How to build/manage my list

17 replies
Hey everyone.

I know I should have started this ages ago but I am thinking about building a list of customers.

But the whole thing scares me to death as I am as technical as a toothpick!

I think I'm going to plum for aweber as I hear good things about them.

But I have some questions

1) how do I seperate customers that have bought from customers that have?

2) if a customer chooses to opt into my list what sort of content should I put in my follow up emails?

3) when a customer does buy, how do I get them from my 'not bought' to 'have bought' list? Can this be done on autopilot or will it have to be done manually.

4) when a customer has bought, what sort of follow up email shall I send? And at what point shall I try to sell them something else? I don't want to appear like I'm trying to milk their wallets.

5) how often should I send emails?

Maybe I'm overthinking this I don't know but they are concerning me

So any advice would be appreciated!

Thanks
#build or manage #list
  • Profile picture of the author Shaun OReilly
    Originally Posted by Ben_Doyle View Post

    Hey everyone.

    I know I should have started this ages ago but I am thinking about building a list of customers.

    But the whole thing scares me to death as I am as technical as a toothpick!

    I think I'm going to plum for aweber as I hear good things about them.

    But I have some questions
    Congratulations on making the decision to build a list.
    It's one of the best things you can do for your Internet
    business.

    Originally Posted by Ben_Doyle View Post

    1) how do I seperate customers that have bought from customers that have?
    At a minimum, you'll want to run two lists: a prospect list
    (for people who haven't yet bought) and a customer list
    (for people who have bought).
    Originally Posted by Ben_Doyle View Post

    2) if a customer chooses to opt into my list what sort of content should I put in my follow up emails?
    The content you place in the e-mails to your prospects
    should move them towards knowing, liking and trusting
    you and more importantly - wanting to buy your products.

    So, work backwards from your product, and decide what
    you can use to tempt people into buying the product.
    Originally Posted by Ben_Doyle View Post

    3) when a customer does buy, how do I get them from my 'not bought' to 'have bought' list? Can this be done on autopilot or will it have to be done manually.
    If you decide to go with AWeber, they have an automatic
    feature that does this (unsubscribe-on-subscribe):

    Can I Move Subscribers From One List to Another? :: AWeber Knowledge Base (no affil.)
    Originally Posted by Ben_Doyle View Post

    4) when a customer has bought, what sort of follow up email shall I send? And at what point shall I try to sell them something else? I don't want to appear like I'm trying to milk their wallets.
    In the follow-up e-mails for a customer, give them
    useful information to help them consume and benefit
    more from their initial purchase.

    Also, think about the next product in your funnel that
    can help them get even better results and promote that.
    Originally Posted by Ben_Doyle View Post

    5) how often should I send emails?
    The frequency with which you send e-mails depends
    upon your target market and a host of other factors.

    You can always test two different e-mail frequencies
    and see which one your particular market prefers given
    your current e-mail marketing skill level.

    I hope that helps you.

    Dedicated to mutual success,

    Shaun
    Signature

    .

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  • Profile picture of the author E. Brian Rose
    Originally Posted by Ben_Doyle View Post

    Hey everyone.

    I know I should have started this ages ago but I am thinking about building a list of customers.
    Yup, you should have, but kudos for taking the steps now!

    But the whole thing scares me to death as I am as technical as a toothpick!
    When I was in Somalia, I saw some people using toothpicks to fix truck engines.

    I think I'm going to plum for aweber as I hear good things about them.
    AWeber is certainly your best choice.

    1) how do I seperate customers that have bought from customers that have?
    You create separate lists within AWeber. You can even set it up so that a when somebody on your freebie list buys something, they automatically get transferred to your buyer list. AWeber support can help you with this.

    2) if a customer chooses to opt into my list what sort of content should I put in my follow up emails?
    The helpful sort! And by helpful I mean helpful to them and helpful to you! Give them more info on the subject matter, direct them to related blog posts, and make offers for related products (affiliate or your own).

    3) when a customer does buy, how do I get them from my 'not bought' to 'have bought' list? Can this be done on autopilot or will it have to be done manually.
    See above.

    4) when a customer has bought, what sort of follow up email shall I send? And at what point shall I try to sell them something else? I don't want to appear like I'm trying to milk their wallets.
    Try starting with a thank you.

    5) how often should I send emails?
    It's impossible to answer this. Some list owners provide awesome information every day and the subscribers love it. Some list owners send crappy emails daily and the subscribers hate it. Do your best and you will find out what you need to tweak as the feedback (or unsubscribes) come in.
    Signature

    Founder of JVZoo. All around good guy :)

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  • Profile picture of the author E. Brian Rose
    Geeze, Shaun, are we sharing a brain or what? I was typing as you posted!
    Signature

    Founder of JVZoo. All around good guy :)

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    • Profile picture of the author Newman8r
      to number 2 and 4... just make sure you're always sending something valuable and interesting - think about the types of email you open vs the stuff you just let sit in your inbox unopened.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by E. Brian Rose View Post

      Geeze, Shaun, are we sharing a brain or what? I was typing as you posted!
      Good to share a similar wavelength! Similar formatting too.

      Dedicated to mutual success,

      Shaun
      Signature

      .

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  • Profile picture of the author jasonl70
    I would add this:

    don't be afraid to test things like "how often should I mail".. you can make multiple lists, set each up with a different frequency, and see for yourself what works best for your unique situation.
    Signature

    -Jason

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  • Profile picture of the author dividesby01
    You have got some excellent answers and these helped me too.
    I was thinking to build list for my business but don't know where to start..
    Searching for some point to start list building.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by Shaun OReilly View Post

      You can always test two different e-mail frequencies
      and see which one your particular market prefers given
      your current e-mail marketing skill level.
      Originally Posted by jasonl70 View Post

      I would add this:

      don't be afraid to test things like "how often should I mail".. you can make multiple lists, set each up with a different frequency, and see for yourself what works best for your unique situation.
      I'd already mentioned testing e-mail frequency in my first
      reply in this thread because it's so important.

      Too many people make the mistake of just going with
      one e-mail frequency and assume that it's OK.

      Many people also get sucked-in by the dogma of others
      (e.g. those who say "e-mail every day" or "don't email
      more than once a week
      " etc).

      I prefer to run a simple test instead of guessing.

      I test e-mail frequency for the first 30-days and then
      let my market tell me the best frequency THEY prefer
      - by their response.

      And it varies from market to market.

      That said, sending some e-mail at any frequency is
      better than sending no e-mails at all!

      Dedicated to mutual success,

      Shaun
      Signature

      .

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      • Profile picture of the author jasonl70
        Originally Posted by Shaun OReilly View Post

        I test e-mail frequency for the first 30-days and then
        let my market tell me the best frequency THEY prefer
        - by their response.
        I couldn't have said it better

        A lot of people get hung-up on issues that they could just test for themselves and see the answer first hand.

        For instance, I really like paul myers' talk biz newsletter.. but when I put a lot of content in my own emails, my complaint rates often sky rocket. I understand he uses this as a method of keeping certain types of readers on his list as well as grooming their expectations of him, but it isn't a one-size-fits-all approach. For whatever reasons, I often end up with people who respond better to much shorter and lighter content - and I would not have know this if I didn't test it.
        Signature

        -Jason

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        • Profile picture of the author Ben_Doyle
          Thanks for you responses guys!

          I'll give it a whirl and see how I go!

          Ben
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  • Profile picture of the author Jim X
    Hey Ben,
    You know, I've seen some pretty technical toothpicks in my day! haha

    But seriously, it sounds like you are on the right track. I personally use Aweber and am really satisfied. They are really great with customer service too.

    The first few posts really answered your questions very well. There are a few things I would add however.

    4) when a customer has bought, what sort of follow up email shall I send? And at what point shall I try to sell them something else? I don't want to appear like I'm trying to milk their wallets.

    The best way to not appear as though you are trying to milk their wallets is not try and milk their wallets! I know it may be contradictory to what you might be hearing. The facts are if you focus on providing value first, the money will follow.

    5) how often should I send emails?

    How often do you like receiving emails? I think the best indicator of how often one should send out emails is by how often they like getting emails. Just my opinion.

    It's good that you are asking these questions. Just remember, there will never be a "perfect" time to get everything out there. As soon as you have something that resembles something that could possibly pass for a business, get it out there. You can always work out the bugs later.

    Good luck,
    James
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  • Profile picture of the author thetrafficguy
    Many of your questions can be answered by...

    Go out and look for products in your vertical (go wherever you advertise or plan on playing).

    Go through their funnels and see how/what they're doing. Do your research.

    This will explain much of what you just asked and will be timely to your market.
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  • Profile picture of the author marcuslim
    4) when a customer has bought, what sort of follow up email shall I send? And at what point shall I try to sell them something else? I don't want to appear like I'm trying to milk their wallets.

    You want to talk to them just as if you're talking to a friend. You don't write to friends and sell them stuff all the time. Rather, you give them good recommendations. Friends will trust you because of the relationship you have with them. So if you can develop that sort of relationship with your list, the shift away from selling to providing value, you will be so much more ahead than so many marketers who abuse their lists.
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    • I would definitely test, test and test again.

      I am fairly new to list building as well, but testing is what the business is built on.

      Thanks!
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  • Profile picture of the author durant0704
    building a list is one of the hardest things for up and coming marketers because it relies almost entirely on your squeeze page getting traffic. Forget about traffic exchanges and safe lists. If you want to build a list quickly you are going to have to use PPC to drive targeted visitors to your squeeze page offer. Then its just a matter of testing your offer and optimizing it.
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