Virgin, as Branson is a bit of a dude :-)
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  • Profile picture of the author Andyhenry
    I have the BT Infinity Business line - 40Mbps download and 8Mbps upload.

    The call centre is in the UK and the service is solid.
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    nothing to see here.

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    • Profile picture of the author Chri5123
      Originally Posted by Andyhenry View Post

      I have the BT Infinity Business line - 40Mbps download and 8Mbps upload.

      The call centre is in the UK and the service is solid.
      Weird, I have BT Business but don't think I am in an area to get Infinity - as soon as I can though I'm upgrading!

      Chris
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  • Profile picture of the author meone
    Remember there is no perfect system, even with our own server it goes down. Just use the extra money you would have paid to one service provided and get a second service provider.
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    • Profile picture of the author Jobfreetop
      Was with Virgin now with Sky. Sky offer a good package. Virgin was much, much better service and after-sales.
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  • Profile picture of the author MaverickUK
    The best bet? Get an iPhone 4. If your Internet goes down at home, simply share your iPhone internet connection wirelessly with your laptop or computer - fast speeds and very reliable
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  • Profile picture of the author Jason Johns
    BT Business is good, there is no contention ratio, so you see a good speed boost, particularly in peak times, plus they have a 4 hour fix time so you're not down for long. I've found it to be very good - much better than Sky!
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  • Profile picture of the author rosetrees
    I'm with PlusNet - I use their Pro package for a prioritised service. I live in a rural village, so no high speed broadband here - - - - yet.

    They have all UK call centres and they are the only provider I recommend to my clients. I always say this with my fingers crossed, but so far they have never let me down. If there's a problem they have always been friendly, helpful and sorted it out. And I've spoken to them many times on behalf of my customers.
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  • Profile picture of the author laustinseo
    We use BT in the office and also I use BT at my home, i dont really have problems with them and if my internet does go down they are very helpful with their customer service
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  • Profile picture of the author Adam Sussman
    I've used Zen Intenet for years.

    They are fast and reliable. Excellent customer support based in the UK. Pure internet, no bottlenecks or slow downs during peak time. Not the cheapest though.
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  • Profile picture of the author fatlols
    I'm using BT business.
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  • Profile picture of the author aliduncan
    I'm also with BT. I made the move after a few disapointments with some of the smaller broadband companies.

    So far I've had no problens with BT and the connection speeds are pretty good.
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  • Profile picture of the author MonopolyMan
    I'm on a Virgin 50mb line myself and they are constantly cutting me off.

    At least every time they cut you off if you call up and complain you get money off your bill. And that stacks up each time - so I got next to free internet last month.
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  • Profile picture of the author Keith Everett
    Originally Posted by JasonWestwick View Post

    Hey Warriors,

    Hope you can help me out, my internet is currently provided by virgin and this weekend my internet cut out and left me stranded for a few days. Thankfully the local internet cafe saved me as I was able to halt a few paid campaigns running at a loss, but it did bring to my attention once more how fragile an online business can be.

    I know there are dedicated servers and hosts who will are available 24/7 should anything go wrong but I'm not aware that we have a dedicated net provider in the uk. I'm willing to spend more on my net services to ensure that hiccups like this don't happen and if they do then they can resolve the problem the very same day.

    Any warriors know of any providers that can offer a more exclusive and protected interet service?

    Thanks.
    Jason, I've had the Virgin service since it began, (and before that, when it was NTL). I've had a couple of small service losses, but overall the service has been great. The customer service (although some of it outsourced abroad) is still pretty good (and free).... For what it's worth, for the cost - it's pretty damn good.. And FAST!...

    Keith
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