Just Came From Physical Meeting With Paypal. 6 Insider Tips I Got That Can Help You Prevent Problems

180 replies
Hey Warriors,

As they say - different strokes for different folks. While
some are on here lamenting (genuinely so, though) about the
horrors of Paypal, I just came from a physical meeting with
them. Called a "Focus Group Discussion on PayPal’s Voice of
Customer Research", it allowed me to talk directly with them
about certain concerns and get direct advice on things that
can help me use paypal better. While the main discussion was
with third-party staffs in charge of the research, I got the
opportunity to chitchat with some top paypal people, after the
meeting. To say the least, it was VERY revealing. Now I am
100% sure my paypal account won't ever have "unresolved"
problems in the future as I got to hear DIRECTLY from them
about the what/why/when/who/where/how/etc re the problems
they have with customers and how they can be drastically
reduced, if not completely eliminated.

Even though I was paid for this meeting, I absolutely would
have paid myself for the opportunity because of the things I
learned. It seems I was chosen (with only 3 others) because
of the volume of transactions I have done thus far.

I am sharing this with the rest of you warriors to let you
know that it's not just bad stories about paypal. You can
actually prevent getting your paypal account shut down if you
know what to do and do them. Of course I have suffered paypal
problems in the past with my account being limited in the
early days until I provided the necessary information/details
they requested, but since then it's being smooth saling.

Anyways... some tips I got that can help you prevent problems
with paypal, as an IMer selling digital products, as well as
tips that can help you SAVE MONEY with using paypal:


1. You Can Lower your transaction fees with the merchant rate

Yes, you can indeed pay lower in fees/charges than what others
pay. Many IMers don't know this. Most of us get charged the
standard 3.4% + a certain amount, per transaction that comes
in. But with Paypal Merchant Rate, you can have your fees
lowered to as low as 2.4% + a certain amount.

BUT... you have to be making up to $4,000 a month to be
eligible for the Paypal Merchant amount. In other words, you
would be required to have made the $4,000 the previous
month before you apply. In paypal's words:

"Merchant rate pricing approval is reserved for members in good standing
(whose accounts are not currently under investigation) who meet the following criteria:

Received more than $4,000 in PayPal payments in the previous calendar month"


The $4,000 criteria might be more for you or less, I don't
know. It might depend on other factors, such as your
specific country. Again, I don't know what the amount
might be for your country, but it might be the $4,000,


If yours is $4,000, to apply:

1. Log in to your PayPal account
2. Find Fees link at the bottom of the page
3. Click 2.4% to 3.4% + $0.30 USD link under online purchase payment
4. Click View merchant rate criteria link
5. Click apply now link

EDIT. As noted by JDArchitecture below:

For the US it can go as low as 2.2% (for $10K+/mo) and even lower if you
make over $100K/mo. Also, the rates start to drop at $3K.



2. You Can Request Access to Paypal Business Support Team

If you are making huge amounts daily/weekly/monthly you
should request for access to Paypal Business Support Team,
if they haven't emailed you about it. I was contacted about
this when my trading volume increased significantly. It's a
kind of "customized service provided by PayPal Business
Support Team". Even though I was invited and given this
opportunity I think anyone making large volume trading through
paypal can request this. It wouldn't hurt you to try,

Again, I think this is only for those making hude amounts
daily/weekly/monthly through paypal.

Here are just some of the advantages of having a Paypal
business support team
, in Paypal's own words:

-------
PayPal Business Support Team is specialized in assisting fast growing
merchants. Our goal is to help merchants better understand a variety of
PayPal’s services and policies. We also provide professional advice to
help merchants deal with complaints and disputes.

PayPal Business Support Team will use their expertise to guide merchants
to run their online business effectively to determine a sustainable growth.

Here are detailed services provided by PayPal Business Support Team:

1. Provide email and phone services to answer any PayPal account issues.
2. Follow up all merchants’ account issues and respond requests efficiently.
3. Provide customized solutions to help solve your account issues. Agents
will also liaise with you regularly to discuss your case development and
determine better resolutions.

For normal users, our PayPal customer agents will offer you the service
randomly. As your PayPal account managed by PayPal Business support
team, you could dial our direct line to contact us regarding your
questions. We are the team work who will service you more efficiently.
For some cases, we could also help you to follow up.

You could request our call back service if necessary.

We may contact you sometimes to talk with you about your business
performance in PayPal and provide some suggestions to manage your
business better. Also we may notify you in advance to avoid account
limitation issue and other problem.

-----

You will agree with me that with such a support team working
with you while you run your "honest" IM business, the chances
of getting your account shut down without notice will be
drastically reduced, if not completely elimiated!

3. You can always call them up, before a problem occurs

Whether you do get access to such a special Business Support
team or not, you don't have to wait until there's a problem
before you call Paypal. You can just call them up once in a
while to ask certain questions. This is especially if you use
Paypal heavily and have lots of transactions.

4. Reserving some money ALWAYS in your paypal account helps

Don't be too quick to ALWAYS withdraw all or most of
your money from your paypal account. I know many of us do
this so that we don't have our hard earned money holed up
when something goes wrong, but it puts some kind of suspicion
to your account.

If you don't always leave a reserve, nowadays paypal "forces"
this on you, especially if you doing a lot of transactions and
they feel there's some "risk" to your account.

5. Don't give up when you can't get through to a helpful staff

Like any other big company, Paypal has a lot of staffs and
some of them won't be as helpful as others will be. Don't
give up when a particular staff doesn't seem helpful. You
can call again and again... to insist on getting a problem
resolved. Heck, you can even insist on talking to someone
at the top, until your problem is resolved!

6. You can INDEED win more disputes/chargebacks than you think

Yes, you can indeed win more disputes or chargebacks against
you than you think, especially when selling digital products.
Many IMers don't know this but most times the buyers are not
as protected when buying digital (intangible) products as
they are when buying tangible products. For those serial
refunders who love to buy our stuff and immediately turn
around to file disputes, you can win such disputes. The below
thread in here says much more about it and how you can:

http://www.warriorforum.com/main-int...you-think.html


Some more tips to help if using DigiResults or WarriorPLus

On a related note... if you are using DigiResults, the
below was my response to a thread in here yesterday
about someone in trouble with paypal because of the
many fraudulent transactions he got through DigiResults:

-----------------

It's really sad that these scammers are trying to destroy the
awesome system DigiResults has in place. I was a victim of
this sometime back with one of my products on DigiResults.

Some things that can help...

1. Only approve affiliates that you trust or can verify they are real.
Many of the scammers use yahoo or hotmail. Instead of just
rejecting them outright (you can), you should prepare an email that
you send to all affiliates requesting to promote your product.
The email should ask some salient questions that only serious
affiliates will answer. The scammers won't respond.

2. Block already approved affiliates that turn out fraudulent
Thankfully, DigiResults (obviously more worried about this problem
than us) recently added the ability to BLOCK affiliates. So, if
you notice you have a bunch of fraudulent affiliates, you can
block them right away.

So, closing your DigiResults account is not the solution. I
still have genuine affiliates sending me money all the time
with their efforts, from DigiResults. Closing the account will
make me lose out on those sales and will make the genuine
affiliates lose out on the work they have done. Some go
ahead to set up sites to promote my DigiResults offer.

Lastly, DigiResults is very responsive about these issues.
They really worked with me to resolve these issues when
I had them... they quickly refunded the part of their commissions
for the particular fraudulent transactions that took place.


Hope all of this helps. If you have similar INSIDER tips
that can help, feel free to share. I absolutely would
love to know more, to be 200% sure my paypal account
will never have "unresolved" problems,

Edit: For those who are quick to say all this is common sense...

"Common sense always speaks too late. Common sense is the guy who
tells you ought to have had your brakes relined last week before you
smashed a front end this week. Common sense is the Monday morning
quarterback who could have won the ball game if he had been on the
team. But he never is. He's high up in the stands with a flask on his hip.
Common sense is the little man in a gray suit who never makes a mistake
in addition. But it's always somebody else's money he's adding up."


That's not mine, by the way, it's Raymond Thornton Chandler's, ,
the American novelist and screenwriter, July 23, 1888 – March 26, 1959


Kingsley
.
#insider #meeting #paypal #physical #prevent #problems #tips
  • Profile picture of the author tpw
    Thank you for taking the time to put together these notes.
    Signature
    Bill Platt, Oklahoma USA, PlattPublishing.com
    Publish Coloring Books for Profit (WSOTD 7-30-2015)
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    • Profile picture of the author warriorkay
      Originally Posted by tpw View Post

      Thank you for taking the time to put together these notes.
      Thanks, it did take TIME to write this, but it's
      worth it, considering it will help some of us in here,

      Kingsley
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  • Profile picture of the author Raja Kamil
    I'm bookmark on this now, while reading and try to implementing right away everything you said.
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    • Profile picture of the author Vanessa Reece
      Thanks for the detailed notes on Paypal use. I really think this needs to be a 'sticky.'

      What you've written makes a lot of sense!
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      • Profile picture of the author warriorkay
        Originally Posted by Vanessa Reece View Post

        Thanks for the detailed notes on Paypal use. I really think this needs to be a 'sticky.'

        What you've written makes a lot of sense!
        Since MOST of us in here use paypal a lot, it needed
        to be said. I even asked specifically about this forum and
        whether they had any "hidden" issues with IMers, as
        some people have feared, but they said no. And yes, they
        do know about the WarriorForum and YOU, ... they
        should, considering the fact that WE do many millions
        of dollars monthly (weekly?, maybe )

        Kingsley
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        Kingged.com Coaching and Partnership Program
        Is The ONLY Coaching Program That Does 99% Of The Work
        TO MAKE MONEY FOR STUDENTS FROM 1ST DAY
        So they EARN while they LEARN

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      • Profile picture of the author Mark M. Bravura
        Originally Posted by Vanessa Reece View Post

        Thanks for the detailed notes on Paypal use. I really think this needs to be a 'sticky.'
        Definitely sticky worthy!
        Signature
        Sig's on vacation...


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    • Profile picture of the author David Morris
      Banned
      Great post. One question - Did they discuss on how to prevent Paypal accounts from being terminated?
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      • Profile picture of the author warriorkay
        Originally Posted by David Morris View Post

        Great post. One question - Did they discuss on how to prevent Paypal accounts from being terminated?
        Yes, they did... even though not directly. Apart from the
        obvious real fraudulent things that can get an account
        terminated, the tips I mentioned here and those by Rus Sells
        and Big Mike can pretty much PREVENT getting your
        account terminated.

        NOTE - in very rare cases (if ever) will they terminate
        your account outright. They will always (from my
        experience) first limit your account and ask you to provide
        more information.

        When I asked the execs why I wasn't notified earlier in the
        days prior to getting my account limited due to huge
        inflows, their response was that if they did that to
        everyone, it could very well "tip off" the real fraudsters.

        Made sense!


        Kingsley
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  • Profile picture of the author Joshua Rigley
    Banned
    Those are some excellent tips. Great to keep in mind when I finally get serious with doing business with paypal.
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  • Profile picture of the author JDArchitecture
    Originally Posted by warriorkay View Post

    1. You Can Lower your transaction fees with the merchant rate

    Yes, you can indeed pay lower in fees/charges than what others
    pay. Many IMers don't know this. Most of us get charged the
    standard 3.4% + a certain amount, per transaction that comes
    in. But with Paypal Merchant Rate, you can have your fees
    lowered to as low as 2.4% + a certain amount.

    BUT... you have to be making up to $4,000 a month to be
    eligible for the Paypal Merchant amount. In other words, you
    would be required to have made the $4,000 the previous
    month before you apply.
    For the US it can go as low as 2.2% (for $10K+/mo) and even lower is you make over $100K/mo.

    Also, the rates start to drop at $3K.

    https://merchant.paypal.com/cgi-bin/...ard#id4_header


    2. You Can Request Access to Paypal Business Support Team

    If you are making huge amounts daily/weekly/monthly
    Did they give you any idea what "huge" means?
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    • Profile picture of the author warriorkay
      Originally Posted by JDArchitecture View Post

      Did they give you any idea what "huge" means?
      It will depend on your specific country and other
      variables. Like I said, if you consider your transactions
      substantially high, why not ask them directly? It won't
      hurt to ask,

      Kingsley
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      Is The ONLY Coaching Program That Does 99% Of The Work
      TO MAKE MONEY FOR STUDENTS FROM 1ST DAY
      So they EARN while they LEARN

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      • I've met with PayPal researchers three times at their San Jose offices.

        They always want to know what suggestions I have for improving PayPal.

        They never implement any of them.

        Best of luck to those who choose to continue with PayPal as a payment processor.

        fLufF
        --
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        • Profile picture of the author warriorkay
          Originally Posted by fluffythewondercat View Post

          I've met with PayPal researchers three times at their San Jose offices.

          They always want to know what suggestions I have for improving PayPal.

          They never implement any of them.

          Best of luck to those who choose to continue with PayPal as a payment processor.

          fLufF
          --
          I agree that getting them to improve THEIR business is tough...

          What about what you can learn from them on improving YOUR
          business, lowering YOUR fees, preventing YOUR account from
          getting shut down/limited without notice, etc, ?

          I like to focus on what I can control and what's of interest to
          ME, when dealing with big companies like Paypal and Google.

          Kingsley
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          • Originally Posted by warriorkay View Post

            I like to focus on what I can control and what's of interest to
            ME, when dealing with big companies like Paypal and Google.
            Agreed. Which is why I dropped PayPal last year like a poisonous snake when it became clear there were much better payment processors elsewhere.

            fLufF
            --
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            • Profile picture of the author BIG Mike
              Banned
              Originally Posted by fluffythewondercat View Post

              Agreed. Which is why I dropped PayPal last year like a poisonous snake when it became clear there were much better payment processors elsewhere.

              fLufF
              --
              Define better...

              The facts as they apply to my business activities:

              1. Their fees are reasonable
              2. Their IPN and API are superb.
              3. Account management support is terrific.
              4. 99.99% of my customers prefer them.

              Mind you, I'm not knocking other payment processors, and I agree it makes good sense to have a backup solution in place (which I do - 2 of them as part of a contingency plan).

              I won't alternate payment processors simply because it would reduce the overall volume and affect the reduced fees we enjoy.

              I win every single dispute and around 90% plus of charge backs.

              I've used PayPal for years, have run well over $1M through them (hundreds of thousands of transactions) and I'm more than satisfied with their service. Other may not be, but I'm talking about my own experience with them.

              @Gary - it doesn't hurt that these points are bought up occasionally...common sense yes, but it's surprising how many people aren't aware of of them

              Anyone remember a Mike Filsaime post a couple of years back when he found out about it? He didn't know you had to apply for it and as I recall neither did Allen. Unless you're anal retentive and read every page of PayPal, it's easy to miss.

              I'll add a couple of tips to Kay's to keep this going as a positive thread rather than a PayPal bashfest:

              Make sure your sales page has the following:

              1. A link to PayPal's AUP: https://cms.paypal.com/us/cgi-bin/ma...locale.x=en_US

              2. A clearly stated refund policy (doesn't matter if you offer them or not - PayPal only cares that you have one).

              3. A link to a Privacy Policy/Statement

              4. Links to Terms of Use/Service, Disclaimer, Copyright and any other appropriate legal documents.

              5. A Technical Support/Customer Service page that clearly points to monitored telephone/email for customers.

              Thanks for starting a "Positive" PayPal thread Kay
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              • Profile picture of the author RefundHost
                Thank you for the information, some of it was great, but...

                I call B.S. on these: ( We must remember these are Paypal's words )


                4. Reserving some money ALWAYS in your paypal account helps


                Don't be too quick to ALWAYS withdraw all or most of

                your money from your paypal account
                ...

                They don't give the money back if they close your account
                for making TOO MANY SALES - so - who gets it? lol


                5. Don't give up when you can't get through to a helpful staff

                Like any other big company, Paypal has a lot of staffs and
                some of them won't be as helpful as others will be. Don't
                give up when a particular staff doesn't seem helpful. You
                can call again and again... to insist on getting a problem
                resolved.

                I don't have 3 hours to spend calling about $27
                even when it has happened 32 times.

                Heck, you can even insist on talking to someone
                at the top, until your problem is resolved!

                And they can accidentally DISCONNECT YOU
                AGAIN AND AGAIN
                after you waited on hold for 20 minutes.

                1. Only approve affiliates that you trust or can verify they are real.

                In other words ... hassle your affiliates who are currently motivated
                by making them jump through hoops to earn until they are no longer interested. Verification is easier said than done.
                {{ DiscussionBoard.errors[4458044].message }}
                • Profile picture of the author Rus Sells


                  Paypal WILL will be calling BS on you!



                  Originally Posted by RefundHost View Post

                  Thank you for the information, some of it was great, but...

                  I call B.S. on these: ( We must remember these are Paypal's words )


                  4. Reserving some money ALWAYS in your paypal account helps


                  Don't be too quick to ALWAYS withdraw all or most of

                  your money from your paypal account
                  ...

                  They don't give the money back if they close your account
                  for making TOO MANY SALES - so - who gets it? lol


                  5. Don't give up when you can't get through to a helpful staff

                  Like any other big company, Paypal has a lot of staffs and
                  some of them won't be as helpful as others will be. Don't
                  give up when a particular staff doesn't seem helpful. You
                  can call again and again... to insist on getting a problem
                  resolved.

                  I don't have 3 hours to spend calling about $27
                  even when it has happened 32 times.

                  Heck, you can even insist on talking to someone
                  at the top, until your problem is resolved!

                  And they can accidentally DISCONNECT YOU
                  AGAIN AND AGAIN
                  after you waited on hold for 20 minutes.

                  1. Only approve affiliates that you trust or can verify they are real.

                  In other words ... hassle your affiliates who are currently motivated
                  by making them jump through hoops to earn until they are no longer interested. Verification is easier said than done.
                  Signature
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                  • Profile picture of the author JohnMcCabe
                    I was going to settle for the 'thank you' button, as I have nothing to add which isn't already there, but I really don't want Rus to be disturbed. So...

                    My public thanks to Kingsley (warriorkay), Rus Sells and Big Mike...

                    Too bad common sense is becoming an endangered species.
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                    • Profile picture of the author warriorkay
                      Originally Posted by JohnMcCabe View Post

                      I was going to settle for the 'thank you' button, as I have nothing to add which isn't already there, but I really don't want Rus to be disturbed. So...

                      My public thanks to Kingsley (warriorkay), Rus Sells and Big Mike...

                      Too bad common sense is becoming an endangered species.

                      Thanks to you too, for "listening". Many won't.

                      How so true - "Too bad common sense is becoming an endangered species",

                      Kingsley
                      Signature
                      Kingged.com Coaching and Partnership Program
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              • Profile picture of the author warriorkay
                Originally Posted by BIG Mike View Post

                Define better...

                The facts as they apply to my business activities:

                1. Their fees are reasonable
                2. Their IPN and API are superb.
                3. Account management support is terrific.
                4. 99.99% of my customers prefer them.

                Mind you, I'm not knocking other payment processors, and I agree it makes good sense to have a backup solution in place (which I do - 2 of them as part of a contingency plan).

                I won't alternate payment processors simply because it would reduce the overall volume and affect the reduced fees we enjoy.
                Very strong points, thanks!

                Originally Posted by BIG Mike View Post


                I win every single dispute and around 90% plus of charge backs.
                Awesome. So, indeed, we can win more disputes than we think,
                but of course, only when we have done our "home work" well, !

                Originally Posted by BIG Mike View Post

                I've used PayPal for years, have run well over $1M through them (hundreds of thousands of transactions) and I'm more than satisfied with their service. Other may not be, but I'm talking about my own experience with them.
                Having done more than a million dollars through them shows you
                really know what you are talking about. Most should listen,
                instead of saying it's all common sense,

                Originally Posted by BIG Mike View Post

                @Gary - it doesn't hurt that these points are bought up occasionally...common sense yes, but it's surprising how many people aren't aware of of them

                Anyone remember a Mike Filsaime post a couple of years back when he found out about it? He didn't know you had to apply for it and as I recall neither did Allen. Unless you're anal retentive and read every page of PayPal, it's easy to miss.
                Interesting to know that even Mike Filsaime and our dear own
                Allen didn't know about this earlier. Hmmm, not so common sense, eh,

                "Common sense always speaks too late. Common sense is the guy who
                tells you ought to have had your brakes relined last week before you
                smashed a front end this week. Common sense is the Monday morning
                quarterback who could have won the ball game if he had been on the
                team. But he never is. He's high up in the stands with a flask on his hip.
                Common sense is the little man in a gray suit who never makes a mistake
                in addition. But it's always somebody else's money he's adding up."


                That's not mine, by the way, it's Raymond Thornton Chandler's, ,
                the American novelist and screenwriter, July 23, 1888 - March 26, 1959

                Originally Posted by BIG Mike View Post



                I'll add a couple of tips to Kay's to keep this going as a positive thread rather than a PayPal bashfest:

                Make sure your sales page has the following:

                1. A link to PayPal's AUP: https://cms.paypal.com/us/cgi-bin/ma...locale.x=en_US

                2. A clearly stated refund policy (doesn't matter if you offer them or not - PayPal only cares that you have one).

                3. A link to a Privacy Policy/Statement

                4. Links to Terms of Use/Service, Disclaimer, Copyright and any other appropriate legal documents.

                5. A Technical Support/Customer Service page that clearly points to monitored telephone/email for customers.

                Thanks for starting a "Positive" PayPal thread Kay

                And thanks to you, too, Big Mike, for continuing on the
                "Positive" and "HELPFUL" note,

                Now, he (and she) who has ears... let them hear,


                Kingsley





                .
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                Kingged.com Coaching and Partnership Program
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            • Profile picture of the author PatrickP
              Originally Posted by fluffythewondercat View Post

              Agreed. Which is why I dropped PayPal last year like a poisonous snake when it became clear there were much better payment processors elsewhere.

              fLufF
              --

              PLEASE please please tell us who? PP account closed then reopened and apologies give by them in just the past 3 months. Now permenantly closed because they say we sold something illegal(they wont say what it was just that it is something illegal. lol Only problem is we have ONLY sold on Ebay and it was 4 years ago and we only sold hand drawn pictures. :rolleyes:
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            • Profile picture of the author Ruth Hendrickson
              Originally Posted by fluffythewondercat View Post

              Agreed. Which is why I dropped PayPal last year like a poisonous snake when it became clear there were much better payment processors elsewhere.

              fLufF
              --
              Fluff, I notice you have a link about Fiverr in your sig. As a Fiverr seller, don't you have to use PayPal? I thought that was a requirement to sell gigs on Fiverr.
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        • Profile picture of the author The 13th Warrior
          Originally Posted by fluffythewondercat View Post


          I've met with PayPal researchers three times at their San Jose offices.

          They always want to know what suggestions I have for improving PayPal.

          They never implement any of them.

          Best of luck to those who choose to continue with PayPal as a payment processor.

          fLufF
          --
          I'm with you.

          Everytime the corporate "big shots" come around, its like politicians.

          You make the same suggestions year after year, because the same problems happen and are increasing year after year, they smile, shake your hand, show empathetic expressions of concern, pat you on the shoulder, tell you how that is an excellent suggestion, turn around and tell their assistant " write that down", yet nothing changes.

          Its like a stage play with a known script and lines.

          Their department that handles issues already have the recurring issues categorized, numbered , frequency, merchant issues , customer issues, lots of details.

          Companies that meets and/or care about the needs of their customers fix stuff , hardly need meetings and "tours" with customers, they simply fix the problem and quickly, they already know what it is.

          Most of these are simply "company" paid vacations or "company" travel/hotel/accommodation expenses that is a tax write off, good, get it.

          What pisses me off is when sincere customers take time out of THEIR day to waste time with these insincere actors, who half the time, damn near promise a change is right around the corner.

          And "we feel your pain."

          If you want to know how insulated the execs are from the "real world", before anyone contributes a suggestion, simply ask THEM what do they think or know are the top concerns for their customers, watch how clueless some of these guys are.

          If the person(s) make CLEAR and with articulation, by the numbers, their concerns and suggestions ONCE, and NO action of any consequence is taken , any future similar type meetings is going to be patronizing , so enjoy in the orgy of intellectual condescension.

          The 13th Warrior
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        • Profile picture of the author Black Hat Cat
          Banned
          Originally Posted by fluffythewondercat View Post

          I've met with PayPal researchers three times at their San Jose offices.

          They always want to know what suggestions I have for improving PayPal.

          They never implement any of them.

          fLufF
          --
          Which doesn't really mean anything. There could be any number of reasons why they never implemented them.....one being that your suggestions may not have actually been improvements at all.
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  • Profile picture of the author Rus Sells
    Kingsley,

    Thanks for sharing about your in person experience with Paypal.

    To me the take away from your post is something I've preached for awhile now.

    Consider and treat Paypal as your business partner! That's what they want! Viewing them as a mere Payment processor is really short sighted narrow thinking.

    I read the threads about people who have their accounts shut down and I also see their WSO offers. I click over and go through their Payment process and invariably I see no TOS, no Privacy Policy, nothing. Granted not all are like this but most are. One of Paypals most violated TOS violations I see on the WF is requiring purchasers to opt in to a list "BEFORE" delivering the product. BIG NO NO!

    I try to make sure I have all my ducks in a row.

    Also if your selling SEO services your at risk so its not only MMO they are looking for. Have a strong TOS, and don't make guarantees about the performance of your SEO services.
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    • Profile picture of the author warriorkay
      Originally Posted by Rus Sells View Post

      Kingsley,

      Thanks for sharing about your in person experience with Paypal.

      To me the take away from your post is something I've preached for awhile now.

      Consider and treat Paypal as your business partner! That's what they want! Viewing them as a mere Payment processor is really short sighted narrow thinking.

      I read the threads about people who have their accounts shut down and I also see their WSO offers. I click over and go through their Payment process and invariably I see no TOS, no Privacy Policy, nothing. Granted not all are like this but most are. One of Paypals most violated TOS violations I see on the WF is requiring purchasers to opt in to a list "BEFORE" delivering the product. BIG NO NO!

      I try to make sure I have all my ducks in a row.

      Also if your selling SEO services your at risk so its not only MMO they are looking for. Have a strong TOS, and don't make guarantees about the performance of your SEO services.
      Thanks, Rus. I agree with you and I am even in violation
      of some of these myself... and should do something about
      it, but maybe because I am one of the special ones I keep
      putting it off, (just kidding).

      Again, valid point. It's a good idea to have all of one's
      ducks in a row, . Doing AS MUCH of what's right as
      possible ensures we stay AS SAFE as possible with Paypal.

      Kingsley
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    • Profile picture of the author Steven Miranda
      Originally Posted by Rus Sells View Post

      Kingsley,

      Thanks for sharing about your in person experience with Paypal.

      To me the take away from your post is something I've preached for awhile now.

      Consider and treat Paypal as your business partner! That's what they want! Viewing them as a mere Payment processor is really short sighted narrow thinking.

      I read the threads about people who have their accounts shut down and I also see their WSO offers. I click over and go through their Payment process and invariably I see no TOS, no Privacy Policy, nothing. Granted not all are like this but most are. One of Paypals most violated TOS violations I see on the WF is requiring purchasers to opt in to a list "BEFORE" delivering the product. BIG NO NO!

      I try to make sure I have all my ducks in a row.

      Also if your selling SEO services your at risk so its not only MMO they are looking for. Have a strong TOS, and don't make guarantees about the performance of your SEO services.
      This is great advice. I would advise most businesses that DON'T have merchant accounts to go through their 'compliance' process in order to conform to more of what Paypal likes to see. As far as I know, the underwriting bank will not setup the account for the merchant account unless they can verify basics like privacy policy, terms of service with refund policy..etc.

      Don't forget the basics of selling online to customers. It could be something simple like one of the above that gets you in trouble.
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      • Profile picture of the author Jill Carpenter
        Originally Posted by Steven Miranda View Post

        verify basics like privacy policy, terms of service with refund policy..etc.

        Don't forget the basics of selling online to customers. It could be something simple like one of the above that gets you in trouble.
        Yes!

        There are other sites who require these things and they are not paypal or even a payment processor.
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  • Profile picture of the author markhimeb
    this should definitely be a sticky
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  • Profile picture of the author Rus Sells
    The lack of response on this thread from the community is truly DISTURBING!
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    • Profile picture of the author GarrieWilson
      Originally Posted by Rus Sells View Post

      The lack of response on this thread from the community is truly DISTURBING!
      Maybe ibecause every thing kay listed has been said numerous times here?

      I applaud kay for posting but the "insider tips" are common sense ( should be ) or mentioned on this forum weekly.

      Garrie
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      • Profile picture of the author Rus Sells
        The point is that negativity about this topic gets way more traction then real world positive input. Yes a lot of this is sprinkled in other threads about Paypal, threads about accounts getting shut down for the most part.

        There is so MUCH for I can personally say about this topic, those who would agree with me don't need to hear it, those who do NOT want to hear it. They'd rather go on being a high risk and then cry how unfair it was that they got shut down.


        Originally Posted by GarrieWilson View Post

        Maybe ibecause every thing kay listed has been said numerous times here?

        I applaud kay for posting but the "insider tips" are common sense ( should be ) or mentioned on this forum weekly.

        Garrie
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        • Profile picture of the author Jill Carpenter
          Well, it's just like eating too much of one thing. That is never good.

          If you see your numbers going up, it might be time to try to diversify first.

          A lot of people completely cut themselves off from paypal and it is no longer there when they could use it.

          I for one greatly appreciate that list warriorkay, and I will use it, and I will also explore other payment processors so I can have some breathing room and not all my eggs in one basket.

          Thanks again. Poor Paypal has been taking a beating in this forum this past few months.
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          • Profile picture of the author JDArchitecture
            Originally Posted by Jill Carpenter View Post

            Well, it's just like eating too much of one thing. That is never good.
            Even pizza?

            Say it ain't so!
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            • Profile picture of the author Jill Carpenter
              Originally Posted by JDArchitecture View Post

              Even pizza?

              Say it ain't so!
              Every rule has it's exception.
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      • Profile picture of the author WillR
        Originally Posted by GarrieWilson View Post

        Maybe ibecause every thing kay listed has been said numerous times here?

        I applaud kay for posting but the "insider tips" are common sense ( should be ) or mentioned on this forum weekly.

        Garrie
        I agree.

        I do appreciate you taking the time to make the post Kay but to those visiting the forums on a regular basis, this is all stuff that has already been discussed over and over.

        I must admit when I saw the thread title I was hoping for some new insider info but it's all pretty much common sense really. I guess a lot of people in this forum do seem to lack that common sense though so it is definitely worth repeating, especially the one about keeping money in your account.

        A lot of IM'ers these days seem to want to whip the money out of their account the moment they receive it... because of the very few (in comparison to the number of people on this forum actually using Paypal) horror stories that have circulated this forum.

        Even Clickbank will force you to keep a reserve amount to cover any refunds or chargebacks. You should always try and keep at least 30% of what you have earned over the last 45 days. I think people have up to 45 days to dispute a Paypal transaction, or something like that? So unless there is money there to cover any refunds or chargebacks that may arise, you then become a risk to Paypal. Not rocket science.
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      • Profile picture of the author warriorkay
        Originally Posted by GarrieWilson View Post

        Maybe ibecause every thing kay listed has been said numerous times here?

        I applaud kay for posting but the "insider tips" are common sense ( should be ) or mentioned on this forum weekly.

        Garrie
        "Common sense always speaks too late. Common sense is the guy who
        tells you ought to have had your brakes relined last week before you
        smashed a front end this week. Common sense is the Monday morning
        quarterback who could have won the ball game if he had been on the
        team. But he never is. He's high up in the stands with a flask on his hip.
        Common sense is the little man in a gray suit who never makes a mistake
        in addition. But it's always somebody else's money he's adding up."


        That's not mine, by the way, it's Raymond Thornton Chandler's, ,
        the American novelist and screenwriter, July 23, 1888 – March 26, 1959

        Kingsley
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  • Profile picture of the author Hardy Chou
    All payment processors will require you to keep at least 10% reserve.

    Originally Posted by warriorkay View Post

    4. Reserving some money ALWAYS in your paypal account helps

    Don't be too quick to ALWAYS withdraw all or most of
    your money from your paypal account. I know many of us do
    this so that we don't have our hard earned money holed up
    when something goes wrong, but it puts some kind of suspicion
    to your account.

    If you don't always leave a reserve, nowadays paypal "forces"
    this on you, especially if you doing a lot of transactions and
    they feel there's some "risk" to your account.
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    • Profile picture of the author warriorkay
      Originally Posted by Hardy Chou View Post

      All payment processors will require you to keep at least 10% reserve.
      So, paypal isn't so evil to "expect" us to keep some reserve then,

      Kingsley
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  • Profile picture of the author Super Warrior
    Thanks for sharing your experience. It will definitely enhance our knowledge to work with PayPal.


    - Steve
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  • Profile picture of the author warriorkay
    Originally Posted by Raja Kamil View Post

    I'm bookmark on this now, while reading and try to implementing right away everything you said.
    Originally Posted by Joshua Rigley View Post

    Those are some excellent tips. Great to keep in mind when I finally get serious with doing business with paypal.
    Originally Posted by Vanessa Reece View Post

    Thanks for the detailed notes on Paypal use. I really think this needs to be a 'sticky.'

    What you've written makes a lot of sense!
    Originally Posted by markhimeb View Post

    this should definitely be a sticky
    Originally Posted by discoveryfromexperiences View Post

    Beautiful writing. thank you very much
    Originally Posted by Super Warrior View Post

    Thanks for sharing your experience. It will definitely enhance our knowledge to work with PayPal.

    - Steve
    Originally Posted by FXdarling View Post

    Very helpful stuff. thank you
    Thanks, all. Glad to hear this helped,

    Kingsley
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  • Profile picture of the author mysteryleaves
    A great post l am glad l can get a lower rate
    as l sell a high end service will look into it
    more and go over to Pay Pal to check it out
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    • Profile picture of the author warriorkay
      Originally Posted by mysteryleaves View Post

      A great post l am glad l can get a lower rate
      as l sell a high end service will look into it
      more and go over to Pay Pal to check it out
      Indeed, as Big Mike pointed out:

      Originally Posted by BIG Mike View Post

      Define better...

      The facts as they apply to my business activities:

      1. Their fees are reasonable
      2. Their IPN and API are superb.
      3. Account management support is terrific.
      4. 99.99% of my customers prefer them.

      Mind you, I'm not knocking other payment processors, and I agree it makes good sense to have a backup solution in place (which I do - 2 of them as part of a contingency plan).

      I won't alternate payment processors simply because it would reduce the overall volume and affect the reduced fees we enjoy.
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  • Profile picture of the author SebastianJ
    This is super useful, thanks for taking your time to write this down and share it with us.
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    • Profile picture of the author SandyDuPlessis
      I found this particularly useful especially, as I had my account limited on the 11th - I was (am still) out of the country and so due to the fact that a different IP was used, the limitation came into play.

      I did all the necessary, but the limitation was not lifted automatically - do be prepared to wait a minimum of 72 hours (more if the weekend is involved)

      However I called this morning - explained I was out of the country and would in fact be using IP addresses from three different countries. The young lady I spoke to was most helpful and has made a note of this fact.

      So in future, if you think there is a chance you will be making a payment from a different country, contact PayPal ahead of time and let them know.
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      • Profile picture of the author warriorkay
        Originally Posted by SandyDuPlessis View Post

        I found this particularly useful especially, as I had my account limited on the 11th - I was (am still) out of the country and so due to the fact that a different IP was used, the limitation came into play.

        I did all the necessary, but the limitation was not lifted automatically - do be prepared to wait a minimum of 72 hours (more if the weekend is involved)

        However I called this morning - explained I was out of the country and would in fact be using IP addresses from three different countries. The young lady I spoke to was most helpful and has made a note of this fact.

        So in future, if you think there is a chance you will be making a payment from a different country, contact PayPal ahead of time and let them know.
        Thanks a lot for adding this, Sandy. I will say this is a
        very useful tip because I have read similar happening to
        people who attempt to use their paypal accounts outside
        their countries.

        While we may be quick to wonder why paypal may do
        this, it's actually for our protection. A phone call and
        verification process easily resolves this, as Sandy resolved
        hers.

        Thanks again, Sandy, for adding this valuable tip!

        Kingsley
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  • Profile picture of the author Ron Douglas
    Thanks for sharing these valuable insights.

    Where do you request access to their business support team?
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    • Profile picture of the author warriorkay
      Originally Posted by Ron Douglas View Post

      Thanks for sharing these valuable insights.

      Where do you request access to their business support team?
      Not sure of your specific situation. For me there was a
      specific email address of the business support team assigned
      to me, as well as phone numbers of specific persons.

      I think if you haven't been approached for this and you
      feel you deserve it, based on volume of business, you
      should get on the phone and call paypal directly.

      Kingsley
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  • Profile picture of the author Shannon Herod
    PayPal is a fantastic tool to have in your arsenal. However, I believe it is a very dangerous proposition to run subscription payments through PayPal. The reason being is it takes the control away from your business.

    1. You do not have an exit strategy. You cannot sell the membership off unless you also include the PayPal account with it.

    2. If something does happen and your account is lost you automatically lose all of those subscriptions.

    So, in my opinion it is always best to go with a credit card processor when you are billing recurring subscriptions. The reason being is if something happens to one merchant account you can always switch those subscriptions to another merchant account.
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    • Profile picture of the author emory27
      Thanks a load for the information, just got my rate lowered and will be saving hundreds a month now on fees thanks to this article. I never really thought about it before, really glad i read this.
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      • Profile picture of the author warriorkay
        Originally Posted by emory27 View Post

        Thanks a load for the information, just got my rate lowered and will be saving hundreds a month now on fees thanks to this article. I never really thought about it before, really glad i read this.
        Now that's indeed very good to hear,

        Thanks for not just reading but also taking action...
        now you are SAVING MONEY by having your fees
        lowered. I once heard someone say that saving
        money you would have ordinary spent is another
        way of making money
        ,

        Kingsley
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        • Profile picture of the author JDArchitecture
          I did some digging and it appears that the Business Support Team is just available in the UK, other parts of Europe and part of Asia.

          Also, the volume threshold appears to be $5000/mo.
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          • Profile picture of the author warriorkay
            Originally Posted by JDArchitecture View Post

            I did some digging and it appears that the Business Support Team is just available in the UK, other parts of Europe and part of Asia.

            Also, the volume threshold appears to be $5000/mo.
            Thanks for the digging, I still feel others from elsewhere
            can ask paypal about it directly. If other people in other
            countries are entitled to it, why not everyone else?

            Kingsley
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        • Profile picture of the author cscarpero
          Wow, thanks for sharing that informative post. I knew some (not all) of the PayPal things already.

          However, the info you shared about DigiResults is totally new to me. I had no idea that scammers were on there. What's the payoff for the scammer?
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          • Profile picture of the author warriorkay
            Originally Posted by cscarpero View Post

            Wow, thanks for sharing that informative post. I knew some (not all) of the PayPal things already.

            However, the info you shared about DigiResults is totally new to me. I had no idea that scammers were on there. What's the payoff for the scammer?
            Glad to know this helped,

            The payoff for the scammer? A whole lot... they use stolen
            credit cards or paypal accounts to buy from THEIR affiliate
            links, then get paid automatically and instantly as affiliates.
            Hours, days, weeks or months later the real owners of the
            credit cards or paypal accounts find out and claim their money
            back from paypal or their credit card companies. The scammers
            have been paid and you are left to handle the burden of such
            claims,

            Not a pleasant situation at all. That's why it's VERY important
            for all those using WarriorPlus or DigiResults (or other similar
            instant paypal payment affiliate systems) to be wary of
            the affiliates they approve to promote their products.

            Kingsley

            .
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        • Profile picture of the author Lex Redbone
          Warriorkay,

          Thanks alot for your VERY informative info! I recently bought Paypal Buddy. Lots of good info. HOWEVER, it's really GREAT & THOUGHTFUL of you to take the time to share actual info that you experienced in a physical meeting with the bigdogs at Paypal!!!!!!!!!

          Kudos to you,

          Lex

          (p.s. You are obviously a true, unselfish Warrior)!
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          • Profile picture of the author warriorkay
            Originally Posted by Lex Redbone View Post

            Warriorkay,

            Thanks alot for your VERY informative info! I recently bought Paypal Buddy. Lots of good info. HOWEVER, it's really GREAT & THOUGHTFUL of you to take the time to share actual info that you experienced in a physical meeting with the bigdogs at Paypal!!!!!!!!!

            Kudos to you,

            Lex

            (p.s. You are obviously a true, unselfish Warrior)!

            Now you are gonna make me blush,

            I look forward to helping much more!

            Kingsley

            .
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  • Profile picture of the author scrofford
    You know, I really appreciate these tips, BUT I think I would just rather avoid Pay Pal altogether because of all of the nightmares marketers have had. Granted, some marketers were doing some things wrong, but then there are those who weren't and I just will NEVER feel good about using Pay Pal in my business.

    For small transactions and one time stuff, I think Pay Pal is good. But not for internet business. Never!
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    • Profile picture of the author warriorkay
      Originally Posted by scrofford View Post

      You know, I really appreciate these tips, BUT I think I would just rather avoid Pay Pal altogether because of all of the nightmares marketers have had. Granted, some marketers were doing some things wrong, but then there are those who weren't and I just will NEVER feel good about using Pay Pal in my business.

      For small transactions and one time stuff, I think Pay Pal is good. But not for internet business. Never!
      Big Mike has done over a million dollars with paypal...
      Our own dear Allen Says here has done OBVIOUSLY much more...
      And of course MANY other big Internet marketers have done even more...



      Here's what Big Mike said again, about WHY he still uses paypal:


      Originally Posted by BIG Mike View Post


      The facts as they apply to my business activities:

      1. Their fees are reasonable
      2. Their IPN and API are superb.
      3. Account management support is terrific.
      4. 99.99% of my customers prefer them.

      Mind you, I'm not knocking other payment processors, and I agree it makes good sense to have a backup solution in place (which I do - 2 of them as part of a contingency plan).

      I won't alternate payment processors simply because it would reduce the overall volume and affect the reduced fees we enjoy.

      I win every single dispute and around 90% plus of charge backs.

      I've used PayPal for years, have run well over $1M through them (hundreds of thousands of transactions) and I'm more than satisfied with their service. Other may not be, but I'm talking about my own experience with them.

      @Gary - it doesn't hurt that these points are bought up occasionally...common sense yes, but it's surprising how many people aren't aware of of them

      Anyone remember a Mike Filsaime post a couple of years back when he found out about it? He didn't know you had to apply for it and as I recall neither did Allen. Unless you're anal retentive and read every page of PayPal, it's easy to miss.

      I'll add a couple of tips to Kay's to keep this going as a positive thread rather than a PayPal bashfest:

      Make sure your sales page has the following:

      1. A link to PayPal's AUP: https://cms.paypal.com/us/cgi-bin/ma...locale.x=en_US

      2. A clearly stated refund policy (doesn't matter if you offer them or not - PayPal only cares that you have one).

      3. A link to a Privacy Policy/Statement

      4. Links to Terms of Use/Service, Disclaimer, Copyright and any other appropriate legal documents.

      5. A Technical Support/Customer Service page that clearly points to monitored telephone/email for customers.

      Thanks for starting a "Positive" PayPal thread Kay

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      • Profile picture of the author scrofford
        Originally Posted by warriorkay View Post

        Big Mike has done over a million dollars with paypal...
        Our own dear Allen Says here has done OBVIOUSLY much more...
        And of course MANY other big Internet marketers have done even more...



        Here's what Big Mike said again, about WHY he still uses paypal:





        Kingsley
        That's great for Big Mike. I still won't use them. Never started to and never will. I don't trust them. And if you want to use them or if you do, then bravo for you! I'm not going to risk it.
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        • Profile picture of the author Ram
          Just to echo Big Mike, I've used Paypal for years,. Run more than a few million through them and never had any real complaints. My company deals mostly in high ticket stuff. We let PP know what's going on by phone as needed. We keep money in the account as a reserve. And it's been pretty much smooth sailing. Never had the account frozen, never had the horror stories.

          Is it my only payment processor? No, I have a merchant account. Some customers prefer that. But PP is still a great option.
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          • Profile picture of the author warriorkay
            Originally Posted by Ram View Post

            Just to echo Big Mike, I've used Paypal for years,. Run more than a few million through them and never had any real complaints. My company deals mostly in high ticket stuff. We let PP know what's going on by phone as needed. We keep money in the account as a reserve. And it's been pretty much smooth sailing. Never had the account frozen, never had the horror stories.

            Is it my only payment processor? No, I have a merchant account. Some customers prefer that. But PP is still a great option.
            Wow, more than a few million dollars and no real complaint, after
            years of using Paypal?

            So, the 2 things to learn from your success include:

            1. You always let Paypal know what's going on by phone as needed

            2. You always keep money in the account as a reserve

            Cool. Thanks for sharing,

            Kingsley
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  • Profile picture of the author celente
    While I do not think you came from a physical meeting with paypal, you do offer some very good tips. Thanks.
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    • Profile picture of the author George Wright
      Originally Posted by celente View Post

      While I do not think you came from a physical meeting with paypal, you do offer some very good tips. Thanks.
      It could happen, I'm not going, however I've been invited to an evening out with paypal. They said they will pick me up, drive me to the "location" and ???

      I have jury duty that week and can't make it. True

      George Wright
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      • Profile picture of the author SteveJohnson
        Originally Posted by George Wright View Post

        ... They said they will pick me up, drive me to the "location" and ???
        Isn't that probably pretty close to the last words Jimmy Hoffa ever heard?
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        • Profile picture of the author George Wright
          Originally Posted by SteveJohnson View Post

          Isn't that probably pretty close to the last words Jimmy Hoffa ever heard?
          Steve,

          Looking at your sig. Uh, you don't sell cement do you?
          Signature
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          • Profile picture of the author SteveJohnson
            Originally Posted by George Wright View Post

            Steve,

            Looking at your sig. Uh, you don't sell cement do you?


            Have to parse the sig carefully. It's "under construction", not "under the construction".
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    • Profile picture of the author SteveJohnson
      Originally Posted by celente View Post

      While I do not think you came from a physical meeting with paypal, you do offer some very good tips. Thanks.
      What a trashy thing to say. -1
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      • Profile picture of the author warriorkay
        Originally Posted by celente View Post

        While I do not think you came from a physical meeting with paypal, you do offer some very good tips. Thanks.

        Originally Posted by SteveJohnson View Post

        What a trashy thing to say. -1

        Take it easy on him, Steve. I mean, come on, this
        is a democrazy, ain't it,


        Kingsley

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        • Profile picture of the author SteveJohnson
          Originally Posted by warriorkay View Post

          Take it easy on him, Steve. I mean, come on, this
          is a democrazy, ain't it,


          Kingsley

          .
          Yup, it is. He can say what he wants, and I can say what I think about it
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    • Profile picture of the author warriorkay
      Originally Posted by celente View Post

      While I do not think you came from a physical meeting with paypal, you do offer some very good tips. Thanks.
      Hahaha, why would you think that? Do you want me to
      show you the personal phone numbers, email addresses and skype
      details of the top execs who asked to speak privately with me
      after the meeting, when the other 3 participants had gone?!

      When I mean top execs, I mean top execs!

      Many who have been invited to such paypal meetings only see
      the staffs in charge of the research, not the top paypal people
      behind the glass,

      But of course, believe what you want to believe. If this
      thread helps a single person (as it has helped one of those who
      posted saying he has gone ahead to apply the reduction to
      his charges), my job in spending 1+ hour to write this thread
      is done,

      Kingsley
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      • Profile picture of the author Rukshan
        Originally Posted by warriorkay View Post

        Hahaha, why would you think that? Do you want me to
        show you the personal phone numbers, email addresses and skype
        details of the top execs who asked to speak privately with me
        after the meeting, when the other 3 participants had gone?!

        When I mean top execs, I mean top execs!

        Many who have been invited to such paypal meetings only see
        the staffs in charge of the research, not the top paypal people
        behind the glass,

        But of course, believe what you want to believe. If this
        thread helps a single person (as it has helped one of those who
        posted saying he has gone ahead to apply the reduction to
        his charges), my job in spending 1+ hour to write this thread
        is done,

        Kingsley
        Hey Kingsley

        You have done a nice writeup for us. Don't care about negative posts :rolleyes:

        Thanks
        Rukshan
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  • Profile picture of the author 0oo0
    1. Paypal just is garbage.

    2. These "insider tips" are nothing new.

    Thanks anyway
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    • Profile picture of the author SteveJohnson
      Originally Posted by 0oo0 View Post

      1. Paypal just is garbage.

      2. These "insider tips" are nothing new.

      Thanks anyway
      Just wanted to let you know how much I enjoyed your high quality, value packed contribution to the discussion.

      Post count a little low?
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    • Profile picture of the author warriorkay
      Originally Posted by 0oo0 View Post

      1. Paypal just is garbage.

      2. These "insider tips" are nothing new.

      Thanks anyway
      Nothing new, eh? You mean like they are "common sense"? :rolleyes:

      Here's Big Mike's take on "common sense" in this thread:

      Originally Posted by BIG Mike View Post

      @Gary - it doesn't hurt that these points are bought up occasionally...common sense yes, but it's surprising how many people aren't aware of of them

      Anyone remember a Mike Filsaime post a couple of years back when he found out about it? He didn't know you had to apply for it and as I recall neither did Allen. Unless you're anal retentive and read every page of PayPal, it's easy to miss.
      Allen mentioned above is Allen Says, owner of our dear old
      WarriorForum.com, in case it's not clearly spelt out, :rolleyes:

      And here's mine, again...

      "Common sense always speaks too late. Common sense is the guy who
      tells you ought to have had your brakes relined last week before you
      smashed a front end this week. Common sense is the Monday morning
      quarterback who could have won the ball game if he had been on the
      team. But he never is. He's high up in the stands with a flask on his hip.
      Common sense is the little man in a gray suit who never makes a mistake
      in addition. But it's always somebody else's money he's adding up."


      Boy, how I love this quote...

      That's not mine, by the way, it's Raymond Thornton Chandler's, ,
      the American novelist and screenwriter, July 23, 1888 - March 26, 1959


      Kingsley
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      • Profile picture of the author GarrieWilson
        Originally Posted by warriorkay View Post

        Nothing new, eh? You mean like they are "common sense"? :rolleyes:
        Kay, you don't have to get snarky w/ those who didn't jump up and down praising your repetitive information.

        @Gary - it doesn't hurt that these points are bought up occasionally...common sense yes, but it's surprising how many people aren't aware of of them

        Anyone remember a Mike Filsaime post a couple of years back when he found out about it? He didn't know you had to apply for it and as I recall neither did Allen. Unless you're anal retentive and read every page of PayPal, it's easy to miss.
        Yes, Mike, it is good to bring it up on occasion. Last week had 2 or 3 such occasions with almost the same information. One of the threads had better information.

        I don't fault Kay for posting. I only made my original post because someone said they couldn't understand why people werent replying.

        Sure it's on two pages now but Kay probably has close to half the posts.

        -g
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        • Profile picture of the author warriorkay
          Originally Posted by GarrieWilson View Post

          Kay, you don't have to get snarky w/ those who didn't jump up and down praising your repetitive information.
          Each time I repeated the information is when someone
          says it's all common sense or "nothing new". Same answer
          to the same comment.

          Originally Posted by GarrieWilson View Post

          I don't fault Kay for posting. I only made my original post because someone said they couldn't understand why people werent replying.

          Sure it's on two pages now but Kay probably has close to half the posts.

          -g
          Now, that's an exaggeration, Should we do a count?

          Anyways, let's get the thread back on track with
          HELPFUL tips to avoid problems with paypal. I still
          want to learn! I have learned a lot from Rus and
          Mike in here already and will implement some of their
          tips, obviously.

          So, again, let's get the "helpful" tips coming...

          Kingsley
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    • Profile picture of the author Karen Blundell
      Originally Posted by 0oo0 View Post

      1. Paypal just is garbage.

      2. These "insider tips" are nothing new.

      Thanks anyway

      I don't agree with you. I appreciate that Kingsley posted this thread. Info like this should be available freely for all marketers and there are many new Im'ers who don't know a lot of this stuff.

      I've had a PayPal account since 2000 and haven't had any problems. I think compliance is simple and anyone who thinks differently is lazy, crazy or both. It's easy to create privacy and refund policies, disclaimers, terms of use, copyright notices, and have a customer support area for your customers.

      But I'm also smart enough to have an alternative payment processor just in case, because I'm one of those people who doesn't like to put all of her eggs in one basket.
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  • Profile picture of the author bengirwb
    Sorry WillR but this statement just makes me gag:

    "Even Clickbank will force you to keep a reserve amount to cover any refunds or chargebacks. You should always try and keep at least 30% of what you have earned over the last 45 days. I think people have up to 45 days to dispute a Paypal transaction, or something like that? So unless there is money there to cover any refunds or chargebacks that may arise, you then become a risk to Paypal."

    I keep about $40 or $50 in my reserve account (PayPal takes out a reserve against my will).

    A couple of times I have made a refund of $1.99. But if I had less than that AVAILABLE, but $40 to $50 PENDING, Amazon went to my bank account to issue the refund by Electronic Check.
    Instead of an instant payment, my customer was kept waiting about 5 business days for the Electronic Check to clear.
    Since I rely on repeat business, this tends to piss some customers off.
    If PayPal goes to my bank instead of the Reserve (after all, that's what it's supposed to be for), then PayPal is using our Reserve Funds to make interest for PayPal.

    I'm one of the many looking at other alternatives to PayPal.
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  • Profile picture of the author Rus Sells
    Its enough, this coming to this thread and complaining about Paypal, expressing how you won't ever use Paypal because of the horror stories you here on this forum or maybe even other forums.

    Realize this! The complaints that come here are something like .00000000001% of all the Paypal merchants world wide. So if you want to base your decision to not use Paypal based on percentages like that feel free, that's a great way to make a decision.

    The OP shared his experience with Paypal because she actually CARES that people know how to ensure they have a better experience with Paypal. To be brutally frank she could have just kept your mouth shut about the whole thing.
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    • Profile picture of the author warriorkay
      Originally Posted by Rus Sells View Post

      Its enough, this coming to this thread and complaining about Paypal, expressing how you won't ever use Paypal because of the horror stories you here on this forum or maybe even other forums.

      Realize this! The complaints that come here are something like .00000000001% of all the Paypal merchants world wide. So if you want to base your decision to not use Paypal based on percentages like that feel free, that's a great way to make a decision.

      The OP shared his experience with Paypal because he actually CARES that people know how to ensure they have a better experience with Paypal. To be brutally frank he could have just kept his mouth shut about the whole thing.
      Very well said, Rus.

      One of the execs actually told me that it's a difficult job
      trying to keep all their customers happy but since millions
      of their customers are happy, it's a sacrifice for the couple
      hundreds or few thousands that are not happy. She
      said specifically that they have to strike a balance but
      strive to keep the majority of their customers happy.

      Kingsley
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  • Profile picture of the author Zeus66
    Thanks for taking the time to post this! The Forum needs more people who do this kind of thing.

    I've had a Paypal account since 1998 and have had many discussions with them over the years (on the phone, never in person). One other thing they've told me is that having a PP business debit card and using it often also helps keep you in good standing. But the main things are the more obvious: keeping a pretty good balance to cover refunds, chargebacks, etc.; low rate of disputes/chargebacks; no huge fluctuations in your regular pattern. That last is tricky for those of us who do WSO's or have email lists and tend to see spikes. I mentioned these factors once and the rep at PP told me to the extent possible try to smooth out the timing of those fluctuations. In other words, try to achieve a predictable pattern in the spikes. Maybe run promotions that are likely to raise your order level on a regular basis (calendar-wise) so that becomes a pattern they can see. Things like that.

    Thanks again, K!

    John
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  • Profile picture of the author Ominous1
    This is great, bookmarked for later for sure.
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  • Profile picture of the author dagaul101
    Nice tips, getting responses from affiliates on how they hope to promote your product, will quickly sort out the wheat from the chaff
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  • Profile picture of the author sdbagley
    Thanks for posting this I just recently had my very first ever problem with paypal, and this was really helpful.
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    • Profile picture of the author warriorkay
      Originally Posted by Ominous1 View Post

      This is great, bookmarked for later for sure.
      Originally Posted by dagaul101 View Post

      Nice tips, getting responses from affiliates on how they hope to promote your product, will quickly sort out the wheat from the chaff
      Originally Posted by sdbagley View Post

      Thanks for posting this I just recently had my very first ever problem with paypal, and this was really helpful.

      Glad this is helping a lot more warriors,

      I really think the more we "work with" paypal by
      adhering to the tips in here (and of course running an
      honest online business that provides value), the
      less problems we will have with them.


      Kingsley

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  • Profile picture of the author warriorkay
    Originally Posted by Karen Blundell View Post

    I don't agree with you. I appreciate that Kingsley posted this thread. Info like this should be available freely for all marketers and there are many new Im'ers who don't know a lot of this stuff.

    I've had a PayPal account since 2000 and haven't had any problems. I think compliance is simple and anyone who thinks differently is lazy, crazy or both. It's easy to create privacy and refund policies, disclaimers, terms of use, copyright notices, and have a customer support area for your customers.

    But I'm also smart enough to have an alternative payment processor just in case, because I'm one of those people who doesn't like to put all of her eggs in one basket.

    Thanks for your valuable contributions, Karen. So, your
    tips for successful selling on paypal for us IMers include:

    • create privacy and refund policies
    • create disclaimers
    • create terms of use
    • create copyright notices
    • have a customer support area

    Well said,


    Originally Posted by Zeus66 View Post

    Thanks for taking the time to post this! The Forum needs more people who do this kind of thing.

    I've had a Paypal account since 1998 and have had many discussions with them over the years (on the phone, never in person). One other thing they've told me is that having a PP business debit card and using it often also helps keep you in good standing. But the main things are the more obvious: keeping a pretty good balance to cover refunds, chargebacks, etc.; low rate of disputes/chargebacks; no huge fluctuations in your regular pattern. That last is tricky for those of us who do WSO's or have email lists and tend to see spikes. I mentioned these factors once and the rep at PP told me to the extent possible try to smooth out the timing of those fluctuations. In other words, try to achieve a predictable pattern in the spikes. Maybe run promotions that are likely to raise your order level on a regular basis (calendar-wise) so that becomes a pattern they can see. Things like that.

    Thanks again, K!

    John

    Glad you found the post useful, John. Thanks for also
    adding a couple more tips,

    • keep a pretty good balance to cover refunds/chargebacks
    • have low rate of disputes/chargebacks
    • have no huge flucturations in regular pattern

    Yes, the last is tricky for us IMers but I find that informing
    paypal about such ahead of launch can help, especially if
    other aspects talked about in this thread have been taken
    care of.

    The good thing with Paypal though is that even with huge
    fluctuations, they don't stop the payments from coming in.
    They might just limit your account until you provide more
    information, while the funds continue coming in.

    Thanks again, for making this thread more useful,


    Kingsley

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  • Profile picture of the author Doot
    Thanks much for sitting down and posting all of this
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  • Profile picture of the author warriorkay
    Originally Posted by Doot View Post

    Thanks much for sitting down and posting all of this
    Glad you found it useful. Am happy I wrote it,


    Originally Posted by blog8491 View Post

    Hey Kingsley

    You have done a nice writeup for us. Don't care about negative posts

    Thanks
    Rukshan
    Thanks Rukshan, as the paypal exec told me... if
    millions of their customers are happy and only a few
    hundreds or few thousands are unhappy, they are
    doing a great job. Same here. If MORE people
    find this thread useful, am a happy man,

    Kingsley


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  • Profile picture of the author warriorkay
    Going forward on a POSITIVE note, Suzanne shared some more tips here:

    http://www.warriorforum.com/main-int...at-you-do.html

    Beware though, there are many haters of Paypal in there,

    Kingsley

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  • Profile picture of the author Mike Parkin
    Thanks for taking the time to post this.
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  • Profile picture of the author topnotchservices
    Thanks for this but I think the general concensus is to avoid paypal altogther if possible
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    • Profile picture of the author woodymcgrath
      Originally Posted by topnotchservices View Post

      Thanks for this but I think the general concensus is to avoid paypal altogther if possible
      PayPal is a great payment service and its brand is trusted by many customers all over the world. By avoiding it, you're simply removing one of the options you have.
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  • Profile picture of the author simonbuzz
    Banned
    Hey thanks for the post dude...
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  • Profile picture of the author inconf
    Thanks a million some useful insights there!!!!

    paypal do have a human side after all.....well kinda!
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    • Profile picture of the author warriorkay
      Originally Posted by Mike Parkin View Post

      Thanks for taking the time to post this.
      Originally Posted by simonbuzz View Post

      Hey thanks for the post dude...
      Originally Posted by inconf View Post

      Thanks a million some useful insights there!!!!

      paypal do have a human side after all.....well kinda!

      The "thanks" is motivating. Makes me really motivated
      to share more tips with lots of you. And thankfully I got
      more coming in the coming days. Not paypal related, of
      course,


      Kingsley

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  • Profile picture of the author warriorkay
    Originally Posted by topnotchservices View Post

    Thanks for this but I think the general concensus is to avoid paypal altogther if possible
    Originally Posted by woodymcgrath View Post

    PayPal is a great payment service and its brand is trusted by many customers all over the world. By avoiding it, you're simply removing one of the options you have.
    Exactly right, woodymcgrath, many buyers prefer to use
    paypal. I guess the fact that they don't reveal their
    credit card and/or personal details when buying with
    paypal is one of the reason for this preference.

    So, whether we like or not, Paypal is the necessary evil
    when it comes to purchasing things online. It's best to
    learn to use it "right" than not at all, I'd say,

    Kingsley

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  • Profile picture of the author warriorkay
    WARNING: Not all "limitation of account" notification from
    Paypall.com is really from Paypal.com.

    See: http://www.warriorforum.com/main-int...d-account.html

    The phishers just won't stop, . So, a tip in here is:

    NEVER click through to Paypal.com from ANY email
    sent to you, even if it's REALLY from Paypal.com!!!


    Kingsley

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    • Profile picture of the author Rus Sells
      Hey! I got those phishing mails a lot myself, the get forwarded to spoof@paypal.com instantly!

      Thanks for posting this!

      Originally Posted by warriorkay View Post

      WARNING: Not all "limitation of account" notification from
      Paypall.com is really from Paypal.com.

      See: http://www.warriorforum.com/main-int...d-account.html

      The phishers just won't stop, . So, a tip in here is:

      NEVER click through to Paypal.com from ANY email
      sent to you, even if it's REALLY from Paypal.com!!!


      Kingsley

      .


      .
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  • Profile picture of the author Christine2011
    Awesome. Thanks for the info. No one really tells you how you can work with and maximize PayPal when you are starting out.
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    • Profile picture of the author warriorkay
      Originally Posted by Christine2011 View Post

      Awesome. Thanks for the info. No one really tells you how you can work with and maximize PayPal when you are starting out.
      That's why you are a Warrior. As you can see, many warriors
      have done MILLIONS through Paypal and they KNOW how to
      work with and maximize them, as you can see from their
      valuable contributions on this and similar threads in here. Next
      is for you to IMPLEMENT what you read here. Many won't

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  • Profile picture of the author warriorkay
    As the execs promised in my meeting with them on Friday,
    I got a follow up about a nagging problem with my account that
    had persisted for months. They got one of the staffs to look into
    it and FIX the particular problem. He just called me on phone
    to let me know about it. I checked my account and indeed,
    the problem has been fixed.

    So, there are STILL humans who "listen" in Paypal after all,

    What I will add here again is that the "manner" of approach
    and way we present our case/request is also important. When
    talking to a staff, the way we talk to them sometimes helps.
    If we also show them some respect, I think this also helps.
    After all, they are humans and every human likes to be
    treated with some respect. The way we treat them might
    influence the way they treat us too and ultimately the way
    they help us solve the problems we have... I think,

    Kingsley
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    • Profile picture of the author Rus Sells
      Kingsley,

      I had a nagging problem with my account too and all it took was a phone call and they fixed it in short order. My account was showing like duplicating single transaction up to 50 times so I'd see page after page of the same thing! LOL

      If you conduct yourself as a business professional and communicate on that level with respect you can get a lot accomplished in your favor with all your business relationships.


      Originally Posted by warriorkay View Post

      As the execs promised in my meeting with them on Friday,
      I got a follow up about a nagging problem with my account that
      had persisted for months. They got one of the staffs to look into
      it and FIX the particular problem. He just called me on phone
      to let me know about it. I checked my account and indeed,
      the problem has been fixed.

      So, there are STILL humans who "listen" in Paypal after all,

      What I will add here again is that the "manner" of approach
      and way we present our case/request is also important. When
      talking to a staff, the way we talk to them sometimes helps.
      If we also show them some respect, I think this also helps.
      After all, they are humans and every human likes to be
      treated with some respect. The way we treat them might
      influence the way they treat us too and ultimately the way
      they help us solve the problems we have... I think,

      Kingsley
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      • Profile picture of the author warriorkay
        Originally Posted by Rus Sells View Post

        Kingsley,

        I had a nagging problem with my account too and all it took was a phone call and they fixed it in short order. My account was showing like duplicating single transaction up to 50 times so I'd see page after page of the same thing! LOL

        If you conduct yourself as a business professional and communicate on that level with respect you can get a lot accomplished in your favor with all your business relationships.
        Wow, that's a powerful statement there, Rus. It's one
        worth repeating to oneself every now and then! Awesome!

        Kingsley
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  • Profile picture of the author Targeted Traffic
    A great breather to a number of recurring paypal rants.
    Thank you for sharing!
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    • Profile picture of the author warriorkay
      Originally Posted by Targeted Traffic View Post

      A great breather to a number of recurring paypal rants.
      Thank you for sharing!
      Sure, it is, but to be fair to the people who rant about paypal,
      they really do have issues. The thing that this thread hopes to
      accomplish is to show HOW such future issues can be drastically
      reduced or completely prevented. Most importantly, it shows
      the tips that other warriors have used to successfully process
      millions of dollars from paypal without having any unresolved
      issues - re the posts in here by Big Mike, Rus, and others,

      Kingsley
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      • Profile picture of the author Rus Sells
        Its OK to hate Paypal with every fiber of your being but this thread is about solutions and all you've done is come in here and spew your hatered for Paypal.

        That's nauseating.

        Originally Posted by fluffythewondercat View Post

        Oh right, because the people who had "issues" only had them because they didn't have the benefit of your wisdom.

        You've been to ONE sales presentation and suddenly you're the benevolent guru, dispensing one-size-fits-all advice.

        Get over yourself. It's really become quite nauseating.

        fLufF
        --
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      • Profile picture of the author warriorkay
        Originally Posted by fluffythewondercat View Post

        Oh right, because the people who had "issues" only had them because they didn't have the benefit of your wisdom.

        You've been to ONE sales presentation and suddenly you're the benevolent guru, dispensing one-size-fits-all advice.

        Get over yourself. It's really become quite nauseating.

        fLufF
        --
        Oh my, who took the jam out of your donut?

        By the way, the tips I gave in here weren't complete
        without the ones added by Rus, Big Mike and others. That's
        why I added at the bottom of my original post for others to
        share their tips... and they did, very eloquently too.

        So, this thread is really not about me or what I have to
        share. I simply started it and MANY warriors have indeed
        benefited from the wisdom of the MANY who shared their
        tips in here and similar threads.


        Kingsley

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        • Profile picture of the author Rus Sells



          Its just great that this thread which can benefit
          lots of people gets shut down by some one who
          is on a rant about Paypal. Attacking any thread
          that talks about helping people with how they work
          with Paypal.
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          • Profile picture of the author warriorkay
            Originally Posted by Rus Sells View Post


            Its just great that this thread which can benefit
            lots of people gets shut down by some one who
            is on a rant about Paypal. Attacking any thread
            that talks about helping people with how they work
            with Paypal.
            The FACT that MANY warriors have expressed how
            helpful this thread is and those who have even gone
            ahead to make positive changes to how they do things
            with paypal shows that MOST people have benefited
            from this thread. Heck, even I have learned from what
            you, Mike and the other million dollar guy has to say
            about preventing problems with paypal!

            So, that some one on a rant is the lonely minority,

            Kingsley
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            • Profile picture of the author George Wright
              Originally Posted by warriorkay View Post

              The FACT that MANY warriors have expressed how
              helpful this thread is and those who have even gone
              ahead to make positive changes to how they do things
              with paypal shows that MOST people have benefited
              from this thread. Heck, even I have learned from what
              you, Mike and the other million dollar guy has to say
              about preventing problems with paypal!

              So, that some one on a rant is the lonely minority,

              Kingsley
              Uh, What lonely rant?

              George Wright
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        • Profile picture of the author SteveJohnson
          Originally Posted by warriorkay View Post

          Oh my, who took the jam out of your donut? .
          It's sooo OT, but I'm gonna steal this, I love it
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  • Profile picture of the author JSanti7
    You're right. I don't know about most of the things that you've listed. Thanks for the heads up.
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  • Profile picture of the author FileRev
    Darn it, I usually withdraw money from my bank account to paypal. -_____-
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  • Profile picture of the author SKWeaver
    AWESOME post! Thanks for the great information. I don't care if the information has or has not been shared before. It's great to have all these tips in one place as a hand resource. Great Job. It's appreciated! (Thanks to Big Mike, too!)
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  • Profile picture of the author warriorkay
    .
    Talking about PAYPAL TIPS on one page, I am adding the below
    additional tips from a new thread on here by dvduval. I suggest
    everyone who reaches here should also read that thread. Big Mike
    and others also share more positive and helpful tips on there,

    The OP:

    Originally Posted by dvduval View Post

    Let's suppose it is near the end of the month and you have accumulated $1000, and want to transfer to your bank account so you can pay your rent. So you withdraw the $1000. Then let's suppose someone contests a payment for $50 a few hours later. Paypal can then reverse the $1000 withdrawal, and it doesn't go to your bank.

    So my advice is you split into 2-3 withdrawals. For example, maybe you withdraw $300, $300 and $400. Then paypal can only reverse one of the withdrawals and you will be closer to paying you rent, etc.

    This method only takes a few seconds more and won't leave you anticipating the bank deposit.


    Big Mikes's tip regarding this:


    Originally Posted by BIG Mike View Post

    Yes - for years, I've consistently made regular payouts on the 1st and 15th to employees, writers, etc. For the rest of the month I make $1K withdraws or payouts between 3 of us as the money comes in.

    I always leave a few hundred in there and slowly accumulate several thousand every 15 days to meet payroll between payouts.

    The last thing you ever want is to get a negative balance.

    The link to the particular thread itself is:

    http://www.warriorforum.com/main-int...thdrawals.html

    Like I said when I commented on the thread...

    Let's keep the POSITIVE and HELPFUL tips coming,


    Kingsley

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  • Profile picture of the author marklyford
    `Thanks very much for this info, I had one of my accounts closed two days ago and Im battling now, thanks again
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  • Profile picture of the author warriorkay
    Originally Posted by JSanti7 View Post

    You're right. I don't know about most of the things that you've listed. Thanks for the heads up.
    I didn't know about lots of them myself too, so you are
    not alone. But of course, now you and the rest of us warriors
    know!

    Originally Posted by DNMARKET View Post

    Two Thumbs UP!! A big Thank YOU!!
    Thanks,


    Originally Posted by FileRev View Post

    Darn it, I usually withdraw money from my bank account to paypal. -_____-
    Now you know better not to,


    Originally Posted by marklyford View Post

    `Thanks very much for this info, I had one of my accounts closed two days ago and Im battling now, thanks again


    I am very happy more people find these tips helpful.

    Anyway, let's keep the POSITIVE and HELPFUL tips coming


    Kingsley

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  • Profile picture of the author warriorkay
    .
    UPDATE
    - I just noticed a few of the fraudulent affiliates in
    DigiResults and even WarriorPlus are becoming smart (perhaps
    they are reading threads like this which expose their scams).

    They are now taking the time to reply to the emails I send
    them after they apply for as affiliates. Instead of just ignoring
    the email as most of them do, few of them now go ahead
    to reply. But just looking through their replies you can see
    they are not serious affiliates. Their replies are half-hearted
    and they still stick to using yahoo and/or hotmail. So that's
    a good giveaway that they may not be serious affiliates.

    A good way to proceed with such suspicious ones, if they reply
    is to ask them to tell you exactly how they intend to promote
    your offer and to show you a couple other promotions they
    have done in the past (urls, etc). I know this back and forth
    process can be annoying to REAL serious affiliates, but it's
    worth the trouble, to prevent problems on the long run.

    Anyone else with brighter ideas on dealing with this?

    Kingsley

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    • Profile picture of the author Rus Sells
      Sure, don't use Digirults or WarriorPlus for affiliates.

      Everything that happens positively or negatively online with your product and an affiliates always directly reflects back onto the product creators ethos and business conduct. You are either guilty by association or great by association.

      That's my take.

      Originally Posted by warriorkay View Post

      .
      UPDATE
      - I just noticed a few of the fraudulent affiliates in
      DigiResults and even WarriorPlus are becoming smart (perhaps
      they are reading threads like this which expose their scams).

      They are now taking the time to reply to the emails I send
      them after they apply for as affiliates. Instead of just ignoring
      the email as most of them do, few of them now go ahead
      to reply. But just looking through their replies you can see
      they are not serious affiliates. Their replies are half-hearted
      and they still stick to using yahoo and/or hotmail. So that's
      a good giveaway that they may not be serious affiliates.

      A good way to proceed with such suspicious ones, if they reply
      is to ask them to tell you exactly how they intend to promote
      your offer and to show you a couple other promotions they
      have done in the past (urls, etc). I know this back and forth
      process can be annoying to REAL serious affiliates, but it's
      worth the trouble, to prevent problems on the long run.

      Anyone else with brighter ideas on dealing with this?

      Kingsley

      .
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      • Profile picture of the author warriorkay
        Originally Posted by Rus Sells View Post

        Sure, don't use Digirults or WarriorPlus for affiliates.

        Everything that happens positively or negatively online with your product and an affiliates always directly reflects back onto the product creators ethos and business conduct. You are either guilty by association or great by association.

        That's my take.
        Hmmm, that's a a strong "take", Rus,

        While I agree with you that everything which happens positively
        or negatively online with your product and affiliates reflects back
        to the product creators ethos and business conduct
        , I still think
        leaving out the awesome opportunities inherent in using Digiresults
        and/or WarriorPlus affiliate system is not a good idea.

        Some of the benefits I get from using DigiResults and/or WarriorPlus:

        Some warriors tell me outright they won't promote if it's not on WarriorPlus...
        (WarriorPlus is rumored to do more than a (many?) million dollars monthly)

        I get many genuine affiliates who find me directly from DigiResults marketplace...
        (Just last night I got two sales of $97 from a new affiliate who
        found one of my offers directly from the DigiResults marketplace)

        So, again, I think it's best to learn how to still use them without
        getting into "unresolvable" trouble, rather than not use them at all,

        Also, the fact that they are more "warrior" inclined (owners of
        both services are warriors too) makes it comfortable using them,
        I think.

        Kingsley

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        • Profile picture of the author Rus Sells
          I see your point but I have a real problem with the warriorplus delivery system anyways. It enables people sell a product without having a to have a real business entity, no support, no anything. To me its just a glorified Aweber account. These are some of the things Paypal is actually looking for and what they DON'T like about the digital sales industry.

          We have people posting threads about Youtube accounts getting deleted and then they get reminded that they build an income model that's dependent upon a property they don't own or control. Tisk tisk right?

          Warriorplus, Digiresults are exactly the same thing. If Mike shuts warriorplus down tomorrow not only will a CRAP load of customers get she shaft, think about the vendors who haven't build their own platform for product delivery. Same goes for Digiresults.

          These are the EXACT things Paypal looks for when when examining a Paypal account.

          Originally Posted by warriorkay View Post

          Hmmm, that's a a strong "take", Rus,

          While I agree with you that everything which happens positively
          or negatively online with your product and affiliates reflects back
          to the product creators ethos and business conduct
          , I still think
          leaving out the awesome opportunities inherent in using Digiresults
          and/or WarriorPlus affiliate system is not a good idea.

          Some of the benefits I get from using DigiResults and/or WarriorPlus:

          Some warriors tell me outright they won't promote if it's not on WarriorPlus...
          (WarriorPlus is rumored to do more than a (many?) million dollars monthly)

          I get many genuine affiliates who find me directly from DigiResults marketplace...
          (Just last night I got two sales of $97 from a new affiliate who
          found one of my offers directly from the DigiResults marketplace)

          So, again, I think it's best to learn how to still use them without
          getting into "unresolvable" trouble, rather than not use them at all,

          Also, the fact that they are more "warrior" inclined (owners of
          both services are warriors too) makes it comfortable using them,
          I think.

          Kingsley

          .
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          • Profile picture of the author warriorkay
            Originally Posted by Rus Sells View Post

            I see your point but I have a real problem with the warriorplus delivery system anyways. It enables people sell a product without having a to have a real business entity, no support, no anything. To me its just a glorified Aweber account. These are some of the things Paypal is actually looking for and what they DON'T like about the digital sales industry.

            We have people posting threads about Youtube accounts getting deleted and then they get reminded that they build an income model that's dependent upon a property they don't own or control. Tisk tisk right?
            I see your point too, Rus, but the little guy has to start somewhere.
            I think WarriorPlus and DigiResults allow the little guy to get started
            and if he/she is smart enough should eventually scale up as you say to
            have a real business entity, support, and something,

            But then again, it's also important to know that DigiResults and
            WarriorPlus systems work with the full support and approval (silent,
            it may be) of Paypal. Paypal currently knows how they work and seem
            not to have any problems with them. The problem is with the
            fraudsters who exploit the DigiResults/WarriorPlus/Paypal system!

            Let's also not forget that people still use paypal even without having
            any business set up or anything like that. There are MILLIONS of
            paypal users, I think, who send and receive money just using emails,
            without knowing anything about setting up webpages, customer
            support, or anything like that.


            Originally Posted by Rus Sells View Post

            Warriorplus, Digiresults are exactly the same thing. If Mike shuts warriorplus down tomorrow not only will a CRAP load of customers get she shaft, think about the vendors who haven't build their own platform for product delivery. Same goes for Digiresults.

            These are the EXACT things Paypal looks for when when examining a Paypal account.

            I hear you, but I don't see WarriorPlus nor DigiResults going away
            anytime soon... not with the MILLIONS of cool dollars they are
            generating monthly,

            Seriously though, what I see, going forward, is that both WarriorPlus
            and DigiResults and similar services will simply get better, to keep
            both their users AND their payment processors (like Paypal) happy.

            Kingsley

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            • Profile picture of the author Rus Sells
              Yes of course the little guy has to get started somewhere, I'm just pointing out what I perceive the be flaws in these systems. Flaws that could be easily rectified is they wanted too.

              These entities most assuredly have been required to have very high rolling reserves and were highly scrutinized by Paypal to remain in their current model for receiving payments. I would not count out personal guarantees or even escrow holdings as reserves as well.

              Yes millions of Paypal users, and the majority of them are consumers first versus business entities so its really them Paypal is protecting, not us.

              Originally Posted by warriorkay View Post

              I see your point too, Rus, but the little guy has to start somewhere.
              I think WarriorPlus and DigiResults allow the little guy to get started
              and if he/she is smart enough should eventually scale up as you say to
              have a real business entity, support, and something,

              But then again, it's also important to know that DigiResults and
              WarriorPlus systems work with the full support and approval (silent,
              it may be) of Paypal. Paypal currently knows how they work and seem
              not to have any problems with them. The problem is with the
              fraudsters who exploit the DigiResults/WarriorPlus/Paypal system!

              Let's also not forget that people still use paypal even without having
              any business set up or anything like that. There are MILLIONS of
              paypal users, I think, who send and receive money just using emails,
              without knowing anything about setting up webpages, customer
              support, or anything like that.





              I hear you, but I don't see WarriorPlus nor DigiResults going away
              anytime soon... not with the MILLIONS of cool dollars they are
              generating monthly,

              Seriously though, what I see, going forward, is that both WarriorPlus
              and DigiResults and similar services will simply get better, to keep
              both their users AND their payment processors (like Paypal) happy.

              Kingsley

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              • Profile picture of the author warriorkay
                Originally Posted by Rus Sells View Post

                Yes of course the little guy has to get started somewhere, I'm just pointing out what I perceive the be flaws in these systems. Flaws that could be easily rectified is they wanted too.

                These entities most assuredly have been required to have very high rolling reserves and were highly scrutinized by Paypal to remain in their current model for receiving payments. I would not count out personal guarantees or even escrow holdings as reserves as well.

                Yes millions of Paypal users, and the majority of them are consumers first versus business entities so its really them Paypal is protecting, not us.

                I agree... the flaws can be rectified if they wanted to. I
                guess the more popular these platforms become and the more
                money they make, the more they will work to rectify any
                issues that seriously threaten them.

                Nice having you contribute so helpfully and positively on
                this thread, Rus. Apart from the comments in here I get
                PMs thanking me for this thread and it does make me feel
                good. Glad to have spent the time to write it and thanks to
                you, Mike and the others for sharing your insightful tips,

                Kingsley

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  • Profile picture of the author grandstar
    I honestly don't blame Paypal for wanting you to have a reserve. It makes perfect sense. What I frown at is that it not accessible to all parts of the world.

    This again is due to their conservative nature
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  • Profile picture of the author loveday101
    Thanks for the tips man but Paypal annoy me.. you shouldn't have to go through all these steps to have to make sure they don't "limit" your account for doing nothing!

    From my own experience, I think its best to avoid Paypal when selling your own product online
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    • Profile picture of the author Rus Sells
      With in the last month I needed an additional dedicated server due to business expansion. Everything went great with the order, the server
      was great.

      A couple of days after I had the server up I started getting emails about failed log ins on the new server. I thought that perhaps something went wrong with the initial software installation and sent in a support ticket.

      Everything is fine the host says. Next day when I start work I check my email. I look at the progress bar for it to complete and it says 2 minutes. I'm thinking wow lots of mail.

      The next thing I see is 100's of failed log in attempts, I read the email a little closer and it said more specifically 5 failed log in attempts were made, not just 1. That's 5 attempts per 1 email.

      I quickly discover that some one is trying to brute force access to my new server. Over the next few two weeks I receive thousands of these emails.

      They are all spoofed, and the IPS reverse dns to every where in the world.

      This is just access to my server, how many times an hour, a day are people trying to hack into peoples paypal accounts from all over the world?

      Just multiply my recent problems by 100k or maybe even more.

      So while you are miffed at not being able to log in without a hassle from any where in the world, Paypal is protecting your account. Additionally this is why some parts of the world don't get access to Paypal. I wonder why.


      Originally Posted by grandstar View Post

      I honestly don't blame Paypal for wanting you to have a reserve. It makes perfect sense. What I frown at is that it not accessible to all parts of the world.

      This again is due to their conservative nature
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  • Profile picture of the author loveday101
    This thread should be stuck to the top of the forum btw!
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    • Profile picture of the author MValmont
      I ***** can't stand Paypal.

      MValmont.
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  • Profile picture of the author NicholasCollins
    Excellent tips, thank you for that high quality post and info.
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  • Profile picture of the author warriorkay
    Originally Posted by grandstar View Post

    I honestly don't blame Paypal for wanting you to have a reserve. It makes perfect sense. What I frown at is that it not accessible to all parts of the world.

    This again is due to their conservative nature
    Originally Posted by Rus Sells View Post

    With in the last month I needed an additional dedicated server due to business expansion. Everything went great with the order, the server
    was great.

    A couple of days after I had the server up I started getting emails about failed log ins on the new server. I thought that perhaps something went wrong with the initial software installation and sent in a support ticket.

    Everything is fine the host says. Next day when I start work I check my email. I look at the progress bar for it to complete and it says 2 minutes. I'm thinking wow lots of mail.

    The next thing I see is 100's of failed log in attempts, I read the email a little closer and it said more specifically 5 failed log in attempts were made, not just 1. That's 5 attempts per 1 email.

    I quickly discover that some one is trying to brute force access to my new server. Over the next few two weeks I receive thousands of these emails.

    They are all spoofed, and the IPS reverse dns to every where in the world.

    This is just access to my server, how many times an hour, a day are people trying to hack into peoples paypal accounts from all over the world?

    Just multiply my recent problems by 100k or maybe even more.

    So while you are miffed at not being able to log in without a hassle from any where in the world, Paypal is protecting your account. Additionally this is why some parts of the world don't get access to Paypal. I wonder why.

    EXACTLY right, Rus. Paypal is indeed protecting OUR accounts,
    rather than just trying to be annoying,

    Wow, that's some horror story of attempted BRUTE force access
    right there. Not pleasant at all.

    Kingsley

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  • Profile picture of the author abulalionline
    Thanks a lot for this. I found this page from searching because I am afraid of problems with paypal as I hear from a lot of people that paypal will limit my acount when i make a lot of sales. I am planning to launch a product that will bring me lots of sales so what should i do? My paypal account is up to 2 years old but this is the first time i will be doing a launch so what should i do? I hear other warriors saying just contacting paypal to tell them is not enough to stop them limiting my account. plese help.
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    • Profile picture of the author warriorkay
      Originally Posted by abulalionline View Post

      Thanks a lot for this. I found this page from searching because I am afraid of problems with paypal as I hear from a lot of people that paypal will limit my acount when i make a lot of sales. I am planning to launch a product that will bring me lots of sales so what should i do? My paypal account is up to 2 years old but this is the first time i will be doing a launch so what should i do? I hear other warriors saying just contacting paypal to tell them is not enough to stop them limiting my account. plese help.
      Glad you found this thread useful.

      First, you are right to be scared of running into problems.
      You have done the right thing by looking for information
      on preventing or dealing with any likely problems with your
      upcoming launch.

      But what I will say is that if you adhere to the tips in
      here (not just those shared by me but also by Rus, Big
      Mike and the others), you will greatly reduce the likelihood
      of running into problems with paypal, especially, of course,
      if you are running an honest online business that provides
      value to those who give you their money through Paypal.


      Kingsley

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      • Profile picture of the author abulalionline
        Thank you Kingsley, you have provide many helpful things in this post to help many people. May you be blessed. I have read all the things here like the one by Rus Sells and Big Mike, but i don't know how to prepare the terms of condition and other things that you all say is needed. Is there anywhere i can get the necessary terms of condition, privacy statement, refund terms, etc?

        Please Kingsley, Rus Sells, Big mike or anyone else, please help.

        Originally Posted by warriorkay View Post

        Glad you found this thread useful.

        First, you are right to be scared of running into problems.
        You have done the right thing by looking for information
        on preventing or dealing with any likely problems with your
        upcoming launch.

        But what I will say is that if you adhere to the tips in
        here (not just those shared by me but also by Rus, Big
        Mike and the others), you will greatly reduce the likelihood
        of running into problems with paypal, especially, of course,
        if you are running an honest online business that provides
        value to those who give you their money through Paypal.


        Kingsley

        .
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  • Profile picture of the author Ryan Even
    Awesome! Just got my merchant rate lowered!

    Last time I tried there was a technical issue with their site so I decided I would just come back to it later... Well I forgot all about it until this post...

    Thanks for the reminder, this thread saved me money!
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  • Profile picture of the author futurecfuture
    Good info thanks much!
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    • Profile picture of the author warriorkay
      Originally Posted by futurecfuture View Post

      Good info thanks much!
      Thanks to you too, for reading it. Some people will not,

      Originally Posted by Ryan Even View Post

      Awesome! Just got my merchant rate lowered!

      Last time I tried there was a technical issue with their site so I decided I would just come back to it later... Well I forgot all about it until this post...

      Thanks for the reminder, this thread saved me money!

      Sweet! Glad to know I helped you save some money. I just
      hope more people do the same thing. Paypal won't tell you if
      you do it yourself,

      Kingsley

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  • Profile picture of the author warriorkay
    .
    In relation to DigiResults and the problem of scammers,
    the following tips shared in another thread come VERY
    helpful:


    Originally Posted by DJ PQ3 View Post

    Thanks Kingsley. Your post was very helpful. Here is the e-mail template I came up with (to send to potential affiliates before approving them).

    Thank you for your interest in our program. Before we can approve your request we need some more information from you.

    1. How much online marketing experience do you have? Months, years, etc.

    2. What traffic methods do you have experience with? PPC,e-mail
    marketing, etc.

    3. What traffic method(s) will use to you promote our product?

    Once we receive your response it will be reviewed and you will be
    notified of your status within 24 hrs.

    Thank you.


    Here is the one response I've gotten so far.

    Thank you for your attention to me.
    I am interested in promoting your products because your product is very interesting and unique.
    I will promote your products to my online friend, my college friend, my brother, my neighbors and everyone I know through facebook, twitter, forums and my blog.
    I will do my best to promote your product.
    please approve my apply affiliate as soon as possible.
    thank you so much


    I could be wrong but... based on the questions I ask in the e-mail this response is not sufficient.

    What do you guys think? Please leave any and all feedback as it is helping me to fine tune my approval process.

    Thanks again for you help fellow warriors.

    And...


    Originally Posted by kindsvater View Post

    OK, I understand. With a stolen card you'll probably lose your dispute.

    Just opened a DigiResults account to see the inside.

    Some ideas - none foolproof, but better than nothing:

    Under Advanced Settings | Affiliate programme page

    you can have a link to put in your affiliate terms. Have strong terms making sure any and all issues and disputes are decided where you want them. I'd include a massive liquidated damages penalty for fraud - even if not enforceable it might make a scammer think twice and to move on to an easier target.

    Have similar information in the pending approval email. The goal is scare some potential scammers away from your account.

    Ask for a real name, physical address and telephone number to be emailed to you before an affiliate account is approved.

    Even if you don't plan on calling anyone, this may also scare away some scammers.

    Don't approve free email accounts.

    Check if the IP address in the email that comes to you matches the address they provided.

    Block certain countries from accessing your website.

    .

    You can read the rest of the thread here:

    http://www.warriorforum.com/main-int...ffiliates.html


    Kingsley

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  • Profile picture of the author kuangzhuang
    Thanks for the detailed notes.
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  • Profile picture of the author abulalionline
    I know i can get a lawyer to prepare the needed terms of condition and others but in my country its very expensive to have a lawyer do this. Is there any where to buy such terms of condition, privacy statement or refund terms?
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    • Profile picture of the author warriorkay
      Originally Posted by abulalionline View Post

      Thank you Kingsley, you have provide many helpful things in this post to help many people. May you be blessed. I have read all the things here like the one by Rus Sells and Big Mike, but i don't know how to prepare the terms of condition and other things that you all say is needed. Is there anywhere i can get the necessary terms of condition, privacy statement, refund terms, etc?

      Please Kingsley, Rus Sells, Big mike or anyone else, please help.

      Originally Posted by abulalionline View Post

      I know i can get a lawyer to prepare the needed terms of condition and others but in my country its very expensive to have a lawyer do this. Is there any where to buy such terms of condition, privacy statement or refund terms?

      You don't really have to hire a lawyer for this, if you
      can't afford it. There are lots of threads in this forum
      which shows how you can get these for free or peanuts. Some
      of these threads include:

      http://www.warriorforum.com/main-int...ales-page.html

      http://www.warriorforum.com/internet...generator.html

      http://www.warriorforum.com/main-int...documents.html

      For those in the UK: http://www.warriorforum.com/main-int...aw-pro-uk.html

      You can search this forum with terms such as "legal documents"
      etc, to find even more threads about the subject,

      Also, our own dear warrior in here (Kindsvater) is a lawyer
      and he provides lots of such documents for sale for sale. So,
      if you would rather shell out the $197 he's asking for, to
      get access to all the legal documents you will ever need,
      here you go:

      Internet Marketing Law Center - Membership (no affiliation)


      Hope this helps,

      Kingsley

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  • Profile picture of the author niravmehta
    Liked the initial tips and then the discussions throughout the thread!

    Thanks Kingsley, Big Mike, Russ and everyone else!
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  • Profile picture of the author mathman
    Thanks for this information!
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  • Profile picture of the author JamesMason
    Hey Kingsley,

    Thank you for putting all that effort into writing about this.

    I know it does help, if you call and email Paypal before you have a big promotion and expect more than average sales activity.

    Thanks again,

    James
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  • Profile picture of the author moneyten
    Appreciate you sharing this info.
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  • Profile picture of the author warriorkay
    .

    Originally Posted by kuangzhuang View Post

    Thanks for the detailed notes.

    Originally Posted by niravmehta View Post

    Liked the initial tips and then the discussions throughout the thread!

    Thanks Kingsley, Big Mike, Russ and everyone else!

    Originally Posted by mathman View Post

    Thanks for this information!

    Originally Posted by moneyten View Post

    Appreciate you sharing this info.

    Originally Posted by JamesMason View Post

    Hey Kingsley,

    Thank you for putting all that effort into writing about this.

    I know it does help, if you call and email Paypal before you have a big promotion and expect more than average sales activity.

    Thanks again,

    James


    Glad to be of help,

    Yes, James, it does help to let Paypal know in advance,
    but that's NOT always enough. To be on the safe side, it's
    a good idea to adhere to MOST (if not all) the tips shared
    here, especially by the advanced warriors who have done
    more than one million dollars through Paypal already.


    Kingsley


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  • Profile picture of the author Rus Sells
    I think adhering to Paypals terms of service is more important then informing them ahead of time about a product launch. It almost seems like you expect them to suspend your account if you call them ahead of time.

    Also in regard to having a TOS and Privacy statement written up professionally. You don't HAVE to have it written by a lawyer right away, but at the very least DO have one. As King said, there are plenty of free resources around.
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    • Profile picture of the author warriorkay
      Originally Posted by Rus Sells View Post

      I think adhering to Paypals terms of service is more important then informing them ahead of time about a product launch. It almost seems like you expect them to suspend your account if you call them ahead of time.

      Also in regard to having a TOS and Privacy statement written up professionally. You don't HAVE to have it written by a lawyer right away, but at the very least DO have one. As King said, there are plenty of free resources around.

      Exactly, Rus. Just to reiterate for those who jump to the last post:

      Originally Posted by abulalionline View Post

      Thank you Kingsley, you have provide many helpful things in this post to help many people. May you be blessed. I have read all the things here like the one by Rus Sells and Big Mike, but i don't know how to prepare the terms of condition and other things that you all say is needed. Is there anywhere i can get the necessary terms of condition, privacy statement, refund terms, etc?

      Please Kingsley, Rus Sells, Big mike or anyone else, please help.

      Originally Posted by abulalionline View Post

      I know i can get a lawyer to prepare the needed terms of condition and others but in my country its very expensive to have a lawyer do this. Is there any where to buy such terms of condition, privacy statement or refund terms?

      You don't really have to hire a lawyer for this, if you
      can't afford it. There are lots of threads in this forum
      which shows how you can get these for free or peanuts. Some
      of these threads include:

      http://www.warriorforum.com/main-int...ales-page.html

      http://www.warriorforum.com/internet...generator.html

      http://www.warriorforum.com/main-int...documents.html

      For those in the UK: http://www.warriorforum.com/main-int...aw-pro-uk.html

      You can search this forum with terms such as "legal documents"
      etc, to find even more threads about the subject,


      Hope this helps,

      Kingsley

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  • Profile picture of the author Brad Pollina
    Just finished reading all 4 pages here at work between calls and all I can say is WOW! This is great information! Glad to hear Paypal isn't all that doom and gloom that others have made it up to be. I'll definitely have to make some changes to my sites to include the needed information.

    Kingsley, can I make a small suggestion? Take all the best bullet points and update the FIRST POST so that newbies coming to this thread see all the latest info on the opening post in a summary format and in one place. Just an idea.

    Thanks again.

    Brad
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    • Profile picture of the author warriorkay
      Originally Posted by Brad Pollina View Post

      Just finished reading all 4 pages here at work between calls and all I can say is WOW! This is great information! Glad to hear Paypal isn't all that doom and gloom that others have made it up to be. I'll definitely have to make some changes to my sites to include the needed information.

      Kingsley, can I make a small suggestion? Take all the best bullet points and update the FIRST POST so that newbies coming to this thread see all the latest info on the opening post in a summary format and in one place. Just an idea.

      Thanks again.

      Brad
      I can do that, but don't you think it will make the first
      post too long and too much about ME? I want people to read
      what OTHER warriors had to say and the tips they had
      to share.

      Don't you agree?

      Kingsley
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      • Profile picture of the author Rus Sells
        I would include every ones tips and call it the All In One Paypal Get Your Questions Answered Thread! = )

        Originally Posted by warriorkay View Post

        I can do that, but don't you think it will make the first
        post too long and too much about ME? I want people to read
        what OTHER warriors had to say and the tips they had
        to share.

        Don't you agree?

        Kingsley
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        • Profile picture of the author warriorkay
          Originally Posted by Rus Sells View Post

          I would include every ones tips and call it the All In One Paypal Get Your Questions Answered Thread! = )
          You mean add everyone's tips and change the title of the thread?

          Kingsley


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          • Profile picture of the author Rus Sells
            Maybe not the title but as a head line? = )

            Originally Posted by warriorkay View Post

            You mean add everyone's tips and change the title of the thread?

            Kingsley


            .
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            • Profile picture of the author warriorkay
              Originally Posted by Rus Sells View Post

              Maybe not the title but as a head line? = )
              OK. I will get this done, as well as add the tips shared by
              you, Mike and the others to the original post, but after getting
              some of the gazillion other things on my plate done,

              Kingsley

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  • Profile picture of the author Liam Swift
    Thanks for this info.
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  • Profile picture of the author Brad Pollina
    Just a suggestion. I go the idea from PPC Geeks forum on cell phone mods. Whenever there are updates / changes, instead of wading through 4+ pages, they just update the first post with an EDIT or UPDATE and that saves LOTS of time wading through pages of info. This has been a GREAT thread! If anyone has any more to add, post away!
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  • Profile picture of the author Brad Pollina
    btw, @Kingsley, do you have a pic you can post as an avitar? Would be neat to see how you look! No hurry. Sorry mine is so dark, but it's the best pic I have of myself.
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    • Profile picture of the author warriorkay
      Originally Posted by Brad Pollina View Post

      Just a suggestion. I go the idea from PPC Geeks forum on cell phone mods. Whenever there are updates / changes, instead of wading through 4+ pages, they just update the first post with an EDIT or UPDATE and that saves LOTS of time wading through pages of info. This has been a GREAT thread! If anyone has any more to add, post away!
      Very true. I WILL update this thread with the added tips
      by Rus, Mike and the others. I just have to find the time to
      do that... so many things to do. Sadly I can't delegate that
      to one of my many staffs,

      Originally Posted by Brad Pollina View Post

      btw, @Kingsley, do you have a pic you can post as an avitar? Would be neat to see how you look! No hurry. Sorry mine is so dark, but it's the best pic I have of myself.
      I should do that as well... at least it will help those who
      think am a female, even when I say I am KING (not queen)
      of articles,

      Thanks Brad, for the positive vibes!

      Kingsley

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  • Profile picture of the author abulalionline
    Hello Kingsly, i am sorry to be bothering you but you have not updated this very good thread as others suggest. It will be a really good idea if you do this. I think this thread is very helpful but will be more helpful if the first post is updated with the iimportant information shared by others. Thank you, kingsly.
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    • Profile picture of the author warriorkay
      Originally Posted by abulalionline View Post

      Hello Kingsly, i am sorry to be bothering you but you have not updated this very good thread as others suggest. It will be a really good idea if you do this. I think this thread is very helpful but will be more helpful if the first post is updated with the iimportant information shared by others. Thank you, kingsly.
      I apologize for not yet updating the original post with the
      other tips shared by Rus, Mike and others. I absolutely
      will, later today or tomorrow.

      Thanks,

      Kingsley

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  • Profile picture of the author davejug1
    Paypal record all calls to them. I had a major dispute with them (7 figure sum) and as lawyers and theOffice of fair trading were also involved, I informed them that I was recording the call in the OFT office.

    The Paypal operator simply said they are unable to take my call as they don't allow their calls to be recorded.

    Will I ever use Paypal again? No
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  • Profile picture of the author ShawnSells
    Some real great tips here, whether you've had trouble with Paypal or not. I think its probably a very good idea to add TOS and privacy page to your own sites also.
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    • Profile picture of the author warriorkay
      Originally Posted by ShawnSells View Post

      Some real great tips here, whether you've had trouble with Paypal or not. I think its probably a very good idea to add TOS and privacy page to your own sites also.
      Yes, Big Mike and others talked about the importance of
      adding TOS and Privacy Pages to your own sites, whether
      you have problems with paypal or not.


      Originally Posted by shahriyar View Post

      Thank you for actually taking the time to organize and write this up. As an IMer I am always up for reading and learning more about paypal. And I did learn a thing or two from your post. Appreciate it.
      Glad to hear both of you found the tips useful, .

      Kingsley

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  • Profile picture of the author shahriyar
    Thank you for actually taking the time to organize and write this up. As an IMer I am always up for reading and learning more about paypal. And I did learn a thing or two from your post. Appreciate it.
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  • Profile picture of the author Rus Sells
    You know one thing I do is I have an interstitial Terms of Service page that all buyers must click to agree to before being taken to Paypal. Its great! Any one using Paypal for payment processing should be using this.
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    • Profile picture of the author warriorkay
      Originally Posted by Rus Sells View Post

      You know one thing I do is I have an interstitial Terms of Service page that all buyers must click to agree to before being taken to Paypal. Its great! Any one using Paypal for payment processing should be using this.
      I have got a few PMs from warriors who say their biggest
      issue with having customers pass through another hoop
      (in this case, a Terms of Service page) and going further to
      click to agree, is that some will not follow through with the
      purchase. They feel they might be scared that you are
      trying to rope them into something. You know people are
      still scared of having to "sign" something, especially as they
      certainly won't have the time to read through all the terms.

      I agree, but it's still a BETTER idea to get this done right
      in the beginning of your relationship with the customer. If
      they don't proceed with the purchase because of this, then
      perhaps they are not worth the trouble, after all. You want
      to be on the safe side of Paypal, so maybe losing a few
      customers to achieve this is a price to pay.

      What do you think, Rus? Have you lost sales because of this?

      Kingsley
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      • Profile picture of the author Rus Sells
        Hey Kay,

        Yes I am sure I've lost customers but I have to protect my business and if a customer doesn't see that I care enough about my business by implementing systems like that, then then how might they think my attitude towards them is?



        Originally Posted by warriorkay View Post

        I have got a few PMs from warriors who say their biggest
        issue with having customers pass through another hoop
        (in this case, a Terms of Service page) and going further to
        click to agree, is that some will not follow through with the
        purchase. They feel they might be scared that you are
        trying to rope them into something. You know people are
        still scared of having to "sign" something, especially as they
        certainly won't have the time to read through all the terms.

        I agree, but it's still a BETTER idea to get this done right
        in the beginning of your relationship with the customer. If
        they don't proceed with the purchase because of this, then
        perhaps they are not worth the trouble, after all. You want
        to be on the safe side of Paypal, so maybe losing a few
        customers to achieve this is a price to pay.

        What do you think, Rus? Have you lost sales because of this?

        Kingsley
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        • Profile picture of the author warriorkay
          Originally Posted by Rus Sells View Post

          Hey Kay,

          Yes I am sure I've lost customers but I have to protect my business and if a customer doesn't see that I care enough about my business by implementing systems like that, then then how might they think my attitude towards them is?
          Indeed. But surely there's got to be a way of getting
          the BEST of both sides - still presenting the TOS to the
          customers before they order but doing it BETTER or easier,
          without provoking/scaring some customers.

          Can't eat my cake and have it eh ?


          Kingsley

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          • Profile picture of the author Rus Sells
            Its my perspective to not run my business out of fear or worry that I will loose customers if I do this or that or whatever. This will have you changing with every flight of wind and your business well never stay on the same path.

            I'm not saying that's what you would do, but those who worry about doing this or that is going to make them loose sales is suspect to the influence of their own self perceived notions.

            Originally Posted by warriorkay View Post

            Indeed. But surely there's got to be a way of getting
            the BEST of both sides - still presenting the TOS to the
            customers before they order but doing it BETTER or easier,
            without provoking/scaring some customers.

            Can't eat my cake and have it eh ?


            Kingsley

            .
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  • Profile picture of the author Jack Duncan
    1. Log in to your PayPal account
    2. Find Fees link at the bottom of the page
    3. Click 2.4% to 3.4% + $0.30 USD link under online purchase payment
    4. Click View merchant rate criteria link
    5. Click apply now link
    Cha-ching...cha-ching...

    Thank you for this killer writeup. You just put a bunch more money in my PayPal account.
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  • Profile picture of the author Harold Lindsey
    Thanks Warrorkay,

    Ever since Paypal has been going Medieval on a lot of marketers out there. I've been in a constant state of paranoia. I'm just waiting for the moment that my Paypal account is closed down.

    I'm almost afraid to run anything through my account, because it my set-off an automatic Red Flag...

    I really appreciate what you've done here....

    Harold
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  • Profile picture of the author Aviator Joe
    really useful tips, thank you!
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  • Profile picture of the author Scott Skinner
    Wow, great post! I just learned A Lot! Thanks for taking the time to put this together.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by warriorkay View Post

      Indeed. But surely there's got to be a way of getting
      the BEST of both sides - still presenting the TOS to the
      customers before they order but doing it BETTER or easier,
      without provoking/scaring some customers.

      Can't eat my cake and have it eh ?


      Kingsley

      .
      K, one thing I've seen watching my wife click around and do business with some pretty major companies is the click wrap. I haven't heard that term used in a few years, but it works like this...

      Right above the submit button (buy button, whatever one is calling it) that actually initiates the payment, you put a checkbox with the 'I have read and agree to the terms of service' statement. Link 'terms of service' to a popup page with the terms, and make checking that box required before moving on. Clicking the required box has the same validity as a written signature, if I recall things correctly.

      If the average user is like my wife, they'll check off that box without really thinking about it. Similar to the way most people click on the 'agree to terms' box when installing software.

      I'd use myself as an example, but I'm one of those people that drives salespeople nuts by actually reading the terms before signing.
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  • Profile picture of the author absolutelee
    Great info! Thanks for sharing. I made some changes in what I was doing vis-a-vis using PayPal, and I did call them up to let them know that my pattern of use was changing. I didn't know about the other items you mentioned. Thanks!
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