Most unprofessional response to unsubscribe I've ever seen!

71 replies
I've bought a couple of WSOs from a pretty active member on this forum, and when I started receiving one, two and sometimes more emails per day from this person offering yet another "GREAT DEAL," I wrote an unsubscribe email as follows:

"Subject: You had my utmost respect...at the beginning.

"Then, same old thing. Well, one email worked (maybe a sale or two), so how
about two or three a day? IT'S TOO MANY!!!!!!! You are shooting yourself in the foot! Now I'm unsubscribing. I don't have time for this! EXERCISE RESTRAINT!!!"

RECEIVED FROM MR. IM THIS MORNING:

"yet you have time for the negative email?
GET A LIFE
YOU ARE SHOOTING YOUR TIME IN THE FOOT

"IF you don't like something get away from it

"PS don't ever as long as you walk this earth young lady email someone like
me this stupid garbage. Just unsub and GO

"You probably did NOTHING with your purchase too. FOR SHAME ON YOU NOW GO GO
GO.

"And PPS if you reply to this you are an IDIOT which I KNOW you are not.
Because the point of my reply is to tell you GO GET A LIFE MARY AND STOP
CRITICIZING OTHERS.
LAST NOTE: Please do something with your purchases mine or others."

~ ~ ~ ~ ~ ~ ~ ~

It's not just me, is it? Can you imagine a Chris Farrell or a Matt Olson or Holly Cotter or any number of PROFESSIONAL IM'ers responding to an unsubscribe request (yes, albiet embellished) in such a way?

Seems to me this person needs to learn how to deal with his paying customers (I haven't asked for a refund) with respect, and also needs to learn to control his temper.

I just had to vent. I was a little blown away.

Thanks for the listen.
#response #unprofessional #unsubscribe
  • Profile picture of the author Nathy Curiel
    Wow somebody seems to have some issues ..
    Signature
    {{ DiscussionBoard.errors[4526755].message }}
    • Profile picture of the author Kay King
      I think your email to him was unprofessional. If you want to unsubscribe just click the unsubscribe link - that's all that's required. You don't need to explain or to advise the seller about running his business.

      You don't know what testing he has done or what his email results are.

      The essence of the email you received was "don't waste your time trying to tell me how to run my business - get busy on your own". That's good advice.

      kay

      The reason for so many of the "great deal" emails these days is the affiliate program for WSOs. It's caused me to unsubscribe from many lists recently as I'm not putting up with multiple emails about the same WSOs. BUT - I just unsubscribe and move on.
      Signature
      Saving one dog will not change the world - but the world will change forever for that one dog.

      I'm going to work on being less condescending
      (Condescending means to talk down to people)
      {{ DiscussionBoard.errors[4526829].message }}
  • Unbelievable.

    I've noticed a couple of marketers on this forum who seem to have problems with smart, capable women. That condescending put-down "young lady" might have originated from any of them.

    fLufF
    --
    Signature
    Fiverr is looking for freelance writers for its blog. Details here.
    Love microjobs? Work when you want and get paid in cash the same day!
    {{ DiscussionBoard.errors[4526796].message }}
  • Profile picture of the author Gaz Cooper
    I think I know who it is, the multiple emails some 3 a day i agree are too much but that is what the unsubscribe button is for.

    You have to understand when someones whole business is based on creating one WSO after another they have to keep burning the list to keep money coming in, and they don't give a monkeys about building a relationship its all about the money which is confirmed with the response you received.

    Best advice is next time don't waste your time just click the unsubscribe button and be done with them.

    Kickin it on Amazon

    Gaz Cooper
    Amz Training Academy
    Signature
    Beginners get Started with AMAZON, we will give you a FREE custom made Amazon Site when you purchase hosting through us contact us at http://authorityzonesupport.com/

    {{ DiscussionBoard.errors[4526799].message }}
  • Profile picture of the author JanelleJ
    Is that real? Wow!

    Un-professionalism is often met with the same.
    Signature
    TOP-NOTCH ARTICLES FOR ECO, NUTRITION, & HEALTH NICHES
    Find out why my clients say, "WOW!"
    {{ DiscussionBoard.errors[4526831].message }}
  • ...and there it is: the first defense of abusive behavior. I guess neither you nor the Unknown Marketer are interested in working with others. Good to know.

    fLufF
    --
    Signature
    Fiverr is looking for freelance writers for its blog. Details here.
    Love microjobs? Work when you want and get paid in cash the same day!
    {{ DiscussionBoard.errors[4526832].message }}
    • Profile picture of the author Marilynj55
      I wrote that I didn't understand a response that had been written -- just due to quick skimming on my part. I get it now.
      {{ DiscussionBoard.errors[4527366].message }}
  • Profile picture of the author Mac the Knife
    I have had people respond to my unsubscribes with things like "What's the matter...am I not good enough for you?" lol Marketing is about learning, so if they are getting tons of unsubscribes and making their list angry, they should learn from it, not lash out.

    I would say though, ANY time you take proactive negative action or direction towards another, it is inviting it in return. Many don't have the restraint to learn from their actions and will retaliate...doesn't make it right, but your initial message, with the capitals and exclamation points...wasn't exactly friendly criticism...was it? Just saying...

    Mac
    {{ DiscussionBoard.errors[4526839].message }}
    • Profile picture of the author Marilynj55
      Originally Posted by Mac the Knife View Post

      I have had people respond to my unsubscribes with things like "What's the matter...am I not good enough for you?" lol Marketing is about learning, so if they are getting tons of unsubscribes and making their list angry, they should learn from it, not lash out.

      I would say though, ANY time you take proactive negative action or direction towards another, it is inviting it in return. Many don't have the restraint to learn from their actions and will retaliate...doesn't make it right, but your initial message, with the capitals and exclamation points...wasn't exactly friendly criticism...was it? Just saying...

      Mac
      I agree. Looking back on my part in it (caps and exclamation points, etc.) CAN provoke this type of response and I should have put on my kid gloves, I guess (not being sarcastic here).

      I still think anyone who is a serious marketer would think twice before writing back such a response that wil live on in the pages of this forum.

      But those who are writing here now, "Well, you got what you deserve, I guess, didn't you?" I don't think are accurate from a marketing point of view, and I for sure would be leery of dealing with them in the future if this is acceptable "professional behavior" to them. I am surprised at one of them in particular, a person with whom I may have done business, but now wouldn't dream of it.

      But point taken about "if you write such a provocative email to begin with, you risk this." I've learned this in my personal life and that is why I NEVER send out email to family or friends with anything that could be percieved as an attack of ANY kind -- people are touchy, tone is hard to read, etc. etc.

      So thanks for the reminder, Mac the Knife. You're right.
      {{ DiscussionBoard.errors[4527322].message }}
      • Profile picture of the author drmani
        Originally Posted by Marilynj55 View Post

        I agree. Looking back on my part in it (caps and exclamation points, etc.) CAN provoke this type of response and I should have put on my kid gloves, I guess (not being sarcastic here).

        I still think anyone who is a serious marketer would think twice before writing back such a response that wil live on in the pages of this forum.

        Email sent in anger often has that effect.

        I learned this 'trick' many years ago - and still use it.

        When something makes you furious, write a scathing email message
        just the way you feel - and then save it to your DRAFT folder,
        but DON'T send it out.

        Come back to it a day or two later, and see if the issue is still
        as relevant and important as it seemed when you wrote it.

        If it isn't, move it to the TRASH folder, unsent.

        If it is, hit SEND (usually, you'll want to edit out some bits
        when you review it in a cooler frame of mind).

        Whether you send it or not, just the writing of that email is
        cathartic and soothing to your own hurt feelings - and in the
        end, isn't that really the point?

        All success
        Dr.Mani
        {{ DiscussionBoard.errors[4527697].message }}
        • Profile picture of the author mojojuju
          I've been doing this for years and so far I've never sent one of my angry emails sitting in the Drafts folder.

          Originally Posted by drmani View Post

          Email sent in anger often has that effect.

          I learned this 'trick' many years ago - and still use it.

          When something makes you furious, write a scathing email message
          just the way you feel - and then save it to your DRAFT folder,
          but DON'T send it out.

          Come back to it a day or two later, and see if the issue is still
          as relevant and important as it seemed when you wrote it.
          Signature

          :)

          {{ DiscussionBoard.errors[4527715].message }}
          • Profile picture of the author dsouravs
            Put his name and we will promote not to buy from that man again....
            Signature

            I can convert your Non-Responsive website to Responsive website ... How sweet is that? :)

            {{ DiscussionBoard.errors[4528021].message }}
            • Profile picture of the author BloggingPro
              Originally Posted by dsouravs View Post

              Put his name and we will promote not to buy from that man again....
              That is against the rules of this very forum. So I advise against that, unless you want the thread, or any thread doing such shut down by a mod.
              Signature
              You're going to fail. If you're afraid of failure then you do not belong in the Internet Marketing Business. Period.
              {{ DiscussionBoard.errors[4528058].message }}
            • Profile picture of the author scrofford
              Originally Posted by dsouravs View Post

              Put his name and we will promote not to buy from that man again....
              Read the TOS for this forum. YOU CANNOT DO THAT! And you really don't know both sides of it anyway when you hear it from just one side.
              {{ DiscussionBoard.errors[4528205].message }}
  • Profile picture of the author Stephen Lessey
    Mr. IM is wrong in that regard to verbalize in such a way to you.

    Yet, think from his POV. He may be already receiving hundreds of unsubs but allot more subscribers. He wants to train his list into receiving offers..which as it sounds is all he cares about

    Im not defending him, but it could be that is his personality.

    Now you know, look for marketers that care about your business and want to establish a relationship with you
    {{ DiscussionBoard.errors[4526859].message }}
    • Profile picture of the author danstairs
      Personally, since the abuse has started, I would keep the ball rolling and tell him to stick his emails up his arse :p. A few drinks may be required.
      {{ DiscussionBoard.errors[4527075].message }}
      • Profile picture of the author Kay King
        the first defense of abusive behavior
        I'm not defending abusive behavior - but when you start a catfight it can get ugly. If the email to the seller praised the product and stated "I'm subscribing because there are too many emails being sent to me" I doubt the response would have been the same.

        The seller was responding emotionally to someone who was dissing his business. I don't approve of his wording - and think the "young lady" was unnecessarily condescending.

        The seller's point, though, was on target - don't waste time telling someone else how to run his business.

        An unsubscribe tells the seller what you think of his emails - if you vent in anger not surprising to get a vent in return.
        Signature
        Saving one dog will not change the world - but the world will change forever for that one dog.

        I'm going to work on being less condescending
        (Condescending means to talk down to people)
        {{ DiscussionBoard.errors[4527134].message }}
        • Profile picture of the author Dan C. Rinnert
          This is perhaps a good example of reaping what you sow. I agree with Kay on this that both messages were unprofessional.
          Signature

          Dan's content is irregularly read by handfuls of people. Join the elite few by reading his blog: dcrBlogs.com, following him on Twitter: dcrTweets.com or reading his fiction: dcrWrites.com but NOT by Clicking Here!

          Dan also writes content for hire, but you can't afford him anyway.
          {{ DiscussionBoard.errors[4527172].message }}
          • Profile picture of the author Frank Donovan
            Dan,

            Originally Posted by Dan C. Rinnert View Post

            This is perhaps a good example of reaping what you sow. I agree with Kay on this that both messages were unprofessional.
            That might be true; but which of the two has the most to lose, professionally, if the conversation were to go viral?


            Frank
            Signature
            TOP TIP: To browse the forum like a Pro, select "View Classic" from the drop-down menu under your user name.

            {{ DiscussionBoard.errors[4527260].message }}
            • Profile picture of the author Dan C. Rinnert
              Originally Posted by Frank Donovan View Post

              That might be true; but which of the two has the most to lose, professionally, if the conversation were to go viral?
              The list owner would have the most to lose, but both participants lose professionally if it were to go viral.
              Signature

              Dan's content is irregularly read by handfuls of people. Join the elite few by reading his blog: dcrBlogs.com, following him on Twitter: dcrTweets.com or reading his fiction: dcrWrites.com but NOT by Clicking Here!

              Dan also writes content for hire, but you can't afford him anyway.
              {{ DiscussionBoard.errors[4527325].message }}
            • Profile picture of the author Buddha94
              Originally Posted by Frank Donovan View Post

              Dan,



              That might be true; but which of the two has the most to lose, professionally, if the conversation were to go viral?


              Frank
              The seller will lose his credibility on the other hand no one really pays attention to the buyer as there is no information worth boycotting about her unless she is very known. Just like if a restaurant gives bad services and the customers complains rudely which provokes the boss to do the same then the viral will kill the boss completely as that was unprofessional.
              {{ DiscussionBoard.errors[4527432].message }}
              • Profile picture of the author Frank Donovan
                Originally Posted by Buddha94 View Post

                The seller will lose his credibility on the other hand no one really pays attention to the buyer as there is no information worth boycotting about her unless she is very known. Just like if a restaurant gives bad services and the customers complains rudely which provokes the boss to do the same then the viral will kill the boss completely as that was unprofessional.
                Quite. Basil Fawlty may have been provoked, but his reputation suffered a bit more than that of his complaining customers.

                And for all we know, the only party to actually have a professional reputation to risk in this encounter is the list-owner.


                Frank
                Signature
                TOP TIP: To browse the forum like a Pro, select "View Classic" from the drop-down menu under your user name.

                {{ DiscussionBoard.errors[4527529].message }}
        • Originally Posted by Kay King View Post

          I'm not defending abusive behavior - but when you start a catfight it can get ugly. If the email to the seller praised the product and stated "I'm subscribing because there are too many emails being sent to me" I doubt the response would have been the same.

          The seller was responding emotionally to someone who was dissing his business. I don't approve of his wording - and think the "young lady" was unnecessarily condescending.

          The seller's point, though, was on target - don't waste time telling someone else how to run his business.

          An unsubscribe tells the seller what you think of his emails - if you vent in anger not surprising to get a vent in return.
          Yep, I should have quoted the comment I was referring to.

          The "so nice I posted it twice" one. :-)

          I think your point was partially valid -- except that when a *customer* sends you email they are under no moral, legal, ethical or imaginary compulsion to be professional.

          If it was a random response from a Warrior here, as in "Hey, dude, you REALLY don't know what you're doing by emailing 3x day" I'd agree the irate response is in line.

          Maybe I have a different perspective than most having spent over a decade in the online merchant world, but the proper response to an angry customer email is to address it levelly and even-handedly. You do that because buying is a highly emotional activity, even buying information products -- and every would-be IMer needs to understand that thoroughly. It's not just pushing the greed, need and desire-for-love buttons. Honestly, I believe failure to comprehend the human psyche leads to the eventual downfall of some high profile IMers in one way or another.

          fLufF
          --
          Signature
          Fiverr is looking for freelance writers for its blog. Details here.
          Love microjobs? Work when you want and get paid in cash the same day!
          {{ DiscussionBoard.errors[4527555].message }}
          • Profile picture of the author Dan C. Rinnert
            Originally Posted by fluffythewondercat View Post

            ...except that when a *customer* sends you email they are under no moral, legal, ethical or imaginary compulsion to be professional.
            How about a civil responsibility to be professional? We have dual standard. People that work in business don't like customers abusing them ("I just answer the phone!", "I'm just doing my job!", etc.), but, somehow, people seem to think it's okay to abuse business people because they should be professional about it and just sit/stand there and take it, that they have to be professional so they don't look bad and lose other customers.

            But, you know, that's the kind of attitude that eventually descends into people tearing up fast food restaurants because their junior cheeseburger wasn't served up fast enough.

            The thing is, whether you're a customer or a merchant, don't be the one to be a jerk first. Probably best if you don't be a jerk second either.
            Signature

            Dan's content is irregularly read by handfuls of people. Join the elite few by reading his blog: dcrBlogs.com, following him on Twitter: dcrTweets.com or reading his fiction: dcrWrites.com but NOT by Clicking Here!

            Dan also writes content for hire, but you can't afford him anyway.
            {{ DiscussionBoard.errors[4527726].message }}
            • Profile picture of the author Alan Petersen
              Originally Posted by Chris Kent View Post

              What is interesting is to see when people who routinely abuse like this get their comeuppance.

              For example, I would say that it is more common in the USA, where the "customer is king" mantra originated from, for a small minority of customers (not all or even most, by any means - let me make that clear) to take tremendous liberties and frankly, abuse staff. And staff are under instruction not to object, or they will lose their job. No doubt this makes more money but at some "human" expense.

              I see these same abusive people try it on in Europe when frequenting same establishments as I, where the "customer is king" notion outside globalised businesses is not really followed at all, and some of them are totally shocked and dumbfounded when they hear the worker (not even the store owner) retort back with "get the F**K out of my shop, RIGHT NOW"
              You're confusing a big corporate business like Best Buy with a small shop. You get abusive in a small business shop here in the the US and not only will they also tell you to get out of the shop, they might "help" you out.
              Signature
              {{ DiscussionBoard.errors[4527899].message }}
              • Profile picture of the author BloggingPro
                Originally Posted by Alan Petersen View Post

                You're confusing a big corporate business like Best Buy with a small shop. You get abusive in a small business shop here in the the US and not only will they also tell you to get out of the shop, they might "help" you out.
                Don't be so quick to think that corporate America will not remove you from their store. I've seen several angry customer's physically removed from my local Wal-mart. Sometimes it's quite the show!
                Signature
                You're going to fail. If you're afraid of failure then you do not belong in the Internet Marketing Business. Period.
                {{ DiscussionBoard.errors[4527912].message }}
            • Originally Posted by Dan C. Rinnert View Post

              How about a civil responsibility to be professional? We have dual standard. People that work in business don't like customers abusing them ("I just answer the phone!", "I'm just doing my job!", etc.), but, somehow, people seem to think it's okay to abuse business people because they should be professional about it and just sit/stand there and take it, that they have to be professional so they don't look bad and lose other customers.
              You're right: It is a dual standard.

              Customer/merchant is not a relationship of equals, that's why it's a dual standard. The reason is because the customer can go down the street and select another merchant. The merchant can try to acquire another customer, but customer acquisition costs are typically steeper than the inconvenience felt by the customer in switching.

              Of course I'm not advocating people abusing merchants. I was on eBay for a decade. But since the amount of relative pain is different, it behooves merchants to behave.

              fLufF
              --
              Signature
              Fiverr is looking for freelance writers for its blog. Details here.
              Love microjobs? Work when you want and get paid in cash the same day!
              {{ DiscussionBoard.errors[4528063].message }}
            • Profile picture of the author Chris Sorrell
              Originally Posted by Chris Kent View Post

              What is interesting is to see when people who routinely abuse like this get their comeuppance.

              For example, I would say that it is more common in the USA, where the "customer is king" mantra originated from, for a small minority of customers (not all or even most, by any means - let me make that clear) to take tremendous liberties and frankly, abuse staff. And staff are under instruction not to object, or they will lose their job. No doubt this makes more money but at some "human" expense.

              I see these same abusive people try it on in Europe when frequenting same establishments as I, where the "customer is king" notion outside globalised businesses is not really followed at all, and some of them are totally shocked and dumbfounded when they hear the worker (not even the store owner) retort back with "get the F**K out of my shop, RIGHT NOW"
              lol - That's a daily occurrence in Paris. Always fun to watch. The convo usually goes like this - 'Hey, get the manager' - ..'Monsieur, I am the manager, now f*ck off'
              {{ DiscussionBoard.errors[4528084].message }}
  • Profile picture of the author Oranges
    LOL! That is unbelievable. Probably a retard gone wild.
    Signature

    {{ DiscussionBoard.errors[4527154].message }}
  • Profile picture of the author MarkJones
    Whilst i'm not here to stick up for him and his response you must have thought something like that was coming with the email you sent him first.

    Why not just unsubscribe and let it be. Or if it really was that big of a problem, why not just shoot him a quick email saying something like:
    hi, been getting tones of emails from you lately. do you plan on sending this regularly moving forward? if so, i'll unsubscribe so I can keep working on my own IM without the distractions.
    Mark
    {{ DiscussionBoard.errors[4527198].message }}
  • Profile picture of the author Qamar
    Originally Posted by Marilynj55 View Post

    I've bought a couple of WSOs from a pretty active member on this forum, and when I started receiving one, two and sometimes more emails per day from this person offering yet another "GREAT DEAL," I wrote an unsubscribe email as follows:

    "Subject: You had my utmost respect...at the beginning.

    "Then, same old thing. Well, one email worked (maybe a sale or two), so how
    about two or three a day? IT'S TOO MANY!!!!!!! You are shooting yourself in the foot! Now I'm unsubscribing. I don't have time for this! EXERCISE RESTRAINT!!!"

    RECEIVED FROM MR. IM THIS MORNING:

    "yet you have time for the negative email?
    GET A LIFE
    YOU ARE SHOOTING YOUR TIME IN THE FOOT

    "IF you don't like something get away from it

    "PS don't ever as long as you walk this earth young lady email someone like
    me this stupid garbage. Just unsub and GO

    "You probably did NOTHING with your purchase too. FOR SHAME ON YOU NOW GO GO
    GO.

    "And PPS if you reply to this you are an IDIOT which I KNOW you are not.
    Because the point of my reply is to tell you GO GET A LIFE MARY AND STOP
    CRITICIZING OTHERS.
    LAST NOTE: Please do something with your purchases mine or others."

    ~ ~ ~ ~ ~ ~ ~ ~

    It's not just me, is it? Can you imagine a Chris Farrell or a Matt Olson or Holly Cotter or any number of PROFESSIONAL IM'ers responding to an unsubscribe request (yes, albiet embellished) in such a way?

    Seems to me this person needs to learn how to deal with his paying customers (I haven't asked for a refund) with respect, and also needs to learn to control his temper.

    I just had to vent. I was a little blown away.

    Thanks for the listen.
    I agree with you. You have the right to tell him off what you think about his poor marketing style. He is after all sending message to YOUR email at the first place.

    And he as the seller should have instead take it in his stride as part and parcel of being a businessman.

    I cannot see in the offline world when your prospect commented on your poor marketing style and you in return tell him off right on your prospect's face instead of apologizing and go.

    I have encountered similar incident whereby this "Big" marketer thinks he's so great that he can tell his prospects what to do or what not to do.

    Sometimes success do get into people's head.


    Qamar
    Signature
    I help Thought Leaders, Coaches and Consultants
    Explode Their High Ticket Sales EXPONENTIALLY with just ONE CALL CLOSING.

    Want Me To Help You? click ==> High Ticket Closer.

    or

    Do You Want to become a High Ticket Closer Like Me and work from anywhere around the world?
    Click Here to Apply Now
    {{ DiscussionBoard.errors[4527216].message }}
  • Profile picture of the author Chris Worner
    Couldn't have happened to a nicer woman.

    -Chris
    Signature

    {{ DiscussionBoard.errors[4527278].message }}
  • Profile picture of the author Brian Alaway
    I would have just unsubscribed and not sent the email. But that aside, his response was very immature. And had it been directed to someone else as immature as him, this could cost him way more than an unsubscribe.
    {{ DiscussionBoard.errors[4527313].message }}
  • Profile picture of the author Britt Malka
    He "sounds" like a very young man. It wasn't a very clever answer. He shouldn't have answered at all, in my opinion.

    However, I don't agree with your email either. It's not as bad as his, but you might not be aware of it, but writing more than one ! (exclamation mark) is an insult. It's flaming.

    I rarely write why I unsubscribe. It normally only happens if somebody is nice, but I get mails to two different email addresses.

    If people are spamming me with useless mails, I just leave. It's up to them to figure out that they are using the wrong procedure.
    Signature
    *** Idea Factory ***
    9 Simple & Fun Ways to Come Up With Ideas for Non-Fiction Books

    >>> Click here to get immediate access <<<

    {{ DiscussionBoard.errors[4527346].message }}
  • Profile picture of the author timpears
    That seller obviously has some issues. You didn't belong on their list. You were being nice telling them why you unsubscribed. But they are obviously too dumb to learn from their mistake.

    Once a day is too much in my book. Two or three times a day is a sure sine that they are desperate for the money, or just don't know any better. Their stupidity shows in their response to you.
    Signature

    Tim Pears

    {{ DiscussionBoard.errors[4527351].message }}
  • {{ DiscussionBoard.errors[4527378].message }}
  • Profile picture of the author Coby
    Originally Posted by Gordon Gekko View Post

    How are you going to put this person on blast when you were equally unprofessional? Sounds to me like you got what you deserved. There was no reason for you to email the person saying what you said, especially in that context. You could have quietly unsubscribe and let it go. But you decided to send the person an angry email about his constant promotions.

    In this case, you were wrong. You initiated the confrontation by throwing the first blow, so don't come here looking for sympathy because you got back what you dished out.
    I disagree with this...

    Personally, I encourage ALL my subscribers to email me with comments, questions or concerns...

    If I get one that I deem as "negative" I simply click the unsubscribe button for them and wish them luck with their future endeavors...

    ...just my .02
    {{ DiscussionBoard.errors[4527436].message }}
  • Profile picture of the author Mac the Knife
    What dork brags about a Cessna? I own a Lear Jet BITCHES!!!!

    (sorry, had to do it, that response about the houses and plane made me giggle...)

    Mac
    {{ DiscussionBoard.errors[4527446].message }}
  • Profile picture of the author Rose Anderson
    I've found the responses in this thread interesting.

    I would think that knowing why someone unsubscribes could actually be helpful and that a marketer might want to know that information. I guess I'm wrong.

    (The OP has admitted she was probably a little over zealous in her statements.)

    But, if an irate customer went storming into Walmart would we except the manager to get just as upset at the customer and start yelling back? Or would we expect them to remain calm and professional?
    {{ DiscussionBoard.errors[4527477].message }}
  • Profile picture of the author Fernando Veloso
    Mr IM has serious issues. If a guy answered me like that YOU bet I would put it out there - name included - for all to see and decide their stance. Heck, I would create a new site just for him with email transcripts.

    An IM'er list is the best place to create/maintain close "friends" along the journey - right? Thats why you see all the respect big IM'ers use when dealing with their lists.

    It's common sense: take care of your list and it will take care of you...

    MR IM seems to treat his list like a cash cow, thats why he hated the email stating he was pushing it too far with trash emails and not good info. He's the one on red line, not the user that opted-in and decided to tell him he's not worth it anymore. The guy even went personal with Mary. What a ****ing coward.

    Arrrg!

    In the end he's a lucky guy cause Mary didn't outed him - I would in BIG BOLD letters.

    Fernando
    Signature
    People make good money selling to the rich. But the rich got rich selling to the masses.
    {{ DiscussionBoard.errors[4527505].message }}
  • Profile picture of the author Buddha94
    Originally Posted by Gordon Gekko View Post

    Are people really going to overlook the fact that this would have never happened if she didn't initiate the contact by sending a rude email first? It would be a lot different if she unsubscribed quietly and he emailed her for unsubscribing. But that's not what happened.
    If that's how you act in a situation and I tell everyone about this, definitely it will ruin your business. Just like telling everyone that your restaurant has many cockroaches everywhere. Just pointing out an example . Every action has a reaction.
    {{ DiscussionBoard.errors[4527539].message }}
  • Profile picture of the author PPC-Coach
    I have 4 daughters, love them to pieces, but we just got back from a 10 day vacation. They all sit in their own seats in our vehicle and have plenty of space to keep their hands to themselves. However, one daughter will always provoke her sister by pinching her while my wife and I are not looking. Her sister will then pinch her back because that's the way kids are.

    We found ourselves getting upset with the sister who did the pinch back instead of seeing that the real problem was with the first sister doing the first pinch initially. Now we know that and we check first, "Did you pinch your sister first?" The answer is usually "Yes she did".

    My point is you cannot get upset with the response you got when the message sent first was just as bad. Why do people with a list have to bite their tongue all day long when the instigators get off scott free? It's not fair. I've been on the other end of these emails and typically I'll type up a nice long retort to their first email, I'll then delete it and not say a word because I know that it's not worth it and something like this thread can happen in an instant.

    The people who own the list have feelings too. Insulting them and their business does not mean that they have to bite their tongue. Maybe they're having a really bad day, maybe their dog just died. But this whole mess could have been avoided if insults were deleted and a simple, "unsubscribe me please" request sent.

    Nothing against anyone in this thread. Just my two cents.
    {{ DiscussionBoard.errors[4527548].message }}
    • Profile picture of the author Kay King
      The big picture is - there are better ways to have your say. There are ways you can tell a seller what the problem is and get a good response from him. When you make requests you often receive help. When you make demands, you get resistance. When you attack, someone may fight back.

      You know what your complaint is - you've thought about it, fumed over it and you are ready to have your say. It's a good idea to wait a couple hours and re-read what you wrote before hitting "send" as you may find what you said was stronger than what you meant to say.

      At the other end is a seller writing content or creating a product - having a good day or a hard day. The email is like cold water in his face. He reacts in anger - and nothing positive occurs for either of you.

      kay
      Signature
      Saving one dog will not change the world - but the world will change forever for that one dog.

      I'm going to work on being less condescending
      (Condescending means to talk down to people)
      {{ DiscussionBoard.errors[4527696].message }}
  • Profile picture of the author espe
    exclamation marks doesn't count as an insult like other warriors stated above...
    He's probably desperate for some money, unfortunately, he is getting a really bad reputation.
    {{ DiscussionBoard.errors[4527602].message }}
    • Profile picture of the author Tom Ryan
      The guy should have never responded. He should have just unsubbed the OP and moved on.

      If you're an email marketer the chances are you're going to receive an angry message from someone. You can't please everyone all the time. He should have just let it go.
      Signature


      {{ DiscussionBoard.errors[4527663].message }}
  • Profile picture of the author Mr Unconventional
    Chris is right... some of us are just crazy!

    For what it's worth... feedback whether positive or negative is extremely valuable! I'd want to know why people are unsubscribing from my list.
    Signature

    "Smile, if you're still breathing... it's a good day!" :)

    "Stop Being The Same in A World of Sameness"
    :)
    {{ DiscussionBoard.errors[4527615].message }}
  • {{ DiscussionBoard.errors[4527619].message }}
  • Profile picture of the author BloggingPro
    LOL I've often sent people emails when they request feedback when I unsubscribe. If they've been emailing me non-stop daily I'm not very nice with my feedback email--but yet, then again if they replied in a similar tone I wouldn't come start a thread about it.

    Seems to me that you can dish it, but you can't take it. Obviously the person was "offended" by your email or they wouldn't have put up the attack on your reply.

    Seems to me that all of this could be avoided by clicking the unsubscribe button and no longer giving said seller your hard-earned cash for any products/services they try to sell you in the future.

    But rather you decided that sending an email with this as the subject line was a better alternative.

    "The subject to your email is, "You had my utmost respect...at the beginning."

    You insult the seller and then get upset when he insults you back? And then on top of that you come to a public forum to complain that they are being far from professional, yet you clearly started the exchange.

    ...here's your sign.
    Signature
    You're going to fail. If you're afraid of failure then you do not belong in the Internet Marketing Business. Period.
    {{ DiscussionBoard.errors[4527620].message }}
    • Profile picture of the author espe
      Originally Posted by BloggingPro View Post


      "The subject to your email is, "You had my utmost respect...at the beginning."

      You insult the seller and then get upset when he insults you back? And then on top of that you come to a public forum to complain that they are being far from professional, yet you clearly started the exchange.

      ...here's your sign.
      where is the insult? please somebody tell me, Am I blind? or you are just ignoring the fact that the owner of the list is a complete moron...
      {{ DiscussionBoard.errors[4527727].message }}
      • Profile picture of the author BloggingPro
        Originally Posted by espe View Post

        where is the insult? please somebody tell me, Am I blind? or you are just ignoring the fact that the owner of the list is a complete moron...
        The subject line. Obviously it offended them, hence their reply. Snarky tone or not, that's not really how you should start a conversation--and if you do start a conversation that way then don't expect a happy go luck reply.

        And why such strong words for the list owner? Have you met them? How do you know they are a complete moron? If you can form an opinion about someone that fast, based on something that is completely hearsay than I think you need to do some character evaluation.
        Signature
        You're going to fail. If you're afraid of failure then you do not belong in the Internet Marketing Business. Period.
        {{ DiscussionBoard.errors[4527870].message }}
        • Profile picture of the author espe
          Originally Posted by BloggingPro View Post

          And why such strong words for the list owner? Have you met them? How do you know they are a complete moron? If you can form an opinion about someone that fast, based on something that is completely hearsay than I think you need to do some character evaluation.
          OK so maybe I just went a little far on that, don't get me wrong but I think that she as a *customer* has at least the right to express her opinion...
          {{ DiscussionBoard.errors[4528296].message }}
  • Profile picture of the author mojojuju
    It sounds like both individuals are somewhat butt-hurt about this.

    I would like the email addresses of both parties so that I can send them each an e-card which will help them both get over the breakup.
    Signature

    :)

    {{ DiscussionBoard.errors[4527687].message }}
  • Profile picture of the author RatRaceWatch
    Coby has the right idea. The list maker was dead wrong, immature, and unprofessional. I would love to know who this was, just one more immature person I could avoid in the future.

    If you don't treat your list making like a professional business then you shouldn't be in it in the first place. Customers come all the time to companies with returns or complaints. Imagine if thats the kind of response the vendors/companies gave their customers.

    Gimme a break.... they'd go out of business so fast.

    As for the people saying she got what she deserved, I don't think so.... Could it had been worded better... sure, but the retaliation pales in comparison to what she said.

    I haven't built a list yet, but I can tell you one thing, I would never respond like that, "kill-em with kindness" and move on.
    Signature
    At Manifest Income our mission is to Help You Build A Business That Matches Your Passion.

    We offer: Free Business Plans, Web Design, Online Marketing Training, Mentorship, & Support!
    {{ DiscussionBoard.errors[4527733].message }}
  • Profile picture of the author Rose Anderson
    Well, I'm obviously out voted here and probably considered "old school". I still believe "a soft answer turneth away wrath" and sometimes results in an upset customer returning again one day once they've thought things through and calmed down.

    But others feel you should always respond in kind. If someone speaks to you in an angry way then get even more angry and escalate the situation as much as possible.

    It just shows, as we all know, there is more than one way of doing business.
    {{ DiscussionBoard.errors[4527972].message }}
  • Profile picture of the author Mark Hess
    I really don't understand what the list owners response was about... it looks like English isn't their first language (or they were drunk). Either way, sometimes it's difficult to ignore these types of messages when you receive them (which if you have a list, you will get these emails back from subscribers. I don't care what you're sending out)

    One thing for list owners to keep in mind is what makes email marketing so effective can also stir up emotion. You're in the person's inbox along with their personal correspondence. Sometimes when you get these kinds of messages, they come from people who are frustrated from receiving so many emails or maybe the person just got some bad news in the previous email they read, you don't know where their head is at...

    It's best to ignore the person, and just unsubscribe them manually. I used to make the mistake of indulging these people, but it's not worth it...

    To the OP, you may be better off just unsubscribing and moving along without sending out emails to every list you unsubscribe from... if you pick a fight, you may get one.
    Signature
    {{ DiscussionBoard.errors[4528010].message }}
  • Profile picture of the author wayne nunn
    They are out there, unsubscribe is the be solution, most of the time.
    Signature
    Internet Marketing
    James City Computer LLC
    {{ DiscussionBoard.errors[4528072].message }}
  • Profile picture of the author LarryC
    Some people are saying you should just unsubscribe and not write an email. I don't know the exact situation here, but I've noticed that many list owners will invite you to leave comments when you unsubscribe -AWeber is all set up for that. This thread is a good argument for never filling out that form

    Anyone in business should be mature enough to accept criticism and use it to improve his approach. This list owner sounds like someone without much experience who doesn't want to hear about what he's doing wrong.
    Signature
    Content Writing, Ghostwriting, eBooks, editing, research.
    {{ DiscussionBoard.errors[4528093].message }}
  • Profile picture of the author svensky
    Whenever I see a lead unsubscription notification, I initially dread reading their comment as I've recieved a few stingers in the past. However, I've also received some great feedback from them about issues such as product pricing, email frequency, or just their own personal matters preventing them from using my service/staying as subscribers. Positive or Negative, I appreciate the feedback when it arrives but keep it to myself without any responses. Just back to the drawing board.
    Signature
    {{ DiscussionBoard.errors[4528133].message }}
  • Profile picture of the author scrofford
    Originally Posted by Marilynj55 View Post

    I've bought a couple of WSOs from a pretty active member on this forum, and when I started receiving one, two and sometimes more emails per day from this person offering yet another "GREAT DEAL," I wrote an unsubscribe email as follows:

    "Subject: You had my utmost respect...at the beginning.

    "Then, same old thing. Well, one email worked (maybe a sale or two), so how
    about two or three a day? IT'S TOO MANY!!!!!!! You are shooting yourself in the foot! Now I'm unsubscribing. I don't have time for this! EXERCISE RESTRAINT!!!"

    RECEIVED FROM MR. IM THIS MORNING:

    "yet you have time for the negative email?
    GET A LIFE
    YOU ARE SHOOTING YOUR TIME IN THE FOOT

    "IF you don't like something get away from it

    "PS don't ever as long as you walk this earth young lady email someone like
    me this stupid garbage. Just unsub and GO

    "You probably did NOTHING with your purchase too. FOR SHAME ON YOU NOW GO GO
    GO.

    "And PPS if you reply to this you are an IDIOT which I KNOW you are not.
    Because the point of my reply is to tell you GO GET A LIFE MARY AND STOP
    CRITICIZING OTHERS.
    LAST NOTE: Please do something with your purchases mine or others."

    ~ ~ ~ ~ ~ ~ ~ ~

    It's not just me, is it? Can you imagine a Chris Farrell or a Matt Olson or Holly Cotter or any number of PROFESSIONAL IM'ers responding to an unsubscribe request (yes, albiet embellished) in such a way?

    Seems to me this person needs to learn how to deal with his paying customers (I haven't asked for a refund) with respect, and also needs to learn to control his temper.

    I just had to vent. I was a little blown away.

    Thanks for the listen.
    Well why didn't you just unsubscribe and leave it at that? I think you may have gotten what you deserved. If you had told the person that you didn't want to be on their list because of too many emails etc. in a nice way, then I would say that you shouldn't have gotten the response you did...

    But I can't blame that person honestly, and if I were them, I'd find a way to ban you from ever buying anything from me again. Just saying...If you don't like the response you got, maybe you should take a look at how you talked to the Vendor in the first place.
    {{ DiscussionBoard.errors[4528137].message }}
  • Profile picture of the author Joe Giannetti
    I would report them to the autoresponder service.
    {{ DiscussionBoard.errors[4528221].message }}
  • Profile picture of the author sbucciarel
    Banned
    I call this one even. You didn't need to send him a message at all to unsubscribe. I never do and I never get nasty messages back.
    {{ DiscussionBoard.errors[4528248].message }}
  • Profile picture of the author colinph970
    agree to differ and move on......life is way too short for such nonsense
    {{ DiscussionBoard.errors[4528327].message }}

Trending Topics