I Want YOUR NAME

13 years ago

Yes, its all about branding yourself properly. I go by the name "webfighter" and use the same in the emails I send to my customers. But I don't think my subscribers have a problem with that.

Signing off as "Support Team" (without telling what organisation's support team) is a bit TOO vague and I don't think someone with half a brain would be doing that.

Thanks

Signature

Generate Long Tail Keywords!

{{ DiscussionBoard.errors[4738701].message }}

Istvan Horvath

13 years ago

Dear {name_fix}

We understand your concerns.

Thank you for being loyal to our brand.

Have a nice weekend,
the Support Team

[ 2 ] Thanks

Signature

{{ DiscussionBoard.errors[4739274].message }}

Duckyshucky

13 years ago

Eben Pagan talked about this in one of his seminars. He talks about how people want to connect with other people, not companies or corporations. This is actually a nice reminder for me, thanks!

Thanks

{{ DiscussionBoard.errors[4739292].message }}

danix7

13 years ago

dealing from person to person makes it even more personal nicer to see a name at the end of a webpage.

Thanks
1 reply

{{ DiscussionBoard.errors[4739320].message }}

Jill Carpenter 13 years ago

Well, you can have my name, but be aware there are several other Jill Carpenters out there.
- [ 1 ] Thanks
- 1 reply
Signature

"May I have ten thousand marbles, please?"
{{ DiscussionBoard.errors[4739332].message }}
- SteveJohnson 13 years ago
  
  Originally Posted by Jill Carpenter
  
  Well, you can have my name, but be aware there are several other Jill Carpenters out there.
  
  But none quite exactly like you, right?
  
  Thanks
  
  1 reply
  
  Signature
  
  The 2nd Amendment, 1789 - The Original Homeland Security.
  
  Gun control means never having to say, "I missed you."
  
  {{ DiscussionBoard.errors[4739811].message }}
  
  Jill Carpenter 13 years ago
  
  Originally Posted by SteveJohnson
  
  But none quite exactly like you, right?
  
  You'd all better hope not. :p
  
  Thanks
  
  Signature
  
  "May I have ten thousand marbles, please?"
  
  {{ DiscussionBoard.errors[4741531].message }}

Ryan David

13 years ago

Right when I got started online, I used to have an e-commerce store and found all my suppliers through ebay. I just wasn't setup to actually deal direct with suppliers yet, so I just bought from people that were on ebay.

Anyways, I used to deal with this one guy who thought I'd be impressed if he acted more like a "real company" than a person. He would say things like "I'm sorry, I'll need to ask my supervisor if we could do that." or "I'm sorry, our offices are closed on the weekends so our employees can spend time with our family". haha. Just to verify, I checked out the return address and, sure enough, it was just some dude's house. Not a big deal, but just funny.

Thanks

{{ DiscussionBoard.errors[4739342].message }}

NathanPowell

13 years ago

Totally agree with you Steve, I wish more people would just start using their real name instead of trying to hide it so they can live two worlds.

If you are a marketer who is open about themselves and straight up about who you are and what you do, I have so much more respect for you and will be much more likely to open your emails and read what you have to say.

Isn't that the key to social media marketing, which is booming right now? Be someone who your followers can trust? Let's not ruin that anymore than it already is.

Thanks

{{ DiscussionBoard.errors[4739346].message }}

DeborahDera

13 years ago

I have been unsubscribing to a ton of lists. It is obvious I purchased a product and ended up on a list, but it is also obvious my information has been sold or added to lists I did NOT opt into. I now accept email from less than a handful of marketers.

Originally Posted by SteveJohnson

I unsubscribed from over a half-dozen lists this morning because I had no idea who was sending me the emails.

Now, I'm all for branding - if you can do it successfully. But if I've bought something from you, I will probably recognize your name, not your brand. And it's really why I stay on your list(s) - I know you, and there are occasions that I like what you have to say.

On the other hand, if you send me an email that has 'support@imhelpdeskinc.com' as the reply-to address and you sign off at the bottom as:

To your success!
The Support Team

I'm going to find the unsubscribe link immediately - because I have no earthly idea who the hell 'The Support Team' is. Nor do I have time to find out. So, bye bye.

Fancy team names and branding names and little tactics that you think help make you look more important than you really are just put me off.

Be yourself, let me know in the email who you are. Your thoughts and ideas are what interested me in the first place, and who knows? - you may sell me something else in the future.

Thanks
1 reply

Signature

[B]Web Articles & Content * Blog Content * High Quality PLR

{{ DiscussionBoard.errors[4739349].message }}

Dennis Gaskill

13 years ago

Originally Posted by SteveJohnson

Fancy team names and branding names and little tactics that you think help make you look more important than you really are just put me off.

Be yourself, let me know in the email who you are. Your thoughts and ideas are what interested me in the first place, and who knows? - you may sell me something else in the future.

There's the money advice. Instead of trying to look important, try to be important to your customers and prospects. In the end, that's the only way they'll consider you as important anyway. Posturing only produces temporary importance at best.

Thanks
1 reply

Signature

Just when you think you've got it all figured out, someone changes the rules.

{{ DiscussionBoard.errors[4739598].message }}

fluffythewondercat 13 years ago

I think most everyone understands at some level that a company is an artificial construct designed (in part) to keep customers somewhat at arms length.

Keeping prospects and customers from being too intimate is a good thing. You don't want them showing up on your home doorstep at midnight with "Just a few questions I need answers to..." That's why you do business in a business-like manner. It indicates you expect the same from them.

That being said, I always send out email blasts using my name, not the company's name, and not a title or group tag. I write my emails in first person.

Every business finds its own intimacy comfort level -- some don't even answer their phones or promise a quick response to email. But using a person's name in the From field of an email seems like good solid common sense.

fLufF
--
- Thanks
Signature

Fiverr is looking for freelance writers for its blog. Details here.
Love microjobs? Work when you want and get paid in cash the same day!
{{ DiscussionBoard.errors[4739699].message }}

Michael Oksa

13 years ago

Hi Steve,

I always sign my emails with, and this may come as a shock...

All the best,
Michael

Now, I suppose people who have seen me post here at the WF will know that is my typical sign off, but not everybody will. Luckily, I still use the name "Michael" so there won't be any confusion. After all, how many other Michaels can there be?

All the best,
Michael

[ 1 ] Thanks

Signature

"Ich bin en fuego!"

{{ DiscussionBoard.errors[4741691].message }}

I Want YOUR NAME

Trending Topics

How did you turn it all around?

A healthy fascination for Hollywood...

Any thoughts on golf's latest phenom...Scottie Scheffler??

What's the Best IM-Related Skill to Learn Today That Can Help in the Future?

best high quality crypto traffic.