People who take review copies and then disappear without leaving a review

41 replies
Is it common for people to take a review copy and then disappear without leaving a review? It's been about a week since I launched my recent Amazon product reviews thread in the "Warriors for Hire" section, and although I delivered all three of my review copies immediately, I haven't received even one of the three reviews.

I know it's not my work, primarily because my work is excellent, and also because one of the reviewers was kind enough to tell me that he was happy with his review copy... after which he proceeded to tell me that he was leaving on a vacation, and wouldn't be back for weeks to leave my review! It kind of defeats the purpose of a review copy when the review isn't received until weeks after the thread is launched.

One of the other reviewers apparently has the flu. I can't fault her for that, although I don't really understand how she can be unable to leave my review when she is able to read and send private messages on the Warrior Forum.

And the third reviewer has simply disappeared.

What can be done when people take review copies and don't uphold their end of the bargain by leaving a review? Anything?
#copies #disappear #leaving #people #review
  • Profile picture of the author Ash R
    Hi Jon, I had that happen to me once or twice, with people simply disappearing. You can't do anything about it, not that I know of. So I'm just careful about who I give review copies to, now.

    Also, sometimes people get busy, which I totally understand. Again, I just try to ensure that reviewers know exactly when the launch will be and that I need their reviews asap - and these days I only give review copies to people I trust and respect.
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  • Profile picture of the author Manuelcrc
    These things are bound to happen. I would however like you to give them the benefit of doubt and see if they eventually respond.
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  • Profile picture of the author VegasGreg
    I have seen it happen quite a bit too.

    Some people are just flakes or freebie seekers.

    Some people actually do get busy or ill and it's just bad timing.

    Also, though, I have offered to do reviews for people and was told, or under the impression, it would be a small report or small course, and then it gets delivered and it is like 10 45-minute videos or 168 page pdf or something outrageous.

    At that point, I may not have the free time budgeted to get through that much in a decent amount of time, especially if it puts me to sleep. Even if it is top notch material, it will still take time to really go through it and decipher it all.

    So, in general, it is hard to eliminate the non-reviewers 100%, but if you pre-qualify them a lot more upfront, it can help a little.
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  • Profile picture of the author Robert Michael
    Do what I do:

    Don't offer review copies if it's something of value.. lol
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  • Profile picture of the author tpw
    Yes, it is common.

    They are serial, "pimp for a free copy, then disappear", losers.
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    • Profile picture of the author Jon Patrick
      Thanks for replying, guys... and sorry for being a downer! I guess I just needed to vent a little.

      On a positive note, one of my reviewers did make an appearance today to leave me a nice review. Perhaps the other two will follow suit.
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  • Profile picture of the author travlinguy
    It's common. Figure it this way. You'll get reviews for about half (maybe a bit fewer) of the review copies you put out there from people you don't know.

    If you have friends, people you know, your returns will be much better.
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    • Profile picture of the author creature
      I don't know - I sent one copy of my ebook (for Kindle) to a stranger who asked for it to review, and one copy to a good friend - that was over 2 months ago and...nada
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  • Profile picture of the author Anna_O
    I'm sorry you had this experience with all of the folks who asked for review copies. But to a certain degree, you do need to give people the benefit of the doubt. Shrug off the ones who don't respond at all or don't show integrity in their responses in other areas of the forum.

    Just my 2 cents: It is much easier to respond with a quick e-mail message to let you know that I am still alive than it is to thoughtfully read an article, process my thoughts, and write a well-written review of the service in the forum.

    I put a lot of thought into my responses (for example, this post took me 15 minutes). I think before I speak, and I think before I write, which is why it is most cost-effective for me to outsource blog articles.

    Regards,
    Anna
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    • Profile picture of the author Jon Patrick
      I'm sorry you had this experience with all of the folks who asked for review copies. But to a certain degree, you do need to give people the benefit of the doubt. Shrug off the ones who don't respond at all or don't show integrity in their responses in other areas of the forum.

      Just my 2 cents: It is much easier to respond with a quick e-mail message to let you know that I am still alive than it is to thoughtfully read an article, process my thoughts, and write a well-written review of the service in the forum.

      I put a lot of thought into my responses (for example, this post took me 15 minutes). I think before I speak, and I think before I write, which is why it is most cost-effective for me to outsource blog articles.

      Regards,
      Anna
      Hi Anna,

      I understand, and I'm sorry if I jumped the gun a bit. You did hold up your end of the bargain, and your review was lovely. Thank you for that!

      Best Regards,
      Jon
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  • Profile picture of the author sscot
    It's very common like all visitors aren't buyers.
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  • Profile picture of the author Suthan M
    First thing is the filters that you need to put upfront to get the best guys. This will eliminate most of the non-serious reviewers.

    Then, make sure you update them when you provide them a copy, a few days after that to ask for an update. and maybe on the day you launch a thread.

    I opened up 10 slots, 9 took the offer, and 7 already give their reviews in less than 24 hours. Well, the other 2 should be coming in any minute as well.

    It it does not come in, send an email -and tell them you revoke their access (if you can do so) and move on. Simple :-)
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  • Profile picture of the author David Maschke
    A couple of thoughts why they disappear...

    1. They might not like the product. I highly doubt that is the case, though.
    2. People have short attention spans, and simply don't care as much the more time passes.
    3. They were just curious, and wanted to take a sneak-peak.
    4. They knew they were doing you a favor, and decided to work on something more important that would benefit them.

    I'm willing to bet none of them intentionally mean to be rude to you, though.
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  • Profile picture of the author ronaldmd
    That happened to me too. I gave review copy of my new product to the person who previously reviewed my older product. He made the review for the older product and I liked it, so I thought I gave him review copy again. After several days, no review posted. I asked him, he said he had internet connection problem. After that, nothing. So I had to find new reviewer. Weird.
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    • Profile picture of the author TinkBD
      I am sure that while there are review copy grabbers, at other times it really may be a case of *life happens*.

      I just posted a review about 3 days late... but I have been at the hospital with a family medical emergency for those 3 days. I got home a couple of hours ago and have been dealing with business ever since, including posting the review, which I had already written. I am now heading to bed at 5AM to get some sleep before heading back to the hospital...

      I think that Anna expressed it well...


      I'm sorry you had this experience with all of the folks who asked for review copies. But to a certain degree, you do need to give people the benefit of the doubt. Shrug off the ones who don't respond at all or don't show integrity in their responses in other areas of the forum.
      Best of luck! ;-)

      Tink

      Heading to bed, happy to be sleeping in her own bed, for however long! LOL
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  • Profile picture of the author Winlin
    Yes, it sucks for people to take your material under the premise of offering a review and then not give you the review. Unfortunately, it does happen, it will happen and it's no doubt happening as I type this.

    In the future if you need reviews quickly, you may find that offering ten to twenty review copies rather than just three will get you better results (certainly quicker). Wouldn't it be grand to have several reviews to choose from, rather than glaring at your in-box wondering when (if) someone might actually respond?

    It's a falsehood to believe that everyone you give a review copy to would have been a customer. Three review copies is a bit thin and in this case, probably cost you money...

    IMHO-winlin
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    • Profile picture of the author Daniel Evans
      It's not likely to happen if an established member is given a review copy, so I suggest you select who you ggive them to rather than throw them out on a first come, first serve basis.

      A review from an established member is arguably worth more anyways...
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  • Profile picture of the author backendbuddy
    Think, we need to compile a reviewer's checklist first to select the reviewers for reviewing the review copy - huh. Will it be a bad idea? If you spend time here in the WSO, you can pick them and certainly from their reviews you and we can plot a checklist for reviewers selection. I too find it lot demotivating when things do not fall in line.
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    • Profile picture of the author kindsvater
      It's a problem and lets call what it is: THEFT.

      Whether it is a WSO seller not providing a product, or someone taking a copy with a promise to provide their analysis in return and not doing so - it is basic fraud and theft.

      All the more aggravating since you paid for a thread where you made a generous offer.

      I have a list of Warriors that are about to be reported to the help desk for forum bans for this very issue.

      I suggest you do the same. Get them out of the forum.

      .
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  • Profile picture of the author stevea7777
    in my experience about half will "forget" or get busy or whatever other reason to not get a review for you. I had much better luck telling review copy recipients up front that I'd be reminding them in 24 hours, 48 hours, etc because I really wanted to know what they thought. That worked much better.
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  • Profile picture of the author seobro
    Well, sometimes the product is worse than poor. I do not want to do a review. Like we hate hurting the feelings of the person. That said, a phone call could get you information on why they do not feel comfortable reviewing your product or service.
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    • Profile picture of the author kindsvater
      Originally Posted by seobro View Post

      Well, sometimes the product is worse than poor. I do not want to do a review. Like we hate hurting the feelings of the person. That said, a phone call could get you information on why they do not feel comfortable reviewing your product or service.
      That's why reviews are requested: to get feedback. Positive and negative.

      Frankly, I want to hear about suggestions, ideas, places where something can be improved, etc. That type of feedback is golden.

      Otherwise, you put a product out or do some advertising, and without feedback you're left wondering: where did I suck, why did I suck, and what can I do to not suck so bad in the future.

      .
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    • Profile picture of the author Suthan M
      Originally Posted by seobro View Post

      Well, sometimes the product is worse than poor. I do not want to do a review. Like we hate hurting the feelings of the person. That said, a phone call could get you information on why they do not feel comfortable reviewing your product or service.
      Well, that defeats the purpose of doing a review -doesn't it?

      Review supposed to be the good stuff, and the bad stuff.

      If it is just the good stuff only, then it is a different term: kissing ass. :p
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  • Profile picture of the author apoorv.parijat
    I have experienced the same though not a lot of times (fortunately)!

    In the past, I've had to e-mail people reminding them that they got a review copy and I'd appreciate their feedback on the service. They did give me feedback and left a review on the thread which seems to suggest that some of them just forgot.

    A few people also want to see the effects of a service, or use a particular product and see how well it works. This will take time and is fair. So, it depends on the nature of the product/service as well.

    Then again, there were one or two people who just didn't post. I don't like to pester people so after my first reminder, which itself was after 14 days, I didn't remind them again. Overall, I got ~80% of the reviews for the review copies I sent out.

    Not bad but I'd still have liked those who got a review copy show courtesy and leave some feedback - positive or negative. At the end of the day, constructive criticism can help you get better. Some people, however, don't really have any intention to review in the first place. They are just looking for freebies.
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  • Profile picture of the author J Cohen
    I wonder if sometimes the people who receive the review copies don't like what they see and instead of leaving a negative review just keep quiet.

    I am not saying this is the case in this instance.

    Jay
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  • Profile picture of the author George Curtis
    Lucky to get 50-60% of the folks who ask for a review copy to leave an actual review... and then some come in pretty late.

    I agree that timeliness matters. It is not much good to get a review 5 days after you release the product.
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  • Profile picture of the author triojobss
    Banned
    Always happens, I sold 2 review copies and not one got back to me.

    Pitiful, luckily I made sure the good stuff wasn't in the cheaper review version
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  • Profile picture of the author Jon Patrick
    Ultimately, all three of my reviewers did return to my thread and post their feedback (based on some of your replies, that probably means that I was unusually fortunate.) I take a couple of things away from this.

    First, there is probably no reason to doubt that a reviewer will hold up his or her end of the bargain until a week or more has passed without contact.

    Second, if the timeliness of your reviews is an issue, it would be wise to give out review copies to some trusted Warrior Forum members before launching your thread. That way, they will have time to assess your product ahead of time, and can leave you a review immediately when the thread is launched.

    Thanks to everyone who has replied to share their experiences.
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  • Profile picture of the author semmyw
    Originally Posted by burningdrive View Post

    Is it common for people to take a review copy and then disappear without leaving a review? It's been about a week since I launched my recent Amazon product reviews thread in the "Warriors for Hire" section, and although I delivered all three of my review copies immediately, I haven't received even one of the three reviews.

    I know it's not my work, primarily because my work is excellent, and also because one of the reviewers was kind enough to tell me that he was happy with his review copy... after which he proceeded to tell me that he was leaving on a vacation, and wouldn't be back for weeks to leave my review! It kind of defeats the purpose of a review copy when the review isn't received until weeks after the thread is launched.

    One of the other reviewers apparently has the flu. I can't fault her for that, although I don't really understand how she can be unable to leave my review when she is able to read and send private messages on the Warrior Forum.

    And the third reviewer has simply disappeared.

    What can be done when people take review copies and don't uphold their end of the bargain by leaving a review? Anything?

    I think you can follow up..sent a pm or an email, asking for review. Because you deserve it. You already give the free review and just ask them for remind them.
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  • Profile picture of the author yukon
    Banned
    The last time I received a PM asking me to do a review for a WSO, I couldn't believe what I was looking at.

    This guys WSO was so terrible I wouldn't expect anyone to read it If it was free.

    I deleted the PM & forgot about the whole thing.

    Don't give me the "You should have told the guy to revise his WSO to make it better".

    If you revise a crappy product, you'll still end up with crap.

    I bet he had major refunds, If he sold any...
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  • Profile picture of the author William Gilreath
    You just need to be particular with whom you give a review copy to. I have a list of people that I go to every time that I post a WSO that I know will post a review. I suggest that you compile a listing of people that you can go to time after time that you know will give you a review. The only way that you can get a good listing is through experience.

    Hope this helps.
    William Gilreath
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  • Profile picture of the author PPC-Coach
    If you gave the review and said, "here's a copy, but in return please leave a review in my thread". Then you have every right to be upset. If you didn't make it clear that you wanted a review for your thread for sales purposes, then I don't think you can really be upset about this.

    You can't assume people know what you want. You can't assume they know how the game works. Some don't or will just say, "you never asked".
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  • Profile picture of the author koreancowboy
    Originally Posted by burningdrive View Post

    Is it common for people to take a review copy and then disappear without leaving a review? It's been about a week since I launched my recent Amazon product reviews thread in the "Warriors for Hire" section, and although I delivered all three of my review copies immediately, I haven't received even one of the three reviews.

    I know it's not my work, primarily because my work is excellent, and also because one of the reviewers was kind enough to tell me that he was happy with his review copy... after which he proceeded to tell me that he was leaving on a vacation, and wouldn't be back for weeks to leave my review! It kind of defeats the purpose of a review copy when the review isn't received until weeks after the thread is launched.

    One of the other reviewers apparently has the flu. I can't fault her for that, although I don't really understand how she can be unable to leave my review when she is able to read and send private messages on the Warrior Forum.

    And the third reviewer has simply disappeared.

    What can be done when people take review copies and don't uphold their end of the bargain by leaving a review? Anything?
    This may not be the most appropriate place/time for this, but actually, I would love a review copy, as I'm starting up an Amazon product blog.

    If you don't want to, I completely understand.
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  • There will always be a handful of people who will do almost anything to get things for free, and just walk off, big losers I'd say...
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  • Profile picture of the author hanandaner
    Very common phenomena... just chill...
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  • Profile picture of the author HawkPrecision
    Yeah, I had that problem too, but what do you do?
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  • Profile picture of the author Chris Q
    Banned
    I haven't experienced this yet, but thanks for sharing this thread for me to be aware of. When I send out review copies, I always make sure that the customer who requested it is reputable. For example, if I opened a service to Digital Point Forums and mostly they ask for review copies, I should only rely to those members that were having great feedback (iTrader), until now.
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    • Profile picture of the author NickL
      If someone accepts a product for free with an agreement for an honest review, then they are basically entering into a mini contract.

      IMHO: if a reviewer doesn't like the product, he/she can choose to have grace and not write bad things on the WSO post - but he/she should PM the product owner and basically say "um, I didn't like it - I can still do a review for you, but I'm not gonna lie, so its your choice."

      But to just vanish without an explanation or reason is dishonest. The reviewer is getting a product he/she didn't pay for or do anything in return for.

      That's my two cents for what its worth. :rolleyes:
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  • Profile picture of the author Bruce NewMedia
    On review copies: I rarely offer them anymore...I'm thinking that most reviews are not taken that seriously. Many are suspicious of them, and the more flattering they are, the more warriors may feel the reviewer received the product for free.

    In the cases when I do offer a few copies, I require a member to have at least 500 posts, and be a member for minimum 6 months.

    I only send an abridged "review copy", and ask them to post on the the thread...when they do so, I then send the full report.
    _____
    Bruce
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