Retention Calls For Improving Membership Site Renewal Rates?
Anyone here run a membership site and call your members after they join? I found this service Retention Calls - Make Customers Happy, Save Money, Perfect For Membership Sites, Digital Products, Coaching Programs and Physical Products Too! but it's a bit expensive. (I think it's Ryan's Lee's service, I heard his voice on the video tour).
Why do it when I could just make the calls myself for free? Anyone have experience doing this and has it affected your numbers positively? If I were busy and it were worth it, I'd just hire an assistant to make all the calls and keep control of the process in-house.
I'm a bit suspicious to outsource "customer service" aspects as you lose contact with your customers and any feedback that they may provide.
Any other membership retention ideas? It's no good getting new customers if people leave too soon.
Why do it when I could just make the calls myself for free? Anyone have experience doing this and has it affected your numbers positively? If I were busy and it were worth it, I'd just hire an assistant to make all the calls and keep control of the process in-house.
I'm a bit suspicious to outsource "customer service" aspects as you lose contact with your customers and any feedback that they may provide.
Any other membership retention ideas? It's no good getting new customers if people leave too soon.