Clickbank Refunds AFTER 60 days???

12 years ago

Sounds like a reasonable plan depending on the type of product you're selling and the bonus you're offering. I've never been aware of Clickbank giving refunds after 60 days and would be pretty hacked off if it happened.

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tpw

12 years ago

ClickBank will not allow you to advertise any product that offers more or less than a 60-day refund window.

The only chance of people getting a refund from ClickBank after 60-days is if they force a chargeback through their credit card company beyond the stated refund window.

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Rambo007

11 years ago

Originally Posted by tpw

ClickBank will not allow you to advertise any product that offers more or less than a 60-day refund window.

I understand that but it seems that clickbank are so easy to get refunds from so i was wondering if a customer still tried after 60 days if clickbank would give in to them or stand firm?

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tpw

11 years ago

Originally Posted by Rambo007

I understand that but it seems that clickbank are so easy to get refunds from so i was wondering if a customer still tried after 60 days if clickbank would give in to them or stand firm?

If they force a chargeback through their credit card company, CB may not be able to prevent it.

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Raydal

11 years ago

Originally Posted by Rambo007

That is the only part that worries me about this plan. Any had customers refund after 60 days?

I had one such case. A customer asked for a refund after the
60 days and even though I protested ClickBank still gave the
refund. Needless to say I don't use ClickBank any more.

-Ray Edwards

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tpw

11 years ago

Originally Posted by Raydal

I had one such case. A customer asked for a refund after the
60 days and even though I protested ClickBank still gave the
refund. Needless to say I don't use ClickBank any more.

-Ray Edwards

Really?

You quit ClickBank because of one refund?

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Michael Mayo 11 years ago

Originally Posted by tpw

Really?

You quit ClickBank because of one refund?

Wow!, That's what I was thinking...

Ray, I hope you never run out of toilet paper...lol

Have a Great Day!
Michael
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Raydal

11 years ago

Originally Posted by tpw

Really?

You quit ClickBank because of one refund?

No, not because of one refund but because they cannot
stick to their own policy which I see as a promise broken.

It's not the money for me. There is something higher
than money--integrity, principle, truth.

I've refunded clients $10,000 out of principle.

-Ray Edwards

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tpw

11 years ago

Originally Posted by ccmusicman

Bill and Michael, I can understand Ray not wanting to use clickbank on the principle of it.

If clickbank forces you to agree to a 60 day refund period, then this means that you should feel fairly secure that you don't have a risk of giving money back after 60 days.

After 60 days, the money is his and if he wants to give it back, it should fall on his choice, not clickbanks.

If clickbank forces a 60 day refund period, they should also enforce it on the buyer end or give the vendors the choice of giving the refund.

That's my take on it anyway.

Rob

Originally Posted by Raydal

No, not because of one refund but because they cannot
stick to their own policy which I see as a promise broken.

It's not the money for me. There is something higher
than money--integrity, principle, truth.

I've refunded clients $10,000 out of principle.

-Ray Edwards

I can understand the sentiment, but given the way credit card companies behave, ClickBank doesn't always have a choice!

Most credit card companies will allow a customer to refund for up to 180 days.

Amex on occasion will charge back beyond the 180 days.

If the refund is forced by the credit card company, ClickBank is stuck, and like other merchant account holders, it is beyond their control.

In effect, you are shooting the messenger, to your own disadvantage.

And I am just surprised that anyone with any real success would be that short-sighted.

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VanessaB

11 years ago

Originally Posted by tpw

I can understand the sentiment, but given the way credit card companies behave, ClickBank doesn't always have a choice!

Most credit card companies will allow a customer to refund for up to 180 days.

Amex on occasion will charge back beyond the 180 days.

If the refund is forced by the credit card company, ClickBank is stuck, and like other merchant account holders, it is beyond their control.

In effect, you are shooting the messenger, to your own disadvantage.

And I am just surprised that anyone with any real success would be that short-sighted.

But then, why 'force' the 60 day refund policy on the vendor?

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Mike McLeod

11 years ago

Clickbank will send a refund even after 60 days.

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shayman

11 years ago

TBH I really try not to get too stressed about refunds in fact I have recently redesigned my sales page and actually overstated the fact that if people don't like the product they can have a full refund and keep the product with my best wishes.

There will always be people out there that will take the product and the refund and if that's how they live then good luck to them.

I'd still say there are way more people who appreciate that they have to pay for a decent product and don't mind doing so.

If you look on most actual physical products these days you are entitled to your money back if you're not happy, even a tin of soup. ( not quite sure how you'd send the contents back through the post though so maybe they're not so stupid

)

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Not So New

11 years ago

That's a great idea and should definitely keep your refund rates down.

I purchased a product using that exact method. The bonus turned out to be crap, but the original product was decent enough.

Shawn

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Rambo007

11 years ago

Well now I know that clickbank still refunds people whenever they ask for a refund, I think I will give it a complete miss then.

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Rob Howard

11 years ago

Bill and Michael, I can understand Ray not wanting to use clickbank on the principle of it.

If clickbank forces you to agree to a 60 day refund period, then this means that you should feel fairly secure that you don't have a risk of giving money back after 60 days.

After 60 days, the money is his and if he wants to give it back, it should fall on his choice, not clickbanks.

If clickbank forces a 60 day refund period, they should also enforce it on the buyer end or give the vendors the choice of giving the refund.

That's my take on it anyway.

Rob

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RAMarketing

11 years ago

Clickbank will refund if the customer sends an email with dunfed as the subject and the invoice number in the message, doesn't matter when.

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Bballer1

11 years ago

Clickbank will only refund after 60 days if the vendor allows it.

With regards to the bonus idea, I think it'll only work if the original product
is good and works well. If not, I don't think the customer will hold on to it
just for the bonus offer.

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ebestsellers

10 years ago

I have been told that if YOU offer a guarantee longer that 60 days, Clickbank will
consider it a violation of their TOS.

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TravisO

10 years ago

Should have been below 60 days and you're good to go.

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SunilTanna

10 years ago

Well I believe there are 3 issues here:

1. What you say on your website - afaik you can't say more than 60 days

2. What happens if there is a chargeback after 60 days - cb cant do anything afaik, but it happens rarely. Has happened to me iirc.

3. What happens if the customer asks for a refund from cb after 60 days. When it happened to me some years ago, I believe cb told me that they could, if I agreed, refund the customer up to 90 days. That may have been specific to that transaction, or could be a general rule (not sure), and it was years ago, so it could have changed by now anyway, or I could have misremembered. But there you are.

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Harvey Segal

10 years ago

Originally Posted by SunilTanna

cb told me that they could, if I agreed, refund the customer up to 90 days. That may have been specific to that transaction, or could be a general rule (not sure), and it was years ago, so it could have changed by now anyway, or I could have misremembered.

It is a general rule. A vendor can request a refund if the sale is less than 90 days old.

.

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CPAMasterX

10 years ago

Such a big chance to loose the case, ClickBank will most likely approve their refund request before 60 days, but then it is your choose if you give refund or not.

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Stripe

10 years ago

My 2 cents... Make sure you always sell a product people want and then you needn't be overly concerned with charge backs. Sure, you will have them once in a while, but if I start getting a lot of them, I first look to make sure I am promoting a product worth the money a customer paid for it.

Satisfied Customers = Fewer Charge backs

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Amod Oke

10 years ago

If you are worried about customers that will request a refund after the refund period or 60 days, either something is wrong with your product, or your thinking.

Why not concentrate on getting more customers who stick due to your quality content, rather than wasting time thinking about couple of, most probably, serial refunders?

Why would you even want them to hang around with you?

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Feral1

10 years ago

Has anyone been pestered by serial refunders on Clickbank and if so what does one do about that?

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vendor

10 years ago

Clickbank will refund a ticket even after 60 days in a number of cases.
One of these (and i have seen it happen more than once) is if the customer states that he requested the refund before the 60 days have expired and did not get it on time
(though not much "proof" is required by the customer in order to get that kind of refund).

Clickbank is 100% customer oriented and does not count the Vendor on any level.
We have seen customers purchasing , using the product and then refunding
and after a few weeks purchsing the product again , using the product again and then refunding again with NO response from clickbank except approving the refund regardless of the circumstances . Even if it is proven as 100% abuse by the customer.
I am saying this from years of experience working with them.

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Clickbank Refunds AFTER 60 days???

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