Anyone else seeing a HUGE drop in clickbank sales?

59 replies
I have used CPM style marketing in the past to market clickbank products with decent success. However, recently I have noticed that the sales just aren't there. Actually, after driving more than 500 targeted customers, I haven't seen a single conversion. Is this normal now, or is clickbank just slacking on reporting? I was really just wondering if anyone else is suddenly seeing $0.00 all the time from clickbank now, and if so, any other good digital products networks out there that you know of?
#clickbank #drop #huge #sales
  • Profile picture of the author lotsofsnow
    This is a little too general. Could you please be more specific?
    Which offer was it?
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    • Profile picture of the author TonyR02
      It was for a weight loss product. Normally converts at around 2%. However, the last few days, I'm not even seeing order form impressions from it. Not one single impression or sale. I'm just showing 543 hops and that's it. Something just seems off to me about it.
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      • Profile picture of the author TonyR02
        Also, just to throw this out there. The sales page hasn't changed at all.
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        • Profile picture of the author TonyR02
          Something is definitely going on over there. I'm guessing that it's just a delay with Clickbank. I actually stopped my campaign two days ago. Now today, I'm showing 7 sales.
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          • Profile picture of the author sallywebb
            Yes. I'm seeing a HUGE drop in clickbank sales as well. This happens about mid last month when I start noticing sales are not converting. Everything seems normal in terms of traffic - in fact, my traffic increases. And what normally is a steady income becomes $0.00 all the time.

            I was thinking along the lines of Clickbank hoplink/cookie is hi-jacked or something. BUT whenever I test the link it works though - I can see my affiliate is displayed at the bottom of the page.

            so maybe the money isn't being accurately allocated to the right referrer.

            Something must be wrong.
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            • Profile picture of the author Gdetonator
              Originally Posted by sallywebb View Post

              Yes. I'm seeing a HUGE drop in clickbank sales as well. This happens about mid last month when I start noticing sales are not converting. Everything seems normal in terms of traffic - in fact, my traffic increases. And what normally is a steady income becomes $0.00 all the time.

              I was thinking along the lines of Clickbank hoplink/cookie is hi-jacked or something. BUT whenever I test the link it works though - I can see my affiliate is displayed at the bottom of the page.

              so maybe the money isn't being accurately allocated to the right referrer.

              Something must be wrong.
              I'm not experiencing this problem, in fact... one of my sites is going haywire with commissions on CB though I'm not a big user of CB as I am to MH but I all amazed at CB right now, maybe you should contact them and ask them to clarify if anything is wrong with your account
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      • Profile picture of the author MIRENGE
        It depend on which niche you are doing and the season, but for your case being a weight lose looks like an all season niche.
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  • Profile picture of the author entrepreneurjay
    Mine are actually going up. It was a little slower than usual for me in the summer but that is to be expected in my main niche.


    P.S. It depends on what niches you are in if your selling golf lessons your niche should be booming in the summer.

    Things should start really ramping up here from now till the end of the year.
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  • Profile picture of the author Stack Bundles
    That's interesting, I'm noticing the same thing. It didn't make sense, but I see it's not just me. I'm not going to make any changes based on this thread....I'm going to wait another week.

    Between weird changes, and CB not keeping their tracking up to date and time it's becoming trickier to keep the money flowing.

    I guess it's wait and see.

    -Stack Bundles.
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  • Profile picture of the author FXdarling
    My experience with clickbank is not so great as well. Every time I try to sell their products it doesn't work.
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    • Profile picture of the author Gdetonator
      Originally Posted by FXdarling View Post

      My experience with clickbank is not so great as well. Every time I try to sell their products it doesn't work.
      I don't think the problem is with clickbank, a lot of things can go wrong which has nothing to do with clickbank. Have you questioned your articles, salespage, product you are promoting, traffic, ctr and cv?
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  • Profile picture of the author Hostpany
    I don't see any drop in sales. Maybe it'll increase again within a few months.
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  • Profile picture of the author IBank
    This period is a little bit slow for clickbank sales.
    Take a look at the clickbank index at:
    Clickbank Analytics
    There is a significant drop.
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  • Profile picture of the author GeorgR.
    had the worst two weeks in AGES on clickbank, but there's other factors playing a role too..eg. Google rankings
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  • Profile picture of the author g36
    Try to contact Clickbank and ask why. Wait for several days and magically, the sales back to normal.

    If above method doesn't work, try to promote with different account. If you don't have any, register the new one.
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  • Profile picture of the author AFmarket
    I'm familiar with CB's interesting reporting. However, this is a huge new one to me. Beginning on the evening of 8/9 hops stopped accruing. 09/09 - today has reported ZERO hops although the "Data Last Updated" timestamp on the bottom left of the analytics screen says it was updated at 2011-09-10 10:35AM PST.

    FYI
    -Normal hop rate ALWAYS above 300 for nearly a year. I wrote customer support and hope to hear back soon.
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    • Profile picture of the author JohnnyPR
      Originally Posted by AFmarket View Post

      I'm familiar with CB's interesting reporting. However, this is a huge new one to me. Beginning on the evening of 8/9 hops stopped accruing. 09/09 - today has reported ZERO hops although the "Data Last Updated" timestamp on the bottom left of the analytics screen says it was updated at 2011-09-10 10:35AM PST.

      FYI
      -Normal hop rate ALWAYS above 300 for nearly a year. I wrote customer support and hope to hear back soon.
      I am also experiencing this. I usualyl get ~80 hops a day, yet i have apparantly had NO hops in the last 48 hours despite my sites all ranking and nothing changing.

      Please write back to tell us what clickbank are saying

      Jon
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      • Profile picture of the author Psnack
        Originally Posted by jpr106 View Post

        I am also experiencing this. I usualyl get ~80 hops a day, yet i have apparantly had NO hops in the last 48 hours despite my sites all ranking and nothing changing.

        Please write back to tell us what clickbank are saying

        Jon
        I have exactly the same problem. Last two days I see 0 hops. I contacted them already, hope they will fix it!
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        • Profile picture of the author Pnigro
          Let's wait and see what happens.
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  • Profile picture of the author TrafficBot
    For past 2 days my account has registered 0 hops. I usually average about 40-50 hops per day and suddenly zip, nothing. They are apparently having problems AGAIN with their tracking as they claim to be updating their servers from I think 9/8/2011 to 9/12/2011.
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  • Profile picture of the author stevenjacobs
    Banned
    I have seen a up in sales.
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  • Profile picture of the author 36burrows
    Same thing, 0 hops in the last 48 hours.
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  • Profile picture of the author David Chung
    Have you tried switching your affiliate links to a new account for a short while to see if the hops still register? I've read stories of people having similar problems before and fixing the problem by creating a new Clickbank account and using the affiliate links from that new account.
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    • Profile picture of the author J Bold
      Originally Posted by David Chung View Post

      Have you tried switching your affiliate links to a new account for a short while to see if the hops still register? I've read stories of people having similar problems before and fixing the problem by creating a new Clickbank account and using the affiliate links from that new account.
      That may be true for the OP.

      However, for the last few days there has definitely been something big going on with clickbank's reporting for many, many people.

      Including me!
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      • Profile picture of the author AFmarket
        Yeah this is definitely an issue with CB simply reporting any analytics to the publishers. I wouldn't jump the gun and switch accounts atm (although thank you for the suggestion - it IS sometimes warranted)!.

        Of course I will update the message boards once I hear back from CB which I expect to happen either Monday or Tuesday given their past CS track record.
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  • Profile picture of the author Suze Thomas
    In the past haven't there been issues with Clickbank reporting? Seems like I remember reading threads like this before.
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    • Profile picture of the author AFmarket
      Yes, there is ALWAYS an issue with CB reporting. But the primary complaints are based on i.) their usual approx 3 hour lag, and ii.) that their updates will often stop for upwards of a day at a time.

      This issue which we are talking about is new. Why? Because the "Data Last Updated" is normal or 'correct' (about 3 hours behind the current timestamp), however, all 'data' (i.e. hops, transactions etc.) are showing ZERO. Which is just NOT possible no matter what rationale is suggested.

      Waiting to hear back from CB...
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  • Profile picture of the author AFmarket
    Small update...saw a sale go through today although still no HOPS or any data coming from Analytics. Recognition of this sale is only available from the homepage and transactions page.

    Again, still no analytics are reporting.
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  • Profile picture of the author UMS
    Obviously everyone is having the same issue, but interestingly no reports of it on the Clickbank Status. According to them, everything is working fine.

    This is what Clickbank have to say about their scheduled maintenance.

    Scheduled Maintenance

    2011-09-08
    We are upgrading www.clickbank.com beginning on Thursday, September 8, 2011 at 10:00am PST and concluding on Thursday, September 15, 2011 at 11:00am PST. The brief outages that will occur and specific functionality that is impacted during this time-frame are listed below. Please note that Hops and Orders WILL NOT be affected and will be available for use.

    Thursday, September 8
    10:00am - 11:00am PST
    Hops and Orders will be available. API Sandbox, Help Center, Blog, Ad System, Forum and the Featured Marketplace will be unavailable.

    Monday, September 12
    5:00pm - 6:00pm PST
    Hops and Orders will be available. The Website, Administrator and Master Accounts will be unavailable.

    Tuesday, September 13
    8:00am - 10:00am PST
    Hops and Orders will be available. Client Analytics will be unavailable.

    Wednesday, September 14
    5:00pm - 6:00pm PST
    Hops and Orders will be available. The Website, Administrator and Master Accounts will be unavailable.

    Thursday, September 15
    10:00am - 11:00am PST
    Hops and Orders will be available. API Sandbox, Help Center, Blog, Ad System, Forum and the Featured Marketplace will be unavailable.
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    • Profile picture of the author bretski
      Originally Posted by UMS View Post

      Scheduled Maintenance

      2011-09-08
      We are upgrading www.clickbank.com beginning on Thursday, September 8, 2011 at 10:00am PST and concluding on Thursday, September 15, 2011 at 11:00am PST. The brief outages that will occur and specific functionality that is impacted during this time-frame are listed below. Please note that Hops and Orders WILL NOT be affected and will be available for use.

      Thursday, September 8
      10:00am - 11:00am PST
      Hops and Orders will be available. API Sandbox, Help Center, Blog, Ad System, Forum and the Featured Marketplace will be unavailable.

      Monday, September 12
      5:00pm - 6:00pm PST
      Hops and Orders will be available. The Website, Administrator and Master Accounts will be unavailable.

      Tuesday, September 13
      8:00am - 10:00am PST
      Hops and Orders will be available. Client Analytics will be unavailable.

      Wednesday, September 14
      5:00pm - 6:00pm PST
      Hops and Orders will be available. The Website, Administrator and Master Accounts will be unavailable.

      Thursday, September 15
      10:00am - 11:00am PST
      Hops and Orders will be available. API Sandbox, Help Center, Blog, Ad System, Forum and the Featured Marketplace will be unavailable.
      Thanks for this... I also have a ticket in but haven't heard back. I feel like an idiot now though...

      Sales are still coming in though so, no worries.
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  • Profile picture of the author AFmarket
    dont feel like an idiot. . . CB said clearly that they did not anticipate any interruptions to hops.
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    • Profile picture of the author bretski
      Originally Posted by AFmarket View Post

      dont feel like an idiot. . . CB said clearly that they did not anticipate any interruptions to hops.
      The hops will show up in analytics once they're done with the upgrade. If you click on one of your links and check and make sure that all is good in the hood that hop will show up in analytics later... I appreciate you trying to make me feel better but that one was definitely my bad.
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  • Profile picture of the author Honest Abel
    Sales are coming in, yes, but definitely not at the normal conversion rate! The lower sales combined with the total disrespect of CB to affiliates (which keep them in business) to not even post a message that explains the situation has me looking very seriously at their competition.
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    • Profile picture of the author bretski
      Originally Posted by Honest Abel View Post

      Sales are coming in, yes, but definitely not at the normal conversion rate! The lower sales combined with the total disrespect of CB to affiliates (which keep them in business) to not even post a message that explains the situation has me looking very seriously at their competition.
      I've been doing this stuff for a bit and when the kiddies go back to school sales do tend to drop... usually at the beginning of the summer and the end of the summer.

      Look at your overall stats. I usually look at monthly stats and three month averages. I still check daily stuff with some sort of OCD regularity but the 3 month when compared to my one month is usually what tells me if I'm doing something right or "not so right".

      I also encourage you to check out other affiliate programs, for sure. Eggs... basket... you know...
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      • Profile picture of the author Honest Abel
        Hi Bretski, Thanks for the encouragement but also wanted to say that I'm quite seasoned at this and am very familiar with the various trends both in general and for my particular niches and I also have close friends to compare notes with. Something is DEFINITELY up at CB. Every time they have a big glitch in their systems, sales drop off. They don't stop completely but they drop significantly. The thing that bugs me the most is how they don't fess up and just be totally honest with people.
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      • Profile picture of the author Honest Abel
        If you have a lower volume of sales it can be more difficult to see the effects but everyone I know who has high volumes of sales have seen a difference.
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  • Profile picture of the author Rich Struck
    Our sales are fine, it is the refunds that are the problem.
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  • Profile picture of the author Ron Silva
    I'm not getting any hops recorded yet I'm still making sales. Yes I realise the cookie may have been plonked and the sales are because of a second/third/fourth visit but there's just too many sales and no hops for this to be the case.

    I'm not overly bothered as long as my sales are showing
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  • Profile picture of the author getbizy
    Hi Monetary dreams.....i have also witnessed no sales in my Clickbank account for some weeks now....i'm really surprised too.
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  • Profile picture of the author AFmarket
    I'm not sure RE: end result. However, I did receive an email response from CB that hops & orders would be fulfilled correctly even though our analytics show zero data. CB suggested that I check my transactions to see the actual number of orders fulfilled. However, now I'm getting a generic error message no matter what page I check "Sorry, we're performing some scheduled maintenance.

    HopLinks and Orders are NOT affected by this maintenance and are functioning properly.
    The entire ClickBank site is temporarily unavailable.

    We're sorry for any inconvenience. Please check back soon."

    Honestly, I've worked with CB because they are in-expensive to the advertiser thus publisher dollars are defended. But, truly, IF I had a choice, I'd prefer any other network over CB ONLY because they seem to be consistently dealing with bugs (not just because my gut/data analysis tells me that they are not capturing all orders what-so-ever).
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  • Profile picture of the author Andrew Davis
    I did experience a surprising drop in Clickbank sales over the past month.

    I have no clue why, traffic seems the same, and my niche doesn't seem very seasonally affected.

    Anyway, sales started coming back in less than a week ago, so I'll see how things go.
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  • Profile picture of the author dnvgoods
    Guys maybe is this f up world economy that we in right now.
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  • Profile picture of the author AFmarket
    dnvgoods i appreciate, along with everyone, you contributing to the forum....but please, we've gone way past fluctuations in the economy. Your 'response' doesn't help. Please read through the ENTIRE forum post before saying something silly We've already addressed the facts that we have compared to previous days, months, and even years.
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    • Profile picture of the author Derek Blandford
      Honestly, I don't think this is anything to be concerned about. I just had an above average week followed by a pretty crummy week. It's not the first time this has happened and it won't be the last.

      Cb-analytics has shown a downward trend in overall Clickbank sales for quite awhile now, but if you extend the graph out and look at things over the last 3 years, it looks pretty typical. There seems to be a big dip toward the end of the year and then things really skyrocket around the first of the new year. Overall, Clickbank sales have increased year after year.

      There's a lot of factors that play into this and it depends on the niches you're in as well. But I would expect people to spend more on physical type products than they would on ebooks as it gets closer to Halloween and Christmas.

      So, like everyone, I do seem to be seeing the same fluctuations/drops in sales while still having consistent traffic, but I personally don't think it's anything out of the ordinary.

      And, yes, hops weren't showing for a few days even though the "last time updated" was normal. Again, it's pretty typical for there to be delays/issues with the tracking updates, but they always come back to normal. Mine are showing again now from the last few days.
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      • Profile picture of the author roblawrence
        Originally Posted by Derek Blandford View Post

        Honestly, I don't think this is anything to be concerned about. I just had an above average week followed by a pretty crummy week. It's not the first time this has happened and it won't be the last.

        Cb-analytics has shown a downward trend in overall Clickbank sales for quite awhile now, but if you extend the graph out and look at things over the last 3 years, it looks pretty typical. There seems to be a big dip toward the end of the year and then things really skyrocket around the first of the new year. Overall, Clickbank sales have increased year after year.

        There's a lot of factors that play into this and it depends on the niches you're in as well. But I would expect people to spend more on physical type products than they would on ebooks as it gets closer to Halloween and Christmas.

        So, like everyone, I do seem to be seeing the same fluctuations/drops in sales while still having consistent traffic, but I personally don't think it's anything out of the ordinary.

        And, yes, hops weren't showing for a few days even though the "last time updated" was normal. Again, it's pretty typical for there to be delays/issues with the tracking updates, but they always come back to normal. Mine are showing again now from the last few days.
        Maybe it's because of Clickbank's dreadful checkout page. Confusing and scary!!!
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  • Profile picture of the author dagaul101
    It could be that the market for that particular product is saturated, shouldn't come as a surprise as folks get in on a niche if it sells
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  • Profile picture of the author blogworker
    It depends on what niches you are in if your selling golf lessons your niche should be booming in the summer.
    yes, i mainly depends on what is your business. if your products have a high related on seasons or time period. it's a common thing.
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  • Profile picture of the author james8888
    I am also very 'up and down' lately.. great week one week, then a total flopper, seems to be no consistency.. Which is weird because my traffic has been pretty steady.
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  • Profile picture of the author Colin Klinkert
    This is a very interesting post. I have quite limited experience with Clickbank but was about to launch 2 projects through clickbank in the next 2-3 weeks... This does give food for thought to be honest... Would love to hear an update on stats and if they 'right' themselves after the big upgrades
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  • Profile picture of the author faizuks
    I hope CB has fixed it already, if the problem was with CB,,, Let's hope this will not happen again..!
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  • Profile picture of the author Mark Jason
    I might be just economy. People were spending money on back to school stuff so conversion could be lower.
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  • Profile picture of the author Derek Blandford
    As a follow up to this, if you are experiencing a big decline in Clickbank sales, you might want to check the products you're promoting and make sure the sales pages, order form, etc. are working properly.

    I've noticed a few products lately that have been disabled due to violations of Clickbank's terms of service. All sites were supposed to come into compliance with the new terms of service by August 31st so it's possible that Clickbank is now going through the process of halting products that didn't make the necessary changes.

    Make sure you check all the way through to the order form. On some sites I've seen, the sales page is still up and functioning properly. This means you're still getting hops and everything looks normal, but when you click to order the product a screen comes up that says the product has been disabled due to a violation of terms of service.

    Just something else to check if you're worried about a dip in sales.
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  • Profile picture of the author svensky
    I am frustrated with the inconsistency - 3 great days followed by 5 mid to poor days. I'd rather just have a consistent $30 or so a day etc. Hopefully October through to January should be a lot higher for the IM niche.
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  • Profile picture of the author ingomkt
    I just checked my clickbank account today and something is definitely going on. I have 2 websites that have solid traffic and consistent sales for a couple of months now. Since the beginning of September sales have dropped and since Sep 11 I only made one sale. However order form impressions are still high.

    My niche is not that volatile and there is definitely something going on here. I just sent them a message after finding this threat. I'll see what they say, but might switch to another account if this hasn't changed in a couple of days.

    Never had this happen with CB, so I'm very concerned.
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  • Profile picture of the author ShawnSells
    Putting aside Clickbanks problems with registering hops correctly, it would pay to know if overall online ordering has taken a dip. This might be a bad time of the year in general. Just thinking of possibilities.
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