Well I just got an email from another guy who bought his paint kit in Aug. 2010!!! 13 months ago! He's whining that the paint is rock hard and one of the solutions has evaporated. Says he doesnt like our system :-) He never tried it, he let it sit for over a year then decided to use it.
I told him I cant replace the paint, that 60 days is the time limit. He bought one of the more complete kits so I suggested he buy the cheap one which would give him paint and the solution and then he'd be good to go. I thought he had a lot of nerve expecting a replacement kit after 13 months.
How would you handle this?