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Loving The New Warrior Forum Helpdesk!

by David Morris Banned
10 replies
Not sure if anyone has noticed, but there has been some changes to the forum help desk interface and features lately..It is now much easier to disclose all the information in one place rather than type out all the details like username, email etc. Kudos to the guys at Warrior Forum for implementing this change!
#forum #helpdesk #loving #warrior
  • Profile picture of the author Ken Strong
    If I'm not mistaken, Thomas did all that by himself...he's pretty amazing! There was some kind of problem with the old software so it had to be replaced.
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  • Profile picture of the author russells
    I didn't notice, actually. Nice work guys.

    ~Russ
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  • Profile picture of the author masterjani
    The changed interface and knowledge base is looking cool
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  • Profile picture of the author Steven Miranda
    Looks great. 100% better than the old.
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    • Profile picture of the author Tina Golden
      Thomas continues to be amazing!
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      • Profile picture of the author David Morris
        Banned
        Originally Posted by Tina Golden View Post

        Thomas continues to be amazing!
        Thomas is super amazing! Wonder if he is an active contributor here? Does he ever make posts on this forum?
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  • Profile picture of the author K Smith
    Originally Posted by David Morris View Post

    Not sure if anyone has noticed, but there has been some changes to the forum help desk interface and features lately..It is now much easier to disclose all the information in one place rather than type out all the details like username, email etc. Kudos to the guys at Warrior Forum for implementing this change!
    Yes! I noticed when I needed help recently, very nice work.. thanks!
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  • Profile picture of the author Michael Franklin
    I'd like to add that the responsiveness of the Help Desk has been really amazing. A few weeks back, I had a really sticky situation on here and they replied to my concern in less than an hour. With the volume of messages they must get, that is REALLY impressive.
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  • Profile picture of the author Evanna Zainal
    I would have not know about this if OP not bringing this up! thanks alot. pretty impressive. they're using Kayako system for the helpdesk
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    nothing to put here..

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  • Profile picture of the author WillR
    Yes, they now have Kayako on board. I've used them in the past for some of my helpdesks and it's a good setup.
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