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Strange Customer behaviour

by Anoopchawla
9 replies
Hey there, Recently I got a chargeback from a customer and so I refunded the money to close the dispute, but today I see the same customer has again bought the same product with same credit card, now I am afraid he would again do a chargeback.

What does this mean?
#behaviour #customer #strange
  • Profile picture of the author Jacob Hargreave
    Originally Posted by Anoopchawla View Post

    Hey there, Recently I got a chargeback from a customer and so I refunded the money to close the dispute, but today I see the same customer has again bought the same product with same credit card, now I am afraid he would again do a chargeback.

    What does this mean?

    It could mean a ton of things, but the one thing that really stands out to me is duping. A person using a false credit card number/account and asking for refunds.

    Although I am sure there are better precautions to protect vendors from this today, it was something that was constant some years back.

    Do be careful and report strange occurrences like this one to the market place you are doing business with and see what they say or recommend.
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  • Profile picture of the author XYZcontent
    What hes doing in my opinion is being unfair to the seller. I hate when people make the most out of being able to refun. I have heard my friend talk about some extreme cases where people just bought the product and 2 minutes laters refunded it, which in my opinion is not correct to do.

    I meen, you wouldn't go into a music shop, buy a CD, put it into your computer, copy it and then go back to the shop to refund it would you?

    Just my 2 cents.
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  • Profile picture of the author Anoopchawla
    Guys, I am using Paypal is there any way I could blacklist this guy from buying my product?
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Anoopchawla View Post

      Guys, I am using Paypal is there any way I could blacklist this guy from buying my product?
      That's one of the handy features of DLGuard. You can ban people from purchasing from you ever again if they refund. That feature alone is well worth the price of the program.
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  • Profile picture of the author Michael Mayo
    Report it to PayPal giving them info to both transactions as proof.
    Let them deal with the person(card #)making the purchase.

    Have a Great Day!
    Michael
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  • Profile picture of the author rosetrees
    Have you tried to contact the purchaser and ask what happened.

    It's possible they bought your product, didn't recognise the charge on their Paypal a/c or card so panicked and did a chargeback. Then they remembered that they had purchased the product and so paid for it again.
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  • Profile picture of the author RobBritt
    i would report the activity to paypal. I don't know how to blacklist someone
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  • Profile picture of the author wordydiva
    It could be that they are buying the product through PayPal using their card, then using the refund process to get the money sent to their PayPal account. I could be completely wrong, but the last time I asked for a refund through PayPal after using my credit card (it was years ago) PayPal put the money in my account not on my credit card. Perhaps they are trying to get around some fees charged by their credit card company?

    Regardless of what they are up to I would contact PayPal immediately. They are usually willing to investigate any potentially fraudulent activity. It is possible that PayPal won't tell you exactly what action they take, but being proactive will put you in a better position if the buyer tries to do a chargeback again.
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  • Profile picture of the author thekaver
    im pretty sure you can block people!

    if its a physical goods you could just refund the money and dont send the item!
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