Question about Paypal dispute
As you can see I don't do this often, but help files and videos at the site were below useless, and several tickets urgent to the help desk went unanswered, even the refund request until the dispute was opened. According to the merchant (now that the dispute was opened) the help tickets were answered and sent, but I couldn't find them even in the spam folder.
It seemed like a good service (blog syndication network) and had some testimonials by some warriors that I recognized in the field of SEO and I'd really like to use it. But the unanswered tech support questions and they request to cancel the dispute has me wondering.
Is the cancelling the dispute a valid request? If I cancel the dispute will I be allowed to open one again for the same reason? According to him I used the wrong submission (like I said lousy help files and the navigation was almost as bad) and I should give the service another chance.
Not questioning whether I should give them another chance, but rather is the dispute can be reopened or I'll be able to open almost the exact same dispute after cancelling it.
Thanks
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