Refund requests - have a think about it.

There is one form of document protection I tested a year or so ago, which in some way disables the document in the event of a refund, etc. Can't remember the name of the website, but I'll search through all my "stuff" and see if I can dig it out for you.

Of course, it involves a monthly subscription.

EDIT: Sorry, I've had a quick look, but can't locate the website. Maybe they have gone out of business. I'll look again later

That's the main reason I have stopped giving refunds the past 4 years. Unless I'm sure that the customer has a very serious reason asking for the refund. I'n my web site I state clearly that all sales are final. On the other hand we offer a free DEMO so if a user test it and like it then they buy the product. If they come to scam they hit the wall cause we also protect our software the best way possible. So even in case of refund or charge back, they get nothing...!!! Consider protect your products before expose them online. Then if you choose to keep on giving refunds, then you know that they get nothing unless you get something. In other words No money = No Honey!!!

Regards
James Saunders

Alexa, did you change your picture? What up..

You are right refunds are part of our business. I refund and then
unscribe the address. I laugh out loud, then get back to work.

Is this really the mindset we should all adopt though :confused:

Im beginning to think, more and more buyers see Clickbank products as "free" because of this mentality.

I think, unfortunately, they may possibly be right in refusing to do that, because if they did, it could so easily be held against them and people would say "They're scammers because they don't honour their 60-day refund". And that would be bad for all of us. I think I do understand their policy, in that regard, to be honest.

They do ban people who make a habit of it - this much I know, for sure. But you were caught by one who hasn't yet "made a habit of it". But given that they do ban people whom they classify as serial refunders there, I think they're probably right to honour all other refunds ... :confused:

Another reason to deliver content from inside a members area, with proper software so it immeadiatly closes their account the minute they refund.

The problem is that it is so easy to get a refund for an online transaction, no face to face communication, just a quick email.

Yeah they keep the lot.

How Jason?

Or the refunder is now selling this product on Fiverr or some blackhat website...

I agree. I don't like selling on Clickbank anymore because of their "no questions asked" refund policy. In forums etc I often see people encourage others to "what the heck, go ahead and buy it, if you don't like it you can get a refund" just because it's on Clickbank.

I would have to agree with you Will.

If that were the case, I wouldve been far happier with a polite email asking for a review copy.

Well that would be a nice thought

I offer a free trial sample that can be downloaded on my site. So not sure about that.

You're right.

Well said Kay, and thanks. I admit, I posted this whilst being a bit emotional.

All valid points and I agree with you Alexa. Trying to decifer, at least from CB's perspective whats a legitimate request and what isn't, isn't probably something they want to get involved in - for obvious reasons. :confused:

Ive asked for a reason from the buyer. Yet to hear back.

Even if there is a refund policy, where there is obvious fraud I don't have a problem denying a refund.

A refund policy is a contractual matter, and part of an enforceable contract is a lack of fraud and good faith and fair dealing dealing by both parties.

It is not a license to steal.

But since you're dealing with ClickBank you know the refund will be granted.

You could go to ClickBank, read their refund policy very carefully, and tell them (1) there are no grounds for a refund, and (2) if ClickBank refunds that is on their nickel but you expect to be fully paid.

(Undoubtedly, 5 minutes after purchase your product hit the Black Hat sites).

.

IMHO that is the best approach. Steal my stuff, you help me....go ahead. Karma is a biatch.

Because your conversion rate would plummet and cost you more in lost sales than you'd have made as a result of increased sales from a more appealing "no risk" offer.

~Dexx

Not necessarily. You can run it through a fulfillment company, so it can still be a hands-off operation.

So, basically, your no questions asked guarantee is a lie? Seriously.....what does "no questions asked" mean to you, lol?

Lots of people ranting about serial refunders... but let me speak up for the other side too. Many people state they will give a refund but they never do. I've been scammed that way many times. In fact I've even bought plugins which the developer either sold to someone else or does not support anymore and that's just within a month or 2 from the date of release and my purchase... and I'm talking about plugins bought right here as WSOs. Scammers are there on both sides... gurus who know nothing and want to rip people off and serial refunders who want the product but have no intention of paying for it.

But genuine people will survive and thrive... after all the times I've been scammed I've finally found people who really know their stuff and are honest and now I am making money following them and generally limit my purchases to only such people. Simlarly geniune product owners too will thrive and make good sales... nevermind the odd serial refunder.

Not sure what you mean here Ben. If you don't have an intention of giving a refund then why even promise it... just state clearly no refunds whatsoever/all sales final.

My product isnt in the IM niche.

Im still waiting to hear back from CB. Id say it might take a day or two.

The more I think about it, the more Im thinking it might be worthwhile considering a service like kunaki.

Unless they download it to crack it.

If Windows and other mega million software companies have to constantly fight piracy, you can bet it'll happen to your software to if they really put the effort in...such is the life of internet pirates.

~Dexx

Yea, it is lousy, but that's what clickbank has become

Hey ramone,

I make my living on clickbank and other sources. but we have added a physical product (as affiliate in a popular niche ) to the mix. Our commissions are $800 every sale, and its going gang busters.

We have had a few refunds, but by the time people see the value rocking up at their door, and the extra suppor they get its killer.

I hate when people order, and then 2 minutes later refund.

Sometimes on a statement I have seen somone refund exactly 1 minute after order time. Insane. But we are digital marketers and I guess you just have to accept that.

I do recommend you get into physical products though. They are much easier to sell if you spend a bit of time with funnels and pre selling. But its worth it.

May I offer a little bit of defense for Clickbank?

1. I agree that instant refund-ers are annoying and to be honest I don't know if Clickbank really do 'blacklist' them as they claim they do.

2. BUT Clickbank has been responding to changes and will continue to morph. I can think of a few examples of changes that has been borne out of comments/complaints/suggestions: Expansion of ad offerings to not just the login page, the implementation of a JV contract system within Clickbank, 2nd tier payments for easy JV recruitment, customized order pages, creation of master accounts, direct deposit payments, 1 click upsells...etc...while not forgetting to mention the good parties they throw at their meetups I think they DO listen and if its worthwhile (or loud enough) they are willing to evolve.

3. I don't think its such a good idea to give up just because of these refund-ers. This is my personal opinion. One reason why - the huge amount of affiliates Clickbank can offer. They have over 100,000 affiliates and about 35% of those are active money making affiliates. If you have a good product and good copy, affiliates will pick it up and promote...making you good residual income doing almost no promotion on your end. I don't think any other payment processors allows for such easy creation of an affiliate link (just plug in your Clickbank ID!) in such a easy, simple method.

Real life example: My good friend created a guide for a (then) popular game. Affiliates picked it up like mad and it banked him half a million in that year. He had no prior JVs in that niche and no list. I have to say this was only possible using the Clickbank platform.

4. Yes, you might not get that much refunds using other processors but you might not get that many sales as well.

5. The people are actually quite nice and responsive. This is my personal opinion dealing with my account representatives.

Hope this balances the argument a little!