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I'm getting Trojans - can anyone help with this?

by katied772
27 replies
I apologize in advance if this is in the wrong topic. Not sure where it fits. I have gotten several Trojan Viruses recently. I'd like to find out where they are from or located at so I could try to determine where I am picking them up. This is what Spyware Doctor says:

APPDATA\LOCALLOW\SUN\JAVA\Deployment\Cache\6.0\56\ SE44D8B8-4DF0E9F5

Can anyone tell from this which area of my computer this is at and where it may be coming from?

Also, any really good ideas for a security program that keeps these out well? Spyware Doctor tells me about them but isn't there something that stops them from entering?

Thanks.
#trojans
  • Profile picture of the author Brian Alaway
    Clear your Java cache

    Also clear your Windows temp files

    Then run this - Secunia Personal Software Inspector (PSI) - Introduction

    Make sure you update any out of date programs it finds
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    • Profile picture of the author Jake Gray
      Originally Posted by Brian Alaway View Post

      Clear your Java cache

      Also clear your Windows temp files

      Then run this - Secunia Personal Software Inspector (PSI) - Introduction

      Make sure you update any out of date programs it finds
      Clearing Java is irrelevant, but you did make a great suggestion.

      Secunia's PSI is GREAT, I would highly recommend it myself.

      Anyways, If you are having issues with security, I would unplug your
      computer from the internet (But do this after you have updated your
      Malwarebytes, Antivirus and Windows system).
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  • Profile picture of the author sbucciarel
    Banned
    Do you have virus protection and spyware protection installed on your computer? You should have. I've been using Prevx for antivirus/malware and I also have McAfee installed with has a firewall.
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    • Profile picture of the author katied772
      Originally Posted by sbucciarel View Post

      Do you have virus protection and spyware protection installed on your computer? You should have. I've been using Prevx for antivirus/malware and I also have McAfee installed with has a firewall.
      I have the paid version of Spyware Doctor. Thought that was supposed to take care of all this.

      My computer has been running slow and spinning for some time. My husband complains that's because I save so much stuff but most of what I save does not take up much space. I now wonder if it's because of these viruses.
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      • Profile picture of the author steve m
        Originally Posted by katied772 View Post

        I have the paid version of Spyware Doctor. Thought that was supposed to take care of all this.

        My computer has been running slow and spinning for some time. My husband complains that's because I save so much stuff but most of what I save does not take up much space. I now wonder if it's because of these viruses.

        In all honesty it does not matter what antivirus you run, FUD Trojans get updated just as fast as the anti viruses. Apparently it's only a two horse race...

        Also I find that when ever my computer starts to lag it's time to get a new one, I'm loosing money whilst my computer is lagging.

        Hope you get it sorted soon
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        ccleaner
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      • Profile picture of the author sbucciarel
        Banned
        Originally Posted by katied772 View Post

        I have the paid version of Spyware Doctor. Thought that was supposed to take care of all this.

        My computer has been running slow and spinning for some time. My husband complains that's because I save so much stuff but most of what I save does not take up much space. I now wonder if it's because of these viruses.
        It wouldn't be the first time a paid product missed infections. Try the free version of Prevx to see what it detects. If you have a lot of spyware/malware on your computer, it will definitely slow it down, not to mention putting you at risk of ID theft and other bad things, depending on the virus.
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  • Profile picture of the author vtotheyouknow
    I'm sorry to hear that.

    If and when it becomes possible, I would consider investing in a Mac. They don't get viruses and they rarely act up. If something breaks, you take it to the apple store and they fix it for free.

    If I had all my IM stuff on a PC there's no way I'd be able to sleep at night! ;-)

    Good luck getting your problem sorted out.

    Best,
    Vic
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    • Profile picture of the author katied772
      Originally Posted by vtotheyouknow View Post

      I'm sorry to hear that.

      If and when it becomes possible, I would consider investing in a Mac. They don't get viruses and they rarely act up. If something breaks, you take it to the apple store and they fix it for free.

      If I had all my IM stuff on a PC there's no way I'd be able to sleep at night! ;-)

      Good luck getting your problem sorted out.

      Best,
      Vic

      My son (the college student who knows everything :rolleyes says the same thing. I did have a MAC about 10 years ago, mainly for graphic stuff. I just couldn't seem to get comfortable with it. It seems like I am seeing many people saying that they can't download or use many programs because they have a Mac. I have heard a lot of good things about them but not sure how well I'd like it.
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      • Profile picture of the author steve m
        Originally Posted by katied772 View Post

        My son (the college student who knows everything :rolleyes says the same thing. I did have a MAC about 10 years ago, mainly for graphic stuff. I just couldn't seem to get comfortable with it. It seems like I am seeing many people saying that they can't download or use many programs because they have a Mac. I have heard a lot of good things about them but not sure how well I'd like it.

        You can run windows on you Mac, but then again that kind of defeats your main objective really
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        ccleaner
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    • Profile picture of the author SteveJohnson
      Originally Posted by vtotheyouknow View Post

      I'm sorry to hear that.

      If and when it becomes possible, I would consider investing in a Mac. They don't get viruses and they rarely act up. If something breaks, you take it to the apple store and they fix it for free.

      If I had all my IM stuff on a PC there's no way I'd be able to sleep at night! ;-)

      Good luck getting your problem sorted out.

      Best,
      Vic
      Can we please refrain from the Mac vs. PC thing? Macs can and do contract viruses and trojans. Some of the malware ported from *nix to OS X is particularly nasty. Oh, and can you say, 'rootkit'?

      Apple may 'fix it for free' but that's if #1, there's a mac store close by, and #2, there's any data left to save.
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      • Profile picture of the author rts2271
        Viruses come from unsafe browsing and click behavior. I don't think I've seen a virus (knock on wood) in my household for over 8 years with 4 kids and a wife. It was simply a task of teaching them what is safe behavior and what is not. We run a single copy of AVG free on each PC. No anti-spyware software, no extraordinary measures. Know the links your clicking and know the sites your visiting. If in doubt, don't.

        To get rid of virii, go to AVG's web site and download vcleaner.exe I think. Run it from safe mode and then install avg free edition. Take a couple of hours and educate yourself where viruses come from and how they get installed on your machine.
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        Ralph Smith
        Mercenary development and deployment.

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        • Profile picture of the author Jeremy Kelsall
          Malwarebytes:

          Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at CNET Download.com


          /thread

          Seriously, I've tried just about EVERYTHING to keep my sons (he's 10) computer free and clear of malware, trojans, etc...and malwarebytes is the only thing that's allowed me to do that effectively.

          There is a free version, which I linked to above, but they also offer a paid version that actively scans every page you go to as well as your email, and any downloads you might attempt which I highly recommend you get, if you have the extra $20 or whatever it is.

          Anti-virus and malware programs that cost me a couple hundred bucks, weren't as effective as the free version of MWB, so it's a definite winner in my book.

          Also, consider installing a small personal firewall on your PC as well, so that if anything does get past whatever AV or Anti malware your running, won't be able to connect from your PC to the source...if it can't connect, then it really can't do any harm anyway.

          As far as "MACS" go...ehhhhh...I don't really care for them, for what I do. We picked up a couple mac books, and I couldn't watch some videos, run many software programs, or do many of the other things I use a computer for, UNLESS I installed parallels that made the MAC function like a PC...so it kind of defeated the purpose.

          EDIT: If you are already infected with something, which it sounds like you are...regardless of which solution (AV or anti malware) you decide to go with, make sure you shut your computer down, and boot up in safe mode to run the scans...that way it can't just write itself into your memory again right away.

          So...

          1. Shut down
          2. Start in safe mode
          3. Run full scan with anti malware and antivirus
          4. Remove or quarantine
          5. Restart in regular mode
          6. Rescan

          Alternatively...if the computer has performance issues as well as an infection, you can back up whatever you absolutely need and then just restore it to factory settings, so it's just like it was when you took it out of the box...that is something I do every 6 - 9 months anyway
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          • Profile picture of the author katied772
            Originally Posted by Jeremy Kelsall View Post

            Malwarebytes:

            Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at CNET Download.com


            /thread

            Seriously, I've tried just about EVERYTHING to keep my sons (he's 10) computer free and clear of malware, trojans, etc...and malwarebytes is the only thing that's allowed me to do that effectively.

            There is a free version, which I linked to above, but they also offer a paid version that actively scans every page you go to as well as your email, and any downloads you might attempt which I highly recommend you get, if you have the extra $20 or whatever it is.

            Anti-virus and malware programs that cost me a couple hundred bucks, weren't as effective as the free version of MWB, so it's a definite winner in my book.

            Also, consider installing a small personal firewall on your PC as well, so that if anything does get past whatever AV or Anti malware your running, won't be able to connect from your PC to the source...if it can't connect, then it really can't do any harm anyway.

            As far as "MACS" go...ehhhhh...I don't really care for them, for what I do. We picked up a couple mac books, and I couldn't watch some videos, run many software programs, or do many of the other things I use a computer for, UNLESS I installed parallels that made the MAC function like a PC...so it kind of defeated the purpose.

            EDIT: If you are already infected with something, which it sounds like you are...regardless of which solution (AV or anti malware) you decide to go with, make sure you shut your computer down, and boot up in safe mode to run the scans...that way it can't just write itself into your memory again right away.

            So...

            1. Shut down
            2. Start in safe mode
            3. Run full scan with anti malware and antivirus
            4. Remove or quarantine
            5. Restart in regular mode
            6. Rescan

            Alternatively...if the computer has performance issues as well as an infection, you can back up whatever you absolutely need and then just restore it to factory settings, so it's just like it was when you took it out of the box...that is something I do every 6 - 9 months anyway
            If I restored to factory settings, I lose everything I've downloaded since, right? It would be such a chore to try and figure out what I need to backup. I've downloaded so much.
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            • Profile picture of the author gobizbiz
              If you can bootup your computer then just run Malwarebytes.
              It will scan your computer and will most probably will quarentine the virus.

              If you can not bootup the computer then start up the computer then hit the F8 key to run it for safemode. Most probaly F8 will be the key but may be dierent for your computer (see user manual for your computer for running safe mode).

              Run Malwarebyte to remove and quarentine virus.
              I hope it works. If any question please post the question.
              vj
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        • Profile picture of the author katied772
          Originally Posted by rts2271 View Post

          Viruses come from unsafe browsing and click behavior. I don't think I've seen a virus (knock on wood) in my household for over 8 years with 4 kids and a wife. It was simply a task of teaching them what is safe behavior and what is not. We run a single copy of AVG free on each PC. No anti-spyware software, no extraordinary measures. Know the links your clicking and know the sites your visiting. If in doubt, don't.

          To get rid of virii, go to AVG's web site and download vcleaner.exe I think. Run it from safe mode and then install avg free edition. Take a couple of hours and educate yourself where viruses come from and how they get installed on your machine.
          I think it's impossible to totally know what's safe. I am the only one who uses this computer but since I spend about 12+ hours a day doing IM and writing articles, I go on a LOT of sites. I could be picking it up anywhere or even from someone else who doesn't know they have it.
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          • Profile picture of the author HeySal
            Originally Posted by katied772 View Post

            I think it's impossible to totally know what's safe. I am the only one who uses this computer but since I spend about 12+ hours a day doing IM and writing articles, I go on a LOT of sites. I could be picking it up anywhere or even from someone else who doesn't know they have it.
            That's why I use Avast. It's free and it's killer. It sends off bells and whistles to wake the dead if I land on an infected site - then all I have to do is click disconnect and the program won't let anything crawl onto my computer. I run it as well as malwarebytes, which I agree is awesome spyware software. Viruses and malware aren't the same thing and you need both.

            I like AVAST because it works by detecting algorithms and many don't - the company has to actually get a virus and reverse engineer it to be able to program the software to stop it.

            Norton? Guess who the first choice is for people who write viruses to test them against? LOL. They have a 20% catch rate. I know they have some ultra level that someone said was pretty good, but I just stay away from them.

            I do owe Norton a bit of thanks though - I learned a hell of a lot about computer security and removing crap off my machine thanks to that company.
            Signature

            Sal
            When the Roads and Paths end, learn to guide yourself through the wilderness
            Beyond the Path

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    • Profile picture of the author dv8domainsDotCom
      Originally Posted by vtotheyouknow View Post

      I'm sorry to hear that.

      If and when it becomes possible, I would consider investing in a Mac. They don't get viruses and they rarely act up. If something breaks, you take it to the apple store and they fix it for free.

      If I had all my IM stuff on a PC there's no way I'd be able to sleep at night! ;-)

      Good luck getting your problem sorted out.

      Best,
      Vic
      I'm glad you haven't gotten a virus YET, but this is pretty inaccurate. Have to be careful with blanket statements, and antivirus products ARE available for Mac, so this is still a whole-hearted recommendation (investing in a good AV/AntiSpyware). (and I genuinely do not want this to be a personal attack, please don't take it that way). Mac support is definitely great at helping with issues (I think this should be a GREAT deciding factor in favor of Mac)
      Mac's are not magically immune; Virus' are less prevalent because Mac OS does not have as large a market share as Windows OS and are therefore less of a target for virus coders. That could change; I think a level playing field would make a Mac vs. PC debate genuinely interesting
      And to the OP of course: good antivirus and anti-malware is a must, and perhaps consider upping security settings in your browser (but realize that this sometimes comes with ramifications if you disallow access for certain sites to things like java/etc). Good luck
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  • Profile picture of the author PPCprof
    you can just try to copy and paste that into your search.

    to do that click ur start window button at the bottom left.

    then below all programs there is a search box. [for vista[

    paste it in there. and try to find the source of the file.

    then see what is it.


    for future scan all files before you download anything even if you dont have a virus protection software. if your software can detect it is good enough, just scan before each download.

    but to be safe its worth investing in a virus protection software.
    for mine we get our software from college installed free for life. so its kinda good.

    but u can go look up anti norton [if that is how u spell it] haha
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  • Profile picture of the author PPCprof
    sorry its norton anti virus.

    not anti norton. hahaha
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  • Profile picture of the author HeySal
    Java infections are not easy to get rid of - and may have harmed a few parts of your computer already. Many are not just simple fixes - a lot are rootkits.

    First off - clean out your computer as has already been suggested - dump all temp files and even dump your system restore archives.

    Next - run TDSSkiller. It will remove rootkits. The only other software I know of that will actually take the rootkit out is Sophos and it missed the Java rootkit that was on my niece's computer. TDSSkiller is free.

    Before you start, check which of your system programs are running, because if the infection is running at the time you try to clean it, it might not get cleaned off. (Delete + control + alt all at the same time). Close any programs that are not necessary to have running while you run the anti-virus program.

    After you get all that done - if you have FF, get the BetterPrivacy plugin. It will automatically get rid of LSO cookies (they are not deleted with regular cookies and will follow you all over the net). Then also get the free program called "decombobolator" - it will turn off your dcom - a little hole in security that serves no purpose but lets stuff in the backdoor.

    You might want to read through wisegeeks.com or get the sophos newsletter so you can keep up with what is going on in internet security. There's no way to prevent getting hit 100% - but being aware and understanding the best software for prevention and clean up is just a necessity if you are going to be online anymore.
    Signature

    Sal
    When the Roads and Paths end, learn to guide yourself through the wilderness
    Beyond the Path

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  • Profile picture of the author NewbieAff
    Download Malwarebytes Free Does The Trick!!!
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  • Profile picture of the author philt
    Try Advanced System Care

    Advanced SystemCare Free - Free software downloads and software reviews - CNET Download.com


    Take Care
    Phil
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  • Profile picture of the author Kierkegaard
    This step-by-step is pretty in depth but it works:

    READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) - MajorGeeks Support Forums
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  • Profile picture of the author razorhound
    For security program I'm using Kaspersky Internet Security and SuperAntiSpyware.
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    • Profile picture of the author futureshocked
      Someone keeps sending out these fake UPS emails that have trojans in them but my Kaspersky PURE always catches them. It is still annoying though!
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  • Profile picture of the author Mike Baker
    All this talk about viruses and trojans, why not buy a different brand?! :p
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