URGENT HELP needed, please help it's regarding major problem with Facebook

26 replies
HI guys
I'm at my wits end at the moment.
I've just tried to sign on to my facebook account and get this message
Sorry, something went wrong.

We're working on getting this fixed as soon as we can.


From searching on Google it seems many people have had this problem and can't acces their accounts.


The problem I have is that I build fanpages for clients and am an admin on their accounts but now I cannot get into any of them - some I've just started and need to complete. It's an absolute nightmare.


Not only that, I have numerous pages for my own business and now I can't get into any of them.


Can anyone suggest anything? or has anyone experienced the same problem and come out the other end of it?


I know I can set up another account and get my clients to re-add me as an admin, but that is a nightmare in itself.


I've searched Google and facebook DO NOT HAVE A CUSTOMER SERVICE DEPARTMENT so I don't really know what to do next ...


PLEASE PLEASE HELP




Elaine
#facebook #major #needed #problem #urgent
  • Profile picture of the author Colm Whelan
    Hi Elaine,

    I'm not an FB expert - I actually run an offline tech support business. The first thing that comes to mind is that the problem may be with your computer, specifically with your browser or with Flash. Do you have access to another PC to try? If so try it, if not can you call someone you really trust and see if they can log into your FB using your details? I suspect you will find that this works and you'll just need to find the problem on your own PC.

    EDIT: Also try going to http://m.facebook.com - this is the mobile interface.

    Here's hoping

    Colm
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    • Profile picture of the author ElaineBaker
      Cheers Colm
      I've tried it on 2 laptops and 1 pc, none are working.
      This could just ruin my business.
      It's seems to be something that Facebook is popular of doing... not sure why and can't find anyone to ask...
      I've gone grey in a matter of 5 minutes
      Elaine
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      • Profile picture of the author Colm Whelan
        I don't know if you saw my edit - but try your phone or by typing m.facebook.com into your browser.

        Originally Posted by ElaineBaker View Post

        Cheers Colm
        I've tried it on 2 laptops and 1 pc, none are working.
        This could just ruin my business.
        It's seems to be something that Facebook is popular of doing... not sure why and can't find anyone to ask...
        I've gone grey in a matter of 5 minutes
        Elaine
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  • Profile picture of the author PPC-Coach
    They could have some server farms down for maintenance or a reboot if they installed some updates. You just happen to have been routed to one that was down.

    I just logged in fine to all my accounts and fanpages.
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    • Profile picture of the author ElaineBaker
      Thanks PPC Coach - I've contacted a few of my friends and hubby's accounts all have no problem whatsoever.
      They can login - guess I'm just going to have to wait until the morning and see what happens then.
      I'm still searching google for an answer but some people have had the same problem as me and never been able to get back on...
      Maybe I should have set up another account and made both my accounts as admins on my clients fanpages and my own fanpages.
      Oh well let there be a lesson here, Facebook are a law unto themselves and pull you down anytime...
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  • Profile picture of the author J Bold
    How long has it been? Give it some time. If it's only been a short while you don't have to panic just yet.
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  • Profile picture of the author ElaineBaker
    HI Colm
    Yes tried the phone, via Blackberry app and via facebook direct. Still no go
    Bloody nuisance
    Elaine
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    • Profile picture of the author Colm Whelan
      I'd agree with what PPC-Coach says then. It's a nuisance alright but have a glass of wine or two and it'll seem a little better.
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      • Profile picture of the author ElaineBaker
        Cheers Colm
        Guess it's gonna be a bottle or two not glass - :rolleyes:
        No worries I'll check it in the morning and see where I stand then.
        Thanks for all your help anyways
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        • Profile picture of the author Colm Whelan
          Croeso, Elaine. Nos da.
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          • Profile picture of the author ElaineBaker
            Thanks Nickname,

            I think I'll wait till the morning, I've already set up another account and if my existing account doesn't materialise then I'll get all my clients to add my new account as admin, and start afresh on my own fanpages.

            Colm, diolch a da iawn, are you a taffy too??
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            • Profile picture of the author Colm Whelan
              Only quarter. 3/4 Paddy. 100% Celt.
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              • Profile picture of the author ElaineBaker
                Well I'm very impressed Colm, you can speak more Welsh than most Welsh people

                Nos da then Paddyo (that's welsh for paddy lol)
                and thanks again for all your help

                Originally Posted by Colm Whelan View Post

                Only quarter. 3/4 Paddy. 100% Celt.
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                • Profile picture of the author Colm Whelan
                  Originally Posted by ElaineBaker View Post

                  Well I'm very impressed Colm, you can speak more Welsh than most Welsh people
                  I just happen to have a particular interest in Celtic languages. I speak Irish fluently, Gaelic and Manx a little and just some phrases in Welsh, Cornish and Breton.

                  Ná h-abair é! Oiche mhaith agat freisin, Taffi! (Irish - Don't mention it. Good night to you too Taffy!)
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                  • Profile picture of the author ElaineBaker
                    Originally Posted by Colm Whelan View Post

                    I just happen to have a particular interest in Celtic languages. I speak Irish fluently, Gaelic and Manx a little and just some phrases in Welsh, Cornish and Breton.

                    Ná h-abair é! Oiche mhaith agat freisin, Taffi! (Irish - Don't mention it. Good night to you too Taffy!)
                    Nos Da Colm and sleep tight, at least I know I can now I've got access to everything
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                    • Profile picture of the author Centurian
                      Originally Posted by ElaineBaker View Post

                      Nos Da Colm and sleep tight, at least I know I can now I've got access to everything
                      Awesome. Glad to hear it! Take a well-deserved rest tonight.

                      Tomorrow will be a brighter day!
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              • Profile picture of the author Centurian
                Elaine,

                I checked my accounts and all are working ok. I second the comments above. Clean cache, shut everything down overnight, and reboot again in the morning. See what happens tomorrow.

                Sorry to hear about the hassles. Hope all will resolve itself.

                Another warning for us all. That's the risk we all have on these platforms. Another reason we must archive and duplicate lists and info offline or elsewhere. Too much is at risk.

                Duplicate, diversify or die. Yikes.
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                • Profile picture of the author ElaineBaker
                  Hi Centurian
                  That's exactly what I'm going to do, I've restarted each machine at least 3 times, cleared all cache and everything but nothing happening.
                  Ooooh another glass of wine is calling

                  Originally Posted by Centurian View Post

                  Elaine,

                  I checked my accounts and all are working ok. I second the comments above. Clean cache, shut everything down overnight, and reboot again in the morning. See what happens tomorrow.
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  • Profile picture of the author ElaineBaker
    Hi Redicelander

    I'm panicking as I've got two fanpages that need finishing by tomorrow evening... and after reading what other FAcebook members have had to say it doesn't give me much hope
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by ElaineBaker View Post

      Hi Redicelander

      I'm panicking as I've got two fanpages that need finishing by tomorrow evening... and after reading what other FAcebook members have had to say it doesn't give me much hope
      There's actually nothing any of us can do for a Facebook problem. If they're down and others are experiencing the same thing, you have no choice but to wait it out and tell your clients that Facebook is down.
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  • Profile picture of the author Nickname
    Contact your clients immediately and tell them what happened.
    Then set up another account, and try your best to get the work done. If you won't, I think they should understand.
    I hope everything will work out for you, don't panic, fellow!
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  • Profile picture of the author Charlotte Jay
    Sometimes FB has a major case of the dumbs. Clear your cookies/cache etc, restart your computer and connection. I had this issue the other day, and then walla! it magically worked again. This is one of the reasons I won't use FB to build my business, too much potential to go wrong. Good luck!
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    • Profile picture of the author ElaineBaker
      Thanks Charlotte,

      I've learnt a lesson, I certainly won't be pushing too much of this much more, it's much too much hassle.

      I've restarted all pc's, cleared everything but to no avail.

      It's obviously a facebook thing and I guess I'll just have to wait and see what happens.

      Thanks for your help I really appreciate it

      Originally Posted by Charlotte Jay View Post

      Sometimes FB has a major case of the dumbs. Clear your cookies/cache etc, restart your computer and connection. I had this issue the other day, and then walla! it magically worked again. This is one of the reasons I won't use FB to build my business, too much potential to go wrong. Good luck!
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  • Profile picture of the author tahoecale
    your ip address may be blocked from facebook
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  • Profile picture of the author ElaineBaker
    Omg just logged in wahey - maybe I panicked a little too early sorry to bother everyone about it - feel like a right prat now.....

    Thanks everyone for your help
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