Digiresults and paypal

17 replies
I read about digiresults.com on a post here and set up my product page to accept payments through them. So far I have made three sales! Great! However, payapl has just emailed me that the money is on hold and "under review"

"To protect you from problematic transactions, we sometimes request
additional information about PayPal payments.

We need more information about this transaction. Please log in to your
PayPal account, click the "Resolution Center"tab, and provide more
information by 9/4/2011."

Well I went to the resolution center and gave them all the information I could. As far as I know the buyer was able to complete the transaction and download the product. Is this type of thing common? Should I be worried about my account being frozen? That would NOT be good
#digiresults #paypal
  • Profile picture of the author DianaHeuser
    I had a similiar issue. It is just PayPal keeping tabs on your account. Just follow the instructions and eventually it will be resolved.
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  • Profile picture of the author 4under
    I'll be honest... You should worry about DigiResults! I had a product there and got scammed big time!

    For those that don't know... If you have a product for sale for $10 and you give 60% commission for affiliates to sell your product. On each sale, you get $10 in your paypal account then they automatically pay the affiliate $6 and Digi gets a small fee for the transaction leaving you with $3 and change. All of this happens instantaneously for each transaction.

    Till this point all sounds ok... Right?

    Here's the scam I ran into with 1 product... An affiliate would purchase my product multiple times (in some cases 4 times) using a different paypal account. The money would appear in my account, pay the affiliate, and pay DigiResults all at the same time...

    Then a little while later, the buyer would dispute the sales to PayPal... PayPal (due to the multiple sales and not being able to prove shipping) would give them the money back. So I'm out a product download, the sales, the commission.

    Some of this I was able to recover but some I wasn't... What I found in some cases, is that the PayPal accounts where the affiliates where paid were closed before I could recover the commissions.

    Overall I didn't lose a ton of money... Probably $100+ but I lost a ton of time going back and forth with PayPal and DigiResults.

    A really bad experience I wouldn't recommend to anyone... If you're thinking about using DigiResults, I would think again until they fix their system.

    They tell you to contact the affiliates before you approve them but believe me... That doesn't work. The scammers have all the right answers!

    I have since closed my account with them and moved my products to RAP back... A MUCH better system overall.
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    • Profile picture of the author John Taylor
      Originally Posted by 4under View Post

      A really bad experience I wouldn't recommend to anyone... If you're thinking about using DigiResults, I would think again until they fix their system.

      They tell you to contact the affiliates before you approve them but believe me... That doesn't work. The scammers have all the right answers!
      The problem isn't with Digiresults. the problem is with
      people who approve affiliates they don't know.

      I don't approve any affiliate who uses a free email account
      such as yahoo.com, gmail.com, hotmail.co.uk etc.

      I then contact the remaining affiliates and ask them to show
      me the site they propose to use to review my product, or to
      show me their optin page. Then a simple WHOIS check can
      help verify it's a legitimate affiliate.

      If you take the time to do the appropriate checks you are
      much less likely to approve a scammer.

      But I guess it's easier to blame Digiresults than to invest
      a bit of time and effort. <sigh>

      John
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      John's Internet Marketing News, Views & Reviews: John Taylor Online
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  • Profile picture of the author GraveDigger00
    This apparently happens all the time for no reason. Most people hate PayPal. I would rather use something that wont flag my account for no reason during normal transactions immediately.....
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    • Profile picture of the author BIG Mike
      Banned
      [DELETED]
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      • Profile picture of the author Michael Carlin
        Originally Posted by BIG Mike View Post

        Yeah it really sucks they make an effort at protecting the buyer/seller from scammers and fraud:rolleyes:




        Define "Most" - because PayPal has well over 100 million users. One would have to assume that if 90% or most of them hate PayPal, then PayPal would go out of business.
        I'm part of "most".

        They take a huge profit from me every month, and their customer support is diabolical.
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      • Profile picture of the author joymarino
        Originally Posted by BIG Mike View Post

        Yeah it really sucks they make an effort at protecting the buyer/seller from scammers and fraud:rolleyes:




        Define "Most" - because PayPal has well over 100 million users. One would have to assume that if 90% or most of them hate PayPal, then PayPal would go out of business.
        Good points!!
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  • In my experience, relying on PayPal as your main payment processor is simply asking for troubles. They have a chaotic tendency to freeze funds, transactions and accounts altogether out of the blue for no specific reason. I've experienced it first hand on a business verified account, and it wasn't pretty.
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  • Profile picture of the author warriorkay
    [DELETED]
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    • Profile picture of the author Chris Sorrell
      I wish they'd just have their own merchant account and hold people's funds for 7 days, along with a nominal transaction fee. A lot of people would feel much more comfortable selling on there if that was the case.
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      • Profile picture of the author kimjox
        Originally Posted by Chris Sorrell View Post

        I wish they'd just have their own merchant account and hold people's funds for 7 days, along with a nominal transaction fee. A lot of people would feel much more comfortable selling on there if that was the case.
        I second that ! it is better taht they have their own system .
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        • Profile picture of the author Sid Hale
          Is that really the answer?

          Originally Posted by Chris Sorrell View Post

          I wish they'd just have their own merchant account and hold people's funds for 7 days, along with a nominal transaction fee. A lot of people would feel much more comfortable selling on there if that was the case.
          Originally Posted by kimjox View Post

          I second that ! it is better taht they have their own system .
          If so, I'm not sure I understand why you don't just get your own merchant account.

          Of course, then you'd have to invest in an affiliate management system, recruit your own affiliates, track those affiliate's sales/refunds, and then make sure you kept reserves on hand to actually pay those affiliates (assuming you would want them to promote for you again in the future).

          Could it be that you're not sure how you would find ANY affiliates on your own? That you might actually have to do a little work to manage/motivate those affiliates? I don't mean to personalize this, so please don't take it that way...

          Digiresults, RAP, Big Mike, payspree, WSo Pro, etc. all provide "instant commissions" as a way for a merchant to attract more affiliates/sales - but they all still require that the merchant be involved in the day-to-day management of their business.

          Of course, Affiliate scammers are attracted to the "instant commission" model, too, so affiliate approval/management becomes a more important part of the job if you want to take advantage of the ability to offer instant commissions.

          Holding affiliate commissions for some arbitrary period, as a way to prevent fraud, is becoming a much less attractive choice, as the affiliates (the guys/gals making the sales) are steadily gravitating to merchants who offer instant commissions.

          Holding an affiliate's commission payment is not a viable alternative, when the affiliate marketer is forced to choose between that, and a program/product that will pay them instantly.
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          Sid Hale
          Coming Soon... Rapid Action Profits (Pro)

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  • Profile picture of the author Chris Munch
    This expect this has little if anything to do with DigiResults, but the fact that you had a dodgy buyers, likely coming from dodgy affiliates. Same is true for @4under

    Be careful who you approve, you need to do due diligence there, its very rare an affiliate network will do that for you, at least to a level that will offer you full protection.

    If you get a dodgy affiliate you should block the affiliate and contact DigiResults so they can check it out.
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    I rarely check my PMs here, if you need support, help or have a question please go to our support desk.
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  • Profile picture of the author Istvan Horvath
    In the last several weeks, since that craziness with DR affiliates started, I get 4-5 requests every day from wannabe "affiliates": all with free emails. I don't even bother contacting them, I just reject them immediately.

    Same here, or more exactly on the WSOPro site. If the would-be-affiliate's only forum "activity" is posting BS in WSO threads and/or has 5 posts alltogether - no way I would ever accept him as an affiliate.

    On the other hand, I am running to accept/approve if a well-known marketer shows interest in promoting my product. Am I doing this because they are "big names"? Not really. They become big names because they are real business people, they build relations, they all made very valuable contributions here and their products are also of high quality... in other words, they have worked hard to be where they are now.

    No, they will NOT come to you when after your measly 57 and half posts you release your first "save-the-world-and cash-on-it" WSO that promises gazillions of visitors and dollars. You need to do better than that
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  • Profile picture of the author kaif0346
    Banned
    why you use paypal where they banned someone without any solid reason Last time I have banned on paypal reason "unusual activity in the bank account" what the FU*K its my bank issue no Link with any paypal payments.
    if someone send the money from any wrong source they will banned you why paypal not verify the sender payments before sending it should be clear on that time.
    anyway I am using some other payment Methods now..
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  • Profile picture of the author Liam Swift
    Originally Posted by mediaspree View Post

    I read about digiresults.com on a post here and set up my product page to accept payments through them. So far I have made three sales! Great! However, payapl has just emailed me that the money is on hold and "under review"

    "To protect you from problematic transactions, we sometimes request
    additional information about PayPal payments.

    We need more information about this transaction. Please log in to your
    PayPal account, click the "Resolution Center"tab, and provide more
    information by 9/4/2011."

    Well I went to the resolution center and gave them all the information I could. As far as I know the buyer was able to complete the transaction and download the product. Is this type of thing common? Should I be worried about my account being frozen? That would NOT be good
    In my experience you should absolutely be worried. Paypal is notorious for freezing peoples accounts for no good reason, leaving your hard-earned money sitting in your Paypal account with absolutely no way of accessing it, whilst they sit back and earn interest on it.

    Just a simple search on Google will provide you with hundreds if not thousands of Paypal horror stories.
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  • Profile picture of the author Ruby Rynne
    Been reading these threads with interest as I'm just putting up several 100% commission products with DR. Also had an email from an IMer friend this evening to say he's just had 30+ transaction reviews hit his PP account. So I'm nervous now LOL

    Anyway, I'm thinking of putting the following in my 'pending approval' email to affiliates in the DR system. What do you think? Is it asking too much?

    ---
    Before I can approve your application, I need a few pieces of information from you. If you could send the following to me at (my private email address) within the next 24 hours, I'll be able to get you approved so you can start making some money.

    1. Your full name

    2. Your ISP-based email address (ie the email address your internet connection provider gave you, NOT a free email address) OR a domain-based email address where the WHOIS information on the domain identifies you as the domain owner

    3. Some information about how you plan to promote the products, including website URLs or details of your market

    4. A link to your LinkedIn, Ecademy or BranchOut profile

    As I would never ask you to do something that I am not prepared to do myself, here are my credentials, as above.

    1. Ruby Rynne
    2. (my private email address)
    3. (link to my blog)
    4. (link to my LinkedIn profile)

    Apologies for having to ask for the above, but unfortunately scammers posing as affiliates have been causing massive problems with fraudulent transactions over the past few months and we have to be very careful to do our due diligence.

    As soon as I get your email, I'll be able to get to know you a little better and approve your request. Thanks for your interest, and co-operation, and I look forward to doing business with you!

    ---
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    SupportPal - the Internet Marketer's Secret Weapon
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  • Profile picture of the author BIG Mike
    Banned
    [DELETED]
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    • Profile picture of the author Ruby Rynne
      Originally Posted by BIG Mike View Post

      Nope - you're not asking too much at all. I would add to your list 3 references from other IM'ers who they've been an affiliate for (and you should follow up).

      This process will quickly weed out scammers and lazy affiliates for you. A serious affiliate wouldn't hesitate to do what needs doing to get on board.

      Thanks, I feel validated :-)

      What I'm planning to do is send a connection request on LinkedIn (or Ecademy/BranchOut), to verify that the account is them. I figure anyone who has an established profile on one of these sites (with connections, bio, etc) is unlikely to put that much info out there if they're planning to scam, and if they try and use someone else's info, that person won't approve the connection request, so it's an added insurance.
      Signature
      SupportPal - the Internet Marketer's Secret Weapon
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  • Profile picture of the author joymarino
    I have to say, I've had paypal for YEARS. I have had small "issues" over the years, most of which was rectified. Some of them were my mistake, not reading the Policies and Procedures/TOS. In other cases, it was something someone else did and Paypal handled it.

    I am glad they have the "annoying" safety features in place. Wish my bank watched my account as closely for fraud (loooong story there).
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